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TeamViewer ONE vs BeyondTrust Remote Support Comparison (2026)

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TeamViewer ONE

BeyondTrust Remote Support

Overview

TeamViewer remote support software lets you connect securely to computers, access files and applications, and collaborate.

BeyondTrust Remote Support enables help desk teams to quickly and securely access and fix any remote device, running any platform, located anywhere in the world through one solution.

Platforms supported

Web-based
iPhone app
Android app
Windows Phone app

Typical customers

Freelancers
Small businesses
Mid size businesses
Large enterprises

Customer support

Phone
Online
Knowledge base
Video tutorials

view more detailsview details

Platforms supported

Web-based
iPhone app
Android app
Windows Phone app

Typical customers

Freelancers
Small businesses
Mid size businesses
Large enterprises

Customer support

Phone
Online
Knowledge base
Video tutorials

view more detailsview details

Video & Screenshots

Pricing

Starting from

24.9

Per month

Free trial available
Credit cardless trial
Free account
Subscription based

Starting from

1995

Per month

Free trial available
Credit cardless trial
Free account
Subscription based

User reviews

4.6

11.6K

7.9K

3.2K

433

Value for money

Ease of use

Features

Customer support

84%

would recommend this app

4.6

1.3K

538

116

Value for money

Ease of use

Features

Customer support

78%

would recommend this app

Pros

“Overall, I find TeamViewer ONE reliable and effective for its core job — secure remote access, cross-platform support, screen sharing, and unattended access get consistently good marks, and it's especially popular for remote support use cases.”

Rich W.

Executive Director of IT

“Cross-platform coverage is the real strength: Windows, Mac, Linux, and mobile all handled from one console, which no other tool we tried matched.”

Mohammed R.

Technical Engineer

“I can send required updates easily, and adjust settings in the users system easily. And It can find an existing users connection point even when their network changes.”

Bob M.

Chief Wizard

Pros

“It is needed to create a new remote connection to use the funtionality to copy and paste from the source or the destination.”

Sebastián Q.

Cybersecurity Manager SR

“I like most that it is web-based VPN portal that is more than just a VPN client - but also supports applets for applications”

Vince L.

Director Application Development

“The admin and initial configuration can be a little confusing but once it's up, it's more or less set it and forget it.”

David N.

IT Operations Manager

Cons

“The main friction points are pricing (seen as pricey with a restrictive free tier and clunky cancellation), a learning curve for newcomers, occasional connectivity hiccups depending on internet quality, and some annoyance with version-compatibility issues and false commercial-use flags on the free version.”

Rich W.

Executive Director of IT

“The connection quality can vary depending on the network, and there can occasionally be a slight delay in screen response.”

Rashad G.

Senior Geomechanicist

“I have heard that the service is due to be discontinued as the online portion is being dismantled and I own my copy. If that is going to be discontinued where you are going to force me to pay a monthly charge for a product I bought already I will go somewhere else.”

Dave C.

Owner

Cons

“Sometimes when the remote connections are delays or have networking problems the ability to copy and paste is interrumped.”

Sebastián Q.

Cybersecurity Manager SR

“When trying to assist MAC users we always had issues connecting due to some security error that would not let us screen share.”

Terris B.

Web Support

“Expanded Security WeaknessesRemote access is a blade that cuts both ways with regards to framework security. Despite the fact that it accompanies information encryption, access controls, and action logging, it ends up presenting extra weaknesses that could be utilized as assault focuses.”

Subba R.

Manager Operations