AIhelp is a customizable in-app customer support & SDK messaging tool with AI chatbot, designed to help businesses meet customer requirements and satisfaction. The customer support platform is designed to help businesses enhance customer satisfaction by providing tools for in-app messaging and operations via an AI chat bot, auto-check forms, push notifications, alerts, spotlight, app indexing, and more. It’s built for business that want to develop customer relationships that are more loyal, personal, and productive. AIhelp enable's users to provide personalized support using machine learning for powerful cloud-based analytics which aim to make it easier to drive higher rankings and retention.
The multilingual support, including FAQ, Chat bot, Automated Form function help us and gamers a lot.
Used daily for 1-2 years
Reviewed 2017-12-01
Review Source: Capterra
improve efficiency and customer experience
know more and intime feedback from the market
save manpower costChat bot: it can help us solve most of the consulting questions
Automated Form: we can improve the account or payment issues sharply, collect info in one time, and compare with backend automately (before we use other software, which makes us crazy for too many round communications )
Alert: Alert function let us know loading or payment problems in minutes not by hours or day.
So good to recommend.
improve efficiency and customer experience
know more and intime feedback from the market
save manpower costChat bot: it can help us solve most of the consulting questions
Automated Form: we can improve the account or payment issues sharply, collect info in one time, and compare with backend automately (before we use other software, which makes us crazy for too many round communications )
Alert: Alert function let us know loading or payment problems in minutes not by hours or day.
So good to recommend.
Pros Chat bot: it can help us solve most of the consulting questions
Automated Form: we can improve the account or payment issues sharply, collect info in one time, and compare with backend automately (before we use other software, which makes us crazy for too many round communications )
Alert: Alert function let us know loading or payment problems in minutes not by hours or day.
So good to recommend.
Cons For our gamers, it is good to support more than 30 languages, but the backend operation now only support English, Chinese, Aribic, i hope you could add more language backend support, so that all of our team such as russian and french also will be happy to use their mother language for operation.
I have been using AIhelp for more than a year to engage, mange and create activities in the game.
Used daily for 1-2 years
Reviewed 2017-11-29
Review Source: Capterra
Higher engagement, loyal users and gamers satisfactionSmart robot that easy to learn from users and support team. And costumizable and intelligence Form that help us to check users issues with no human support
Higher engagement, loyal users and gamers satisfactionSmart robot that easy to learn from users and support team. And costumizable and intelligence Form that help us to check users issues with no human support
Pros Smart robot that easy to learn from users and support team. And costumizable and intelligence Form that help us to check users issues with no human support
Cons It's all sound good with AIhelp platform I never get any complaining about their services. All the functions and backend platform is customizable and the AIhelp team really supportive.
Frustrating. From deployment to daily usage, it's a complete pain to try and find out that most options work just in part or not at all, and this comes from someone used to a fairly similar software (HelpShift) but that is ages ahead of it. If you're looking for a helpdesk/help center platform, this is not it. You'll find plenty of other tools that give a much richer and comfortable experience for a few bucks more.The possibility to have it's code embedded in a mobile app to provide hardware specks when creating a ticket from the device itself is really useful.
Frustrating. From deployment to daily usage, it's a complete pain to try and find out that most options work just in part or not at all, and this comes from someone used to a fairly similar software (HelpShift) but that is ages ahead of it. If you're looking for a helpdesk/help center platform, this is not it. You'll find plenty of other tools that give a much richer and comfortable experience for a few bucks more.The possibility to have it's code embedded in a mobile app to provide hardware specks when creating a ticket from the device itself is really useful.
Pros The possibility to have it's code embedded in a mobile app to provide hardware specks when creating a ticket from the device itself is really useful.
Cons clunky, incredibly awkward to use, no user experience whatsoever,with poorly translated english version are just a few of the problems.
In-app messaging for case resolution and support
AI chat bots to solve simple tickets using artificial intelligence
Smart auto-check form collects information instantly for quicker resolution
Push notifications to reach and engage customers
Optimized agent workflows to segment and prioritize customers
FAQs for AIhelp
Below are some frequently asked questions for AIhelp.
Q. What type of pricing plans does AIhelp offer?
AIhelp has the following pricing plans:
Starting from: $35.00/month Pricing model: Subscription Free Trial: Available (No Credit Card required)
Q. Who are the typical users of AIhelp?
AIhelp has the following typical customers:
Large Enterprises, Mid Size Business, Small Business
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