Brilliant Directories Pricing, Features, Reviews & Comparison of Alternatives

Brilliant Directories

All-in-one directory & member management software

4.7/5 (559 reviews)

Brilliant Directories overview

What is Brilliant Directories?

Brilliant Directories is a cloud-based directory software which allows users to create directory websites using built-in themes, with tools for lead generation, member management, payment processing, and more. The system is designed for online member communities and associations of all sizes, and is available through subscription or one-time payment.

Brilliant Directories includes customizable themes, enabling users to create custom sites no matter their level of experience. Company logo and images can be uploaded, and users can control the layout, colors, and font styles of site pages. Developer tools are also included, allowing advanced site customization, widget editing, and custom theme creation. Built-in search modules let website visitors search for content and members by category, location, keyword, or other criteria, and dropdown menus can be customized.

Multiple membership packages can be created, with free and paid levels, and support for monthly, semi-annual, and annual billing. More than 40 member access restrictions and privileges allow users to control the benefits of every membership level. Member subscriptions, transaction histories, email histories, and other information can be viewed and tracked. Existing members can be imported from CSV files, geocoded, and sorted into categories. Member form fields can also be customized. The integrated payment system allows users to process one-time payments and sell subscriptions with automated recurring payments, and tools for managing refunds, outstanding balances, and more.

The email marketing tools in Brilliant Directories allows users to manage scheduled email campaigns and newsletters, with more than 50 customizable email templates included, covering account upgrade confirmations, welcome emails, forgotten passwords, and more. Site visitors can subscribe to receive newsletters, and users can segment member and contact lists to target marketing emails.

Pricing

Starting from
$95/month
Pricing options
Value for money
View Pricing Plans

Devices

Business size

S
M
L

Markets

United States, Australia, Canada, United Kingdom

Supported languages

English
Brilliant Directories screenshotWhy I Love Brilliant Directories - Must Watch Before Starting - Patrick BrunelleBrilliant Directories screenshotBrilliant Directories screenshotBrilliant Directories screenshotBrilliant Directories screenshotBrilliant Directories screenshotBrilliant Directories screenshotBrilliant Directories screenshotBrilliant Directories screenshotBrilliant Directories screenshotBrilliant Directories screenshotBrilliant Directories screenshotBrilliant Directories screenshotBrilliant Directories screenshotBrilliant Directories screenshotBrilliant Directories screenshotBest Directory Software - Brilliant Directories

Brilliant Directories reviews

Value for money
Features
Ease of use
Customer support
  4.6
  4.6
  4.5
  4.8
Mitchell Davis

Wow, does this have lots of features...

Used daily for less than 6 months
Reviewed 2019-09-30
Review Source: Capterra

Love it

Pros
But they are sort of the Feature Creep situation where by adding all things -- and they have a program where if we help design a new feature we can get a royalty....

Cons
Sort of complicate -- could have a better series for onboarding -- like here's a series or 12 Videos to watch -- like 10 minute videos.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 9/10

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Nick Bolton

Love it for two big reasons!

Used weekly for less than 6 months
Reviewed 2020-05-13
Review Source: Capterra

Loving it and loved the service. Super quick and responsive service.

Pros
There were two reasons I bought Brilliant Directories within hours of discovering it! Firstly, the software itself was far better than any other directory I had found by far (including the horrible experience of trying to build one on Wordpress with ListingPro). Secondly, the service. [SENSITIVE CONTENT HIDDEN]called me within minutes of my inquiry and patiently walked me through the platform. She was super clear and very helpful and I "walked" away with 3 licenses!

Cons
Nothing yet - I am still building it but it's clear to me that is is excellent.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Joey Gonzalez

Bait & Switch Tactics

Used monthly for 2+ years
Reviewed 2017-03-01
Review Source: Capterra

I have been trying to do business and have faith in this company for around 4 years and they continue to over promise and under deliver. I somewhat blame myself for allowing myself to be sucked in over and over again. I have put my best foot forward and have purchased 3 full license plans as well as Executive Coaching and the other "Never Offered Before" services over the years and always end up frustrated. I have focused my efforts on trying to build out one directly properly before trying another. My first full license plan was purchased at a significantly higher price than today's prices. I'm amazed how often they run "Last Chance Offer" specials and again I partially blame myself for allowing to be sucked into it. I recently paid for a platform upgrade because I was told for my site to be fully mobile responsive (even though it was advertised as such), that I needed to spend money which I agreed to. One of my stipulations and actually the main reason for the upgrade is that local businesses would have click to call functionality from the directory. It seems to me that would be a no-brainer functionality. After the migration, I tested the click to call functionality and it was working fine. I have dated emails with them where I discuss the feature working and not working before. Everything was working fine until I noticed about a week ago that it wasn't working again. I notified their customer service and I am being told it is an added feature and I can contract someone from their marketplace. After several back and forth emails, I have had enough of their tactics. This company has a model of sell an out of the box directory and start your online directory tomorrow. They leave out that you will require additional things and they are perfectly willing to sell it to you. They don't stand behind their product and I have sent an email requesting a full refund of every dime I have paid them unless they make it right. I have only asked for what I have paid for and nothing more. I am certain I am not alone in my treatment. I have tried to work it out with them to no avail. All I asked was for a feature that was working, was the reason for my upgrade in the first place is restored.

Pros
It's a great idea

Cons
The customer service is atrocious

Response from Brilliant Directories


Hi Joey,
I'd first like to thank you for your feedback. We take all of our reviews to heart and use them to help us improve our services. I'm so sorry you feel misled - that was never our intention.
All of us here at Brilliant Directories strive to provide the best customer support possible and we want all of our users to succeed. This is why we guarantee 1 business day response times, provide an educational community marketing group on LinkedIn, actively participate in our community forums, and host weekly webinars to allow users seeking help to call in live with questions.
While we do offer premium add-ons in addition to our flagship software, they are not necessary to get a profitable directory website up and running. Additionally, because Brilliant Directories websites are built on the Bootstrap framework, all websites are mobile responsive immediately from launch.
We are deeply sorry for any inconvenience. We have reached out to you in the hopes of remedying this situation.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 0/10

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Steve Cilia

These guys are truly passionate about letting normal people own productive and customisable websites

Used daily for 1-2 years
Reviewed 2018-07-24
Review Source: Capterra

I managed to create a website which allows me to work from home and make some extra money to help with the bills. I created a top-notch website with no knowledge of programming or coding, thanks to the great work done behind the scenes by everyone involved with Brilliant Directories. They are truly passionate about their work, and it shows.

Pros
My previous website built by another company started falling to pieces due to the fact that the programmers wanted to charge me an arm and a leg for every comma or full stop I needed to add. I could not do any alterations myself, even though they had promised that I would own the code. In the end, I lost all my google rankings and it became ineffective. I was about to lose all my members and 3 years of hard work. I am so glad that after some research, I found this great company who ticked all the boxes of my requirements. First, I wanted to be able to customise all the site pages. Not just the design features. I needed to be able to create new customised pages, in order to allow me to develop my original concept. As well, I wanted this flexibility to be able to keep the website relevant as time went by. Secondly, I wanted to have a support team which is expert and dedicated to this site. The main clincher is that the support is included for free with the package you buy, and not charged separately for every minor issue one will invariably encounter along the way. The exception to this is when you need to do some major changes which will affect the whole system. The job you require is quoted by select programmers, who do a great job. The forte of brilliant directories is their amazing documentation, video tutorials and the Webinar Wednesdays. Go through these and you can learn how to manage your site inside and out. They hold nothing back. Cannot thank them enough.

Cons
Even though Brilliant Directories offer website templates for most types of businesses, varying from Yellow pages type, to Real Estate to Events to Jobs, if you have a website concept that doesn't fit exactly into a template, then you need to do some customisation. For this you need to pay extra. The learning curve increases the more different your concept varies from the templates. There are so many possibilities with this software, that you can never really master it all, especially if you have no coding knowledge like myself. However, considering the low entry fee, and that most businesses are covered by the templates, then the chance of any major software customisation you might need are minimal. Anyway, to their credit, they are constantly updating the basic structure with new functions and this is decreasing the need of customisation.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Doris Flewellen

Brilliant and Caring!!!!

Used daily for 6-12 months
Reviewed 2016-11-04
Review Source: Capterra

I'm grateful that I found brilliant directories, the fact that the support team is so patient, understanding, and eager to help my business grow is amazing. I feel like I not only found a great product, but I'm a part of a business family that's down to earth, and genuinely want my business to be successful. I'll never forget what Jason did for me, for anyone to take the time to give valuable help and advice at no cost says a lot to me about that person's character. I'm just so thankful to have found a company that's not all about just making a quick buck off of you, but that really wants to see your business succeed. Thank you so much Jason, and the entire support team, you guys are AWESOME!!!!!

Pros
I like most about this product is the ease of the video tutorials, and the prompt response from the support teams, they really helped me set up my directory with minimal stress.

Cons
I don't like that I'm not able to understand the development side of the software. Things that I'd like to implement into my site I'm not able to, because I don't know how to read codes, and scripts.

Response from Brilliant Directories


Hi Doris. We can't thank you enough for your amazing feedback. We're thrilled that you've been successful with the software.

Regarding the major customizations that may require some coding, we hear your complaints. This is our development teams number one priority at the moment. We truly do appreciate your honest review. It's what helps us continue to improve the software for our amazing users like yourself :)

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Brilliant Directories pricing

Starting from
$95/month
Pricing options
Free trial
One time license
Subscription
View Pricing Plans

Starter Monthly: $95/month
Power Monthly: $195/month
Power One-Time Pay: $1450 one-time

Brilliant Directories features

API
Electronic Payments
Search Functionality

Accounting Integration (98 other apps)
Activity Dashboard (162 other apps)
Activity Tracking (100 other apps)
Automatic Notifications (123 other apps)
Billing & Invoicing (142 other apps)
Calendar Management (104 other apps)
Customer Database (93 other apps)
Customizable Reporting (114 other apps)
Data Import/Export (110 other apps)
Document Management (96 other apps)
Inventory Management (131 other apps)
Inventory Tracking (103 other apps)
Invoice Management (131 other apps)
Quote Management (88 other apps)
Reminders (103 other apps)
Reporting & Statistics (196 other apps)
Third Party Integration (126 other apps)

Videos and tutorials

Additional information for Brilliant Directories

Key features of Brilliant Directories

  • Website publishing tools
  • Business listings
  • Ratings & reviews
  • Lead management
  • Article publisher
  • Classified ads
  • Events publisher
  • Photo albums
  • Job listings
  • Coupon publisher
  • Product listings
  • Property listings
  • YouTube & SoundCloud embed plugins
  • Customizable branding
  • Dropdown menu builder
  • Homepage image slideshow
  • Payment processing
  • Payment gateway plugins
  • Automated recurring payments
  • 1-click member upgrades
  • Refund management
  • Email templates
  • Homepage search module
  • Member management
  • Membership plan builder
  • Contact list manager
  • Newsletter management
  • Email forwarding
  • Custom form fields
  • Website themes
View All Features

Benefits

Brilliant Directories offers customizable themes, with control over layouts, font styles, colors, and branding, and also includes a range of developer tools for advanced site customization and theme creation.

Users can customize the integrated search modules to allow visitors to find content and members by location, category, or keyword, and custom drop-down menus can also be created.

Free and paid membership packages can be created, with options for monthly, semi-annual, and annual billing, and more than 40 control for member access restrictions and privileges.

Integrated payment processing allows users to accept one-time payments and setup recurring subscriptions, with automated payments, tools for managing past-due payments, and sales of additional products and services.

The built-in library of over 50 customizable email templates covers welcome emails, forgotten passwords, account upgrade confirmations, and more, and users can also create and send newsletters to subscriber lists, and segment members for marketing communications.