TeamViewer ONE vs BeyondTrust Remote Support

Zoho Assist

Slack

Supremo Remote Desktop 

Quickly support remote customers through web-based, attended remote support sessions and manage remote computers effortlessly through unattended remote access.

Slack is a single workspace that connects users with the people and tools they work with everyday, no matter where they are or what they do

SupRemo helps private and companies to connect with remote devices or servers to manage applications and provide support. The white-label capabilities let professionals personalize the interface using custom logos, company details and themes to establish brand identity with clients.

System administrator

We are currently in situation when we created support ticket and now  waiting for some working solution or workaround but it takes several weeks and we just sending logs or answering questions.

Lawyer

The IT support was able, via TeamViewer, to quickly help me with the downtime issues while I was away from the office and the city.

Customer assistant

I had to use this application several times over the past few months, we were implementing a new system and thanks to it, I had all the help I needed for the time I needed the support of the new system, which was far away.

TeamViewer remote support software lets you connect securely to computers, access files and applications, and collaborate.

Access Controls/Permissions

Active Directory Integration

Activity Tracking

AI Copilot

AI/Machine Learning

AI Summarization

Alerts/Escalation

Alerts/Notifications

Anomaly/Malware Detection

Anti Virus

Application Management

Application Security

App Management

Asset Discovery

Asset Tracking

Assignment Management

Audio Calls

Audit Trail

Authentication

Automated Routing

Automatic Backup

Automatic Patch Deployment

Automatic Scans

Backup and Recovery

Barcode/Ticket Scanning

Behavioral Analytics

Billing & Invoicing

Build Automation

BYOD Management

Change Management

Chatbot

Chat/Messaging

Client Portal

Collaboration Tools

Commenting/Notes

Communication Management

Compliance Management

Configuration Management

Contact Management

Customizable Branding

Customizable Fields

Customizable Forms

Customizable Reports

Customizable Templates

Customization

Dashboard

Data Visualization

Deployment Management

Desktop Virtualization

Device Auto Discovery

Device Management

Diagnostics Tools

Documentation Management

Document Management

Drag & Drop

Electronic Signature

Email Management

Encryption

Endpoint Management

Endpoint Protection

Enrollments/Onboarding

Event Analysis

Event Logs

File Management

File Sharing

File Transfer

For MSPs

For the IT sector

Help Desk Management

HIPAA Compliant

Incident Management

Inventory Management

Issue Management

IT Asset Management

IT Asset Tracking

IT Reporting

Kiosk Mode

Knowledge Base Management

Knowledge Library

Knowledge Management

Live Chat

Location Tracking

Maintenance Scheduling

Meeting Management

Mobile Access

Mobile App

Mobile Device Management

Monitoring

Multi-Device Support

Multiple Monitor Access

Multiple User Accounts

Network Provisioning

Network Security

Network Wide Management

Password Management

Patch Management

Performance Metrics

Performance Monitoring

Reviews for TeamViewer come from a wide variety of industries, including Information Technology and Services (13% of reviewers), Computer Software (10%), and Marketing and Advertising (4%). The most frequent use case for TeamViewer cited by reviewers is remote support (61% of reviewers).

Users and use cases

Reviewers appreciate TeamViewer’s free version for personal use and its flexible pricing options, which they say help reduce IT costs. However, some reviewers find paid plans expensive and report frustration with subscriptions, auto-renewals, and limited free features.

Value for money

The TeamViewer integrations most frequently cited by reviewers are: AnyDesk (a remote desktop product rated 4.2 out of 5 for its integration with TeamViewer) and Microsoft Outlook (an email management product, 4.9).

Integrations

TeamViewer is a remote support tool with key features that include remote access and control, access permissions, screen-sharing, file transfer, mobile device support, and more.

Proprietary

TeamViewer ONE

Windows

Web-based

Linux

iPad

Android

iPhone

Chromebook

AnyDesk

Webex Suite

Microsoft Teams

GoTo Meeting

Zoom Workplace

RealVNC Connect

RemotePC

Splashtop

GoToMyPC

LogMeIn Pro

UltraVNC

Chrome Remote Desktop

ScreenConnect

Google Meet

BeyondTrust Remote Support

Remote Desktop Manager

Dameware

TeamViewer Remote Access

TeamViewer Business

TeamViewer Premium

TeamViewer Corporate

TeamViewer Tensor

Noticeable lag and latency issues

QA Engineer

During my work, it is crucial for me to make changes to a remote system, even though the setup is fairly easy, the screen sharing sometimes lags and has performance issues, I also don't like the placement of the chat feature at the top.

71% of reviewers feel negative about TeamViewer’s lag and latency. Reviewers indicate that remote sessions can experience lag, especially with large file transfers, video playback, or on slower connections. They say that cursor movement and screen updates may be delayed, making precise actions difficult. Users report that lag can lead to mistakes, frequent reconnections, and frustration during important tasks. They find that both internet quality and device performance impact lag, and note that mobile and low-end devices are particularly affected.

Resource-intensive and slow performance

Web Designer and Business Owner

Teamviewer slow down the functioning of computers with low processing speed and low storage space.

37% of reviewers feel negative about TeamViewer’s performance and speed. Reviewers indicate that TeamViewer can be demanding on system resources, causing high CPU and RAM usage, especially on older or low-end devices. They say that the application may slow down computers, lead to crashes, or reduce responsiveness during remote sessions. Users report that heavy tasks, high-resolution displays, or long sessions can further degrade performance. They find that these issues hinder productivity and make the software less suitable for resource-constrained environments.

Dependence on strong internet connection

57% of reviewers feel negative about TeamViewer’s reliance on internet connection quality. Reviewers indicate that TeamViewer requires a stable, high-speed internet connection for smooth operation. They say that poor or fluctuating bandwidth leads to dropped connections, blurry screens, and slow file transfers. Users report that remote sessions can become unusable with weak internet, and that both parties must have reliable connectivity. They find this dependence problematic in areas with limited or unstable internet access, impacting productivity and support capabilities.

Unstable and interrupted connections

43% of reviewers feel negative about TeamViewer’s connection stability. Reviewers indicate that remote sessions can be interrupted by dropped connections, cooldown periods, or network fluctuations. They say that reconnections are sometimes required after timeouts, device restarts, or version mismatches. Users report frustration with session limits, forced disconnects, and the need to update both devices for compatibility. They find these interruptions disruptive, especially during critical support or business tasks, and note that connection reliability varies with network quality.

High and complex pricing model

President

So, after advertising that our high one-time fee wouldn't require maintenance fees, the new model now requires an annual subscription, and we have been stuck on v12 for the last several years with no ability to get onto a newer version unless we want to spend even more money on the subscription.   As other solutions have since arisen (like Zoom) that are far less expensive, we do not feel that we will ever renew our TeamViewer license because of this.   Once they turn off the ability for TeamViewer 12 to work (which they have done for older versions already), then we'll simply be removing it from our systems.

Engineer

However when trying to cancel the service it is next to impossible to find that option, when i wrote to request a cancellation the TeamViewer team quoted conditions from their EULA, refused to cancel our service, were inflexible at discussing an exit option and enforced that we must pay another full 365 days of service.

54% of reviewers feel negative about TeamViewer’s pricing. Reviewers indicate that the cost of business licenses and subscriptions is high, with frequent complaints about auto-renewal policies and difficulties in canceling. They say that version compatibility issues force users to upgrade and pay for new licenses, and that the free version has strict limitations and can trigger false commercial-use warnings. Users report frustration with the need for matching software versions, limited features in the free plan, and the overall expense for small teams or individuals.

Significant time and cost savings

Director

TeamViewer makes it easy for me to get more work done from anywhere and saves me the trip back to the office for that one little thing that can't wait till tomorrow.

98% of reviewers feel positive about TeamViewer’s time saving benefits. Reviewers indicate that TeamViewer allows them to resolve IT issues remotely, eliminating the need for travel and reducing downtime. They say it streamlines support for staff in different locations, helps them quickly access files or computers from anywhere, and minimizes back-and-forth communication. Users report that these efficiencies save both time and money, especially when supporting family, clients, or colleagues. They appreciate being able to handle multiple tasks in a day, avoid unnecessary trips, and provide real-time assistance without physical presence.

Enhanced remote team collaboration

DIrector

One of the key advantages of using TeamViewer Meeting is that it allows me to easily collaborate with our team members, regardless of their location.

95% of reviewers feel positive about TeamViewer’s team collaboration features. Reviewers indicate that TeamViewer enables seamless teamwork across different locations, allowing members to assist each other, share files, and conduct meetings or training sessions remotely. They say it helps maintain productivity even when team members are not physically present, and facilitates direct communication for troubleshooting and project management. Users appreciate the ability to organize groups, coordinate tasks, and provide support to colleagues or clients, which they find especially valuable for remote work and distributed teams.

Simple and quick setup process

Owner/Producer

I love how easy it is to walk someone through to setup TeamViewer on their machines so we can provide support.

Software Developer

It's very simple to set up for not so much tech-savvy people which makes TeamViewer a great help and support tool.

94% of reviewers feel positive about TeamViewer’s setup process. Reviewers indicate that TeamViewer is easy to install and configure, even for those with limited technical skills. They say the initial setup is straightforward, with minimal steps required to get started, and appreciate that it works across different operating systems without complex network configurations. Users report that setup is fast for both individual and organizational deployments, and they value the clear instructions and documentation. They find it hassle-free to guide others through installation for support purposes.

Versatile and secure screen sharing

An excellent option to share screens and work as a team, from any computer, whether desktop or laptop, even from mobile devices, it allows us to have full access to our files and makes it very easy to have everything under control.

94% of reviewers feel positive about TeamViewer’s screen sharing capabilities. Reviewers indicate that TeamViewer provides reliable and secure screen sharing for collaboration, troubleshooting, and presentations. They say it allows them to share specific windows or the entire desktop, transfer files, and even control remote devices with ease. Users appreciate the ability to connect from various devices, including mobile, and highlight features like chat, audio, and video integration. They find the interface intuitive and value the security measures that protect shared sessions.

IT Service Desk Analyst

TeamViewer is the most seamless and well developed IT remote control tool I have used in my time of being an IT Service Desk Analyst, packed with lots of advanced features that allow you to communicate with the end user you are helping, as well as advanced features that allow you to make your experience as an administrator a lot easier such as switching screens or disabling remote input if needed.

Its performance is smooth in most situations, and features like file transfer, multi‑monitor support, and session recording make it feel like a complete remote‑work toolkit rather than just a screen‑sharing app.

Chief Wizard

I can send required updates easily, and adjust settings in the users system easily. And It can find an existing users connection point even when their network changes.

TeamViewer software uses slots / operating system, not MAC address or device: I have a dualboot (Windows-Linux) setup and if I install the software on both operating systems, it takes 2 slots instead of 1 although both OS runs on the same physical device;

Senior. Technical Support Specialist for Network Operations

I use TeamViewer ONE mainly for remote support and quick troubleshooting at work, and it saves me a lot of walking around or waiting for someone to explain their issue.

Logistics Manager

The ability to access my company computer at home, allowing me to control numerous systems that are on my desk top computer.

IT Manager

It was a sleek, reliable tool, sitting in the corner somewhere and let me to connect with any resource just by double click on the name. IF (And it is a very big IF) I needed any details, i could call them up through 'Properties' Now it is a huge monster half-screen size with tons of unneeded information, icons and whatnot.

Director of Marketing

The ability to remote into our clients' and partners' trusted units allowed us to fix and manage devices remotely and effectively.

Projektant

What I like most about Team Viewer is how it handles connecting to users, the speed of work on the user's computer, and the security of the connection.