White Fuse Pricing, Features, Reviews & Comparison of Alternatives

White Fuse

Membership management for charities, associations, & clubs

4.89/5 (28 reviews)

White Fuse overview

What is White Fuse?

White Fuse is a cloud-based membership management solution which assists charities, associations and clubs with online signups and subscription renewals. Key features include a member directory, database management, payment processing, dues management, and secure data storage.

The platform enables users to create websites and track visitors throughout the transaction process. Users can create multiple types of memberships, and allow new members to sign up via a mobile-optimized form. New and existing members can use direct debit as their preferred payment method. Member information is stored in a GDPR compliant contact database and subscriptions are renewed automatically, either monthly or annually.

White Fuse includes a portal which allows members to manage their details, access resources and keep track of upcoming events. Community managers can promote events on their website and allocate free and paid tickets to attendees. Email marketing tools enable users to manage contact lists, segment audiences, run targeted campaigns, and track conversions.
whitefusemedia.com

Pricing

Starting from
£65/month
Pricing options
Subscription
Free trial
Value for money
View Pricing Plans

Devices

Business size

S
M
L

Markets

United States

Supported languages

English
White Fuse screenshot: Attendee managementWhite Fuse screenshot: Member registrationWhite Fuse screenshot: Branded booking form

White Fuse reviews

Excellent
25

Very good
3

Average
0
Poor
0
Terrible
0
Value for money
Features
Ease of use
Customer support
  4.7
  4.1
  4.8
  4.9
Arash Hekmat

Great website solution for smaller organisations

Used daily for 6-12 months
Reviewed 2018-09-24
Review Source: Capterra

White Fuse's software is a pleasure to use and they supported us through the process, and continue to provide ongoing support and new features, which mean we're continuously improving the website and the experience it provides to our service users and prospects. They have helped us to expand our reach and everyone who visits our site says tells us how great they think it looks!

Pros
The White Fuse platform is clean, intuitive and a pleasure to use. Everything is set up to just work, so you don't need a lot of technical expertise to get started. White Fuse guided us through the process, helping us figure out which pages/sections we needed on our site, who our different audiences are and what should be our CTAs for each. Because it is a managed solution, White Fuse takes care of the back end and ensures all security is up to date, which is a huge peace of mind for us, as we had previously suffered a massive data loss after our previous website's security was not properly maintained by the freelance developer who coded the site. Our Account Manager has been excellent and is always on-hand to help us with any annoying questions I might have. He also helped us a lot when we were getting the site set up and built a lot of the pages for us once we had discussed the information architecture together. He had plenty of great insights into how we could make the site better throughout the process. He also keeps us informed of new features on the roadmap, some of which we are very excited by.

Cons
Because the platform is designed for those who don't have a great amount of time/expertise in website design, the options for customisability are on the more limited side, meaning various White Fuse sites can look quite similar in terms of the layout/design. However, in the time we have been a customer, they have added a lot of new features and continue to do so, now that the platform is established.

Response from White Fuse Media


Thanks for the glowing review Arash. It was a pleasure to work with you on the project.

We appreciated the various points of feedback you gave and we were really pleased to be able to bring some new features to the platform that you could start using.

We plan to keep adding customisation options without undermining the ease of use.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 9/10

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Hannibal Rhoades

The Gaia Foundation

Used daily for less than 6 months
Reviewed 2020-04-01
Review Source: Capterra

Our experience with Whitefuse has been excellent. We chose to go with Whitefuse in order to achieve two key goals- to ensure that our CRM systems are GDPR compliant, and to unify our grant and contact management, events organising and mailing/newsletter processes. We have achieved both of these goals with Whitefuse's support and are very happy with how the platform works so far. Whitefuse's support throughout the set up and on boarding process has been consistently excellent.

Pros
The process of setting up the software was straightforward and intuitive- qualities the platform itself also possesses. Whitefuse is easy to use and helps centralise contacts, newsletter and event functions we were previously using multiple platforms for. Whitefuse's FAQs and support articles, as well as their staff, offer excellent support.

Cons
We would like to see a little more design functionality in the broadcasts Whitefuse enables customers to send. These are by no means bad, but more flexibility for branding and making newsletters distinctive would be useful.

Rating breakdown

Ease of use
Features
Customer support

Likelihood to recommend: 9/10

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Jennifer Hoolachan

Excellent customer support and really easy to use

Used weekly for 6-12 months
Reviewed 2020-06-26
Review Source: Capterra

The Housing Studies Association is a learned society of housing researchers and has been growing in recent years. Our previous website and membership system became unfit for purpose due to this growth. We needed a company that would design a website which was simple to use, gave us as much control as possible in updating content, enabled membership sign-up and easy monitoring of membership data, to have a news/blogs feature and to facilitate event bookings. In addition, customer support and particularly quick responses to questions and requests was important to us. White Fuse ticks all of these boxes and is also much cheaper compared to other web companies. We could not recommend them highly enough.

Pros
The software is really intuitive to use - navigating the backend of the website, the membership sign-up process, keeping track of members' data and posting about news and events are all really straightforward. The support team are always incredibly helpful, keen to get feedback and respond very quickly (usually within a few hours) to questions. Customer support was really important for us when shopping around. White Fuse have been a dream to work with and are great value for money, I would highly recommend them.

Cons
At the moment if you post a news item or, in our case, a blog, there isn't a quick way to also send it out via broadcasts (emails to members). You need to post the item on the website and then construct a new broadcast (email) separately. However, White Fuse have a great system of taking on board customer feedback about desired features and they are always adding new features so this may become possible in the future. Overall, this aspect of the software is a minor inconvenience in the bigger context of it being suitable for our purposes as a learned society.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Jackie Raven

The good and the bad

Used weekly for 6-12 months
Reviewed 2018-10-11
Review Source: Capterra

Good customer service and support. Reliable and helpful.

Pros
Very affordable. Simple menu system. Calendar categories are great.

Cons
Calendar - would be great to see months in advance and archived Less flexibility with graphics throughout website. Colour distorts on banners - phasing to grey, it stops pictures popping.

Response from White Fuse Media


Thanks for your review Jackie! It's great to hear that you think the platform is really good value. In relation to your specific criticism about banners having an automatic grey overlay to darken them we took your feedback on board and recently released an option to turn this off. I will drop you a personal message with instructions on how to do this. And if you have any other feedback please keep it coming!

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 5/10

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Adam Dalby

Perfection in online membership management

Used weekly for 6-12 months
Reviewed 2020-07-21
Review Source: Capterra

Excellent product with friendly and easy-to-reach customer support.

Pros
I love everything about the platform - it is so easy to use and set up, intuitive menus, nicely laid out pages, ease of changing things, a record of when things have been updated, events management, the ability to hide resources from non-members and the ease of posting blog items. The whole system is seamless from beginning to end and the user experience is excellent for both administrators and end users who sign up on the platform.

Cons
There is nothing that after nearly a year of using the platform I would change - and I cannot ever recall saying that about a piece of software!

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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White Fuse pricing

Starting from
£65/month
Pricing options
Subscription
Free trial
View Pricing Plans

500 contacts - £65/month
1000 contacts - £90/month
2000 contacts - £120/month
3000 contacts - £145/month
5000 contacts - £180/month

White Fuse features

Activity Tracking
Contact Database
Contact Management
Customizable Branding

API (415 other apps)
Activity Dashboard (262 other apps)
Automatic Notifications (223 other apps)
Calendar Management (196 other apps)
Custom Fields (161 other apps)
Customer Database (185 other apps)
Customizable Reporting (182 other apps)
Customizable Templates (198 other apps)
Data Import/Export (209 other apps)
Electronic Payments (159 other apps)
Email Integration (214 other apps)
Reminders (199 other apps)
Reporting & Statistics (287 other apps)
Social Media Integration (193 other apps)
Surveys & Feedback (167 other apps)
Third Party Integration (259 other apps)

Security and privacy

Encryption

Encryption of sensitive data at rest
HTTPS for all pages

Access control

Multi-factor authentication options
This will ask you to sign in with LinkedIn

Additional information for White Fuse

Key features of White Fuse

  • Application Management
  • Attendee Management
  • Audience Segmentation
  • CRM
  • Club Membership
  • Committee Management
  • Community Management
  • Contact Database
  • Contribution Tracking
  • Donor Management
  • Dues Management
  • Email Marketing
  • GDPR Compliance
  • Gift Aid Reporting
  • Member Directory
  • Member Portal
  • Member types
  • Membership Database
  • Membership Management
  • Membership Renewals
  • Mobile Giving
  • Nonprofit Membership
  • Payment Processing
  • Prospect Management
  • Recurring Giving
View All Features