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Awesome Support Logo

Best WordPress helpdesk plugin

Table of Contents

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Is this product right for your business?

Find out with a

Awesome Support - 2025 Pricing, Features, Reviews & Alternatives

What is Awesome Support?

If you are a business looking to provide customer support through your website, and looking for a customer service ticketing system that will meet all your business needs, Awesome Support is for you. Awesome Support is the best ticketing system for WordPress with 100s of advanced features. Most of the features cater to user needs, making it the best support plugin and unique among other WordPress plugins. With 50+ plugins and 100+ features, Awesome Support has proven to be the best ticket system plugin for WordPress. It also allows you to receive support requests from your contacts, and when integrated with Jetpack CRM, you can view your contact's support history on the CRM pages.

Benefits of using Awesome Support

Email Integration
Agent Front End
Smart assignments and replies

Starting from

149

Per year

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Awesome Support's key features

Most critical features, based on insights from Awesome Support users:

Alerts/Escalation
Email Management
IT Asset Management

All Awesome Support features

Features rating:

Access Controls/Permissions
Activity Dashboard
API
Automated Routing
Customer Database
Customizable Fields
Data Import/Export
Document Storage
Email Templates
Knowledge Base Management
Macros/Templated Responses
Multi-Channel Communication
Real-Time Notifications
Reporting/Analytics
Service Level Agreement (SLA) Management
Social Media Integration
Surveys & Feedback
Third-Party Integrations
Workflow Management

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Empty state illustration for "No pricing info"

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Awesome Support pricing

Value for money rating:

Starting from

149

Per year

Per Feature

Pricing details
Subscription
Free trial
Free plan
Pricing range

Awesome Support integrations (1)

Integrations rated by users

We looked through 3 user reviews, to identify which products are mentioned as Awesome Support integrations, and what is the users perception.

WooCommerce logo
WooCommerce

Integration rating: 5.0 (1)

Awesome Support support options

Typical customers

Freelancers
Small businesses
Mid size businesses
Large enterprises

Platforms supported

Web
Android
iPhone/iPad

Support options

Email/Help Desk
FAQs/Forum
Knowledge Base
Chat
24/7 (Live rep)
Phone Support

Training options

Documentation
Videos
In Person
Live Online

Awesome Support reviews

Overall rating

3.7

/5

3

Positive reviews

67

%

Rating breakdown
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend6.67/10
Rating distribution

5

4

3

2

1

2

0

0

0

1

Awesome Support FAQs

Q. What type of pricing plans does Awesome Support offer?

Awesome Support has the following pricing plans:
Starting from: $149.00/year
Pricing model: Free, Subscription

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Q. Who are the typical users of Awesome Support?

Awesome Support has the following typical customers:
Freelancers, Large Enterprises, Mid Size Business, Non Profit, Public Administrations, Small Business


Q. What languages does Awesome Support support?

Awesome Support supports the following languages:
Arabic, Basque, Bulgarian, Catalan, Chinese (Simplified), Chinese (Traditional), Croatian, Czech, Danish, Dutch, English, Estonian, Finnish, French, Galician, German, Greek, Hebrew, Hindi, Hungarian, Icelandic, Indonesian, Irish, Italian, Japanese, Kazakh, Korean, Latvian, Lithuanian, Malay, Norwegian (Bokmal), Polish, Portuguese, Portuguese, Portuguese, Romanian, Russian, Serbian (Cyrillic), Serbian (Latin), Slovak, Slovenian, Spanish, Swedish, Thai, Turkish, Ukrainian, Vietnamese


Q. Does Awesome Support offer an API?

Yes, Awesome Support has an API available for use.


Q. What level of support does Awesome Support offer?

Awesome Support offers the following support options:
Email/Help Desk, FAQs/Forum, Knowledge Base, Chat, 24/7 (Live rep), Phone Support

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