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Whatfix vs Product Fruits Comparison (2026)

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Whatfix

Product Fruits

Overview

Whatfix is a leading DAP that helps companies deliver modern & easy onboarding, effective training and better support to users through contextual content displayed at the time of need. Several Fortune 500 enterprises trust Whatfix to ensure quick ROI on their technology investments.

Product Fruits is a customer onboarding platform that offers interactive tours, checklists, and tooltips to help users learn applications more efficiently. The platform includes AI-powered tools that generate product tours and announcements, while providing self-serve support through an in-app help center and knowledge base. Product Fruits also features feedback collection mechanisms and analytics to measure user satisfaction and engagement.

Platforms supported

Web-based
iPhone app
Android app
Windows Phone app

Typical customers

Freelancers
Small businesses
Mid size businesses
Large enterprises

Customer support

Phone
Online
Knowledge base
Video tutorials

view more detailsview details

Platforms supported

Web-based
iPhone app
Android app
Windows Phone app

Typical customers

Freelancers
Small businesses
Mid size businesses
Large enterprises

Customer support

Phone
Online
Knowledge base
Video tutorials

view more detailsview details

Video & Screenshots

Pricing

Starting from

No pricing info

Free trial available
Credit cardless trial
Free account
Subscription based

Starting from

111

Per month

Free trial available
Credit cardless trial
Free account
Subscription based

User reviews

4.6

Value for money

Ease of use

Features

Customer support

89%

would recommend this app

4.7

Value for money

Ease of use

Features

Customer support

92%

would recommend this app

Pros

“Their tools and services have not only met our needs but have also enhanced the experience for our customers.”

Adam C.

Director Of Training

“The positive feedback we’ve received shows how effective and user-friendly their solutions are!”

Adam C.

Director Of Training

“With the help of task lists, self help and pop ups we can directly support our customers (users) and provide them with help.”

Silke R.

Head of Technical Documentation

Pros

“The segmentation piece has been especially helpful — being able to target content based on user type or account size has allowed us to deliver more relevant experiences, which is critical when you’re supporting both enterprise accounts and smaller teams with very different needs.”

Tim T.

Director

“The support has been excellent - FAQs are clear, and live chat is responsive and helpful. While the reporting tools could be more comprehensive and cross-environment copying isn’t seamless, these are minor trade-offs for a platform that makes onboarding and in-app guidance simple and effective.”

Rachel L.

Consultant

“Product Fruits allows me to quickly test different content, hints, tours, etc without needing to involve the development team.”

Mark H.

Co-Founder

Cons

“The use of tags is currently still a bit cumbersome and could be clearer or better structured.”

Silke R.

Head of Technical Documentation

“It is pretty common to implement a tool and get some amount of negative response or technical issues at launch. ”

Dawn M.

IT Learning Manager

“Sometimes meetings would get delayed. ”

Mark S.

Online Community Manager

Cons

“Additionally, not all elements - such as checklists - can be seamlessly copied between environments, which adds friction when managing staging and production setups.”

Rachel L.

Consultant

“Some features/settings were organized in a way that wasn't as intuitive as it could have been.”