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dualmon vs BeyondTrust Remote Support Comparison (2026)

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Good recommendations?

dualmon

BeyondTrust Remote Support

Overview

dualmon Remote Access is a remote desktop software that helps businesses manage support, server monitoring, access management & other operations across remote devices. Users can host web meetings to give presentations, demos or training and facilitate collaboration via annotation and drawing tools.

BeyondTrust Remote Support enables help desk teams to quickly and securely access and fix any remote device, running any platform, located anywhere in the world through one solution.

Platforms supported

Web-based
iPhone app
Android app
Windows Phone app

Typical customers

Freelancers
Small businesses
Mid size businesses
Large enterprises

Customer support

Phone
Online
Knowledge base
Video tutorials

view more detailsview details

Platforms supported

Web-based
iPhone app
Android app
Windows Phone app

Typical customers

Freelancers
Small businesses
Mid size businesses
Large enterprises

Customer support

Phone
Online
Knowledge base
Video tutorials

view more detailsview details

Video & Screenshots

Pricing

Starting from

Per year

Free trial available
Credit cardless trial
Free account
Subscription based

Starting from

1995

Per month

Free trial available
Credit cardless trial
Free account
Subscription based

User reviews

4.9

291

253

Value for money

Ease of use

Features

Customer support

95%

would recommend this app

4.6

1.3K

538

116

Value for money

Ease of use

Features

Customer support

78%

would recommend this app

Pros

“You can see your desktop clear, you can zoom in , you can print at the remote computer or the one you are using. If also offers support features to remote in to assist clients like tech support. ”

Yvette I.

Manager

“The best part is connecting to a customer — the connection code is registered using numbers only, which is a lot easier than dealing with codes that mix in alphabet letters.”

Greg C.

CEO

“What I love most is how we connect with clients: the access codes consist only of numbers, without any confusing alphabets.”

Greg C.

CEO

Pros

“It is needed to create a new remote connection to use the funtionality to copy and paste from the source or the destination.”

Sebastián Q.

Cybersecurity Manager SR

“I like most that it is web-based VPN portal that is more than just a VPN client - but also supports applets for applications”

Vince L.

Director Application Development

“The admin and initial configuration can be a little confusing but once it's up, it's more or less set it and forget it.”

David N.

IT Operations Manager

Cons

“The only issue i have found while using Dualmon was remote controlling a windows pc from a macbook, some of the keys don't tranfer correctly to the remote computer and i couldn't find a way around this.”

Matt G.

Technical Director

“Occasionally, the Android app might seem a little bit sluggish and difficult to utilize.”

George W.

Manager

“No features that I would require are missing from the product.”

Terry W.

IT Support Consultant

Cons

“Sometimes when the remote connections are delays or have networking problems the ability to copy and paste is interrumped.”

Sebastián Q.

Cybersecurity Manager SR

“When trying to assist MAC users we always had issues connecting due to some security error that would not let us screen share.”

Terris B.

Web Support

“Expanded Security WeaknessesRemote access is a blade that cuts both ways with regards to framework security. Despite the fact that it accompanies information encryption, access controls, and action logging, it ends up presenting extra weaknesses that could be utilized as assault focuses.”

Subba R.

Manager Operations