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Top Rated Customer Experience Software with Negative feedback management - Page 5

Last updated: May 2026

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278 software options

Q One logo

All-in-one market research & consumer insight platform

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Q One is an all-in-one market research and consumer insight platform for multi-channel, multi-currency, and multilingual market research. The cloud-based platform offers a range of tools for research professionals that help increase panel engagement and identify opportunities in the marketplace.

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SatisMeter logo

Customer Feedback Tool | NPS | CSAT | PMF

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SatisMeter is a customer feedback tool that helps you keep an eye on customer satisfaction (NPS), monitor your product performance, and help your business grow.

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Enterpret logo

Machine learning customer feedback analytics platform

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Enterpret is a platform for analytics on natural language. With itsl machine learning algorithms and API-first design, it offers customers actionable insights from customer feedback.

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Yonder logo

Cloud-based review management tool for travel businesses.

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Yonder is a unified customer engagement platform built for tourism businesses.
We help operators boost conversions, elevate guest communication, and drive more reviews with a seamlessly integrated suite of AI tools, from Phone Agents to Chatbots and Review Management.

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Ochatbot logo

AI Chatbot for Ecommerce & Support. No Hallucinations, Free

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Ochatbot, designed for ecommerce and support, provides proprietary scripted intent-based AI and generative AI, hallucination-free. Easy to install, For all website platforms, Free version available.

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Pypestream logo

Cloud-based messaging and conversational AI platform

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Pypestream is a conversational AI platform designed to help businesses improve customer engagement using a patented messaging carrier. It enables customer service teams to connect multiple applications via APIs and facilitate transactional, proactive, or reactive workflows.

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Artiwise logo

Holistic CX Platform for Sustainable Customer Satisfaction

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Artiwise is an AI-driven VOC platform that helps users enhance customer satisfaction through a unified interface of various channels including call centers, surveys, live chats, reviews, support tickets, and more. It offers actionable insights to help businesses boost customer loyalty through root-cause diagnosis, sentiment analysis, and trends.

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Netigate logo

Manage and analyse feedback from customers and employees

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Collect and analyse customer feedback across the entire journey. Netigate helps you uncover insights and improve the customer experience at scale.

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Verloop logo

Conversational AI Platform for Automated Customer Support

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Provide delightful customer experiences with Verloop.io. We are leading customer support automation platform that helps you provide exceptional support experiences to your customers across channels. Deploy our bot on your website, app, Facebook page, and WhatsApp number.

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Medallia Concierge logo

Text messaging for customer service & team collaboration

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Zingle is an SMS messaging solution which enables communication between businesses & their customers via text, with multi-channel messaging, automations & more

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CallFinder logo

Speech analytics tool for small to midsize businesses

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CallFinder's automated quality monitoring solution delivers key insights into the CX using sentiment analytics, and insights into occurrences of silence and overtalk. Use these insights to train agents to deliver exceptional customer experiences every time.

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YourCX logo

Customer experience management and analytics platform

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YourCX is an advanced Voice of Customer and CX analytics platform that combines customer feedback, behavioral data, and AI-driven insights to help organizations understand journeys, improve experience, and drive measurable business outcomes.

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ReviewTec logo

Cloud-based review and reputation management solution

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ReviewTec is a cloud-based review and reputation management solution for gathering and managing customer reviews, automating review requests via SMS and email, and integrating with top review platforms. The tool helps businesses of all sizes enhance their online reputation.

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Umanest logo

Loyalty and reputation toolkit for property managers.

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Umanest is a loyalty and reputation toolkit designed to help property managers grow a reputable and sustainable business. It helps users automate feedback collection from landlords and tenants and manage client retention, online reviews, and referrals.

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AlphaChat logo

Conversational AI platform with virtual assistants

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AlphaChat is a conversational artificial intelligence (AI) software designed to help businesses route support requests to agents and streamline communication between clients and CS teams. Administrators can gain insights into chatbot accuracy and solve rates, average response time, received messages, and other metrics via pie charts from within a unified platform.

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QaizenX logo

Listen - Act - Improve

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QaizenX is a customer experience management platform that helps you to take feedback from your customers, manage experience, analyze via various charts and reports. Close the feedback loop by taking action. Easy to use, cost-effective, and gain deeper insights. Improve your CX with NPS and CSAT.

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Monexpe logo

Cloud-based customer experience management platform

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Monexpe is a customer experience management platform designed to help businesses improve their customer experience, online reputation, and employee experience. The platform offers a suite of powerful tools and services to streamline customer feedback collection, measure key performance indicators, and optimize every touchpoint of the customer journey.

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MyFeelBack logo

Turn customer feedback into business opportunities

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MyFeelBack helps companies capture the customer insights they need to make data-driven decisions and improve their businesses.

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K-Now logo

Digital adoption platform for user guide creation

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K-Now is a cloud-based digital adoption platform, which assists aerospace, telecommunications, energy, utility, & hospitality businesses with adding context-sensitive user guidance to applications. Key features include feedback collection, campaign planning, user guide creation, & use-case analysis.

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Alterna CX logo

Experience Management Platform

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Alterna is the comprehensive AI-based solution that streamlines, simplifies and organizes all the increasingly complex customer experience signals generated by customers via surveys, texts, complaints, social and digital conversations, and other interactions. This solution gathers and analyzes the most relevant CX data to provide insight into what is happening with customers.

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JumpSeat logo

LEARN SIMPLY. WORK CONFIDENTLY.

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LEARN SIMPLY. WORK CONFIDENTLY. Technology should always make life easier. With JumpSeat, you can learn seamlessly and work confidently without even getting out of your chair. In-flight training that provides real-time guidance on any web-based technology platform.

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Key Survey logo

Cloud based and on premise survey software

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Gain the insights you need to win over even more customers.

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Trustmary logo

Improve your website with fresh reviews

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Trustmary helps you boost your website with stylish review widgets, collect fresh company reviews automatically, measure customer satisfaction, and build more trust with potential clients. Suitable for all types of businesses in all industries that are looking to acquire customers online.

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Emojot logo

All-in-one platform for customer-centric transformation

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Assess customer feedback via touchpoint surveys throughout their lifecycle. Track satisfaction & loyalty using real-time analytics.

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Survio logo

Turn feedback into growth with Survio.

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Trusted by 5M+ users, Survio is a secure, GDPR-compliant survey platform with powerful features for every device.

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