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Tidio

Communicator for businesses. live chat, messenger and email

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Tidio Alternatives

How do Tidio alternatives compare?

Intercom and LiveChat stand out as its top competitors based on similarity, popularity and user reviews. When comparing Tidio to its top 100 alternatives, Wix has the highest rating, with Freshdesk as the runner-up, and Tidio ranking 11th place. Wix has the most reviews with a total of 6,668, while Tidio has 220. Users say Wix tops the list for value for money followed by Freshdesk, while Tidio comes in 10th. Users also say Wix and Freshdesk are the easiest to use, while Tidio takes 10th place.

What are the top 5 alternatives to Tidio?


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Features


Pricing model


Devices supported


User rating


Organization types


Integrated with


Industry


Company size


Top 100 Alternatives & Competitors to Tidio

Intercom

4.5
(786)

The #1-rated Business Messenger for customer relationships.

Features

Total

26

78

32

features in common

26

features in common

Intercom's unique features

  • Lead Qualification

  • Lead Database Integration

  • Customer Segmentation

  • List Management

Tidio's unique features

  • Feedback Management

  • Complaint Monitoring

  • Widgets

  • Offline Form

Starting from

$38/month

Value for money

4.0

0.7

4.7

What users say about Intercom's value for money

Integrations are just fabulous and once done, every marketer or even customer care folks will be so happy, if trained properly.

AR

Anonymous Reviewer

Intercom is overall a really good, professional product. They have great quality of support, good training material, and they still keep releasing.

Anna K.

LiveChat

4.6
(1.1K)

Premium Customer Service Software for Live Chat & Help Desk

Features

Total

26

69

32

features in common

26

features in common

LiveChat's unique features

  • Single Sign On

  • Request Escalation

  • Communication Management

  • Customer History

Tidio's unique features

  • Chatbot

  • Virtual Assistant

  • Widgets

  • Alerts/Notifications

Starting from

$16/month

Value for money

4.5

0.2

4.7

What users say about LiveChat's value for money

Great, very easy, love the platform and customization, it is simple to manage and its also looks very professional.

Fausto F.

I love using this software and it's fun to use and see yourself improving your typing skills.

KA

Kheirallah A.

Zendesk

4.4
(2.7K)

Service-first CRM company that builds support & sales tools

Features

Total

31

179

32

features in common

31

features in common

Zendesk's unique features

  • Email Templates

  • Churn Management

  • Issue Management

  • Health Score

Tidio's unique feature

  • Chatbot

Starting from

$19/month

Value for money

4.1

0.6

4.7

What users say about Zendesk's value for money

I loved the ease of deployment and the UX on the admin end. It was very easy to segment and follow what was going on and was even fun to play with different options.

AR

Anonymous Reviewer

Overall I’m extremely satisfied with Zendesk, It has a lot of great features that helps us provide a great customer support service which is important for a successful business.

AR

Anonymous Reviewer

tawk.to

4.6
(244)

Live chat support & messaging solution

Features

Total

15

28

32

features in common

15

features in common

tawk.to's unique features

  • Real Time Analytics

  • Transcripts/Chat History

  • Monitoring

  • Mobile Access

Tidio's unique features

  • Complaint Monitoring

  • Tagging

  • Alerts / Escalation

  • Interaction Tracking

Starting from

$1/month

Value for money

4.7
4.7

What users say about tawk.to's value for money

The product is amazing and is even more so for its price tag - it’s offered free and the features are power packed to help me manage the stream of queries from my customers.

CY

Christine Y.

The best thing about it is that it's free, and for a free chat, its a great experience - you're not going to find a better option.

AR

Anonymous Reviewer

Lucky Orange

4.6
(65)

All-in-one conversion optimization suite for website owners

Features

Total

18

88

32

features in common

18

features in common

Lucky Orange's unique features

  • Pageview Tracking

  • Channel Attribution

  • Analytics/ROI Tracking

  • Statistical Analysis

Tidio's unique features

  • Email Management

  • Chatbot

  • Help Desk Management

  • Alerts / Escalation

Starting from

$10/month

Value for money

4.7
4.7

What users say about Lucky Orange's value for money

Lucky orange is phenomenal at showing live guest engagement. This has additionaly assisted me with developing and contact a greater crowd and monitor my progress.

KK

Kosara K.

I love pretty much everything about Lucky Orange from the heatmaps to the Hubspot integration.

AR

Anonymous Reviewer

Userlike

4.6
(633)

Live chat and customer messaging for businesses of all sizes

Features

Total

24

70

32

features in common

24

features in common

Userlike's unique features

  • Real-time Updates

  • Pre-Configured Bot

  • Customizable Reports

  • Support Ticket Management

Tidio's unique features

  • Interaction Tracking

  • Help Desk Management

  • Complaint Monitoring

  • Widgets

Starting from

100/month

Value for money

4.4

0.3

4.7

What users say about Userlike's value for money

Great design; Great scalability; Easy integration; Great customer support; Many features and functionalities.

JT

Jose T.

Works, does what it should, integrations like Slack or Pipedrive are still far from being awesome.

Christoph H.

Drift

4.5
(157)

Live chat & in-app messaging for sales & marketing

Features

Total

26

137

32

features in common

26

features in common

Drift's unique features

  • @mentions

  • Appointment Management

  • Visitor Tracking

  • Template Management

Tidio's unique features

  • Feedback Management

  • Virtual Assistant

  • Knowledge Base Management

  • Help Desk Management

Value for money

4.1

0.6

4.7

What users say about Drift's value for money

For users, there were just so many options on the admin side of things, and using it, I immediately felt lost and confused.

Darien C.

Just an awful approach to customer service and the worse experience with a vendor after 15 years in IT.

OM

Olivier M.

Crisp

4.5
(64)

All-in-one multi-channel solution for customer messaging

Features

Total

25

66

32

features in common

25

features in common

Crisp's unique features

  • Audience Targeting

  • Macros/Templated Responses

  • Lead Distribution

  • Human Handover

Tidio's unique features

  • Event Triggered Actions

  • Alerts/Notifications

  • Virtual Assistant

  • Widgets

Starting from

$25/month

Value for money

4.6

0.1

4.7

What users say about Crisp's value for money

Just what we needed and very easy to set up. Custom settings were great and free which was most important.

SK

Séamus K.

It has several customisation options and good tools to anticipate and get to know the customers' needs better. Provides a good customer support experience and good for conversions.

LD

Luis D.

Re:amaze

4.8
(51)

Support, engage, and convert customers on a single platform.

Features

Total

15

27

32

features in common

15

features in common

Re:amaze's unique features

  • Document Storage

  • Cataloging/Categorization

  • Screen Sharing

  • Knowledge Management

Tidio's unique features

  • Chatbot

  • Live Chat

  • Widgets

  • Feedback Management

Starting from

$29/month

Value for money

4.8

0.1

4.7

What users say about Re:amaze's value for money

We have significantly improved on our support time to resolution for our customers. Our staff has loved every minute with it.

RE

Ryan E.

In less than 6 months it has become a huge component to being able to service customers better. Super simple, great integrations and great customer support from the Reamaze team.

Richard K.

Pure Chat

4.6
(315)

Live chat software for SMBs

Features

Total

14

19

32

features in common

14

features in common

Pure Chat's unique features

  • Real Time Analytics

  • API

  • Search/Filter

  • Transcripts/Chat History

Tidio's unique features

  • Email Management

  • Geotargeting

  • Complaint Monitoring

  • Virtual Assistant

Value for money

4.5

0.2

4.7

What users say about Pure Chat's value for money

Customer support is outstanding, quick, clear, concise...and Robert doesn't make non-tech-y types (like me) feel like a fool. Excellent product, excellent service.

JS

Jan S.

Pure chat is great, it is very simple to use and works on my phone on the go. Perfect way to keep in contact with your customers.

JT

Joseph T.

Freshdesk

4.5
(2.3K)

Online helpdesk system and customer service software

Features

Total

20

119

32

features in common

20

features in common

Freshdesk's unique features

  • Multi-Channel Data Collection

  • Network Monitoring

  • Multi-Language

  • Reminders

Tidio's unique features

  • Interaction Tracking

  • Auto-Responders

  • Geotargeting

  • Real-time Consumer-facing Chat

Starting from

$18/month

Value for money

4.4

0.3

4.7

What users say about Freshdesk's value for money

We are extremely happy for the speed and capability that Freshdesk has passed on to our affiliation. It's helping us with guaranteeing fabulous customer support with less pressing factor.

Sara B.

Overall, Freshdesk is an awesome solution for a tedious task. I recommend it to all my friends in the industry.

AR

Anonymous Reviewer

Zoho SalesIQ

4.5
(73)

Discover the future of customer engagement

Features

Total

22

55

32

features in common

22

features in common

Zoho SalesIQ's unique features

  • Behavior Tracking

  • Monitoring

  • Activity Dashboard

  • Screen Sharing

Tidio's unique features

  • Complaint Monitoring

  • Auto-Responders

  • Knowledge Base Management

  • Alerts / Escalation

Starting from

$10/month

Value for money

4.4

0.3

4.7

What users say about Zoho SalesIQ's value for money

Good customer experience and good agent experience. The tool has been getting better with the availability of new features.

PK

Prasad K.

Great positive experience with SalesIQ, I already started to recommend it to a couple of entrepreneurs.

GS

Guillaume S.

JivoChat

4.6
(61)

Live chat with agent apps for iOS & Android

Features

Total

24

65

32

features in common

24

features in common

JivoChat's unique features

  • Task Management

  • Reminders

  • SIP Trunking

  • Real-time Updates

Tidio's unique features

  • Event Triggered Actions

  • Feedback Management

  • Virtual Assistant

  • Knowledge Base Management

Value for money

4.5

0.2

4.7

What users say about JivoChat's value for money

Overall I was impressed. The ability to see what customers are typing before they send the message is quite useful.

AR

Anonymous Reviewer

Super Easy to use, great interface, nice look and feel, simple installation, everybody who has a web page, should also have JivoChat installed.

Laszlo Leonardo B.

Landbot

4.5
(53)

Cloud-based conversational website interface builder

Features

Total

17

76

32

features in common

17

features in common

Landbot's unique features

  • Mobile Survey

  • Response Quotas

  • Code-free Development

  • Drag & Drop

Tidio's unique features

  • Virtual Assistant

  • Interaction Tracking

  • Workflow Management

  • Alerts / Escalation

Starting from

30/month

Value for money

4.0

0.7

4.7

What users say about Landbot's value for money

The built-in analytics are super useful for analyzing traffic. Customizability is fantastic.

George H.

What I liked the most about the tool is the cost benefit they bring in relation to the quantity of agents / price. In addition to all its ease in all documentation and support.

ME

Matheus E.

One Chat

4.5
(87)

Messaging application for MAC and iPad users

Features

Total

9

16

32

features in common

9

features in common

One Chat's unique features

  • Video Conferencing

  • Video Chat

  • Transcripts/Chat History

  • Employee Directory

Tidio's unique features

  • Workflow Management

  • Virtual Assistant

  • Website Visitor Tracking

  • Reporting/Analytics

Value for money

4.3

0.4

4.7

What users say about One Chat's value for money

I had a query for the admin team/support team and they were very responsive and very helpful. My overall experience has been fantastic with them.

KM

Kristine M.

Connectivity to Linkedin is missing. Whastapp is very bad for videos (slow and often the video does not open) in Brazil, but this should be a Whatsapp problem and not the software in question.

Mauro B.

Wix

4.4
(6.6K)

Website builder & publishing platform

Features

Total

9

72

32

features in common

9

features in common

Wix's unique features

  • Ratings / Reviews

  • Social Advertising

  • Inventory Management

  • API

Tidio's unique features

  • Workflow Management

  • Transfers/Routing

  • Customer Database

  • Website Visitor Tracking

Starting from

4.5/month

Value for money

4.3

0.4

4.7

What users say about Wix's value for money

Wix is AWESOME for beginners. I love that I didn't have to know exactly what I was doing (ie like how to code) to create a stellar site.

Helayna W.

It's a great way to make a good portfolio, that's the only reason I use Wix over WordPress in my portfolio site. It's free, it's easy to update, has a great video uploader, sketchfab interaction.

Marcelo V.

ClickDesk

3.6
(19)

Live chat for customer support

Features

Total

14

44

32

features in common

14

features in common

ClickDesk's unique features

  • Search/Filter

  • Collaboration Tools

  • Workflow Configuration

  • Social Media Integration

Tidio's unique features

  • Complaint Monitoring

  • CRM

  • Event Triggered Actions

  • Virtual Assistant

Starting from

$14.99/month

Value for money

3.4

1.3

4.7

What users say about ClickDesk's value for money

Undoubtedly the best company in the field of help desks, is responsible for taking care of the customer and give it to him in a practical and simple way.

Luisana P.

If you want a reliable and easy-setup live chat software, you have to give a chance to ClickDesk. It's a very good option in the market, and easy to adapt to your front-end theme.

SJ

Shari J.

Akio.CX

(0)

Multi-channel customer relations management platform

Features

Total

20

112

32

features in common

20

features in common

Akio.CX's unique features

  • Contact Database

  • Transcripts/Chat History

  • Search/Filter

  • Appointment Management

Tidio's unique features

  • Event Triggered Actions

  • File Sharing

  • CRM

  • Widgets

UseResponse

4.7
(35)

All-in-one Customer Support and Feedback Suite

Features

Total

25

104

32

features in common

25

features in common

UseResponse's unique features

  • Prioritization

  • Online Forums

  • Automated Routing

  • Service Level Agreement (SLA) Management

Tidio's unique features

  • File Sharing

  • Geotargeting

  • Real-time Consumer-facing Chat

  • Virtual Assistant

Starting from

$149/month

Value for money

4.8

0.1

4.7

What users say about UseResponse's value for money

My experience with the tool is very good, it has allied a lot of stress around here, therefore, I just complain about the amount we paid. But the tool itself is perfect and is being of good help.

Pedro B.

It's a good mature feature set and was fairly straight-forward to setup. They customized our Wishlist as an enterprise solution and we were impressed with the results.

BS

Brian S.

nixi1

5.0
(4)

Chat management tool for contact centers & travel agencies

Features

Total

21

53

32

features in common

21

features in common

nixi1's unique features

  • Self Service Portal

  • Mass Texting

  • Queue Management

  • Pre-Configured Bot

Tidio's unique features

  • Email Management

  • Tagging

  • Widgets

  • Website Visitor Tracking

Acobot

4.9
(31)

Self-learning conversational AI for lead nurture on websites

Features

Total

10

55

32

features in common

10

features in common

Acobot's unique features

  • Returns Management

  • Mobile Commerce

  • Speech Synthesis

  • Channel Management

Tidio's unique features

  • Workflow Management

  • Real-time Consumer-facing Chat

  • Customer Database

  • Website Visitor Tracking

Starting from

$9/month

Value for money

4.8

0.1

4.7

What users say about Acobot's value for money

Will report on our progress as our experience evolves. Customer service has been outstanding and again, the tool has been easy to operationalize and goes right to work.

AR

Anonymous Reviewer

So far awesome, i love it and would like to continue using it on my dev site.

NM

Ndivhuwo M.

Zoho Desk

4.5
(1.6K)

Cloud-based help desk platform

Features

Total

29

145

32

features in common

29

features in common

Zoho Desk's unique features

  • Performance Metrics

  • Multi-Channel Management

  • Routing

  • Customizable Reports

Tidio's unique features

  • Website Visitor Tracking

  • Geotargeting

  • Complaint Monitoring

Starting from

$14/month

Value for money

4.5

0.2

4.7

What users say about Zoho Desk's value for money

Previous to using Zoho, we were managing all our CS in our email inbox. Items were getting lost or forgotten about and it was driving me crazy.

Kassy C.

Zoho Desk is a great addition to the Zoho Suite of products. We appreciate the great value offers in the entire suite.

KB

Keith B.

HappyFox Chat

4.5
(17)

Premium live chat software

Features

Total

16

22

32

features in common

16

features in common

HappyFox Chat's unique features

  • Website Integration

  • API

  • SMS Messaging

  • Real Time Reporting

Tidio's unique features

  • Real Time Notifications

  • Event Triggered Actions

  • Tagging

  • Alerts / Escalation

Starting from

$29.99/month

Value for money

4.5

0.2

4.7

What users say about HappyFox Chat's value for money

I use this software daily on my WooCommerce website. What I like the most is the ease of use and the very comprehensive integration that is allowed with WooCommerce.

Arnaud D.

HappyFox has been easy to integrate into our services, the agents prefer its versatility to the old platform we are using and the ability to have unlimited agents is a lifesaver for us.

NC

Nicola C.

Quiq Messaging

4.5
(35)

Business messaging solution - SMS, FB Messenger, Kik, & Chat

Features

Total

25

109

32

features in common

25

features in common

Quiq Messaging's unique features

  • Text-to-Win

  • SMS Messaging

  • Intent Recognition

  • Appointment Scheduling

Tidio's unique features

  • Interaction Tracking

  • Geotargeting

  • Complaint Monitoring

  • Widgets

Starting from

$6,000/month

Value for money

4.5

0.2

4.7

What users say about Quiq Messaging's value for money

I feel like they are genuinely concerned about my success and will do anything possible to help me be successful.

TJ

Todd J.

This is a great company with wonderful customer service and people that really care about their clients.

TJ

Todd J.

FAQ Bot

4.7
(9)

Become FAQing amazing at customer service.

Features

Total

21

65

32

features in common

21

features in common

FAQ Bot's unique features

  • Real Time Analytics

  • Real Time Data

  • Pre-Configured Bot

  • Role-Based Permissions

Tidio's unique features

  • Complaint Monitoring

  • Feedback Management

  • Virtual Assistant

  • Workflow Management

Kayako

4.0
(158)

Unified customer service platform

Features

Total

22

76

32

features in common

22

features in common

Kayako's unique features

  • Multiple User Accounts

  • Configuration Management

  • Customizable Forms

  • Website Integration

Tidio's unique features

  • Complaint Monitoring

  • File Sharing

  • Real Time Notifications

  • Widgets

Starting from

$15/month

Value for money

3.8

0.9

4.7

What users say about Kayako's value for money

Control of the conversations with my costumers, insights of what they need (What kind of doubts they have), a nice support that helps me with the configuration, a beautiful landpage for my articles.

Mirele K.

I really like the clean and simple interface. Its a pleasure to use and looks really nice on a mretina screen.

Samir H.

NABD System

4.6
(38)

Omnichannel Customer support & Help Desk software-FREE PLAN

Features

Total

20

69

32

features in common

20

features in common

NABD System's unique features

  • Macros/Templated Responses

  • Audit Trail

  • Template Management

  • Support Ticket Management

Tidio's unique features

  • Transfers/Routing

  • Chatbot

  • Geotargeting

  • Widgets

Starting from

$0.01/month

Value for money

4.6

0.1

4.7

What users say about NABD System's value for money

I would like to express my gratitude for the excellent experience I had during implementing NABD with you. The deployment and customization were very easy and brilliant.

Mohamed A.

The customer support was the most surprising benefit. I had done a Demo of the software, I knew that the program was great and more capable than our organization needed.

RC

Ryan C.

DeskPRO

4.6
(35)

Customer service software you can depend on

Features

Total

30

135

32

features in common

30

features in common

DeskPRO's unique features

  • Rich Text Editor

  • Task Management

  • Social Media Integration

  • File Management

Tidio's unique features

  • Complaint Monitoring

  • Virtual Assistant

Starting from

$29/month

Value for money

4.5

0.2

4.7

What users say about DeskPRO's value for money

Deskpro can handle multibrand & multi-language, easy to add dynamic views with filters, overal very nice interface is fun to work with, support from the team at Deskpro is really good.

Lieven E.

The user interface is simple to use and our agents and users appreciate the levels of uptime offered by DeskPro. The support is fantastic, personalised to us and responsive.

AI

Andrew I.

FuseDesk

4.0
(4)

Help Desk, Support Ticketing, and Messaging Platform

Features

Total

23

53

32

features in common

23

features in common

FuseDesk's unique features

  • Role-Based Permissions

  • Automated Routing

  • Customizable Fields

  • Activity Dashboard

Tidio's unique features

  • Complaint Monitoring

  • Feedback Management

  • Real Time Notifications

  • Widgets

Brand Embassy

5.0
(1)

Social Customer Service Software

Features

Total

23

50

32

features in common

23

features in common

Brand Embassy's unique features

  • Support Ticket Management

  • AI/Machine Learning

  • Collaboration Tools

  • API

Tidio's unique features

  • Complaint Monitoring

  • Feedback Management

  • Real Time Notifications

  • Widgets

Cingo

(0)

Omni-channel customer service platform

Features

Total

15

40

32

features in common

15

features in common

Cingo's unique features

  • Support Ticket Management

  • Callback Scheduling

  • Outbound Call Center

  • Self Service Portal

Tidio's unique features

  • Multi-Channel Communication

  • Auto-Responders

  • Widgets

  • Proactive Chat

Gladly

5.0
(1)

Gladly is a Cloud-based customer service platform

Features

Total

21

83

32

features in common

21

features in common

Gladly's unique features

  • Workflow Configuration

  • Issue Management

  • Multi-Channel Data Collection

  • Customer Complaint Tracking

Tidio's unique features

  • Complaint Monitoring

  • Tagging

  • Widgets

  • Alerts/Notifications

User.com

4.7
(32)

The engine of growth. An all in one solution for user data.

Features

Total

29

193

32

features in common

29

features in common

User.com's unique features

  • Mobile Access

  • Mobile Alerts

  • Behavior Tracking

  • Chat Transcript

Tidio's unique features

  • Virtual Assistant

  • Complaint Monitoring

  • Widgets

Value for money

4.6

0.1

4.7

What users say about User.com's value for money

I really liked how fresh and inviting their design is. Their onboarding experience is very nice and set you up to start taking advantage of the platform rather quickly.

AR

Anonymous Reviewer

I can definitely recommend this to any sales/marketing/customer success teams - user.com is safe, gdpr compliant, affordable and easy to learn and to use.

Izabela H.

Teckst

4.9
(30)

Customer service texting platform

Features

Total

21

41

32

features in common

21

features in common

Teckst's unique features

  • Surveys & Feedback

  • Website Integration

  • Self Service Portal

  • Inbox Management

Tidio's unique features

  • Virtual Assistant

  • Chatbot

  • Widgets

  • Live Chat

Value for money

4.7
4.7

What users say about Teckst's value for money

The team that we have to help us with our needs has been great. Ease of use is really nice as well, it is easy to understand, implement and train on.

EP

Evan P.

It's quickly become one of our favorite channels thanks to their setup. It's been great being able to discover it as they are and to be able to give actionable feedback about the solution.

SP

Sawyer P.

Richpanel

5.0
(9)

Effortless Ecommerce Customer Support

Features

Total

27

87

32

features in common

27

features in common

Richpanel's unique features

  • Email Templates

  • Workflow Configuration

  • SSL Security

  • Performance Management

Tidio's unique features

  • Event Triggered Actions

  • Virtual Assistant

  • Complaint Monitoring

  • Widgets

Helpshift

3.9
(27)

Digital customer service platform and ticketing system