Customer Complaint Management Software - 2025 Pricing, Features, Reviews & Alternatives

Complaint Management Software by Intelex helps businesses view, track, and store information about customer queries, resolutions, and follow-up actions in a centralized repository for future reference. The platform enables organizations to manage complaints from suppliers, distributors, manufacturers, customers, and other stakeholders via a unified portal.

Complaint Management Software lets enterprises establish custom rules to record, monitor, and respond to complaints, configure reporting forms, and classify complaints by type, severity, and other attributes. Supervisors can track operations across multiple locations and automatically assign and schedule corrective and preventive actions (CAPA) to members. Administrators can also receive automated notifications for upcoming or due tasks, non-conformance to guidelines, and complaint escalations via email.

The dashboard in Complaint Management Software allows managers to measure results and gain insights into metrics related to scorecards, processes, customers, agent performance, and other factors via key performance indicators (KPIs) in real-time. It also offers features such as offline access, root cause analysis, document control, audit trail, and more through integration with Intelex EHSQ platform.