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Customer Success
Page 2

Customer Success Software with NPS of Customers (2026) - Page 2

Last updated: April 2026

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Support Ticket Management(5)

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39 software options

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Akita

4.4

(8)

Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews

Customer Success Software

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Akita is Customer Success software that helps you reduce churn and increase revenue from your existing customers through up-sell, cross-sell and expansion. Akita provides your CSMs with customer health scores, playbooks, intelligent alerts, customer journey management tools, success KPIs, and more.

Upzelo

5.0

(4)

Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews

Transform one-time buyers into lifelong customers.

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Upzelo helps subscription businesses reduce churn and increase customer success through an increase in customer retention, access to real-time data, customised offers, and feedback.

Engage 365

4.1

(8)

Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews

Customer loyalty and reward platform

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A Microsoft Dynamics 365 based loyalty platform that allows you to deliver great reward programs- Engage365.
Drive lasting customer loyalty with Engage365.

SightMill

4.8

(4)

Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews

Net Promoter Score (NPS) survey platform

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SightMill is a cloud-based Net Promoter Score (NPS) survey solution designed to help users gather, analyze and act on feedback to improve customer engagement

Vitally

3.7

(9)

Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews

World-class Customer Success for B2B SaaS

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Vitally helps businesses of every size deliver world-class customer experiences, meet unexpected challenges, operate more efficiently, and grow their bottom line.

Churn Assassin

4.5

(2)

Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews

Churn prediction system

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Churn Assassin is an advanced churn prediction system that helps B2B SaaS companies reduce customer churn by up to 38%. The product offers a two-minute setup process that provides daily automated insights on at-risk customers, allowing companies to take early action and prevent churn. Churn Assassin's machine learning and statistical analysis capabilities analyze customer behavior data to identify reliable churn signals, taking the guesswork out of churn prevention.

Intelo AI

5.0

(1)

Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews

Maximize revenue with a customer success AI platform

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Intelo is a customer success AI platform for B2B SaaS teams. It provides insights, tools and automation to drive customer outcomes, fuel sustainable revenue and reduce churn. The platform detects risk trends, analyzes product interactions and customer sentiment, and surfaces at-risk accounts and hidden expansion potential so teams can take action.

CustomerX

(0)

Digital solution with resources for customer satisfaction.

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CustomerX is a customer satisfaction system responsible for automating tasks, scheduling appointments, and centralizing data to help businesses direct time and resources towards strengthening customer relationships with Customer Success.

Adaptive Pulse

(0)

NLP-enabled predictive analytics platform

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Adaptive Pulse helps businesses identify at-risk and expansion customers for B2B SaaS companies. Using NLP and predictive analysis, Adaptive Pulse analyzes internal and external data sources, including structured and unstructured data to provide unified customer views.

AppEQ.ai

(0)

Your Co-Pilot to Drive Revenue Retention

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AppEQ is a customer retention software that provides one-click real-time customer insights on top of your existing SaaS applications such as CRM, Helpdesk, Email, etc.

Purpose-built for Customer Success and Account Management teams to drive retention revenue and growth.

Userlot

(0)

Customer Success Platform maximizing Net Revenue Retention

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Userlot provides a systematic approach to Customer Success. Ensuring CS teams, and their leaders, have complete visibility of their daily tasks to ensure nothing is forgotten. Tasks can be automatically created at the right time (not overloaded) from playbooks and automation to ensure clients get a consistent approach from your teams.

SuccessBoard

(0)

Customer success tool for handling retention & satisfaction

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SuccessBoard offers a customer 360 view, providing proactive risk identification, real-time insights, and bridging the gap between businesses and customers It streamlines customer communication with Journey Designer, eliminating repetitive tasks and revolutionizing data-driven messaging to boost renewals.

Velaris

(0)

AI platform for managing customer success teams

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Customer Success Platform for B2B SaaS companies, unifying customer data, automating workflows, and enabling proactive engagement. With powerful integrations, real-time health scoring, and enterprise-grade security, Velaris helps reduce churn, drive growth, and scale Customer Success across the entire lifecycle.

Userlot

(0)

Customer Success Platform maximizing Net Revenue Retention

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