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SightMill Pricing, Features, Reviews and Alternatives

SightMill product overview

What is SightMill?

SightMill is Net Promoter Score (NPS) survey software that helps users gather, analyze and act on feedback to improve customer or employee engagement (eNPS). The platform enables users to create NPS surveys and display them on a website, send NPS surveys by email or SMS, or ask for instant feedback at events, training and conferences via mobile device.

Key benefits of using SightMill

  • SighMill offers multiple survey formats including web, email, SMS, and mobile.

  • Get a trend analysis of response scores and tag and segment text responses.

  • Automate workflows to route responses in real time and integrate directly into tools such as Slack or a current CRM.

  • Add team members to each project and import/export data.

  • Secure, anonymized feedback from teams to measure engagement or loyalty of employees.
  • Typical customers

    Freelancers
    Small businesses
    Mid size businesses
    Large enterprises

    Platforms supported

    Web
    Android
    iPhone/iPad

    Support options

    Knowledge Base
    Chat
    24/7 (Live rep)
    Email/Help Desk
    FAQs/Forum

    Training options

    Documentation
    Live Online
    Webinars
    In Person

    SightMill pricing information

    Value for money

    4.8

    /5

    4

    Starting from

    No info

    Pricing options

    Free plan
    Subscription
    Free trial
    Pricing range

    Value for money contenders

    SightMill features

    Functionality

    4.5

    /5

    4
    Total Features54 5 categories

    Most valued features by users

    Reporting/Analytics
    API
    Email Marketing
    Third Party Integrations
    Data Import/Export
    Activity Dashboard
    Customizable Templates
    Email Management

    Functionality contenders

    SightMill users reviews

    Overall rating

    4.8

    /5

    4

    Positive reviews

    100%

    Write a review
    Rating breakdown
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend9.67/10
    Rating distribution

    5

    4

    3

    2

    1

    3

    1

    0

    0

    0

    Overall rating contenders

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend10/10

    Share this review:

    Great Software and a great Company to do business with!

    Reviewed 3 years ago

    I couldn't recommend more highly. Great product and great company.

    Pros

    Easy to install, easy to use and very affordable. The reporting tools are clear and really provide valuable insight into what customers are thinking. And as a widely used industry standard, NPS is something we can use directly with our customers. Plus SightMill are a joy to work with - helpful and responsive at all times.

    Cons

    We were happy to insert the code ourselves which I imagine can sometimes be an issue for less able organisations

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support

    Share this review:

    A really valuable insight into customer experience when purchasing through our website.

    Reviewed 3 years ago
    Pros

    Very straightforward to install, even for the technologically challenged! The survey results are easy to track and review and the verbatims have given us detailed insights into what we've got right and what we need to work on. There is always help available when needed - it's great that the SightMill team is so responsive.

    Cons

    We found some of the reporting tools a bit challenging to work with at first, but they have since been updated and there's now really nothing that we've a problem with.

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend9/10

    Share this review:

    Multi-site integration easier than expected

    Reviewed 3 years ago

    Any problems we encountered we very swiftly resolved, to their credit.

    Pros

    We’ve implemented Sightmill on two occasions now, one for a client business and one for one of our own online ventures. Both times, we’ve had invaluable insights into what customers are really thinking.

    Cons

    Integrating with a client custom web service was harder than expected

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend10/10

    Share this review:

    Easy setup and great features - a simple choice when implementing NPS by email and at live events

    Reviewed 4 years ago
    Pros

    Basic functions are easy - impressive list of advanced features too which we are learning to use but seem intuitive. Great support when required to get us started

    Cons

    Integration to our CRM wasn't available when we started, but it's now been added to the roadmap so we look forward to adding that feature

    SightMill FAQs and common questions

    SightMill has the following pricing plans:
    Pricing model: Subscription
    Free Trial: Available | (No Credit Card required)


    SightMill has the following typical customers:
    Freelancers, Large Enterprises, Mid Size Business, Non Profit, Public Administrations, Small Business


    SightMill supports the following languages:
    French, German, Dutch, English, Italian, Spanish


    SightMill supports the following devices:
    We do not have any information about what devices SightMill supports


    Yes, SightMill has an API available for use.


    SightMill integrates with the following applications:
    Google Analytics, Zapier, Slack, Salesforce App Cloud


    SightMill offers the following support options:
    Knowledge Base, Chat, 24/7 (Live rep), Email/Help Desk, FAQs/Forum

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