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Tidio Logo

Communicator for businesses. live chat, messenger and email

Last updated: October 2024

Tidio Alternatives & Competitors

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Features


Pricing model


Devices supported


User rating


Organization types


Integrated with


Industry


Company size


Intercom logo

Intercom is bringing AI-first Customer Service to the world

Features

Total

Intercom logo
Tidio logo

82

166

94

features in common

82

features in common

Intercom logo

Intercom user ratings

Functionality

4.4
(1K)

Top features

  • Message Personalization

    5.0

  • Reporting & Statistics

    5.0

  • Negative Feedback Management

    5.0

Tidio logo

Tidio user ratings

Functionality

4.6
(458)

Top features

  • Real-time Conversations

    5.0

  • One-to-One Messaging

    5.0

  • Social Media Integration

    5.0

Pricing

Starting from

$39/month

Value for money

Intercom logo
4.0

0.5

Tidio logo
4.5

What users say about Intercom's value for money

Embedded chats with history are quite nice, it has both the messages and notes left by the supporting team members to each other. Chat itself works quite good and overall thing of a good quality.
Intercom is overall a really good, professional product. They have great quality of support, good training material, and they still keep releasing.
Zendesk Suite logo

Service-first CRM company that builds support & sales tools

visit website

Features

Total

Zendesk Suite logo
Tidio logo

69

179

94

features in common

69

features in common

Zendesk Suite logo

Zendesk Suite user ratings

Functionality

4.4
(3.9K)

Top features

  • Audit Trail

    5.0

  • Customer Complaint Tracking

    5.0

  • Voice Mail

    5.0

Tidio logo

Tidio user ratings

Functionality

4.6
(458)

Top features

  • Real-time Conversations

    5.0

  • One-to-One Messaging

    5.0

  • Social Media Integration

    5.0

Pricing

Starting from

$55/month

Value for money

Zendesk Suite logo
4.2

0.3

Tidio logo
4.5

What users say about Zendesk Suite's value for money

I love that its very user friendly to use ad easy to manage tasks. I love the interface make it easy to get tickets handled and provide the best customer service for my job.
This was a much appreciated improvement. A great feature is that you can integrated with the big social media platforms like Twitter and Facebook to allow CC to responde quite quickly.
LiveAgent logo

Great customer service starts with better help desk software

visit website

Features

Total

LiveAgent logo
Tidio logo

71

177

94

features in common

71

features in common

LiveAgent logo

LiveAgent user ratings

Functionality

4.6
(1.6K)

Top features

  • Real-Time Monitoring

    5.0

  • Email Templates

    5.0

  • Customer Management

    5.0

Tidio logo

Tidio user ratings

Functionality

4.6
(458)

Top features

  • Real-time Conversations

    5.0

  • One-to-One Messaging

    5.0

  • Social Media Integration

    5.0

Pricing

Starting from

$15/month

Value for money

LiveAgent logo
4.7

0.2

Tidio logo
4.5

What users say about LiveAgent's value for money

It's a powerful, elegant and quite complete helpdesk/live chat/ticket handling solution. It has a very complete free tier and powerful (if expensive for us) premium features.
Okay, but the UX is atrocious. Out of all the other helpdesk solutions I have used, LiveAgent is by far the most frustrating to set up and navigate.
Smartsupp logo

Smartsupp–Live Chat, Chatbots, and Video Recordings

Features

Total

Smartsupp logo
Tidio logo

56

63

94

features in common

56

features in common

Smartsupp logo

Smartsupp user ratings

Functionality

4.4
(343)

Top features

  • Chat/Messaging

    5.0

  • Alerts/Escalation

    5.0

  • Alerts/Notifications

    5.0

Tidio logo

Tidio user ratings

Functionality

4.6
(458)

Top features

  • Real-time Conversations

    5.0

  • One-to-One Messaging

    5.0

  • Social Media Integration

    5.0

Pricing

Starting from

$20/month

Value for money

Smartsupp logo
4.4

0.1

Tidio logo
4.5

What users say about Smartsupp's value for money

I have to point out the perfect customer support from one of your employess. She was very kind, helpful and she has made my day much better.
I've had problems with the mobile app. Conversations were not popping and I was losing chats.
Freshdesk logo

Online helpdesk system and customer service software

visit website

Features

Total

Freshdesk logo
Tidio logo

58

112

94

features in common

58

features in common

Freshdesk logo

Freshdesk user ratings

Functionality

4.3
(3.3K)

Top features

  • Problem Management

    5.0

  • Customer Complaint Tracking

    5.0

  • Drag & Drop

    5.0

Tidio logo

Tidio user ratings

Functionality

4.6
(458)

Top features

  • Real-time Conversations

    5.0

  • One-to-One Messaging

    5.0

  • Social Media Integration

    5.0

Pricing

Starting from

$15/month

Value for money

Freshdesk logo
4.4

0.1

Tidio logo
4.5

What users say about Freshdesk's value for money

Freshdesk provides an unrivalled ability to stay on top of client support and issue management. This tool is so far the best in class at supporting our needs in supporting our client base.
It helps me solve customers' inquiry and the best benefit that comes from Freshdesk is it's free. Compared to other paid helpdesks, Freshdesk could still really be worth it.
Tiledesk logo

Conversational Automation Made Easy

Features

Total

Tiledesk logo
Tidio logo

78

99

94

features in common

78

features in common

Tiledesk logo

Tiledesk user ratings

Functionality

4.4
(147)

Top features

  • Lead Qualification

    5.0

  • Customer Support

    5.0

  • Visual Analytics

    5.0

Tidio logo

Tidio user ratings

Functionality

4.6
(458)

Top features

  • Real-time Conversations

    5.0

  • One-to-One Messaging

    5.0

  • Social Media Integration

    5.0

Pricing

Starting from

15/month

Value for money

Tiledesk logo
4.5
Tidio logo
4.5

What users say about Tiledesk's value for money

The only thing I dislike about Tiledesk is the lag that can occur when using it. This can be frustrating when trying to get work done in a timely manner.
It really helps to keep our customers engaged and provides a great way to get help when needed. The help desk feature is also great.
Zoho Desk logo

Superior customer service. Lasting experiences.

visit website

Features

Total

Zoho Desk logo
Tidio logo

71

158

94

features in common

71

features in common

Zoho Desk logo

Zoho Desk user ratings

Functionality

4.5
(2.1K)

Top features

  • Customer History

    5.0

  • Workflow Configuration

    5.0

  • Online Forums

    5.0

Tidio logo

Tidio user ratings

Functionality

4.6
(458)

Top features

  • Real-time Conversations

    5.0

  • One-to-One Messaging

    5.0

  • Social Media Integration

    5.0

Pricing

Starting from

$14/month

Value for money

Zoho Desk logo
4.5
Tidio logo
4.5

What users say about Zoho Desk's value for money

Previous to using Zoho, we were managing all our CS in our email inbox. Items were getting lost or forgotten about and it was driving me crazy.
Zoho Desk is a great addition to the Zoho Suite of products. We appreciate the great value offers in the entire suite.
Freshchat logo

Live Chat software for modern messaging

visit website

Features

Total

Freshchat logo
Tidio logo

53

64

94

features in common

53

features in common

Freshchat logo

Freshchat user ratings

Functionality

4.0
(112)

Top features

  • Collaboration Tools

    5.0

  • Task Management

    5.0

  • SSL Security

    5.0

Tidio logo

Tidio user ratings

Functionality

4.6
(458)

Top features

  • Real-time Conversations

    5.0

  • One-to-One Messaging

    5.0

  • Social Media Integration

    5.0

Pricing

Starting from

1,799/month

Value for money

Freshchat logo
4.0

0.5

Tidio logo
4.5

What users say about Freshchat's value for money

I loved being able to use an intelligent bot and program it my way, likewise, the best functionality is being able to mount it on any web page just by pasting the Json.
I like their UI the best, it is very intuitive, easy to understand, and looks beautiful. I can also customize their theme as per my website's requirements.
Birdeye logo

The leading AI-powered reputation platform for local brands.

visit website

Features

Total

Birdeye logo
Tidio logo

65

148

94

features in common

65

features in common

Birdeye logo

Birdeye user ratings

Functionality

4.6
(662)

Top features

  • Support Ticket Management

    5.0

  • Feedback Management

    5.0

  • Proactive Chat

    5.0

Tidio logo

Tidio user ratings

Functionality

4.6
(458)

Top features

  • Real-time Conversations

    5.0

  • One-to-One Messaging

    5.0

  • Social Media Integration

    5.0

Pricing

Starting from

$350/month

Value for money

Birdeye logo
4.5
Tidio logo
4.5

What users say about Birdeye's value for money

I find that very helpful in knowing peoples interest in reviewing us. The customer service has always been helpful and very responsive.
We have seen such an phenomenal growth with our company. We have tripled our sales and are able to have our amazing clients leave amazing stories on their experience.
Gladly logo

Gladly is a Cloud-based customer service platform

Features

Total

Gladly logo
Tidio logo

40

77

94

features in common

40

features in common

Gladly logo

Gladly user ratings

Functionality

4.8
(126)

Top features

  • Voice Mail

    5.0

  • Text Analysis

    5.0

  • Issue Tracking

    5.0

Tidio logo

Tidio user ratings

Functionality

4.6
(458)

Top features

  • Real-time Conversations

    5.0

  • One-to-One Messaging

    5.0

  • Social Media Integration

    5.0

Pricing

Starting from

$150/year

Value for money

Gladly logo
4.8

0.3

Tidio logo
4.5

What users say about Gladly's value for money

The ability to have the customer as the focus and centralized around them is fantastic, it is the best system for customer support that I have used in 20 years.
Love how easy it is to help the customer in all forms of communication, everything being in one 🏼 place is beyond helpful. Not having to click through tabs is a life saver.
LiveChat logo

Customer service software that boosts online sales.

visit website

Features

Total

LiveChat logo
Tidio logo

46

57

94

features in common

46

features in common

LiveChat logo

LiveChat user ratings

Functionality

4.5
(1.6K)

Top features

  • Real-Time Chat

    5.0

  • Visual Analytics

    5.0

  • Real-Time Reporting

    5.0

Tidio logo

Tidio user ratings

Functionality

4.6
(458)

Top features

  • Real-time Conversations

    5.0

  • One-to-One Messaging

    5.0

  • Social Media Integration

    5.0

Pricing

Starting from

$24/month

Value for money

LiveChat logo
4.5
Tidio logo
4.5

What users say about LiveChat's value for money

I love using this software and it's fun to use and see yourself improving your typing skills.
It's a very nice thing to add to your site, it helps for your customers, I used it a few times when I needed help or had questions.
Bitrix24 logo

100% free CRM, collaboration, and communication tool suite

visit website

Features

Total

Bitrix24 logo
Tidio logo

62

429

94

features in common

62

features in common

Bitrix24 logo

Bitrix24 user ratings

Functionality

4.3
(881)

Top features

  • Online Time Tracking

    5.0

  • Drag & Drop

    5.0

  • Social Media Integration

    5.0

Tidio logo

Tidio user ratings

Functionality

4.6
(458)

Top features

  • Real-time Conversations

    5.0

  • One-to-One Messaging

    5.0

  • Social Media Integration

    5.0

Pricing

Starting from

$61/month

Value for money

Bitrix24 logo
4.2

0.3

Tidio logo
4.5

What users say about Bitrix24's value for money

Great features as a CRM software and phone system. The reports that can be pulled are helpful to analyze the success of your sales/program.
It endorses team collaboration and improves teamwork. It's cost-effective and I find it to be far way more affordable than some competitors.
Chaport logo

Multi-channel live chat and chatbot software for business

Features

Total

Chaport logo
Tidio logo

41

44

94

features in common

41

features in common

Chaport logo

Chaport user ratings

Functionality

4.6
(63)

Top features

  • Mobile Access

    5.0

  • Proactive Chat

    5.0

  • Live Chat

    5.0

Tidio logo

Tidio user ratings

Functionality

4.6
(458)

Top features

  • Real-time Conversations

    5.0

  • One-to-One Messaging

    5.0

  • Social Media Integration

    5.0

Pricing

Starting from

$19/month

Value for money

Chaport logo
4.8

0.3

Tidio logo
4.5

What users say about Chaport's value for money

Excellent really happy with it. Installed on 2 of my business sites and will recommend on facebook.
It´s working wonderfully and we have many more contacts from clients. And the Customer service is very good.
Salesforce Service Cloud logo

Customer Service & Field Service Management Solutions

visit website

Features

Total

Salesforce Service Cloud logo
Tidio logo

65

213

94

features in common

65

features in common

Salesforce Service Cloud logo

Salesforce Service Cloud user ratings

Functionality

4.4
(770)

Top features

  • Call Scripting

    5.0

  • File Sharing

    5.0

  • Maintenance Scheduling

    5.0

Tidio logo

Tidio user ratings

Functionality

4.6
(458)

Top features

  • Real-time Conversations

    5.0

  • One-to-One Messaging

    5.0

  • Social Media Integration

    5.0

Pricing

Starting from

$25/month

Value for money

Salesforce Service Cloud logo
4.2

0.3

Tidio logo
4.5

What users say about Salesforce Service Cloud's value for money

The one disadvantage is that it's certainly not the easiest system to use, and there's no way the average Jo can set themselves up on it alone.
Great, easy to use software for start up to smaller type businesses who need an easy to use software that you do not have to spend a lot of time setting up and has a great easy to use interface.
Rasayel logo

All-in-one B2B sales platform for WhatsApp

Features

Total

Rasayel logo
Tidio logo

32

42

94

features in common

32

features in common

Rasayel logo

Rasayel user ratings

Functionality

4.6
(65)

Top features

  • Inbox Management

    5.0

  • API

    5.0

  • Real-time Conversations

    5.0

Tidio logo

Tidio user ratings

Functionality

4.6
(458)

Top features

  • Real-time Conversations

    5.0

  • One-to-One Messaging

    5.0

  • Social Media Integration

    5.0

Pricing

Starting from

$30/month

Value for money

Rasayel logo
4.7

0.2

Tidio logo
4.5

What users say about Rasayel's value for money

Their innovative solutions and dedicated team have made a tangible difference in our business efficiency and growth.
Rasayel has become our source of happiness during marketing by making it easy for us to reach out new customers. It has brought us real excellence in marketing and customer engagement.
Slack logo

A single place for team communication and workflows

visit website

Features

Total

Slack logo
Tidio logo

28

73

94

features in common

28

features in common

Slack logo

Slack user ratings

Functionality

4.6
(23.3K)

Top features

  • Full Text Search

    5.0

  • Archiving & Retention

    5.0

  • Chat/Messaging

    4.9

Tidio logo

Tidio user ratings

Functionality

4.6
(458)

Top features

  • Real-time Conversations

    5.0

  • One-to-One Messaging

    5.0

  • Social Media Integration

    5.0

Pricing

Starting from

$8.75/month

Value for money

Slack logo
4.6

0.1

Tidio logo
4.5

What users say about Slack's value for money

The best features of Slack are its innovative interface and easy to use features. Slack makes it simple, and even kind of fun, to communicate with your coworkers quickly.
While they are only visible to me, I am always worried that I accidentally posted something wrong.

Categories in common

Userlike logo

Live chat and customer messaging for businesses of all sizes

Features

Total

Userlike logo
Tidio logo

50

64

94

features in common

50

features in common

Userlike logo

Userlike user ratings

Functionality

4.5
(646)

Top features

  • Virtual Assistant

    5.0

  • Transfers/Routing

    5.0

  • Third-Party Integrations

    5.0

Tidio logo

Tidio user ratings

Functionality

4.6
(458)

Top features

  • Real-time Conversations

    5.0

  • One-to-One Messaging

    5.0

  • Social Media Integration

    5.0

Pricing

Starting from

$100/month

Value for money

Userlike logo
4.3

0.2

Tidio logo
4.5

What users say about Userlike's value for money

Great design; Great scalability; Easy integration; Great customer support; Many features and functionalities.
Works, does what it should, integrations like Slack or Pipedrive are still far from being awesome.
Zoho CRM logo

CRM software that helps you sell smarter, better, faster.

visit website

Features

Total

Zoho CRM logo
Tidio logo

56

201

94

features in common

56

features in common

Zoho CRM logo

Zoho CRM user ratings

Functionality

4.3
(6.8K)

Top features

  • Gamification

    5.0

  • Business Process Automation

    5.0

  • Website Integration

    5.0

Tidio logo

Tidio user ratings

Functionality

4.6
(458)

Top features

  • Real-time Conversations

    5.0

  • One-to-One Messaging

    5.0

  • Social Media Integration

    5.0

Pricing

Starting from

$14/month

Value for money

Zoho CRM logo
4.3

0.2

Tidio logo
4.5

What users say about Zoho CRM's value for money

The workflow piece is awful and not intuitive at all. Where all other platforms use actual workflows, Zoho is stuck in the 18th century in its interface.
You can build incredibly amazing customer relationship with the most popular and favorite Zoho CRM Software. You can convert extra leads and you can easily increase your revenue.

Categories in common

Drift logo

Live chat & in-app messaging for sales & marketing

Features

Total

Drift logo
Tidio logo

72

151

94

features in common

72

features in common

Drift logo

Drift user ratings

Functionality

4.3
(199)

Top features

  • Contact Database

    5.0

  • Lead Capture

    5.0

  • Email Campaign Management

    5.0

Tidio logo

Tidio user ratings

Functionality

4.6
(458)

Top features

  • Real-time Conversations

    5.0

  • One-to-One Messaging

    5.0

  • Social Media Integration

    5.0

Pricing

Value for money

Drift logo
4.1

0.4

Tidio logo
4.5

What users say about Drift's value for money

For users, there were just so many options on the admin side of things, and using it, I immediately felt lost and confused.
The option to also use converstional pages is awesome and integrating those into ABM programs has been exciting.
Simplify360 logo

Customer experiences tools Software

Features

Total

Simplify360 logo
Tidio logo

4

6

94

features in common

4

features in common

Simplify360 logo

Simplify360 user ratings

Functionality

4.1
(14)

Top features

  • Content Creation

    5.0

  • Communication Management

    5.0

  • Reporting/Analytics

    4.3

Tidio logo

Tidio user ratings

Functionality

4.6
(458)

Top features

  • Real-time Conversations

    5.0

  • One-to-One Messaging

    5.0

  • Social Media Integration

    5.0

Pricing

Starting from

39/month

Value for money

Simplify360 logo
4.3

0.2

Tidio logo
4.5

What users say about Simplify360's value for money

Good, dedicated team that is always available to help and works like one team. The team management is great and there is end to end accountability for all processes and project deliveries.
Overall, a Great experience with Simplify360. Its Live Chat Support is the best.