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App comparison
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Wicontact is a call center tool for telephone calls using different dialing engines. The platform also uses digital channels for customer service, including WhatsApp, SMS, Chat Web, Instagram, or any other major social network platform. In addition, it offers chatbots and email.
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Vistio is a cloud-based live on-screen guidance software, which helps organizations across the insurance, government, or utilities sector manage customer interactions and control the performance of contact centers.
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Contacto is a cloud-based contact center solution, which helps small to large businesses streamline customer service via voice calls, live chat, and messaging. The platform offers various features such as call recording, customer journeys, custom workflows, conversational chatbots, artificial intelligence (AI), conversation notes, sentiment analysis, reporting, and activity dashboards. Contacto also facilitates third-party integration with various applications including Zendesk and Salesforce.
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SoftBCom Contact Center is a cloud-based and on-premise contact center solution. With its unique pay-per-use pricing model and rich feature set, SoftBCom Contact Center helps businesses provide a better omnichannel customer experience with highly skilled agents at a low cost.
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The CommandLink contact center platform is fully integrated into a proprietary ITSM, enabling you to manage and monitor your contact center and technology stack across the globe.
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Avaya Enterprise Cloud (formerly Avaya OneCloud Private) is an all-in-one private cloud communication and collaboration solution that combines unified communications as a service (UCaaS) and contact center as a service (CCaaS) capabilities in a single platform.
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Next-Gen video calling software for call centers and businesses. It helps in getting the most out of sales and customer support activities. It’s highly secure and comes with with advanced features.
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Uniphore is the global leader in Conversational Service Automation (CSA), which combines the power of artificial intelligence, automation technology and machine learning.
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Versacape is a cloud-based solution, which allows customer experience teams to provide a self service experience to customers for issue resolution. Businesses can provide self service information for subjects including benefits administration, inventory, loyalty programs, product catalog, and more.
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Agara is a cloud-based software designed to help businesses in eCommerce, insurance, telecom, and other industries leverage artificial intelligence (AI)-enabled voice bots to manage client interactions. Virtual agents can identify customer intent and automatically provide suggestions for queries.
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CallVU is a call center software designed to help businesses in industries including finance, insurance, telecommunications, and more engage with clients via digital sessions to resolve issues, automate data collection processes using digital forms, and more.
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DCDial is a contact center solution that helps businesses start making more connections and collect revenue. It allows teams to connect agents with customers in real-time and monitor campaign metrics on a unified interface.
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Textel allows businesses to send low-cost SMS text messages from their existing contact center infrastructure to over 200 countries and territories around the world.
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NovaTalks is an omnichannel platform that helps businesses streamline customer engagement. With NovaTalks, users can merge all the social channels into one solution, allowing them to stay connected with customers.
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CozTel is a cloud based contact center software offering solutions for inbound, outbound and blended call centers, including oubound dialers, ACD, IVR, and more
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Modernize your customer service by increasing customer engagement, enhancing customer service and strengthening loyalty. Video-based customer service can replicate the experience of a personal customer support, but at the same time increase its efficiency for both, your clients and your company.
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Use Fusion Connect Contact Center as a Service (CCaas) to communicate with your customers the way they want, while your agents work from anywhere. CCaaS is flexible and scalable to deploy and includes tools such as a predictive dialer, IVR, ACD, and unlimited call queues, with options for omnichannel and AI-based self-service.
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All-in-One customer-centric and fully Cloud-based contact center solution, providing a unique blend of high-quality telecom services and cutting edge omnichannel software for contact centers.
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Manhattan Active Omni is a cloud based solution that helps businesses in the retail industry streamline operations related to order management, customer engagement, point of sale and more. It is a digital self-service portal that lets organizations handle multiple order fulfillment methods, including ship to home, pick up in-store and single day deliveries. Additionally, with the RFID scanning capabilities, staff members can automatically update and track inventory locations.
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kustomeroo is a cloud-based solution that allows small businesses to provide customer service via live video on any website.
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Pulse Telesystems stands at the forefront of the telecom industry, offering businesses a comprehensive suite of cutting-edge solutions. With our deep expertise and relentless commitment to innovation, we have developed a state-of-the-art platform that revolutionizes call center operations.
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JustCall iQ is an AI-powered conversation intelligence platform designed to revolutionize contact centers. With an AI-powered contact center, real-time assistance, scoring, objection handling, and more, this comprehensive platform empowers sales teams to reach new heights of performance and productivity. With JustCall iQ, agents receive live guidance, ideal prompts, and scripts during every call, ensuring they deliver their best performance.
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Contact center software to make, receive and track unlimited calls on a single platform for better customer engagement. Divert calls to the correct department and secure customer interactions with a software that is simple, reliable and intelligent.
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Cross CRM enables direct connectivity to CRM & contact center platforms, facilitating the reporting and media monitoring of interactions across various channels
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