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Upzelo Logo
Upzelo

Web-based system for reducing churn & increasing retention

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Upzelo Pricing, Features, Reviews and Alternatives

Upzelo product overview

Price starts from

49

Per month

Usage Based

What is Upzelo?

Upzelo helps subscription businesses reduce churn and increase retention, through real-time data, customized offers, and better customer feedback. With a sophisticated flow builder, Upzelo empowers subscription businesses to create cancellation experiences and retention offers, which make customers want to stay subscribed.

Key benefits of using Upzelo

Upzelo helps you fight churn and increase retention through real-time data, customised offers and better customer feedback.
Reduce churn and increase business retention.
Grow your revenue through retention.
Understand why clients are leaving your business through surveys.
Understand what types of customer are your best performing through our unique customer value scoring system.


Typical customers

Freelancers
Small businesses
Mid size businesses
Large enterprises

Platforms supported

Web
Android
iPhone/iPad

Support options

24/7 (Live rep)
Email/Help Desk
FAQs/Forum
Knowledge Base
Chat
Phone Support

Training options

Videos
Webinars
Documentation
Live Online

Upzelo pricing information

Value for money

5.0

/5

2

Starting from

49

Per month

Usage Based

Pricing options

Free plan
Subscription
Free trial
Pricing range

Upzelo features

Functionality

4.5

/5

2

Total features

108

11 categories

Most valued features by users

Data Visualization
Reporting/Analytics
Data Import/Export
Visual Analytics
API
Reporting & Statistics
Dashboard
Search/Filter

Upzelo users reviews

Overall Rating

5.0

/5

2

Positive reviews

Rating breakdown
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9.5/10
Rating distribution

5

4

3

2

1

2

0

0

0

0

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

Share this review:

Great Interface

Reviewed 7 months ago
Pros

Upzelo revolutionized the way we handled customer success. We had the whole system setup in a matter of minutes, and saw our first "upzelo" saved customer within a few days. The user interface was a dream to use when getting everything configured, and the reporting always made the information you wanted readily available as soon as you login.

Cons

Some of our retention flows can be a little more complex, which required a little extra work to get right.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

A must if you care about customer churn and retention

Reviewed 7 months ago

So far we are yet to come across any downsides to using Upzelo. Its greatly helped use to reduce our churn and grow our business.

Pros

A really great customer success software that has helped us to grow our clients business. We weren’t looking for a tool like this but were curious when we read their description here on Capterra. We requested a demo and from that we could easily see where in our software stack this would sit. Since we set up Upzelo we have seen a marked improvement in our clients churn rate and a growth in their net revenue.

Cons

The installation process was easy to set up and activate. The audiences were straightforward to build and the suggested customer exit surveys were really helpful. Their customer support team were always on hand to help us along the set up process from trial though to being fully upgraded with Upzelo. Upzelo has allows us to focus more on attention and understand our customers more. It’s a core part of our team, helping us to influence both marketing and product development thanks to the specific feedback it can generate from each and every one of our customers. Overall it really does reduce your churn.

Upzelo FAQs and common questions

Q. What type of pricing plans does Upzelo offer?

Upzelo has the following pricing plans:
Starting from: $49.00/month
Pricing model: Free, Subscription
Free Trial: Available | (No Credit Card required)


Q. Who are the typical users of Upzelo?

Upzelo has the following typical customers:
Freelancers, Large Enterprises, Mid Size Business, Small Business


Q. What languages does Upzelo support?

Upzelo supports the following languages:
English


Q. Does Upzelo offer an API?

Yes, Upzelo has an API available for use.


Q. What other apps does Upzelo integrate with?

Upzelo integrates with the following applications:
Salesforce Essentials, Microsoft Outlook, WooCommerce, Zapier, Recurly, Gmail, Stripe, Slack, Stripe Billing, HubSpot CRM, Intercom, Shopify, Zendesk Suite


Q. What level of support does Upzelo offer?

Upzelo offers the following support options:
24/7 (Live rep), Email/Help Desk, FAQs/Forum, Knowledge Base, Chat, Phone Support

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