SightMill is Net Promoter Score (NPS) survey software that helps users gather, analyze and act on feedback to improve customer or employee engagement (eNPS). The platform enables users to create NPS surveys and display them on a website, send NPS surveys by email, or ask for instant feedback at events, training and conferences via mobile device.
SightMill includes workflow tools that allow users to route feedback in real time to inform teams as soon as customers respond to a survey. Custom event pages help request delegate feedback at the end of an events, and users can analyze the score results using their SightMill dashboard. Customer feedback verbatims provide powerful insight and can be tagged by group or segment, and users can create rules to deliver automated team actions.
Email-based NPS surveys allow users to send an NPS survey by email to a group of contacts. Users can personalize the email design, colors, and add a logo, and schedule it for delivery. SightMill also includes a range of customizable, pre-designed email templates. Event NPS surveys allow presenters or hosts to ask delegates to use their smartphones to provide answers to a survey by entering the event's unique code on the event site.
Web-based NPS surveys can be added to any page of a website or SaaS/web-based application to gather customer feedback. By adding the unique tracking code, users can control everything from the dashboard in SightMill, from language, to colors and display settings. The solution integrates with third-party software such as Slack and Zapier to automate workflows and route responses in real time.