AIhelp Pricing, Features, Reviews & Comparison of Alternatives

AIhelp

BEST In-App Messaging & Operations for AI Customer Support

4.4/5 (5 reviews)

AIhelp overview

What is AIhelp?

AIhelp is a customizable in-app customer support & SDK messaging tool with AI chatbot, designed to help businesses meet customer requirements and satisfaction. The customer support platform is designed to help businesses enhance customer satisfaction by providing tools for in-app messaging and operations via an AI chat bot, auto-check forms, push notifications, alerts, spotlight, app indexing, and more. It’s built for business that want to develop customer relationships that are more loyal, personal, and productive. AIhelp enable's users to provide personalized support using machine learning for powerful cloud-based analytics which aim to make it easier to drive higher rankings and retention.
aihelp.net

Pricing

Starting from
$35/month
Pricing options
Subscription
Free trial
Value for money
View Pricing Plans

Devices

Business size

S
M
L

Markets

United States, Canada, United Kingdom, Australia, China, India, Brazil

Supported languages

English, Arabic, Chinese (Simplified), Dutch, French and 6 other languages, German, Italian, Japanese, Korean, Russian, Spanish
AIhelp screenshot: Business intelligenceAIhelp Customer Support | Why you need In-App Messaging to grow with your busunessAIhelp screenshot: Reporting and analyticsAIhelp screenshot: Automatic formsAIhelp screenshot: Reviews management

AIhelp user reviews

Excellent
4

Very good
0
Average
0
Poor
1

Terrible
0
Value for money
Features
Ease of use
Customer support
  4.0
  4.4
  4.4
  5.0
Freddy Zhao

The multilingual support, including FAQ, Chat bot, Automated Form function help us and gamers a lot.

Used daily for 1-2 years
Reviewed 2017-12-01
Review Source: Capterra

improve efficiency and customer experience know more and intime feedback from the market save manpower cost

Pros
Chat bot: it can help us solve most of the consulting questions Automated Form: we can improve the account or payment issues sharply, collect info in one time, and compare with backend automately (before we use other software, which makes us crazy for too many round communications ) Alert: Alert function let us know loading or payment problems in minutes not by hours or day. So good to recommend.

Cons
For our gamers, it is good to support more than 30 languages, but the backend operation now only support English, Chinese, Aribic, i hope you could add more language backend support, so that all of our team such as russian and french also will be happy to use their mother language for operation.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Chao Wang

I have been using AIhelp for more than a year to engage, mange and create activities in the game.

Used daily for 1-2 years
Reviewed 2017-11-29
Review Source: Capterra

Higher engagement, loyal users and gamers satisfaction

Pros
Smart robot that easy to learn from users and support team. And costumizable and intelligence Form that help us to check users issues with no human support

Cons
It's all sound good with AIhelp platform I never get any complaining about their services. All the functions and backend platform is customizable and the AIhelp team really supportive.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Anonymous

Not the best one around

Used daily for less than 6 months
Reviewed 2018-12-14
Review Source: Capterra

Frustrating. From deployment to daily usage, it's a complete pain to try and find out that most options work just in part or not at all, and this comes from someone used to a fairly similar software (HelpShift) but that is ages ahead of it. If you're looking for a helpdesk/help center platform, this is not it. You'll find plenty of other tools that give a much richer and comfortable experience for a few bucks more.

Pros
The possibility to have it's code embedded in a mobile app to provide hardware specks when creating a ticket from the device itself is really useful.

Cons
clunky, incredibly awkward to use, no user experience whatsoever,with poorly translated english version are just a few of the problems.

Response from ShareFun Network


Dear user,

Thank you for your feedback.
We are sorry that you did not get a pleasant experience. During the past time, we updated several versions of AIHelp, including translations of English/Japanese/Chinese/Arabic versions.

What's more, new functions such as AI with Machine Learning, Storyline, Form Automation, Mobile APP, CRM ect. had been developed and were appreciated by many top clients such as Tencent and Funplus.

Please have a free trial on website www.aihelp.net, and you could also mail to support@aihelp.net or skype to: damonaihelp@gmail.com for more information.

All the best to you.

AIHelp support team

Rating breakdown

Value for money
Ease of use
Features

Likelihood to recommend: 2/10

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Michelle Zheng

I have been working with many other customer support platform, i never finish response and mange use

Used daily for 6-12 months
Reviewed 2017-12-05
Review Source: Capterra

Pros
Personalized support, Chat bot, Smart form, In-App operations and users review helped us to rank better and get users satisfaction

Cons
Indeed, i can not find anything bad in this platform, every single feature really professional I really enjoy it

Rating breakdown

Value for money
Ease of use
Features
Customer support

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wu jingfan

AIhelp review

Used daily for 6-12 months
Reviewed 2017-12-01
Review Source: Capterra

Pros
Software powerful, user-friendly, easy to understand, easy to use. Very good operation, excellent problem solving

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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AIhelp pricing

Starting from
$35/month
Pricing options
Subscription
Free trial
View Pricing Plans

Basic: $39/member/month or $35/member/month for annual term

AI premium: $135/member/month or $129/member/month for annual term

AIhelp features

API
Automatic Notifications
CRM Integration
Chat
Customizable Branding
Email Integration
Instant Messaging
Knowledge Base Management
Monitoring
Multi-Channel Communication
Reporting & Statistics
Self Service Portal
Social Media Integration
Support Ticket Management
Surveys & Feedback
Third Party Integration
Workflow Management

Activity Dashboard (130 other apps)
Alerts / Escalation (84 other apps)
Multi-Language (77 other apps)

Videos and tutorials

Additional information for AIhelp

Key features of AIhelp

  • Customer Engagement Center
  • Contract / SLA Management
  • Inbox / Queue Management
  • Known Issue Management
  • Automated Routing
  • IT Service Desk
  • Multiple Brands / Products
  • Community Forums
  • Automatic Notifications
  • Business Analysis
  • CRM Integration
  • Custom Forms
  • Customer Analysis
  • Customizable Branding
  • Customizable Templates
  • Email Integration
  • Forms Management
  • Message Board
  • Multi-Channel Communication
  • Request Routing
  • Social Media Integration
  • Third Party Integration
  • Workflow Management
  • Prioritizing
  • Trouble Ticketing
  • Visual Analytics
  • API
  • Chat
  • Email Templates
  • Business Intelligence
  • Productivity Reporting
  • Reporting & Statistics
  • Queue Manager
  • Support Ticket Tracking
  • Tagging
  • Customer Experience Management
  • Email Alerts
  • Customer Service Analytics
View All Features

Benefits

In-app messaging for case resolution and support
AI chat bots to solve simple tickets using artificial intelligence
Smart auto-check form collects information instantly for quicker resolution
Push notifications to reach and engage customers
Optimized agent workflows to segment and prioritize customers