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Cugic Logo

Live chat capabilities for conversing with website visitors

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Cugic - 2026 Pricing, Features, Reviews & Alternatives

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Cugic overview

What is Cugic?

Cugic provides live chat and help desk software for small, medium and indeed larger scale business users. The solution promises to close the gap between brands and customers by adding targeted chat functionality via app, an existing website or through popular social networks such as Facebook and Twitter. Customers can therefore engage with agents in real time, receiving answers to sales queries, support advice and more without needing to call or send email. The fully customizable chat experience is available in 39 languages to support a diverse multinational customer base, with all Cugic communications encrypted to deliver trustworthy confidentiality.

Authorized agents can access the system through a responsive online dashboard, available across all devices. Customers can also be phoned direct from PC via a toll free 1-800 number, eliminating the need for expensive call center integration and even supporting video call connections. Installation alongside Facebook and Twitter then enables brand perceptions to be monitored and responded to on the leading social channels, while built-in reporting capabilities make analytics on important service KPI's more visible when gauging agent performance.

Key benefits of using Cugic

  • Cugic's live chat option adds an instant real time messaging popup to an existing website, enabling customers to engage with agents and have service queries answered more quickly.

  • Users can also request 1-800 customer service numbers to make phone calls to customers and clients directly from a PC, or place live video calls for face-to-face conversations.

  • Integration with the premier social networks, Twitter and Facebook, allows brands to monitor public perceptions and perhaps answer questions or complaints to maintain a positive corporate reputation.

  • Reporting capabilities offer analytics overviews and breakdowns on general help desk performance, departmental and visitor tag reports, plus indicators on agent availability etc.

  • An online, dashboard-based provides admin access across all devices while support for 39 languages makes Cugic friendly to an international customer base.
  • Starting price

    10per feature /
    per month

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    Cugic’s user interface

    Ease of use rating:

    Cugic reviews

    Overall rating

    5.0

    /5

    7

    Positive reviews

    100

    %

    Rating breakdown
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend9.67/10
    Rating distribution

    5

    4

    3

    2

    1

    7

    0

    0

    0

    0

    Cugic's features

    Features rating:

    API
    Canned responses
    Chat/Messaging
    Customizable branding
    Dashboard
    Geotargeting
    Lead capture
    Offline form
    Performance metrics
    Proactive chat
    Real-Time analytics
    Real-time consumer-facing chat
    Reporting & statistics
    Screen sharing
    Social media integration
    Third-Party integrations
    Transfers/Routing

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    Cugic pricing

    Value for money rating:

    Starting from

    10

    Per month

    Per Feature

    Pricing details
    Subscription
    Free trial
    Free plan
    Pricing range

    User opinions about Cugic price and value

    Value for money rating:

    Cugic integrations (2)

    Cugic support options

    Typical customers

    Freelancers
    Small businesses
    Mid size businesses
    Large enterprises

    Platforms supported

    Web
    Android
    iPhone/iPad

    Support options

    24/7 (Live rep)
    Knowledge Base
    Chat
    Email/Help Desk
    Phone Support

    Training options

    Documentation
    Webinars
    Live Online

    Cugic FAQs

    Q. What type of pricing plans does Cugic offer?

    Cugic has the following pricing plans:
    Starting from: $10.00/month
    Pricing model: Free, Subscription
    Free Trial: Available

    These products have better value for money


    Q. Who are the typical users of Cugic?

    Cugic has the following typical customers:
    Freelancers, Large Enterprises, Mid Size Business, Small Business


    Q. What languages does Cugic support?

    Cugic supports the following languages:
    English


    Q. Does Cugic support mobile devices?

    Cugic supports the following devices:
    Android, iPad, iPhone


    Q. Does Cugic offer an API?

    No, Cugic does not have an API available.


    Q. What other apps does Cugic integrate with?

    Cugic integrates with the following applications:
    Twitter/X, Meta for Business


    Q. What level of support does Cugic offer?

    Cugic offers the following support options:
    24/7 (Live rep), Knowledge Base, Chat, Email/Help Desk, Phone Support

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