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eHopper logo
4.1
53

Free POS software for retail & restaurants

visit website
Reviews Sentiment
Positive Reviews
Rating Breakdown
    Value for money
    4.1
    Ease of use
    4.2
    Features
    3.9
    Customer support
    3.9
Pros and Cons from eHopper users   
avatar
avatar
avatar
+13
Great customer service, was there to help me get setup and going from the beginning and very friendly.
I'd have to say the transaction warnings. I had paid for the full license but some of my cashiers (1 had 4), were locked out of the POS software.
Ehopper has awesome support, they listen and are very fast at resolving issues.
Occasionally need to reboot system when unable to run a credit card transaction. Customers seem to have a difficult time with Apple Pay.
Beautiful software and hardware, simple to setup, amazing customer service.
Now is 2020 the customer support is the worst in the world.
Super easy, clear and professional looking interface. Allows for easy transactions and quickbooks integration.
First off let me say that EHopper's sales team are the most aggressive for me in my search for POS software. I had the company calling me multiple times even after requesting they not do so.
The most attractive thing about using this software is that it is user friendly.
The main issue we had was my lack of understanding about how POS systems work.
The staff and owner are incredibly helpful, friendly and patient.
Quite simply the aggressiveness they displayed (one guy called me five times within ten minutes when I didn't answer because I was busy) turned me off of their software.
They have competitive pricing and are always adding new features and functions to help businesses grow and thrive.
I also chose and a continue to be very pleased with ehopper; their support is unparalleled to any other support I have every exprienced.
Ease of use, price point. During the free trail it seemed that this product would work as we are still small and new but you must consider future growth as well.
Its organized and easy to use, it tracks information well and accessibly.
Great customer service, was there to help me get setup and going from the beginning and very friendly.
I'd have to say the transaction warnings. I had paid for the full license but some of my cashiers (1 had 4), were locked out of the POS software.
Ehopper has awesome support, they listen and are very fast at resolving issues.
Occasionally need to reboot system when unable to run a credit card transaction. Customers seem to have a difficult time with Apple Pay.
Beautiful software and hardware, simple to setup, amazing customer service.
Now is 2020 the customer support is the worst in the world.
Super easy, clear and professional looking interface. Allows for easy transactions and quickbooks integration.
First off let me say that EHopper's sales team are the most aggressive for me in my search for POS software. I had the company calling me multiple times even after requesting they not do so.
The most attractive thing about using this software is that it is user friendly.
The main issue we had was my lack of understanding about how POS systems work.
The staff and owner are incredibly helpful, friendly and patient.
Quite simply the aggressiveness they displayed (one guy called me five times within ten minutes when I didn't answer because I was busy) turned me off of their software.
They have competitive pricing and are always adding new features and functions to help businesses grow and thrive.
I also chose and a continue to be very pleased with ehopper; their support is unparalleled to any other support I have every exprienced.
Ease of use, price point. During the free trail it seemed that this product would work as we are still small and new but you must consider future growth as well.
Its organized and easy to use, it tracks information well and accessibly.
Great customer service, was there to help me get setup and going from the beginning and very friendly.
I'd have to say the transaction warnings. I had paid for the full license but some of my cashiers (1 had 4), were locked out of the POS software.
Ehopper has awesome support, they listen and are very fast at resolving issues.
Occasionally need to reboot system when unable to run a credit card transaction. Customers seem to have a difficult time with Apple Pay.
Beautiful software and hardware, simple to setup, amazing customer service.
Now is 2020 the customer support is the worst in the world.
Super easy, clear and professional looking interface. Allows for easy transactions and quickbooks integration.
First off let me say that EHopper's sales team are the most aggressive for me in my search for POS software. I had the company calling me multiple times even after requesting they not do so.
The most attractive thing about using this software is that it is user friendly.
The main issue we had was my lack of understanding about how POS systems work.
The staff and owner are incredibly helpful, friendly and patient.
Quite simply the aggressiveness they displayed (one guy called me five times within ten minutes when I didn't answer because I was busy) turned me off of their software.
They have competitive pricing and are always adding new features and functions to help businesses grow and thrive.
I also chose and a continue to be very pleased with ehopper; their support is unparalleled to any other support I have every exprienced.
Ease of use, price point. During the free trail it seemed that this product would work as we are still small and new but you must consider future growth as well.
Its organized and easy to use, it tracks information well and accessibly.
ACE Retail POS logo
4.4
38

Jewelry Store POS

visit website
Reviews Sentiment
Positive Reviews
Rating Breakdown
    Value for money
    4.3
    Ease of use
    4.2
    Features
    4.3
    Customer support
    4.6
Pros and Cons from ACE Retail POS users   
+15
The software for the most part is easy to use once you are all set up and going. Support team is wonderful in helping with any question at all.
No mobile app available and workstations are unable to work independently off line for short periods of time if there is an unexpected interruption in the network connection.
The support team at ACE were pretty amazing in helping us and continue to be a good source as we make our way through the ins and outs.
Seems to crash almost every time there is any new major update from Windows. Ace wouldn't start up or there are other issues which prevent from from making sales.
Affordable, good customer service, good software for retail, easy to use, has a really good inventory module, and good reporting.
The software is sometimes hard to maneuver and figure out.
Very user friendly, easy to train volunteers, financial reports are good, technical support is very good.
POS computer died, has to purchase a new one and get the software loaded and operational overnight.
The value compared to cloud based POS systems that require a monthly fee is outstanding. Also love the webstore integration which has helped me attract more customers.
Being able to quickly see which vendors products are selling the best is a huge asset to me. The easy connection with Quickbooks saves me a LOT of time in my bookkeeping.
Excellent inventory management through purchasing, receiving functions. Great reporting features and simple to use software.
ACE has one of the best customer service teams I've encountered. They are very quick to respond to issues and questions and are very helpful.
Worksheet price editing - amazing for having to change multiple prices in a flash.
Ease of making a sale, reports, inventory, receiving and invoicing is all right there, easy to access.
The price point was great for a POS with so many features.
Since they partnered with Shopify, the website integration with ACE is pretty easy and straightforward.
This software is so easy for our staff to use in the retail industry. It allows our staff to attend to other daily task.
It is a very manual process to begin, but includes features like live inventory and auto syncing sales to ACE.
The software for the most part is easy to use once you are all set up and going. Support team is wonderful in helping with any question at all.
No mobile app available and workstations are unable to work independently off line for short periods of time if there is an unexpected interruption in the network connection.
The support team at ACE were pretty amazing in helping us and continue to be a good source as we make our way through the ins and outs.
Seems to crash almost every time there is any new major update from Windows. Ace wouldn't start up or there are other issues which prevent from from making sales.
Affordable, good customer service, good software for retail, easy to use, has a really good inventory module, and good reporting.
The software is sometimes hard to maneuver and figure out.
Very user friendly, easy to train volunteers, financial reports are good, technical support is very good.
POS computer died, has to purchase a new one and get the software loaded and operational overnight.
The value compared to cloud based POS systems that require a monthly fee is outstanding. Also love the webstore integration which has helped me attract more customers.
Being able to quickly see which vendors products are selling the best is a huge asset to me. The easy connection with Quickbooks saves me a LOT of time in my bookkeeping.
Excellent inventory management through purchasing, receiving functions. Great reporting features and simple to use software.
ACE has one of the best customer service teams I've encountered. They are very quick to respond to issues and questions and are very helpful.
Worksheet price editing - amazing for having to change multiple prices in a flash.
Ease of making a sale, reports, inventory, receiving and invoicing is all right there, easy to access.
The price point was great for a POS with so many features.
Since they partnered with Shopify, the website integration with ACE is pretty easy and straightforward.
This software is so easy for our staff to use in the retail industry. It allows our staff to attend to other daily task.
It is a very manual process to begin, but includes features like live inventory and auto syncing sales to ACE.
The software for the most part is easy to use once you are all set up and going. Support team is wonderful in helping with any question at all.
No mobile app available and workstations are unable to work independently off line for short periods of time if there is an unexpected interruption in the network connection.
The support team at ACE were pretty amazing in helping us and continue to be a good source as we make our way through the ins and outs.
Seems to crash almost every time there is any new major update from Windows. Ace wouldn't start up or there are other issues which prevent from from making sales.
Affordable, good customer service, good software for retail, easy to use, has a really good inventory module, and good reporting.
The software is sometimes hard to maneuver and figure out.
Very user friendly, easy to train volunteers, financial reports are good, technical support is very good.
POS computer died, has to purchase a new one and get the software loaded and operational overnight.
The value compared to cloud based POS systems that require a monthly fee is outstanding. Also love the webstore integration which has helped me attract more customers.
Being able to quickly see which vendors products are selling the best is a huge asset to me. The easy connection with Quickbooks saves me a LOT of time in my bookkeeping.
Excellent inventory management through purchasing, receiving functions. Great reporting features and simple to use software.
ACE has one of the best customer service teams I've encountered. They are very quick to respond to issues and questions and are very helpful.
Worksheet price editing - amazing for having to change multiple prices in a flash.
Ease of making a sale, reports, inventory, receiving and invoicing is all right there, easy to access.
The price point was great for a POS with so many features.
Since they partnered with Shopify, the website integration with ACE is pretty easy and straightforward.
This software is so easy for our staff to use in the retail industry. It allows our staff to attend to other daily task.
It is a very manual process to begin, but includes features like live inventory and auto syncing sales to ACE.
Square Point of Sale logo
4.7
2.8K

iPad & Android point of sale (POS) system

learn more
Reviews Sentiment
Positive Reviews
Rating Breakdown
    Value for money
    4.5
    Ease of use
    4.7
    Features
    4.5
    Customer support
    4.4
Pros and Cons from Square Point of Sale users   
avatar
avatar
avatar
+15
The greatest benefit that came from this software, for me, is the ability to conduct business, specifically, complete a payment transaction, no matter where you are located.
If I am to complain about something I would complain about the percentage I am giving back to square but that it the cost of doing business.
Square is an awesome piece of software to use. The retail side has great capabilities for sales, inventory, gift cards, rewards, and much much more.
The only thing that has ever been slightly frustrating is the traditional card reader being sensitive when swiping cards. Sometimes I'll have to try 3-4 times to get it to register.
Square is very simple to learn and use as an end user, and it has gain a lot of popularity recently, customers feel more and more comfortable with this system.
I dislike that it fails sometimes and it is not accessible at many different vendors and restaurants.
Easy and inexpensive way to take credit card payments for my small business. This provider is awesome, and helps my small business to easily accept cards.
There were also times where it appeared that the sale went through and then later after checking my sales reports I could see that several transactions were missing and I was never paid.
I love being able to create different locations and taylor the products, pricing and taxes to each location individually. Integration with Craftybase is excellent.
Good pricing and customer support available. Great hardware options - Android and IOS Capability.
My overall experience with Square Point of Sales has been extremely positive. Not only was is easy to use reliable as a business owner, but it was intuitive and simple for customers to use as well.
I like that all you need is a reader and a phone or tablet that is internet connected. The option of using Bluetooth for select readers was very nice.
I enjoyed the ease of use that Square provided in the initial setup and ease of use.
Overall, as both a person who as used Square as a customer and vendor, I find it very easy to use, set up, and maintain. It is also very inexpensive, which is great for small businesses.
Easily integrated for payment, great interface and very easy to use software. Easy to edit and amend items on the menu.
When we were just in the beginning stages of POS systems, Square was the best option. It's easy and small and doesn't require paying for a large software system.
By watching the videos, it looked like Square is the ideal option for a Coffee shop, and when it comes to ease of use, then.
I have never had to use customer service for any issues I have had because I've never had any. It is very simple to use and it is great for taking customer transactions over the phone.
The greatest benefit that came from this software, for me, is the ability to conduct business, specifically, complete a payment transaction, no matter where you are located.
If I am to complain about something I would complain about the percentage I am giving back to square but that it the cost of doing business.
Square is an awesome piece of software to use. The retail side has great capabilities for sales, inventory, gift cards, rewards, and much much more.
The only thing that has ever been slightly frustrating is the traditional card reader being sensitive when swiping cards. Sometimes I'll have to try 3-4 times to get it to register.
Square is very simple to learn and use as an end user, and it has gain a lot of popularity recently, customers feel more and more comfortable with this system.
I dislike that it fails sometimes and it is not accessible at many different vendors and restaurants.
Easy and inexpensive way to take credit card payments for my small business. This provider is awesome, and helps my small business to easily accept cards.
There were also times where it appeared that the sale went through and then later after checking my sales reports I could see that several transactions were missing and I was never paid.
I love being able to create different locations and taylor the products, pricing and taxes to each location individually. Integration with Craftybase is excellent.
Good pricing and customer support available. Great hardware options - Android and IOS Capability.
My overall experience with Square Point of Sales has been extremely positive. Not only was is easy to use reliable as a business owner, but it was intuitive and simple for customers to use as well.
I like that all you need is a reader and a phone or tablet that is internet connected. The option of using Bluetooth for select readers was very nice.
I enjoyed the ease of use that Square provided in the initial setup and ease of use.
Overall, as both a person who as used Square as a customer and vendor, I find it very easy to use, set up, and maintain. It is also very inexpensive, which is great for small businesses.
Easily integrated for payment, great interface and very easy to use software. Easy to edit and amend items on the menu.
When we were just in the beginning stages of POS systems, Square was the best option. It's easy and small and doesn't require paying for a large software system.
By watching the videos, it looked like Square is the ideal option for a Coffee shop, and when it comes to ease of use, then.
I have never had to use customer service for any issues I have had because I've never had any. It is very simple to use and it is great for taking customer transactions over the phone.
The greatest benefit that came from this software, for me, is the ability to conduct business, specifically, complete a payment transaction, no matter where you are located.
If I am to complain about something I would complain about the percentage I am giving back to square but that it the cost of doing business.
Square is an awesome piece of software to use. The retail side has great capabilities for sales, inventory, gift cards, rewards, and much much more.
The only thing that has ever been slightly frustrating is the traditional card reader being sensitive when swiping cards. Sometimes I'll have to try 3-4 times to get it to register.
Square is very simple to learn and use as an end user, and it has gain a lot of popularity recently, customers feel more and more comfortable with this system.
I dislike that it fails sometimes and it is not accessible at many different vendors and restaurants.
Easy and inexpensive way to take credit card payments for my small business. This provider is awesome, and helps my small business to easily accept cards.
There were also times where it appeared that the sale went through and then later after checking my sales reports I could see that several transactions were missing and I was never paid.
I love being able to create different locations and taylor the products, pricing and taxes to each location individually. Integration with Craftybase is excellent.
Good pricing and customer support available. Great hardware options - Android and IOS Capability.
My overall experience with Square Point of Sales has been extremely positive. Not only was is easy to use reliable as a business owner, but it was intuitive and simple for customers to use as well.
I like that all you need is a reader and a phone or tablet that is internet connected. The option of using Bluetooth for select readers was very nice.
I enjoyed the ease of use that Square provided in the initial setup and ease of use.
Overall, as both a person who as used Square as a customer and vendor, I find it very easy to use, set up, and maintain. It is also very inexpensive, which is great for small businesses.
Easily integrated for payment, great interface and very easy to use software. Easy to edit and amend items on the menu.
When we were just in the beginning stages of POS systems, Square was the best option. It's easy and small and doesn't require paying for a large software system.
By watching the videos, it looked like Square is the ideal option for a Coffee shop, and when it comes to ease of use, then.
I have never had to use customer service for any issues I have had because I've never had any. It is very simple to use and it is great for taking customer transactions over the phone.
EngageBay CRM logo
4.7
640

Integrated sales & marketing software for growing teams

learn more
Reviews Sentiment
Positive Reviews
Rating Breakdown
    Value for money
    4.7
    Ease of use
    4.5
    Features
    4.6
    Customer support
    4.8
Pros and Cons from EngageBay CRM users   
avatar
avatar
avatar
+15
Easy to use email marketing platform. The best part is you have all the powerful tools like landing pages, autoresponders, email broadcast, sequences even in the free.
Some missing features such as missing Google Meet, and location in calendar event.
Got the hang of EngageBay in a matter of hours due to its ease of use and excellent customer support. Any question is answered in a matter of seconds.
Webinar features, landing pages does not support reusable headers and footers, no option to build own templates. Missing Social Software Analytics.
I love page builder of Engagebay. It loads super fast and in stable performance based on AWS + CDN Cloudfront.
Landing page templates are very limited at the moment.
We searched for ages for software that could combine a sophisticated CRM/contact management system alongside email and newsletters - this is the best on the market.
Since I started using it recently so not very sure about dislikes. So far, I am enjoying it.
We love the ease of use and managing of the Contacts. We were able to integrate our website forms and Zapier to perform the automation needed for our Sales staff.
EngageBay is a great tool for marketing automation for small companies (finally!) and for a reasonable price. You can customize all views and see the data you want to.
Their product is easy to use and their chat support is great.
The all-in-one feature is the best for me. Having all client information and tracking results from marketing in the same place really is beneficial.
The software is great and very much extendable with API and other customization.
Nice for someone starting up. The free plan even comes with helpdesk and live chat.
I did EXTENSIVE research before picking Engagebay and they havent disappointed me. This is a tool for what I need but also that can grow with me.
The support was incredible, help us a lot to setup the different automatisation.
You can also create a custom domain for landing pages built in EngageBay - it's very important to build credibility, cause people don't want to click on unknown links.
It is easyish to use, still lacks loads of features and the way of working is sometimes frustrating compared to something like Hubspot, but that is where the huge price difference comes in.
Easy to use email marketing platform. The best part is you have all the powerful tools like landing pages, autoresponders, email broadcast, sequences even in the free.
Some missing features such as missing Google Meet, and location in calendar event.
Got the hang of EngageBay in a matter of hours due to its ease of use and excellent customer support. Any question is answered in a matter of seconds.
Webinar features, landing pages does not support reusable headers and footers, no option to build own templates. Missing Social Software Analytics.
I love page builder of Engagebay. It loads super fast and in stable performance based on AWS + CDN Cloudfront.
Landing page templates are very limited at the moment.
We searched for ages for software that could combine a sophisticated CRM/contact management system alongside email and newsletters - this is the best on the market.
Since I started using it recently so not very sure about dislikes. So far, I am enjoying it.
We love the ease of use and managing of the Contacts. We were able to integrate our website forms and Zapier to perform the automation needed for our Sales staff.
EngageBay is a great tool for marketing automation for small companies (finally!) and for a reasonable price. You can customize all views and see the data you want to.
Their product is easy to use and their chat support is great.
The all-in-one feature is the best for me. Having all client information and tracking results from marketing in the same place really is beneficial.
The software is great and very much extendable with API and other customization.
Nice for someone starting up. The free plan even comes with helpdesk and live chat.
I did EXTENSIVE research before picking Engagebay and they havent disappointed me. This is a tool for what I need but also that can grow with me.
The support was incredible, help us a lot to setup the different automatisation.
You can also create a custom domain for landing pages built in EngageBay - it's very important to build credibility, cause people don't want to click on unknown links.
It is easyish to use, still lacks loads of features and the way of working is sometimes frustrating compared to something like Hubspot, but that is where the huge price difference comes in.
Easy to use email marketing platform. The best part is you have all the powerful tools like landing pages, autoresponders, email broadcast, sequences even in the free.
Some missing features such as missing Google Meet, and location in calendar event.
Got the hang of EngageBay in a matter of hours due to its ease of use and excellent customer support. Any question is answered in a matter of seconds.
Webinar features, landing pages does not support reusable headers and footers, no option to build own templates. Missing Social Software Analytics.
I love page builder of Engagebay. It loads super fast and in stable performance based on AWS + CDN Cloudfront.
Landing page templates are very limited at the moment.
We searched for ages for software that could combine a sophisticated CRM/contact management system alongside email and newsletters - this is the best on the market.
Since I started using it recently so not very sure about dislikes. So far, I am enjoying it.
We love the ease of use and managing of the Contacts. We were able to integrate our website forms and Zapier to perform the automation needed for our Sales staff.
EngageBay is a great tool for marketing automation for small companies (finally!) and for a reasonable price. You can customize all views and see the data you want to.
Their product is easy to use and their chat support is great.
The all-in-one feature is the best for me. Having all client information and tracking results from marketing in the same place really is beneficial.
The software is great and very much extendable with API and other customization.
Nice for someone starting up. The free plan even comes with helpdesk and live chat.
I did EXTENSIVE research before picking Engagebay and they havent disappointed me. This is a tool for what I need but also that can grow with me.
The support was incredible, help us a lot to setup the different automatisation.
You can also create a custom domain for landing pages built in EngageBay - it's very important to build credibility, cause people don't want to click on unknown links.
It is easyish to use, still lacks loads of features and the way of working is sometimes frustrating compared to something like Hubspot, but that is where the huge price difference comes in.
NetSuite logo

NetSuite

4.1
1.4K

The World’s Leading, Most Deployed Cloud ERP Solution

learn more
Reviews Sentiment
Positive Reviews
Rating Breakdown
    Value for money
    3.8
    Ease of use
    3.8
    Features
    4.1
    Customer support
    3.7
Pros and Cons from NetSuite users   
avatar
+15
The best part of the software is that you You can download data for any period that you desire. It provides with a very user-friendly dashboard and the ease of accounting is also there.
My advice for those scoping out Netsuite is seriously analyze your business requirements and then advocate the hell for them in the scoping or implementation phases.
It's ability to allow the user to customise the report by adding data field(s) which is great as we do not always need to go behind IT Professional asking for help.
Please do your research before you find yourself stuck in a contract with a bunch of misleading employees that won't even respond to your email or try to address your concerns.
The ability to customize just about anything your organization wants is rewarding. And if you are willing to spend, you can have your system fit your business processes like a glove.
I hate the reporting functionality, avoid it if I can. Might be that I don't really understand its uses.
We were fortunate enough to use a trained consultant to do the implementation and now we have a fantastic solution even through getting there was not smooth sailing.
Lack of direct integration to the PSA tool. We struggled with bringing all of the contract details into the PSA and associated project.
In all cases, the ability to customize to unique business needs, far beyond something like Quickbooks or Microsoft Dynamics, is fantastic.
And when you realise that a lot of what you are paying for is really very poor and that you have to buy additional software/SAAS to make up for it's shortcomings, it is even more expensive.
It makes certain things accounting wise very automated and easy. Integration features are amazing.
It still has the same old clunky "out of date" UI, very limited change is made in their annual updates - it remains very dated and Netsuite never address the key lack of functionality.
Software is very easy to use so suitable for all staff not just office based staff. Software is so powerful that you can use it for invoicing, customer support, CRM and Shopping carts.
The customer support is horrible. You can call your Account Executive and it takes days, weeks or months to get results.
I use it on a daily basis and its very useful for quick reports and billing. I find it very helpful when I have to raise a large number invoices at one go through the upload.
I am sometimes disappointed with the "out of the box" product, meaning there are some things that I would think are standard, but they end up costing more.
Really good for accounting and easy to use the basic features.
Perfect for Subscription and SaaS Model Businesses.
The best part of the software is that you You can download data for any period that you desire. It provides with a very user-friendly dashboard and the ease of accounting is also there.
My advice for those scoping out Netsuite is seriously analyze your business requirements and then advocate the hell for them in the scoping or implementation phases.
It's ability to allow the user to customise the report by adding data field(s) which is great as we do not always need to go behind IT Professional asking for help.
Please do your research before you find yourself stuck in a contract with a bunch of misleading employees that won't even respond to your email or try to address your concerns.
The ability to customize just about anything your organization wants is rewarding. And if you are willing to spend, you can have your system fit your business processes like a glove.
I hate the reporting functionality, avoid it if I can. Might be that I don't really understand its uses.
We were fortunate enough to use a trained consultant to do the implementation and now we have a fantastic solution even through getting there was not smooth sailing.
Lack of direct integration to the PSA tool. We struggled with bringing all of the contract details into the PSA and associated project.
In all cases, the ability to customize to unique business needs, far beyond something like Quickbooks or Microsoft Dynamics, is fantastic.
And when you realise that a lot of what you are paying for is really very poor and that you have to buy additional software/SAAS to make up for it's shortcomings, it is even more expensive.
It makes certain things accounting wise very automated and easy. Integration features are amazing.
It still has the same old clunky "out of date" UI, very limited change is made in their annual updates - it remains very dated and Netsuite never address the key lack of functionality.
Software is very easy to use so suitable for all staff not just office based staff. Software is so powerful that you can use it for invoicing, customer support, CRM and Shopping carts.
The customer support is horrible. You can call your Account Executive and it takes days, weeks or months to get results.
I use it on a daily basis and its very useful for quick reports and billing. I find it very helpful when I have to raise a large number invoices at one go through the upload.
I am sometimes disappointed with the "out of the box" product, meaning there are some things that I would think are standard, but they end up costing more.
Really good for accounting and easy to use the basic features.
Perfect for Subscription and SaaS Model Businesses.
The best part of the software is that you You can download data for any period that you desire. It provides with a very user-friendly dashboard and the ease of accounting is also there.
My advice for those scoping out Netsuite is seriously analyze your business requirements and then advocate the hell for them in the scoping or implementation phases.
It's ability to allow the user to customise the report by adding data field(s) which is great as we do not always need to go behind IT Professional asking for help.
Please do your research before you find yourself stuck in a contract with a bunch of misleading employees that won't even respond to your email or try to address your concerns.
The ability to customize just about anything your organization wants is rewarding. And if you are willing to spend, you can have your system fit your business processes like a glove.
I hate the reporting functionality, avoid it if I can. Might be that I don't really understand its uses.
We were fortunate enough to use a trained consultant to do the implementation and now we have a fantastic solution even through getting there was not smooth sailing.
Lack of direct integration to the PSA tool. We struggled with bringing all of the contract details into the PSA and associated project.
In all cases, the ability to customize to unique business needs, far beyond something like Quickbooks or Microsoft Dynamics, is fantastic.
And when you realise that a lot of what you are paying for is really very poor and that you have to buy additional software/SAAS to make up for it's shortcomings, it is even more expensive.
It makes certain things accounting wise very automated and easy. Integration features are amazing.
It still has the same old clunky "out of date" UI, very limited change is made in their annual updates - it remains very dated and Netsuite never address the key lack of functionality.
Software is very easy to use so suitable for all staff not just office based staff. Software is so powerful that you can use it for invoicing, customer support, CRM and Shopping carts.
The customer support is horrible. You can call your Account Executive and it takes days, weeks or months to get results.
I use it on a daily basis and its very useful for quick reports and billing. I find it very helpful when I have to raise a large number invoices at one go through the upload.
I am sometimes disappointed with the "out of the box" product, meaning there are some things that I would think are standard, but they end up costing more.
Really good for accounting and easy to use the basic features.
Perfect for Subscription and SaaS Model Businesses.
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4.1
970

Spa and Salon Business Management Software

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Reviews Sentiment
Positive Reviews
Rating Breakdown
    Value for money
    3.9
    Ease of use
    4.2
    Features
    3.9
    Customer support
    4.1
Pros and Cons from Booker users   
+15
I really like how Booker allows clients to schedule on line and purchase gift certificates. Most clients love the ability to schedule on line.
It takes forever to track and check people out. The reports are confusing and make no sense and their payroll is not customizable so I still have to outsource and pay more.
It's also super easy checking out clients, but best of all is that I'm able to manage our calendar for both therapists and clients, and reschedule with ease.
SO finally I'm writing this review and turning them into the fraud division.
Booker is easy to set up and very intuitive. The price is good and they have great customer service.
When we’re busy with services and clients, it’s a really bad situation that we can’t do anything.
It's super easy to customize, visually appealing, and overall a very user friendly booking system.
There were glitches that led to errors in bookings, etcs. Customer service and features were limited.
My experience was great with them. The customer service was great- easy to contact & fix any issues I dealt with prompt.
Overall i am slightly disappointed as the sheer cost of using it and the UX experience it provides leave a value mis-match.
Customer service is AMAZING!!!!! They are very quick to answer and fix any questions. Gift cards and client look ups are very easy to access even with out having a lot of information.
Software is great, we have been using it for the last 6 years. I love that you can see that a customer is new.
I loved using booker when I worked in a salon it was very organized and great because you can customize everything and even let clients book appointments online.
Has good features for booking, retail. Inventory and gift certificate sales and accounting.
It’s cheaper than most competitors for the great performance it has, booker is more user friendly and has multiple different pathways to solve the same problem to offer multiple routes of action.
Customer service is fantastic, and tool is very intuitive overall.
It's very new user friendly and easy to learn. Makes booking appointments easy and efficient for staff members to use.
Overall allows for fast & efficient booking of multiple spa treatments from different therapists. Does not allow double or over booking.
I really like how Booker allows clients to schedule on line and purchase gift certificates. Most clients love the ability to schedule on line.
It takes forever to track and check people out. The reports are confusing and make no sense and their payroll is not customizable so I still have to outsource and pay more.
It's also super easy checking out clients, but best of all is that I'm able to manage our calendar for both therapists and clients, and reschedule with ease.
SO finally I'm writing this review and turning them into the fraud division.
Booker is easy to set up and very intuitive. The price is good and they have great customer service.
When we’re busy with services and clients, it’s a really bad situation that we can’t do anything.
It's super easy to customize, visually appealing, and overall a very user friendly booking system.
There were glitches that led to errors in bookings, etcs. Customer service and features were limited.
My experience was great with them. The customer service was great- easy to contact & fix any issues I dealt with prompt.
Overall i am slightly disappointed as the sheer cost of using it and the UX experience it provides leave a value mis-match.
Customer service is AMAZING!!!!! They are very quick to answer and fix any questions. Gift cards and client look ups are very easy to access even with out having a lot of information.
Software is great, we have been using it for the last 6 years. I love that you can see that a customer is new.
I loved using booker when I worked in a salon it was very organized and great because you can customize everything and even let clients book appointments online.
Has good features for booking, retail. Inventory and gift certificate sales and accounting.
It’s cheaper than most competitors for the great performance it has, booker is more user friendly and has multiple different pathways to solve the same problem to offer multiple routes of action.
Customer service is fantastic, and tool is very intuitive overall.
It's very new user friendly and easy to learn. Makes booking appointments easy and efficient for staff members to use.
Overall allows for fast & efficient booking of multiple spa treatments from different therapists. Does not allow double or over booking.
I really like how Booker allows clients to schedule on line and purchase gift certificates. Most clients love the ability to schedule on line.
It takes forever to track and check people out. The reports are confusing and make no sense and their payroll is not customizable so I still have to outsource and pay more.
It's also super easy checking out clients, but best of all is that I'm able to manage our calendar for both therapists and clients, and reschedule with ease.
SO finally I'm writing this review and turning them into the fraud division.
Booker is easy to set up and very intuitive. The price is good and they have great customer service.
When we’re busy with services and clients, it’s a really bad situation that we can’t do anything.
It's super easy to customize, visually appealing, and overall a very user friendly booking system.
There were glitches that led to errors in bookings, etcs. Customer service and features were limited.
My experience was great with them. The customer service was great- easy to contact & fix any issues I dealt with prompt.
Overall i am slightly disappointed as the sheer cost of using it and the UX experience it provides leave a value mis-match.