SightMill Pricing, Features, Reviews & Comparison of Alternatives

SightMill

Net Promoter Score (NPS) survey platform

4.75/5 (4 reviews)

SightMill overview

SightMill is Net Promoter Score (NPS) survey software that helps users gather, analyze and act on feedback to improve customer or employee engagement (eNPS). The platform enables users to create NPS surveys and display them on a website, send NPS surveys by email, or ask for instant feedback at events, training and conferences via mobile device.

SightMill includes workflow tools that allow users to route feedback in real time to inform teams as soon as customers respond to a survey. Custom event pages help request delegate feedback at the end of an events, and users can analyze the score results using their SightMill dashboard. Customer feedback verbatims provide powerful insight and can be tagged by group or segment, and users can create rules to deliver automated team actions.

Email-based NPS surveys allow users to send an NPS survey by email to a group of contacts. Users can personalize the email design, colors, and add a logo, and schedule it for delivery. SightMill also includes a range of customizable, pre-designed email templates. Event NPS surveys allow presenters or hosts to ask delegates to use their smartphones to provide answers to a survey by entering the event's unique code on the event site.

Web-based NPS surveys can be added to any page of a website or SaaS/web-based application to gather customer feedback. By adding the unique tracking code, users can control everything from the dashboard in SightMill, from language, to colors and display settings. The solution integrates with third-party software such as Slack and Zapier to automate workflows and route responses in real time.
sightmill.com

Pricing

Starting from
$25/month
Pricing options
Free trial
Subscription
Value for money
View Pricing Plans

Devices

Business size

S
M
L

Markets

United States, Australia, Canada, Europe, United Kingdom

Supported languages

English
SightMill screenshot: Access Sightmill via any device, whether desktop, mobile phone or tabletSightMill screenshot: SightMill Dashboard view provides insight into customer feedbackSightMill screenshot: Add NPS surveys directly to the organization's websiteSightMill screenshot: Deliver high-response rate NPS surveys to existing customers by emailSightMill screenshot: Ask delegates to complete NPS surveys at live events, directly from their smartphones

SightMill reviews

Excellent
3

Very good
1

Average
0
Poor
0
Terrible
0
Value for money
Features
Ease of use
Customer support
  5.0
  4.5
  4.8
  5.0
Anna Laity

A really valuable insight into customer experience when purchasing through our website.

Used daily for 6-12 months
Reviewed 2018-07-20
Review Source: Capterra

Very straightforward to install, even for the technologically challenged! The survey results are easy to track and review and the verbatims have given us detailed insights into what we've got right and what we need to work on. There is always help available when needed - it's great that the SightMill team is so responsive.

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Adam Williams

Multi-site integration easier than expected

Used daily for 6-12 months
Reviewed 2018-11-27
Review Source: Capterra

Any problems we encountered we very swiftly resolved, to their credit.We’ve implemented Sightmill on two occasions now, one for a client business and one for one of our own online ventures. Both times, we’ve had invaluable insights into what customers are really thinking.

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Anonymous

Great Software and a great Company to do business with!

Used weekly for less than 6 months
Reviewed 2018-11-27
Review Source: Capterra

I couldn't recommend more highly. Great product and great company.Easy to install, easy to use and very affordable. The reporting tools are clear and really provide valuable insight into what customers are thinking. And as a widely used industry standard, NPS is something we can use directly with our customers. Plus SightMill are a joy to work with - helpful and responsive at all times.

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Ben Kittow

Easy setup and great features - a simple choice when implementing NPS by email and at live events

Used weekly for less than 6 months
Reviewed 2017-08-11
Review Source: Capterra

Basic functions are easy - impressive list of advanced features too which we are learning to use but seem intuitive. Great support when required to get us started

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SightMill pricing

Starting from
$25/month
Pricing options
Free trial
Subscription
View Pricing Plans

Pricing varies by number of surveys displayed or sent and by the number of projects managed.

Primer: $25 per month (250x surveys/month)

Starter: $49 per month (750x surveys/month)

Growth: $99 per month (2500x surveys/month)

Professional: $149 per month (5000x surveys/month)

Enterprise: from $249 per month (>10000x surveys/month)

SightMill features

API
Activity Dashboard
CRM Integration
Customizable Templates
Email Integration
Email Templates
Third Party Integration

Activity Tracking (122 other apps)
Automatic Notifications (159 other apps)
Automatic Reminders (158 other apps)
Calendar Management (146 other apps)
Custom Fields (127 other apps)
Customer Database (118 other apps)
Customizable Branding (150 other apps)
Customizable Reporting (130 other apps)
Data Import/Export (146 other apps)
Electronic Payments (113 other apps)
Mobile Integration (118 other apps)
Reporting & Statistics (168 other apps)
Social Media Integration (127 other apps)

Security and privacy

Encryption

Encryption of sensitive data at rest
HTTPS for all pages

Access control

Multi-factor authentication options

Data policy

Data backup in multiple locations/GEO regions
This will ask you to sign in with LinkedIn

Additional information for SightMill

Key features of SightMill

  • Analytics
  • Multi-channel collection
  • Trend analysis
  • Real-time survey data
  • Feedback automation
  • Workflow management
  • Collaboration tools
  • Activity dashboard
  • Engagement analytics
  • Gather customer feedback
  • Feedback management
  • Real-time feedback
  • Website integration
  • Website or SaaS app NPS surveys
  • Send NPS surveys via email
  • Get feedback from NPS surveys via mobile device
  • Integration with Google Analytics, Slack, and Zapier
  • CRM integration
  • CRM integration
  • Survey management
  • Visual analytics
  • Design management
  • Text editing
  • Customizable questions
  • Customizable email templates
  • Template management
  • Automated scheduling
View All Features

Benefits

SighMill offers multiple survey formats including web, email, and mobile.

Get a trend analysis of response scores and tag and segment text responses.

Automate workflows to route responses in real time and integrate directly into tools such as Slack or a current CRM.

Add team members to each project and import/export data.

Secure, anonymized feedback from teams to measure engagement or loyalty of employees.