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everything HelpDesk

4.3
(13)

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IT support management system & help desk

(3)

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everything HelpDesk Pricing, Features, Reviews and Alternatives

everything HelpDesk FAQs

Q. What type of pricing plans does everything HelpDesk offer?

everything HelpDesk has the following pricing plans:
Starting from: $20.00/month
Pricing model: Free, Subscription
Free Trial: Available

These products have better value for money


Q. Who are the typical users of everything HelpDesk?

everything HelpDesk has the following typical customers:
Freelancers, Large Enterprises, Mid Size Business, Public Administrations, Small Business


Q. What languages does everything HelpDesk support?

everything HelpDesk supports the following languages:
Dutch, English, Finnish, French, German, Italian, Portuguese, Spanish, Swedish


Q. Does everything HelpDesk support mobile devices?

everything HelpDesk supports the following devices:
Android, iPad, iPhone


Q. Does everything HelpDesk offer an API?

No, everything HelpDesk does not have an API available.


Q. What other apps does everything HelpDesk integrate with?

everything HelpDesk integrates with the following applications:
Microsoft Outlook, Gmail


Q. What level of support does everything HelpDesk offer?

everything HelpDesk offers the following support options:
FAQs/Forum, Knowledge Base, Email/Help Desk, Phone Support

everything HelpDesk product overview

Price starts from

20

Per month

Per Feature

What is everything HelpDesk?

everything HelpDesk is a configurable support management and workflow automation system specifically designed for K12 support staff and IT technicians in schools, governments and industry. With tools such as ticket management, workflow automation, asset management, surveys, feedback collection, reporting and more, the cloud-based software aims to help businesses and education professionals to manage and resolve incident requests and improve end user satisfaction.

Key benefits of using everything HelpDesk

  • Automatically assign tickets to the most suitable department and technician based on location, category, expertise, skill sets, work load, schedule and more.

  • Create graphical reports with business intelligence to understand key performance indicators (KPIs) such as technician workload, technician performance, and tickets by location. Users can also schedule automatic reports set to recur at specified time intervals and send them automatically to management or other team members.

  • Integrate with Explorer network discovery to find network devices including printers and servers, and import discovered devices to the everything HelpDesk asset tracker to track any incidents and manage inventory details such as downtime, lease end dates and warranty.

  • Use customizable ticket templates to automate business processes and routine tasks. Users can schedule tasks within the calendar and define start and end dates and recurrence. Each task and process can be assigned to a specific technician and includes step by step instructions to complete the process.

  • Utilize the self-help knowledgebase for end users to reduce ticket requests and reduce the amount of repeat incident reports. Users can upload and store key information articles, convert closed tickets into articles and find specific articles using the advanced search options.
  • Typical customers

    Freelancers
    Small businesses
    Mid size businesses
    Large enterprises

    Platforms supported

    Web
    Android
    iPhone/iPad

    Support options

    FAQs/Forum
    Knowledge Base
    Email/Help Desk
    Phone Support

    Training options

    Live Online
    Webinars
    Videos
    Documentation
    In Person

    Not sure about everything HelpDesk? Compare it with a popular alternative

    Starting from

    20

    Per month

    Per Feature

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    Free trial
    Pricing range

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    55

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    Why am I seeing this?

    everything HelpDesk pricing information

    Value for money

    4.6

    /5

    13

    Starting from

    20

    Per month

    Per Feature

    Pricing options

    Free plan
    Subscription
    Free trial
    Pricing range

    Value for money contenders

    everything HelpDesk features

    Functionality

    4.2

    /5

    13

    Total features

    45

    2 categories

    Most valued features by users

    Reporting/Analytics
    API
    Third-Party Integrations
    Activity Dashboard
    Chat/Messaging
    Customizable Branding
    Multi-Channel Communication
    Reporting & Statistics

    Functionality contenders

    everything HelpDesk users reviews

    Overall Rating

    4.3

    /5

    13

    Positive reviews

    Rating breakdown
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend8.5/10
    Rating distribution

    5

    4

    3

    2

    1

    5

    7

    1

    0

    0

    Pros
    All that said, If you are looking for a solid, albeit conservative, helpdesk, and asset management solution, then this would be a great choice.
    Very helpful at keeping track of tickets and the status on them. Being able to attached a photo or document is helpful as it lets us show what we are trying to explain.
    It allowed us to track our work, problems and solutions. I love that it is user friendly and most staff can create tickets without training.
    Cons
    Standard search box only available to technicians and manager, not to standard users. Search box also has very bad results.
    Let's me manage the problems, not the helpdesk software.

    Overall rating contenders

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