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Avochato

SMS texting and live chat for sales, support & ops teams

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Avochato Pricing, Features, Reviews and Alternatives

Avochato product overview

What is Avochato?

Avochato is a cloud-based text/SMS messaging and live chat solution aimed at sales, support, and marketing teams, which allows users to send, receive, manage, and collaborate on messages from customers. The system can also be used to manage communication with field agents and remote workforces, including cleaners, technicians, inspectors, and healthcare professionals.

Key benefits of using Avochato

  • Text messages can be received and replied to from users’ own phones, using unique Avochato phone numbers.

  • Users can make outbound calls to contacts, using their dedicated Avochato phone number.

  • Conversations can be assigned, flagged, prioritized, and escalated within teams.

  • Text messages can be routed to specific team members using text trees, and the system can be incorporated into existing IVR systems or phone trees.

  • Custom message templates can be setup to automate responses to incoming texts.
  • Typical customers

    Freelancers
    Small businesses
    Mid size businesses
    Large enterprises

    Platforms supported

    Web
    Android
    iPhone/iPad

    Support options

    Phone Support
    Email/Help Desk
    Chat
    24/7 (Live rep)

    Training options

    Webinars
    Documentation
    Live Online

    Avochato pricing information

    Value for money

    4.6

    /5

    129

    Starting from

    ic-pricetag

    No pricing info

    Pricing options

    Free plan
    Subscription
    Free trial
    Pricing range

    Value for money contenders

    Avochato features

    Functionality

    4.5

    /5

    129

    Total features

    102

    14 categories

    Most valued features by users

    Reporting/Analytics
    API
    Third Party Integrations
    Alerts/Notifications
    Reporting & Statistics
    Activity Dashboard
    Chat/Messaging
    Contact Management

    Functionality contenders

    Avochato users reviews

    Overall Rating

    4.7

    /5

    129

    Positive reviews

    Rating breakdown
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend9.03/10
    Rating distribution

    5

    4

    3

    2

    1

    99

    22

    6

    1

    1

    Pros
    I looked at a bunch of other services like this but this was the best. The interface is very easy to use and it functions flawlessly.

    nb

    nirav b.

    I liked it being user friendly and that it meets the demands for our company. I like how Avochato is willing to work with us to make it better and more personalized for our type of business.

    AR

    Anonymous Reviewer

    The product is very powerful and great value for the price. The customer service is some of the best I’ve ever dealt with.

    AC

    Alex C.

    Cons
    Not sure if that is the software fault or a problem with the script.

    MF

    Marsha F.

    Their customer service alone puts them in another league compared to the other companies and I have tried and used all of the mainstream platforms.

    SC

    Stephen C.

    The voicemail feature is a little annoying and I think shouldn't be an option.

    KM

    Kent M.

    Overall rating contenders

    Overall Rating

    Awesome tool, ripe for automation

    Reviewed a year ago

    Transcript

    Andrew K.: My name is Andrew. I'm a program manager at a software company, and I would give Avochato...

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend10/10

    Share this review:

    Great overall experience.

    Reviewed 4 years ago

    It's been awesome, the customer support is A1 quality, they are responsive and solve your issues super fast. The pricing for the service is great. Pverall all of our team members love avochato.

    Pros

    We can text, call and receive calls from our customers and providers. The tagging system lets you know which type of contact and several other customizable tags you may want to add. You can create broadcast and even schedule text messaging for whatever purpose you may need it.

    Cons

    when using through smartphone app it doesn't let you see your contact's tags and it can be annoying. It doesn't integrate with CRMs

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend10/10

    Share this review:

    Awesome all-in-one tool for one-to-one SMS/MMS communications and blast marketing!

    Reviewed 3 years ago

    Avochato has upped our CS game by 1000%. Customers tell us every day how nice it is to be able to text with us. It's awesome that we can use just one service for both CS communications and marketing blasts. Customers being able to text our regular business phone number is a game changer. We used to have one number to call us, another for one-to-one texting, and another one for blast marketing campaigns....

    Pros

    Love the ease of use!! It feels super light weight, even though it has a ton more features than similar services I've used. Customer service is 100% top notch!! (Shout out to our rep!!)

    Cons

    So far, there hasn't been much! I do wish that emojis/emoticons were a little less expensive to send (they count as 2 or 3 SMS messages, I can't remember exactly at this moment) because we are all so accustomed to adding those to texts without thinking much about them, but I've pared them down a bit from automated messages and it's helped a bit.

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support

    Share this review:

    Disappointed By Avochato: Do Not Recommend This Product

    Reviewed 2 years ago

    Poor

    Pros

    The product is fairly easy to use, although a sloppy mobile interface and glitchy.

    Cons

    To start, the pricing...then the sales team who was aggressively trying to renew the product when I had only used half of my credits during the year. There was no consideration or offer on the table. When I originally had conversations they did not have a nonprofit policy and when they added it they did not inform me or prorate. It is clear Avachato cares more e about making money then they do about...

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend10/10

    Share this review:

    Great product!

    Reviewed 2 years ago

    I am a teacher with student who don’t have access to internet and the best way to get a hold of them is by personal text and phone calls. Avochato cut the work I had to do in half and freed me up to teach and not just inform families about announcements at the school. They have great customer service. [SENSITIVE CONTENT HIDDEN] was so friendly, patient, and walked me through setting up the app. When I had questions I texted her and she responded immediately so I didn’t need to waste time setting up and learning the software.

    Pros

    This software is user-friendly and I love that I can send messages to pre-created groups. I also love that it comes with its own phone number with the area code I live in so people don’t think it’s junk mail.

    Cons

    None - it is so through it has all the features I wanted.

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend9/10

    Share this review:

    Awesome tool, ripe for automation

    Reviewed a year ago

    Avochato has been a great asset to our customer-focused team and I highly recommend it.

    Pros

    Super easy to procure, implement, and start using. It also integrates really, really nicely with Zapier which makes it a pleasure to use in automated workflows. Their support has also been good when I've needed to contact them.

    Cons

    There's really nothing I don't like about it, it contained exactly the features we were looking for and the cost is reasonable.

    Avochato FAQs and common questions

    Q. What type of pricing plans does Avochato offer?

    Avochato has the following pricing plans:
    Pricing model: Subscription
    Free Trial: Available


    Q. Who are the typical users of Avochato?

    Avochato has the following typical customers:
    Freelancers, Large Enterprises, Mid Size Business, Non Profit, Small Business


    Q. What languages does Avochato support?

    Avochato supports the following languages:
    English, Chinese (Simplified), German, Hindi, French, Russian


    Q. Does Avochato support mobile devices?

    Avochato supports the following devices:
    Android, iPad, iPhone


    Q. Does Avochato offer an API?

    No, Avochato does not have an API available.


    Q. What other apps does Avochato integrate with?

    Avochato integrates with the following applications:
    Zapier, Microsoft Teams, Salesforce Sales Cloud, Slack, Microsoft 365


    Q. What level of support does Avochato offer?

    Avochato offers the following support options:
    Phone Support, Email/Help Desk, Chat, 24/7 (Live rep)

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