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Xüdle Pricing, Features, Reviews and Alternatives

Xüdle product overview

What is Xüdle?

Xüdle is a cloud-based point of sale, online marketing and reservation software for wineries. The software offers features for customer management, product management, event management and shipping management, among others. The tool can synchronize both offline and online sales channels of wineries.

Key benefits of using Xüdle

• Xüdle manages various functions of a wine club including wine shipments, payment processing and sales performance of offline and online channels.

• Xüdle offers an EMV compatible user-friendly interface to process transactions securely and to prevent fraud.

• The solution provides real-time analytics reports on customer buying behavior, product reviews and the effectiveness of promotion campaigns.

• Xüdle keeps track of customers’ preferences, recent conversations, favorite wine and other personal information such as birthdays and special occasions to help improve customer experience.

• The solution allows customers to manage their accounts on the e-commerce channels and to make wine purchases through a mobile friendly interface.

Typical customers

Freelancers
Small businesses
Mid size businesses
Large enterprises

Platforms supported

Web
Android
iPhone/iPad

Support options

Knowledge Base
Chat
Email/Help Desk
Phone Support
FAQs/Forum

Training options

Live Online
Webinars
Documentation
Videos

Xüdle pricing information

Value for money

4.4

/5

22

Starting from

$

199

/momonth

Pricing options

Free plan
Subscription
Free trial
Pricing range

Xüdle features

Functionality

4.4

/5

22
Total Features36 4 categories

Most valued features by users

Reporting & Statistics
Data Import/Export
Customer Database
CRM
Access Controls/Permissions
Progress Reports
Electronic Payments
Sales Reports

Functionality contenders

Xüdle users reviews

Overall rating

4.5

/5

22

Positive reviews

95%

Write a review
Rating breakdown
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9.15/10
Rating distribution

5

4

3

2

1

12

9

1

0

0

Pros
I think the software is very solid and has some great features and have recommended Infinity Arts and Xudle to many people over the last few years.

MW

Marlene W.

Their features are improving as they learn more about customers’ needs. Wine club software is very good with little hiccups and is seamlessly integrated with POS.

MS

Melissa S.

We like their customer service and they are always willing to make changes to their system to make the program run better for our business. Overall we are pretty happy.

IM

Ivory M.

Cons
Xudle is organized differently than other POS systems (which of course is why we moved to it). However, this has been challenging at times to find reports or trouble shoot issues on the back end.

JA

Jennifer A.

The reports and inventory tracking are confusing.

PW

Paige W.

The most "difficult" part of the software is possibly setting up discounts, but even that is still manageable. It is not as easy for case sales for a variety of wines at a flat rate price.

Nathalie P.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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very pleased

Reviewed 2 years ago

Overall we're very happy with this system, they are responsive and making regulars upgrades and improvements regularly.

Pros

Not only is this software specifically designed for use by wineries, it also offers a great wine club solution and the ability to book reservations. When we were looking for a new point of sale solution many needed to have 'add-ins' to solve all of our needs. Xüdle does it all and offers great support when we have questions or need help.

Cons

We're still adapting to the system after 10+ years with our old system. We were used to being able to export any type of data we could think of for slicing/dicing in excel. While we can export many reports it isn't quite as flexible as we were used to.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

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Intuitive, comprehensive system that provides a one-stop solution for winery management

Reviewed 3 years ago
Pros

We have been very happy with our Xudle experience. Starting from the beginning, Xudle has a very organized and formal onboarding system that is handled in-house with key staff members who help you set up and customize your system, while guiding you through the training along the way. We moved to Xudle because it is designed to make the user experience intuitive and efficient. Compared with other winery...

Cons

Xudle is organized differently than other POS systems (which of course is why we moved to it). However, this has been challenging at times to find reports or trouble shoot issues on the back end. They have an online help desk which has some information, but it is sometimes hard to find what I'm looking for. However customer service has been very patient and responsive to my many questions and requests . Also, we are one of their first customers in WA, so there have been a couple of features that we have needed that hadn't been built into the system because they weren't necessary in other markets. Again, customer service has been excellent and they have literally built and uploaded the needed changes within days. Very impressive.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

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Customer Support Unhelpful

Reviewed 2 years ago

Horrible. From launch to back end support, our customer service representative has been annoyed with even our smallest of questions. The services offered are nice but don't ask for help unless you like being forwarded to a generic support database. For such a premium, that is unacceptable.

Pros

Integration with the new POS, in-store system.

Cons

For the price, customer support could have a better attitude.

Vendor response

HI there, I am so sorry to hear of your disappointment with our support team. We put a lot of heart and soul into this business so seeing your review this morning was very disheartening. Providing responsive and excellent support is paramount in our business so we will review our procedures and look to improve. Can you please reach out to me directly so I can assist with your needs? Please call our office at 951-541-0777 and ask to speak with me. Michael, CEO

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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Xudle Review

Reviewed 2 months ago

We like their customer service and they are always willing to make changes to their system to make the program run better for our business. Overall we are pretty happy

Pros

Club management Ability for customers to easily add to a club shipment Back office is very easy to use

Cons

Wish you could change orders from pick up to ship and visa versus Would be nice to have 6 bottle volume discount on clubs More customization in reservations system

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Review for Xudle Software for a fast growing winery with multiple needs.

Reviewed 3 years ago

The support staff is EXCELLENT! They are quick to respond and are always willing to help us either create a new element to our software or make changes & fix issues we may be having.

Pros

Once familiar with the software, program, the processes, and steps to take within this software to perform a particular task it has proven to be an excellent product for us to use. We, as a growing, fast paced, ever changing business in the wine industry, Xudle has implemented and created many avenues for us to calculate sales, track inventory, and help manage our very large wine club accurately.

Cons

The Point of Sale (the front end) sometimes has too many steps to take to have something entered correctly. This really only applies to, for instance, an exchange or credit.....however, steps and measures have been taken to minimize these steps.

Xüdle FAQs and common questions

Xüdle has the following pricing plans:
Starting from: $199.00/month
Pricing model: Subscription
Free Trial: Available


Xüdle has the following typical customers:
Freelancers, Mid Size Business, Small Business


Xüdle supports the following languages:
English


Xüdle supports the following devices:
iPad


No, Xüdle does not have an API available.


Xüdle integrates with the following applications:
Sovos Intelligent Compliance Cloud


Xüdle offers the following support options:
Knowledge Base, Chat, Email/Help Desk, Phone Support, FAQs/Forum

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