Everest Pricing, Features, Reviews & Comparison of Alternatives

Everest

Customer complaint management and quality assurance software

5.0/5 (1 review)

Everest overview

What is Everest?

Everest is a complaint management and quality assurance solution, designed to cater to a multitude of public-facing industries. Spanning financial, healthcare, manufacturing, food products, logistics and government sectors, the fully tailorable system is known to be deployed by some of the world's leading businesses. Equipped with built-in configurable setup options to meet unique software requirements, Everest features an intuitive UI and scalable access for 1-1000 users with definable privileges. The system then builds customer relationships by encouraging their engagement with timely responses, gathering data from web portals, call centers or via direct entry.

Similarly, Everest also tracks customer concerns with the view to reaching resolution, while handling potentially complex complaint procedures. Businesses can strive for continuous support improvement with the ability to analyze trends in service and quality performance, generating reports from real time data and configuring them within an executive dashboard. In addition, the in-touch call center module allows customer call information to be recorded, retrieved, edited and summarized as communication histories. Live Lookup then ensures that online connectivity to an external data store beyond the built-in application database is possible, keeping Everest updated.
www.lynksoftware.com

Pricing

Pricing options
Value for money
View Pricing Plans

Devices

Business size

S
M
L

Markets

United States, Australia, Canada

Supported languages

English
Everest screenshot: Everest features a UI design optimized for data entry and information retrieval, boasting configuration options for key features and functionsCustomer Complaint Tracking Software Version 7 PreviewEverest screenshot: Custom designed web forms intuitively capture information to custom fields and send directly to the connected databaseEverest screenshot: The call center module allows customer calls to be entered into the system and updated, while showing summarized or detailed customer historiesEverest screenshot: The Live Lookup feature ensures online connectivity to an external database is possible, allowing information retrieval and real-time data updates to EverestEverest screenshot: An executive dashboard can be configured to present user-generated reports and charts in any combination, featuring live and filerable contentEverest screenshot: Custom tailored user guides allow end users to be fully briefed on system features and capabilities

Everest reviews

Excellent
1

Very good
0
Average
0
Poor
0
Terrible
0
Value for money
Features
Ease of use
Customer support
  0.0
  0.0
  5.0
  5.0
Danielle Anderson

Very easy to use, allows for multiple levels of entry and reporting, great customer support!

Reviewed 2016-03-23
Review Source: Capterra

I use this everyday to log my customer complaints and assign action owners to resolve. I like that we can have a number of users and can assign different levels of access. I like being able to email out and include attachments. Having the ability to run multiple Excel reports is a great feature. We have several Managers that can go in a pull out their specific data. Any cons or issues that we have had were resolved by the Everest group in a very timely manner. We are very happy with the program and the customer support provided. Thanks!

Rating breakdown

Ease of use
Customer support

Minimize review

Everest pricing

Pricing options
Subscription
View Pricing Plans

Contact Everest to request pricing information.

Everest features

API

Activity Dashboard (97 other apps)
Automatic Notifications (93 other apps)
CRM Integration (81 other apps)
Chat (174 other apps)
Contact History (74 other apps)
Customizable Branding (99 other apps)
Email Integration (90 other apps)
Instant Messaging (89 other apps)
Knowledge Base Management (95 other apps)
Monitoring (90 other apps)
Multi-Channel Communication (91 other apps)
Real Time Monitoring (66 other apps)
Reporting & Statistics (108 other apps)
Self Service Portal (67 other apps)
Social Media Integration (83 other apps)
Support Ticket Management (72 other apps)
Surveys & Feedback (82 other apps)
Third Party Integration (116 other apps)
Workflow Management (77 other apps)

Additional information for Everest

Key features of Everest

  • Alerts / escalation
  • Approval process control
  • Audit log
  • Built-in database
  • CFPB compliance
  • Call center module
  • Charting options
  • Complaint & support ticket tracking
  • Complaint classification
  • Complaint monitoring
  • Configuration options
  • Corrective actions
  • Corrective actions (CAPA)
  • Custom fields
  • Custom forms
  • Customer history
  • Customer portal
  • Data capture
  • Data querying
  • Defect analysis
  • Document attachment
  • Due date management
  • Due date tracking
  • Electronic signatures
  • Email templates
  • Executive dashboard
  • Export to Excel
  • FDA compliance
  • Filtered views
  • Graphical user interface
  • HIPAA compliance
  • ISO support
  • Incident categorization
  • Letter templates
  • Multiple users
  • Notifications
  • Product defects & non-conformances
  • Quality assurance
  • Quality assurance management
  • Reporting
  • Standard API
  • Time stamping
  • Trend analysis
  • User access privileges
  • Web forms
View All Features

Benefits

Everest is a customizable on-premise or cloud hosted solution that offers complaint management and quality assurance capabilities for increasing customer loyalty and improving service quality.

Use custom web forms and fields to capture feedback and complaint information within customer, internal and supplier web portals, leveraging seamless integration into existing websites.

Manage customer and consumer complaint resolution, customer service and support operations, continuous quality improvement, product defects plus corrective actions and preventative actions (CAPA).

Capture customer calls with the integrated or standalone call center module, capable of retrieving customer records and histories in summarized or more detailed formats.

Reports and charts can be generated rapidly and configured within an executive dashboard running live data, with reports able to be emailed out and shared from the system.