Comm100 Live Chat vs Tidio Comparison

Nice looking live chat window templates. Integration of live chat with e-mail CRM.

A very limited free version, if you have any traffic and want to use chatbots - you need the paid version.

Hi Artur! Thank you very much for your kind review :) We really appreciate your feedback and we will definitely keep it in mind it for future improvements.

There is so many Live chat systems out there, for me this is the best. Its so easy to setup and integrate into a website that was built in any platform. Really awesome stuff.

Well because i am using the free version, i can only have one operator. A second operator is paid but overall this is a good choice.

We're really happy to see your review. Thank you!

Chatbot integration in mobile with live chat

the first sep in setting welcome message to client

Hello there Gonzalo, Thank you for the fantastic review! If you find any difficulties in using Tidio - don't hesitate to reach out to our support team at support@tidio.net. Our agents will gladly help you out :-) Have a great day and stay safe!

We have several websites that a single team of customer service agents run. Tidio makes that possible! We seldom miss any inquiries because of their awesome notification settings which are super simple to set up. With our business, it's also super important to be able to share files back and forth. Believe it or not, many chat softwares don't allow you to do that, but Tidio does. We have tried many softwares in the past but I have a hard time believing we will ever go with any of them again after finding Tidio.

Since we use the live chat on multiple websites, it would be nice to be able to put our unique branding on the live chat for each site that we use this service for.

Tidio est le meilleur logiciel de Live chat très sympa et doté de meilleurs CRM.

Je ne reproche rien à Tidio . C'est un très bon logiciel de Live chat.

It's possible to streamline and automate customer support services bey ensuring customers receives quick responses to their questions.It's simple to engage and interact with our customers through live chat.It's simple to generate qualified leads with this tool.I like how this increase customer satisfaction.

Tidio works perfectly and smoothly and there isn't anything that I dislike.Tidio increases sales process.

Easy to use - Tidio is straightforward and user-friendlyMultiple communication channels - Live Chat, Chat Bots, Email etc.Amazing Integration - integrates with popular website builders like WordPress and Shopify, making it easy to add to your site

Limited reporting: Tidio's reporting is not as comprehensive as other chatbot and live chat software

Tidio was perfect for implementing a live chat for a huge conference we were attending, and that feature alone was what made collecting our leads and creating good relationships with potential customers instrumental in our growth at the time.

If you don't have at least a little bit of web development experience, creating certain things, like auto-responses, can be difficult. We also chose not to pay for any additional features outside of more "seats" for our sales reps, and that restricted us a bit.

Hi Jaden! Thank you very much for taking the time to share your thoughts :) We really appreciate your feedback and we will keep it in mind for future updates.

Tidio gets the job done. The free version is all I needed and if that changes, the paid version will add the extra benefits.

No complaints; free version does everything I need.

Thank you so much for a stunning rating, Jim. We are delighted that Tidio does everything you need :)

AI and chatbots are so easier to use to offer auto-responses to customers using intent data and the quick phrases make responding to questions more easier

Sometimes the notification would failt to pop up making me miss chats in real time

The Live chat, and the chatbots are very helpful at keeping our support streamline.

The fact the most of the features I would actually use are blocked behind a pay wall.

Considering that Tidio offers a free plan, its features are unbeatable. It has a very modern and usable interface (both the backend and the chat widget) and it includes chatbots that are very easy to set up.

I have been using Tidio just short of a year and they have made some changes to their pricing structure, limiting the free plan quite a bit.

Hi there, On behalf of the whole Tidio team, we thank you for the review :) We do our best to ensure the lowest possible price while still providing the highest quality of the product.

The nice user interface, the pleasing user experience, the beautiful and fairly easy to understand chat builder, the android and windows apps, light weight wordpress addon which doesn't affect site speed much

I wish I could have both the live chat and lead capture options together t a lower price

Hi there Shahab, thank you for the review! :-) We try to make our widget as light and as available as possible :-)

Easy to use with very good UX/UIProfessional and helpful Supportthe sync and connection between the social media accounts is really good

more plans for starters or the small businesses to mix the live chat and chatbots in the same plan

VERY easy to set up. Start taking chats right away. Fully customizable. You can even set up a separate page on your website for your live chat to live.

Users have to enter email address to initiate chat.

Hi there, Thank you for your review, please keep in mind that you can turn off the pre-chat survey (the one asking for email) with a one click. I'll be happy to help you set it up on your account.

I love that the chats can come directly to my phone and I can answer them as easily as if I were texting. Seeing the reply of the person chatting before they send it is also helpful in preparing an answer. It has been very easy to use on my phone. If another counselor answers the chat before me, it keeps me from doubling up on the answer by saying "it is not assigned" to me.

It has frozen in the middle of usage before, which obviously makes a live chat interesting. It does have features that would be helpful such as choosing which hours the live-chat is available, etc., but those are not as intuitive and I have not been able to fully get those setup.

It's a really good product, easy to use with a very interesting path to becoming a unicorn. And thanks to machine learning you can talk to chatbot every time of the day and night.

The pricing is different for live chat and bot so any user should read the terms of use carefully no to be disappointed.

Hi there, Thank you so much for the review! We appreciate the kind words and feedback you have provided!

I didn't have any experience using live chats in my web sites. When I decided to use one, I made a small research and Tidio whas the 2nd. one I tried and I have to say that I don't need to search for an other option. I will upgrade once my free trial ends.

Can't find any cons yet... I would like to know if there are any so I could make around them before I get there. I am staying with Tidio.

Hi there, Thank you so much for the review! We are very happy that you found Tidio so intuitive and easy to use. :)

Tidio has unique features like canned responses that help me respond to clients faster than normal, as well the live typing context also helps me realize the client's issue faster for quicker responses. Overall, Tidio has fair pricing compared to other live chat software tool

The mobile application does not sync up well with the desktop application and the mobile application, consumes a lot of phone battery much as you can optimize, it requires running in the background which drains a lot of battery

the live chat is great, very easy to implement, now I will learn how to use more automation with tidio bots.

Easy to install and still a lot to deploy with bots automation

Easy to use, has a clean interface and has a surprising amount of features. Especially appreciate how in-depth their bot and automation can get without requiring heavy technical knowledge.

Not much to complain about considering the features you get for the price. I'd have to be nitpicking to really give you any cons. Something like, I can't find a way to delete contact properties, but I also haven't contacted support about it as it wasn't affecting our day to day operations.

Hi there John, thank you for an excellent review. Feel free to contact our world-class support team - I'm confident they will be happy to help you out and answer all of your potential Tidio questions :-) Have a great day!

Price Features (live chat, bots, real time website user presence) Customer support Developing quickly and introducing new features Lightweight Easy to implement

Mobile app for Android needs some improvements to match the web interface functionality.

I love that Tidio chat was very easy to set up and navigate. It is not overwhelming and confusing like other live chat software. We currently have Tidio chat on our college website (WordPress) to provide our students online support and services during this Coronavirus pandemic.

Switching between projects on mobile is a little difficult, but I was told that this is something that will be addressed in the near future.

Hi there Alberto! Thank you very much for an amazing review! :-)

looking forward to convert leads through tidio

too expensive is what i feel, would be happy if I get more no of live chat bot replies more than 100 for a lesser amount

It had live chat and with that you can access text or messages sent by visitors or clients who need help in our business

What I don't really like is the quality of the payment plan and what's involved in the package