Avochato Pricing, Features, Reviews & Alternatives

Avochato

SMS texting and live chat for sales, support & ops teams

4.68/5 (129 reviews)

Avochato overview

What is Avochato?

Avochato is a cloud-based text/SMS messaging and live chat solution aimed at sales, support, and marketing teams, which allows users to send, receive, manage, and collaborate on messages from customers. The system can also be used to manage communication with field agents and remote workforces, including cleaners, technicians, inspectors, and healthcare professionals.

Avochato provides distinct, unique phone numbers for sending and receiving messages, allowing users to communicate from their own mobile devices without revealing their personal phone number. The text tree can route inbound messages to the correct department, and conversations can be assigned to different users, prioritized, flagged, and escalated as necessary. All messages received in Avochato are displayed in the web dashboard and in the native iOS and Android apps, allowing users to respond from wherever they are. Users can also create automated response templates to keep customers informed outside of working hours.

Avochato can be incorporated into existing IVR systems or phone trees, enabling customers to self-resolve issues, and escalating to an agent if necessary. Integration with Salesforce, Desk.com, and Slack allows users to send messages to customers from within different applications. Avochato can also be used for inbound and outbound calls, using the dedicated phone numbers provided.
www.avochato.com

Pricing

Pricing options
Subscription
Free trial
Value for money
View Pricing Plans

Devices

Business size

S
M
L

Markets

United States, Canada

Supported languages

English
Avochato screenshot: Users can manage and respond to multiple conversations concurrentlyBusiness to Customer Communication Benefits with AvochatoAvochato screenshot: Avochato provides dedicated SMS numbers for different departmentsAvochato screenshot: All messages are displayed in the web dashboardAvochato screenshot: Messages can be searched and filteredAvochato screenshot: Integration with Desk.com allows users to message customers from within their helpdesk solutionAvochato screenshot: Avochato also integrates with Slack

Avochato user reviews

Value for money
Features
Ease of use
Customer support
  4.6
  4.4
  4.7
  4.7
Andrea Fabiola M.

Great overall experience.

Used daily for 1-2 years
Reviewed 2018-11-16
Review Source: Capterra

It's been awesome, the customer support is A1 quality, they are responsive and solve your issues super fast. The pricing for the service is great. Pverall all of our team members love avochato.

Pros
We can text, call and receive calls from our customers and providers. The tagging system lets you know which type of contact and several other customizable tags you may want to add. You can create broadcast and even schedule text messaging for whatever purpose you may need it.

Cons
when using through smartphone app it doesn't let you see your contact's tags and it can be annoying. It doesn't integrate with CRMs

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Tara B.

Awesome all-in-one tool for one-to-one SMS/MMS communications and blast marketing!

Used daily for less than 6 months
Reviewed 2019-09-02
Review Source: Capterra

Avochato has upped our CS game by 1000%. Customers tell us every day how nice it is to be able to text with us. It's awesome that we can use just one service for both CS communications and marketing blasts. Customers being able to text our regular business phone number is a game changer. We used to have one number to call us, another for one-to-one texting, and another one for blast marketing campaigns. It was super confusing and annoying for my staff and my customers. We also use the website widget, keywords, and automated surveys to promptly interact with our customers. The best part about Avochato is their AMAZING customer service! Quick, friendly, and always very helpful. In the past, I've had people at tech companies talk down to me because I am female and also because I run a retail/service business in an interesting industry. I've never once been talked down to by the staff at Avochato. Their few and far between bugs are addressed promptly. Rollouts of new features seem to very well tested because there is rarely a hiccup. Overall.... Love it!! It's just what my business needed.

Pros
Love the ease of use!! It feels super light weight, even though it has a ton more features than similar services I've used. Customer service is 100% top notch!! (Shout out to our rep!!)

Cons
So far, there hasn't been much! I do wish that emojis/emoticons were a little less expensive to send (they count as 2 or 3 SMS messages, I can't remember exactly at this moment) because we are all so accustomed to adding those to texts without thinking much about them, but I've pared them down a bit from automated messages and it's helped a bit.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Melanie A.

Let people text you

Used daily for 6-12 months
Reviewed 2021-02-26
Review Source: Capterra

This program makes it easier for me and my team to stay on top of things. We love the communication we have with our clients now. I recommend this program to all. My small business is running even more smoothly with this program.

Pros
I really like the option of texting, live chat or calling. It gives me the flexibility I need. Customers can reach me or team members with ease. I've gotten positive feedback from my clients and my team. It's easy to use and customize to my business.

Cons
I really haven't found a down side to this program.. yet. I may in time though. I'm pleased with it so far.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 7/10

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Bradley C.

Disappointed By Avochato: Do Not Recommend This Product

Used monthly for 1-2 years
Reviewed 2020-06-16
Review Source: Capterra

Poor

Pros
The product is fairly easy to use, although a sloppy mobile interface and glitchy.

Cons
To start, the pricing...then the sales team who was aggressively trying to renew the product when I had only used half of my credits during the year. There was no consideration or offer on the table. When I originally had conversations they did not have a nonprofit policy and when they added it they did not inform me or prorate. It is clear Avachato cares more e about making money then they do about customer satisfaction. This is an overpriced product for the delivery and level of customer care. And to top it off, after my service was cancelled, they required me to go into the system for a multi-step process to cancel it manually or else they would recharge my card. I went in to cancel and not only did it say that it was already cancelled, but it blocked me out. Boo Avochato. Better to find a better company who cares more about their cusomers and has lower prices. There's many options out there and this one is not the way to go.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 0/10

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Andrew K.

Awesome tool, ripe for automation

Used daily for less than 6 months
Reviewed 2021-01-11
Review Source: Capterra

Avochato has been a great asset to our customer-focused team and I highly recommend it.

Pros
Super easy to procure, implement, and start using. It also integrates really, really nicely with Zapier which makes it a pleasure to use in automated workflows. Their support has also been good when I've needed to contact them.

Cons
There's really nothing I don't like about it, it contained exactly the features we were looking for and the cost is reasonable.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 9/10

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Avochato pricing

Pricing options
Subscription
Free trial
View Pricing Plans

Core: $99/month
Standard: $199/month
Pro: $399/month

Enterprise plans are also available.

Avochato features

Activity Dashboard
Call Routing
Chat/Messaging
Collaboration Tools
Contact Management
Live Chat
Mobile Access
Reporting/Analytics
Third Party Integrations

API (279 other apps)
Access Controls/Permissions (169 other apps)
Alerts/Notifications (238 other apps)
Call Monitoring (168 other apps)
Call Recording (218 other apps)
Communication Management (181 other apps)
Customizable Branding (137 other apps)
Data Import/Export (144 other apps)
IVR / Voice Recognition (138 other apps)
Reporting & Statistics (202 other apps)
Video Conferencing (172 other apps)

Videos and tutorials

Additional information for Avochato

Key features of Avochato

  • Inbound & outbound SMS
  • Inbound & outbound calls
  • Separate phone numbers for different functions
  • Custom message templates
  • Response automation
  • Message routing
  • Conversation prioritization
  • Conversation escalation
  • Conversation assignment
  • Conversation flagging
  • After-hours responses
  • Call forwarding
  • Voicemail
  • Slack integration
  • CRM integration
  • Message threads
  • Contact search
  • Web dashboard
View All Features

Benefits

Text messages can be received and replied to from users’ own phones, using unique Avochato phone numbers.

Users can make outbound calls to contacts, using their dedicated Avochato phone number.

Conversations can be assigned, flagged, prioritized, and escalated within teams.

Text messages can be routed to specific team members using text trees, and the system can be incorporated into existing IVR systems or phone trees.

Custom message templates can be setup to automate responses to incoming texts.