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Whatfix vs Userpilot Comparison

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Overview

Whatfix helps companies deliver modern and easy onboarding, effective training and better support using in-app and contextual...

Userpilot is a cloud-based product experience platform designed for customer success & product teams to onboard users and...

  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials
  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials

Video & Screenshots

Pricing

Starting from

ic-pricetag

No pricing info

  • Free trial available
  • Credit cardless trial
  • Free account
  • Subscription based

Starting from

299

Per month

  • Free trial available
  • Credit cardless trial
  • Free account
  • Subscription based

User reviews

4.7

62

5

4

3

2

1

40

22

0

0

0

  • Value for money
  • Ease of use
  • Features
  • Customer support
100%
would recommend this app

4.6

53

5

4

3

2

1

38

12

0

3

0

  • Value for money
  • Ease of use
  • Features
  • Customer support
96%
would recommend this app

Pros

Whatfix is a very good software and it is easy to use and help guide the customer step by step to resolve their concerns.
I think overall it is a very good tool, very easy to set up (which impresses customers), has enough degree of customisation to please customers, really unparalleled customer service.
We are so excited to launch Whatfix to our clients. It was extremely easy to set-up and the support along the way was amazing.

Pros

I liked that you have a "what you see is what you get" editor. It's pretty intuitive and easy to make a design that looks good.
We loved that they had proactive and reactive onboarding capabilities. Moreover, I am amazed that after basic installation.
Userpilot has everything necessary for good user onboarding. Great feature at an affordable price for a startup.

Cons

It is lack of analytical features. Some features is not easy to configure.
The organization of content can be a bit frustrating but once you get the hang of it, it makes sense.
If you do not follow the steps exactly described in the Flow, then you drop out and need to start Flow from the beginning. The End-users does not have time to restart the Flow.

Cons

Mediocre software that didn't provide my business with any real value and it was a pain to cancel.
Price is outrageous and customer service is awful.
It can sometime get a little confusing, I think that there is a bit of a learning curve.
  • Vendor responds to reviews
  • Last review2 months ago
  • Vendor responds to reviews
  • Last reviewa year ago

Key features

  • Total features67
  • AB Testing
  • API
  • Academic/Education
  • Access Controls/Permissions
  • Account Alerts
  • Account Management
  • Activity Dashboard
  • Alerts / Escalation
  • Alerts/Notifications
  • Asynchronous Learning
  • Audience Targeting
  • Behavior Tracking
  • Built-in Course Authoring
  • CRM
  • Communication Management
  • Compliance Management
  • Configurable Workflow
  • Content Creation
  • Content Library
  • Content Management
  • Contextual Guidance
  • Corporate/Business
  • Course Management
  • Customer Database
  • Customer Engagement
  • Customer Management
  • Customer Segmentation
  • Customizable Branding
  • Customizable Reports
  • Dashboard
  • Data Import/Export
  • Data Quality Control
  • Data Visualization
  • Document Management
  • Electronic Forms
  • Employee Handbook
  • Employee Onboarding
  • Engagement Tracking
  • Event Triggered Actions
  • Feedback Management
  • For Websites
  • Gamification
  • In-App Training
  • Interactive Content
  • Knowledge Base Management
  • Knowledge Management
  • Launch Management
  • Learning Paths/Tracks
  • Mobile Learning
  • Monitoring
  • Multi-Channel Communication
  • Multi-Channel Data Collection
  • Multi-Language
  • Negative Feedback Management
  • Onboarding
  • Orientation Workflow Management
  • Performance Metrics
  • Progress Tracking
  • Real Time Analytics
  • Real Time Data
  • Real Time Monitoring
  • Real Time Notifications
  • Reporting & Statistics
  • Reporting/Analytics
  • SCORM Compliance
  • Self Service Portal
  • Self Service Tools
  • Support Ticket Management
  • Survey/Poll Management
  • Surveys & Feedback
  • Synchronous Learning
  • Task Management
  • Template Management
  • Tests/Assessments
  • Third Party Integrations
  • Training Management
  • Usability Testing
  • Usage Tracking/Analytics
  • User Journeys
  • User Onboarding
  • User Research Analysis
  • Visual Analytics
  • Widgets
  • Total features22
  • AB Testing
  • API
  • Academic/Education
  • Access Controls/Permissions
  • Account Alerts
  • Account Management
  • Activity Dashboard
  • Alerts / Escalation
  • Alerts/Notifications
  • Asynchronous Learning
  • Audience Targeting
  • Behavior Tracking
  • Built-in Course Authoring
  • CRM
  • Communication Management
  • Compliance Management
  • Configurable Workflow
  • Content Creation
  • Content Library
  • Content Management
  • Contextual Guidance
  • Corporate/Business
  • Course Management
  • Customer Database
  • Customer Engagement
  • Customer Management
  • Customer Segmentation
  • Customizable Branding
  • Customizable Reports
  • Dashboard
  • Data Import/Export
  • Data Quality Control
  • Data Visualization
  • Document Management
  • Electronic Forms
  • Employee Handbook
  • Employee Onboarding
  • Engagement Tracking
  • Event Triggered Actions
  • Feedback Management
  • For Websites
  • Gamification
  • In-App Training
  • Interactive Content
  • Knowledge Base Management
  • Knowledge Management
  • Launch Management
  • Learning Paths/Tracks
  • Mobile Learning
  • Monitoring
  • Multi-Channel Communication
  • Multi-Channel Data Collection
  • Multi-Language
  • Negative Feedback Management
  • Onboarding
  • Orientation Workflow Management
  • Performance Metrics
  • Progress Tracking
  • Real Time Analytics
  • Real Time Data
  • Real Time Monitoring
  • Real Time Notifications
  • Reporting & Statistics
  • Reporting/Analytics
  • SCORM Compliance
  • Self Service Portal
  • Self Service Tools
  • Support Ticket Management
  • Survey/Poll Management
  • Surveys & Feedback
  • Synchronous Learning
  • Task Management
  • Template Management
  • Tests/Assessments
  • Third Party Integrations
  • Training Management
  • Usability Testing
  • Usage Tracking/Analytics
  • User Journeys
  • User Onboarding
  • User Research Analysis
  • Visual Analytics
  • Widgets

Integrations

  • Total integrations30
  • Constant Contact
  • Gmail
  • Google Analytics 360
  • Google Calendar
  • HubSpot CRM
  • HubSpot Marketing Hub
  • Mailchimp
  • Meta for Business
  • Microsoft Outlook
  • PayPal
  • QuickBooks Online Advanced
  • Salesforce Sales Cloud
  • Shopify
  • Slack
  • Stripe
  • Twitter
  • WordPress
  • Xero
  • Zapier
  • Zendesk
  • Total integrationsN/A
  • Constant Contact
  • Gmail
  • Google Analytics 360
  • Google Calendar
  • HubSpot CRM
  • HubSpot Marketing Hub
  • Mailchimp
  • Meta for Business
  • Microsoft Outlook
  • PayPal
  • QuickBooks Online Advanced
  • Salesforce Sales Cloud
  • Shopify
  • Slack
  • Stripe
  • Twitter
  • WordPress
  • Xero
  • Zapier
  • Zendesk