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Akita Pricing, Features, Reviews and Alternatives

Akita product overview

Price starts from

$

100

/momonth
Per User

What is Akita?

Akita is a cloud-based tool for customer success managers which identifies at-risk customers and provides information on billing and product usage, enabling users to reduce churn, nurture customer relationships, and drive upsells.

Key benefits of using Akita

  • Gain insight into account health and identify at-risk customers with Akita's advanced health scoring system.


  • Receive alerts for important customer interactions, shifts in behavior, changes in health scores, upsell opportunities, and more.


  • Get a deeper understanding of your customers and target them more effectively with Akita's powerful segmentation engine.


  • Access a full customer history in Akita without needing to switch between your various business tools.


  • Categorize customers by value, persona, behavior and more, with Akita's tagging functionality.


  • Build repeatable processes with Akita's Playbooks–comprised of all the important tasks your CSMs should complete to ensure the best outcome for each customer.


  • Take action when an account progresses along the customer journey or declines in health with automatically triggered Playbooks.


  • Develop a streamlined workflow for your CSMs with personalized dashboards, an "inbox" of prioritized tasks, and a calendar view for ease of planning.


  • Keep the whole team on track to delivering success with advanced admin reporting.


  • Encourage Customer Success initiatives across your organization with Slack notifications and a 2-way CRM sync.
  • Typical customers

    Freelancers
    Small businesses
    Mid size businesses
    Large enterprises

    Platforms supported

    Web
    Android
    iPhone/iPad

    Support options

    Chat
    Email/Help Desk

    Training options

    Live Online
    Webinars
    In Person
    Documentation

    Akita pricing information

    Value for money

    5.0

    /5

    1

    Price starts from

    $

    100

    /momonth
    Per User

    Pricing options

    Free plan
    Subscription
    Free trial
    Pricing range

    Value for money contenders

    Akita features

    Functionality

    4.0

    /5

    1
    Total Features57 5 categories

    Most valued features by users

    Data Visualization
    Data Import/Export
    Visual Analytics
    Search/Filter
    API
    Reporting & Statistics
    Dashboard
    Activity Dashboard

    Functionality contenders

    Akita users reviews

    Overall rating

    4.0

    /5

    1

    Positive reviews

    100%

    Write a review
    Rating breakdown
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend10/10
    Rating distribution

    5

    4

    3

    2

    1

    0

    1

    0

    0

    0

    Overall rating contenders

    Akita FAQs and common questions

    Akita has the following pricing plans:
    Starting from: $100.00/month
    Pricing model: Subscription


    Akita has the following typical customers:
    Freelancers, Large Enterprises, Mid Size Business, Non Profit, Small Business


    Akita supports the following languages:
    English


    Yes, Akita has an API available for use.


    Akita integrates with the following applications:
    eStreamDesk Helpdesk, Capsule, amoCRM, Chargify, Less Annoying CRM, Insightly, ActiveCampaign, MailerLite, Mailchimp Transactional Email, Recurly, ClickDesk, Invoicera, Zoho Books, Pipedrive, PipelineDeals, Agile CRM, Customer Thermometer, Cheddar, LiveAgent, Freshdesk, Sendinblue, Clevertim, Harvest, Close, Basecamp, noCRM.io, GetResponse, Zendesk Sell, TeamSupport, Mailgun, Highrise CRM, AllClients, Mad Mimi, Mailchimp, Billomat, Mailjet, FreeAgent, Xero, Smartsheet, Intercom, Sendloop, Zendesk


    Akita offers the following support options:
    Chat, Email/Help Desk

    Most popular Akita comparisons

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