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Customer Complaint Management Software
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Cloud- based software for handling complaints and follow-ups
Table of Contents
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Customer Complaint Management Software - 2026 Pricing, Features, Reviews & Alternatives
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Customer Complaint Management Software overview
What is Customer Complaint Management Software?
Complaint Management Software by Intelex helps businesses view, track, and store information about customer queries, resolutions, and follow-up actions in a centralized repository for future reference. The platform enables organizations to manage complaints from suppliers, distributors, manufacturers, customers, and other stakeholders via a unified portal.
Complaint Management Software lets enterprises establish custom rules to record, monitor, and respond to complaints, configure reporting forms, and classify complaints by type, severity, and other attributes. Supervisors can track operations across multiple locations and automatically assign and schedule corrective and preventive actions (CAPA) to members. Administrators can also receive automated notifications for upcoming or due tasks, non-conformance to guidelines, and complaint escalations via email.
The dashboard in Complaint Management Software allows managers to measure results and gain insights into metrics related to scorecards, processes, customers, agent performance, and other factors via key performance indicators (KPIs) in real-time. It also offers features such as offline access, root cause analysis, document control, audit trail, and more through integration with Intelex EHSQ platform.
Starting price
per month
Alternatives
with better value for money
Customer Complaint Management Software’s user interface
Customer Complaint Management Software reviews
Overall rating
5.0
/5
1
Positive reviews
100
%
- Value for money
- Ease of use
- Features
- Customer support
- Likelihood to recommend10/10
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Customer Complaint Management Software's key features
Most critical features, based on insights from Customer Complaint Management Software users:
All Customer Complaint Management Software features
Features rating:
Customer Complaint Management Software alternatives
Customer Complaint Management Software
Starting from
12.5
Per month
Birdeye
Starting from
No pricing info
Preferred Patron Loyalty
Starting from
29
Per month
TeamSupport
Starting from
45
Per month
Customer Complaint Management Software pricing
Value for money rating:
Starting from
12.5
Per month
Per Feature
User opinions about Customer Complaint Management Software price and value
Value for money rating:
Customer Complaint Management Software integrations (2)
Top integrations
Customer Complaint Management Software support options
Typical customers
Platforms supported
Support options
Training options
Customer Complaint Management Software FAQs
Customer Complaint Management Software has the following pricing plans:
Starting from: $12.50/month
Pricing model: Subscription
Free Trial: Available | (No Credit Card required)
These products have better value for money
Q. Who are the typical users of Customer Complaint Management Software?
Customer Complaint Management Software has the following typical customers:
Large Enterprises, Mid Size Business, Small Business
Q. What languages does Customer Complaint Management Software support?
Customer Complaint Management Software supports the following languages:
English
Q. Does Customer Complaint Management Software support mobile devices?
Customer Complaint Management Software supports the following devices:
Android, iPad, iPhone
Q. Does Customer Complaint Management Software offer an API?
Yes, Customer Complaint Management Software has an API available for use.
Q. What other apps does Customer Complaint Management Software integrate with?
Customer Complaint Management Software integrates with the following applications:
SAP Business One, Intelex EHS Software
Q. What level of support does Customer Complaint Management Software offer?
Customer Complaint Management Software offers the following support options:
Knowledge Base, Phone Support, FAQs/Forum, Email/Help Desk
