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Akita Logo

Customer Success Software

Akita Pricing, Features, Reviews and Alternatives

Akita product overview

Price starts from

160

Per month

Flat Rate

What is Akita?

Akita is a cloud-based tool for customer success managers which identifies at-risk customers and provides information on billing and product usage, enabling users to reduce churn, nurture customer relationships, and drive upsells.

Key benefits of using Akita

  • Gain insight into account health and identify at-risk customers with Akita's advanced health scoring system.


  • Receive alerts for important customer interactions, shifts in behavior, changes in health scores, upsell opportunities, and more.


  • Get a deeper understanding of your customers and target them more effectively with Akita's powerful segmentation engine.


  • Access a full customer history in Akita without needing to switch between your various business tools.


  • Categorize customers by value, persona, behavior and more, with Akita's tagging functionality.


  • Build repeatable processes with Akita's Playbooks–comprised of all the important tasks your CSMs should complete to ensure the best outcome for each customer.


  • Take action when an account progresses along the customer journey or declines in health with automatically triggered Playbooks.


  • Develop a streamlined workflow for your CSMs with personalized dashboards, an "inbox" of prioritized tasks, and a calendar view for ease of planning.


  • Keep the whole team on track to delivering success with advanced admin reporting.


  • Encourage Customer Success initiatives across your organization with Slack notifications and a 2-way CRM sync.
  • Typical customers

    Freelancers
    Small businesses
    Mid size businesses
    Large enterprises

    Platforms supported

    Web
    Android
    iPhone/iPad

    Support options

    Email/Help Desk
    Chat
    Knowledge Base
    FAQs/Forum

    Training options

    Live Online
    Webinars
    In Person
    Documentation

    Akita pricing information

    Value for money

    5.0

    /5

    6

    Starting from

    160

    Per month

    Flat Rate

    Pricing options

    Free plan
    Subscription
    Free trial
    Pricing range

    Akita features

    Functionality

    4.8

    /5

    6

    Total features

    71

    6 categories

    Most valued features by users

    Data Visualization
    Reporting/Analytics
    Data Import/Export
    Visual Analytics
    Dashboard
    API
    Search/Filter
    Third-Party Integrations

    Functionality contenders

    Akita users reviews

    Overall Rating

    4.8

    /5

    6

    Positive reviews

    100

    %

    Rating breakdown
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend7.5/10
    Rating distribution

    5

    4

    3

    2

    1

    5

    1

    0

    0

    0

    Overall rating contenders

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    Pedro L.

    Information Technology and Services, 1-10 employees

    Used daily for less than 6 months

    Review source

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend7/10

    Share this review:

    It does what is offering

    Reviewed 7 months ago
    Pros

    Good set of options and features which makes it a great solution

    Cons

    Sometimes it's not as easy to use as we wanted to

    MM
    AvatarImg

    Mercy M.

    Automotive, 11-50 employees

    Used daily for 1-2 years

    Review source

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend10/10

    Share this review:

    Love st first sight Definitely the B.O.A.T

    Reviewed 5 months ago
    Pros

    The customer service is legit Essy to use User interface is simple Satisfies all your needs

    Cons

    This platform is the best i gind nothing to state as a dislike

    AvatarImg
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    Gloria A.

    Investment Banking, 11-50 employees

    Used daily for 6-12 months

    Review source

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend1/10

    Share this review:

    Akita est une bonne application

    Reviewed a year ago
    Pros

    Akita est une très bonne application. Il est bon de l'utiliser

    Cons

    Étant donné que cette une logiciel on rencontre des problèmes de connexion.

    Showing original review in French. See translation

    AvatarImg

    Verified reviewer

    Accounting, 1-10 employees

    Used daily for less than 6 months

    Review source

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend9/10

    Share this review:

    Mon avis sur Akita

    Reviewed a year ago
    Pros

    Ce logiciel est très bon et facile à utiliser.

    Cons

    Je n'ai rencontré aucun problème de son utilisation.

    Showing original review in French. See translation

    AvatarImg

    Verified reviewer

    Accounting, 1-10 employees

    Used weekly for less than 6 months

    Review source

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend8/10

    Share this review:

    C'est une application extraordinaire

    Reviewed 9 months ago
    Pros

    Il me facilite la vente de mes produits sans aucune déplacement

    Cons

    Il faut essayer de mettre cette application sur les applications qui permettent de télécharger d'autres applications comme play store

    Showing original review in French. See translation

    Akita FAQs

    Q. What type of pricing plans does Akita offer?

    Akita has the following pricing plans:
    Starting from: $160.00/month
    Pricing model: Subscription
    Free Trial: Available | (No Credit Card required)


    Q. Who are the typical users of Akita?

    Akita has the following typical customers:
    Freelancers, Mid Size Business, Small Business


    Q. What languages does Akita support?

    Akita supports the following languages:
    English, Dutch, Portuguese


    Q. Does Akita offer an API?

    Yes, Akita has an API available for use.


    Q. What other apps does Akita integrate with?

    Akita integrates with the following applications:
    eStreamDesk, Capsule, Kommo, Less Annoying CRM, Insightly, ActiveCampaign, MailerLite, Recurly, ClickDesk, Invoicera, Zoho Books, Pipedrive, Pipeline CRM, Agile CRM, Customer Thermometer, CheddarGetter, LiveAgent, Freshdesk, Brevo, Clevertim, Harvest, Close, Basecamp, noCRM.io, GetResponse, Zendesk Sell, TeamSupport, Mailgun, Highrise, AllClients, Mad Mimi, Mailchimp, Billomat, Mailjet, FreeAgent, Xero, Smartsheet, Intercom, Sendloop, Zendesk Suite


    Q. What level of support does Akita offer?

    Akita offers the following support options:
    Email/Help Desk, Chat, Knowledge Base, FAQs/Forum

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