Twitter Pricing, Features, Reviews & Comparison of Alternatives

Twitter

A real-time, cross-network, social media messaging service

4.41/5 (258 reviews)

Twitter overview

What is Twitter?

Twitter is a real-time, on-the-go, short messaging service. Twitter is a cross-sector, cross-network application used by individuals, global enterprises and governments alike. With the Twitter app - supported by most online devices - the account holder can "tweet" in real-time from anywhere.

Increase the reach of your PR initiatives with access to a network of over 200 million active users.



Pricing

Value for money
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Devices

Business size

S
M
L

Markets

United States, Asia, Australia, Brazil, Canada and 9 other markets, China, Europe, Germany, India, Japan, Latin America, Mexico, Middle-East and Africa, United Kingdom

Supported languages

English, Arabic, Chinese (Simplified), Chinese (Traditional), Czech and 22 other languages, Danish, Dutch, Finnish, French, German, Hebrew, Hungarian, Indonesian, Irish, Italian, Japanese, Korean, Norwegian, Polish, Portuguese, Russian, Spanish, Swedish, Turkish, Ukrainian, Taiwanese, Thai
Twitter screenshot: Tweet in real-time to your followersTwitter - Connect & DiscoverTwitter screenshot: Twitter mobile appTwitter screenshot: Twitterfeed on TwitterTwitter for Small BusinessWhat can your business do...in just 140 characters?

Twitter reviews

Value for money
Features
Ease of use
Customer support
  4.7
  4.2
  4.5
  4.0
Alisha Smith

Twitter and my Art Brand

Used daily for 2+ years
Reviewed 2018-07-02
Review Source: GetApp

Pros
Not many people don't know what twitter is, it is probably one of the most recognizable social media platforms out there. I started using it for the purpose of advertising my art brand and it probably is the easiest, especially for beginners. It is very straight forward and forces you to keep your words under a certain count which helps with those of use that can be kinda longwinded...cough...cough. They integrate with just about everything and offer a really cool app called TweetDeck that can really help with organizing branded tweets, or any tweet, that you would want to save as a collection.

Cons
The double edge sword of only having a certain word count is sometimes even the leanest ads don't make the cut and you really have to balance between the keywords and the ad itself which can be annoying when you have already spent so much time to make a short ad to begin with only to learn that it still is not short enough. Also, the chances of a tweet being seen, with so many people tweeting their thoughts constantly, is not always high and you have to be kinda aggressive with tweeting without being overbearing.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Nathan Sichilongo

Twitter - The pros and cons of the better social network

Used daily for 2+ years
Reviewed 2018-10-15
Review Source: GetApp

Pros
In a world dominated by Facebook owned properties, it is great to have a platform like Twitter. As a social network/social media app, there are many things that stand out about Twitter, here is my list of pros, I will have to compare it to the biggest social network: 1) Interesting learning curve - if you come from other social media platforms, Twitter may seem confusing at first but once you learn how to use it, you discover that it actually makes sense. The learning curve is difficult at first, but once you learn to use 280 characters, it will revolutionize how you use other platforms. That alone is worth trying it out. 2) Twitter's advertising platform is easier to use than Facebook. Its easy and intuitive to set up ads based on Tweets that are popular (which is the holy grail to social media advertising), budgeting and targeting is fairly easy too. 3) The real time nature of Twitter is better than the algorithms used by other platforms, this makes it ideal to follow news, events and information in real time and also for businesses to share information with their customer base.

Cons
There are only a few cons to Twitter at the moment 1) Editing Posts/Tweets the inability to edit tweets or posts after you have posted them is a huge con especially if you are a business or use it for PR. 2) Mobile support - Twitter's own apps do not have great mobile versions. Aside from Tweetdeck, there are very few alternatives to the main Twitter app that are worth using. With the limitation of the API, you are left with very few choices for mobile apps.

Rating breakdown

Value for money
Ease of use
Features

Likelihood to recommend: 10/10

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Anonymous

Best place to engage on any kind of topic

Used daily for 2+ years
Reviewed 2020-06-10
Review Source: GetApp

Overall, Twitter is a great Social Network which allows to engage on many different topics but the increase of fake accounts has decreased the quality of the conversations and discussions happening on the social network.

Pros
Twitter is a simple but great social network. It has evolved over the years without losing it's main value. It's great to share opinions regarding topics as well as to grow your professional profile and spread your views on the different matters.

Cons
Sometimes it's a bit chaotic. Too many people talking about too many topics. The main issue is the rise of the bot accounts. This is areal issue as it lowers down the quality of the social network as well as the quality of the discussions happening on it.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 9/10

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Anonymous

Not for me

Used occasionally for 2+ years
Reviewed 2019-11-05
Review Source: GetApp

I don't prefer it. It really isn't necessary to have Twitter to be a relevant online brand. There are enough alternatives to where you can skip this one and still be just fine as a social media presence.

Pros
I like the ability to connect with others, promote events and activities, provide links to external sites (this is useful for fundraising organizations or if you want to direct people to your website/blog/news page). I like that in the past couple of years they gave users more control over blocking and reporting inappropriate behavior on the platform.

Cons
The users. There are a lot of "bots" on Twitter (not real people, computers designed to harass, troll, and tweet out the garbage) that add negativity and distract from connecting with real users. I also hate the online troll community that seems to get its kicks from bashing/hating on others, and users that use the software to spread hate, fear, anger, and overall toxicity. Unfortunately, the platform has not done a great job of ensuring that online harassment is controlled under the guise of free speech.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 0/10

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Mark Alfred Gutierrez

Best tool for customer service.

Used daily for 2+ years
Reviewed 2020-05-09
Review Source: GetApp

Been very happy with Twitter as it helps us engage with our customers better and faster.

Pros
As a marcom professional, Twitter has been our most important tool in customer service. This is where engage with our customers for their complaints, questions about our services, or suggestions. Twitter allows us to respond to concerns and comments in a timely and considerate way.

Cons
It's a very busy platform and chances of your tweet being unnoticed is very high. That's why we limit engagement on this platform and make sure that we mainly use it for customer support.

Rating breakdown

Ease of use
Features

Likelihood to recommend: 9/10

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Twitter pricing

Twitter features

API

Access Control (84 other apps)
Activity Dashboard (127 other apps)
Automatic Notifications (101 other apps)
Content Management (127 other apps)
Custom Forms (88 other apps)
Customizable Branding (149 other apps)
Customizable Templates (151 other apps)
Data Import/Export (121 other apps)
Drag & Drop Interface (115 other apps)
Electronic Payments (105 other apps)
Order Management (87 other apps)
Product Catalog (98 other apps)
Reporting & Statistics (116 other apps)
SEO Management (88 other apps)
Search Functionality (106 other apps)
Social Media Integration (89 other apps)
Third Party Integration (178 other apps)
Website Management (87 other apps)
eCommerce Management (99 other apps)

Videos and tutorials

Additional information for Twitter

Key features of Twitter

  • Over 200 million active users
  • Customer communication
  • Track competitors
  • Brand loyalty development
  • Real-time competitive intelligence
  • Boost website SEO
  • Blog & other content promotion
View All Features

Benefits

Communicate directly with your customers and receive instant feedback about your services and products.

Keep up with the latest trends and technologies in your industry and track competitors by following them on Twitter. Gather real-time competitive intelligence.

Gain direct access to high profile organizations and individuals.

Monitor your brand reputation, increase brand awareness and generate brand loyalty.

Promote your blog content, articles, presentations, videos, etc. for free.

Drive website traffic and search engine optimization (SEO).