everything HelpDesk Alternatives &amp; Competitors

(3.5K)

Top features

Audit Trail
5.0
Real Time Data
5.0
Customer Complaint Tracking
5.0

everything HelpDesk user ratings

Functionality

Unique features

Interaction Tracking
5.0
Monitoring
N/A
IT Asset Management
N/A

Pricing

Starting from

$49/month

Value for money

4.2

0.4

4.6

What users say about Zendesk Suite's value for money

I love that its very user friendly to use ad easy to manage tasks. I love the interface make it easy to get tickets handled and provide the best customer service for my job.

SB

Sophia B.

This was a much appreciated improvement. A great feature is that you can integrated with the big social media platforms like Twitter and Facebook to allow CC to responde quite quickly.

LR

Laura R.

Categories in common

Features

Total

42

107

46

features in common

42

features in common

SysAid user ratings

Functionality

(393)

Top features

Prioritization
5.0
Support Ticket Tracking
5.0
Service Reporting
5.0

everything HelpDesk user ratings

Functionality

Unique features

Interaction Tracking
5.0
Customer History
N/A
Customer Database
N/A

Pricing

Value for money

4.5

0.1

4.6

What users say about SysAid's value for money

We've been provided prompt, friendly, and accurate help from both the sales and tech support teams at SysAid over the years. They are always eager to help in any way possible.

BS

Bob S.

Their professional support has always been receptive and their ability to present solution for complex business processes has always been impressive.

CN

Coy N.

Categories in common

Features

Total

46

207

46

features in common

46

features in common

Salesforce Service Cloud user ratings

Functionality

(686)

Top features

Contact Database
5.0
Call Scripting
5.0
File Sharing
5.0

everything HelpDesk user ratings

Functionality

Unique features

Interaction Tracking
5.0

Pricing

Value for money

4.1

0.5

4.6

What users say about Salesforce Service Cloud's value for money

The one disadvantage is that it's certainly not the easiest system to use, and there's no way the average Jo can set themselves up on it alone.

Claire B.

Great, easy to use software for start up to smaller type businesses who need an easy to use software that you do not have to spend a lot of time setting up and has a great easy to use interface.

CM

Christopher M.

Categories in common

Features

Total

36

94

46

features in common

36

features in common

ConnectWise PSA user ratings

Functionality

4.1

(216)

Top features

Help Desk Management
5.0
Backup and Recovery
5.0
Resource Allocation & Planning
5.0

everything HelpDesk user ratings

Functionality

Unique features

Interaction Tracking
5.0
Customizable Templates
N/A
Surveys & Feedback
N/A

Pricing

Value for money

3.9

0.7

4.6

What users say about ConnectWise PSA's value for money

Great organization of information including client information, tickets, and if needed documentation. Highly recommend as it's a great solution for an MSP of any size.

Derek S.

The best feature of Connectwise Manage is that it offers very good integration with other Connectwise and third-party systems for ticketing, finance, configuration management, etc.

BB

Brandon B.

Categories in common

Features

Total

28

66

46

features in common

28

features in common

ServiceNow user ratings

Functionality

(184)

Top features

Project Management
4.8
Task Management
4.7
Support Ticket Tracking
4.7

everything HelpDesk user ratings

Functionality

Unique features

Interaction Tracking
5.0
Chat/Messaging
N/A
Multi-Channel Communication
N/A

Pricing

Value for money

4.2

0.4

4.6

What users say about ServiceNow's value for money

It’s far better than the last ITSM tool- Remedy on terms of efficiency and usefulness. Integrating with other tools is most popular in SNOW with easy REST API.

SN

Soumalya N.

The best feature I liked about its workflows, the way it is implemented in a backend process for tasks, approvals , and autopopulating required fields etc are signs of great features.

AR

Verified reviewer

Categories in common

Features

Total

45

136

46

features in common

45

features in common

Vivantio user ratings

Functionality

(167)

Top features

Remote Access/Control
5.0
IT Asset Management
5.0
Customizable Branding
5.0

everything HelpDesk user ratings

Functionality

Unique features

Interaction Tracking
5.0
Monitoring
N/A

Pricing

Starting from

$42/month

Value for money

4.2

0.4

4.6

What users say about Vivantio's value for money

The ease of doing business is the most best thing I found in Vivantio and also the reports it generates is simply awesome.

SS

Saleem S.

We have received excellent support from cust care at Vivantio throughout the migration plan, and I really appreciate the care, time and dedication he has shown that has helped us enormously.

SK

Steven K.

Categories in common

Features

Total

43

106

46

features in common

43

features in common

SeamlessDesk user ratings

Functionality

(30)

Top features

IT Asset Management
5.0
Document Storage
5.0
Customizable Branding
5.0

everything HelpDesk user ratings

Functionality

Unique features

Interaction Tracking
5.0
Customer History
N/A
Customer Database
N/A

Pricing

Starting from

$25/month

Value for money

4.8

0.2

4.6

What users say about SeamlessDesk's value for money

The fact that they listen to their customers, and respond quickly to our needs, is refreshing. Great job and a great and powerful tool.

DR

Don R.

We utilize the product primarily for phone-based helpdesk/support for end-users. The 'best' thing about the software is that it improves our teamwork-capabilities for making our customers happy.

DH

Desmond H.

Categories in common

Features

Total

22

44

46

features in common

22

features in common

Halp user ratings

Functionality

(4)

Top features

Self Service Portal
5.0
Remote Access/Control
5.0
Macros/Templated Responses
5.0

everything HelpDesk user ratings

Functionality

Unique features

Interaction Tracking
5.0
Alerts/Notifications
N/A
Customizable Templates
N/A

Categories in common

Features

Total

38

75

46

features in common

38

features in common

InvGate Service Desk user ratings

Functionality

(100)

Top features

Support Ticket Management
5.0
Incident Management
5.0
Service Level Agreement (SLA) Management
5.0

everything HelpDesk user ratings

Functionality

Unique features

Interaction Tracking
5.0
CRM
N/A
Data Import/Export
N/A

Pricing

Value for money

4.5

0.1

4.6

What users say about InvGate Service Desk's value for money

Easy to setup and easy to understand on daily usage, the relations between grouping, help desk and catalog is superb.

WH

Windy H.

Invgate Service Desk manages complex processes in a very easy and nice to use way. The integration with Invgate Asset Management tool is amazing.

FA

Fernanda A.

Categories in common

Features

Total

44

109

46

features in common

44

features in common

TeamSupport user ratings

Functionality

(829)

Top features

Support Ticket Tracking
5.0
Real-time Consumer-facing Chat
5.0
Incident Management
5.0

everything HelpDesk user ratings

Functionality

Unique features

Interaction Tracking
5.0
Remote Access/Control
N/A
Configuration Management
N/A

Pricing

Starting from

$49/month

Value for money

4.4

0.2

4.6

What users say about TeamSupport's value for money

Very impressed with Customer Support, who were very responsive and obviously knew the product. As I work in Support, I appreciate this.

LA

Linda A.

It's robust, has more features than almost anything in it's class, and the support team behind it is super friendly, and helpful. And they're based in Texas.

AH

Atlee H.

Categories in common

Features

Total

18

43

46

features in common

18

features in common

Rezolve AI user ratings

Functionality

4.8

(9)

Top features

Workflow Configuration
5.0
Real-time Consumer-facing Chat
5.0
Multi-Channel Communication
5.0

everything HelpDesk user ratings

Functionality

Unique features

Interaction Tracking
5.0
API
N/A
Data Import/Export
N/A

Categories in common

Features

Total

15

23

46

features in common

15

features in common

SMART Service Desk user ratings

Functionality

(31)

Top features

Workflow Configuration
5.0
Service Level Agreement (SLA) Management
5.0
Self Service Portal
5.0

everything HelpDesk user ratings

Functionality

Unique features

Interaction Tracking
5.0
Alerts/Notifications
N/A
Data Import/Export
N/A

Pricing

Value for money

4.7

0.1

4.6

What users say about SMART Service Desk's value for money

The support team for Smart Desk is excellent and extremely helpful. This tool provides all the functionality you need as a Managed Service provider and comes with an excellent support staff.

RG

Richard G.

I am using and administrating this application since 2011 and their new release has improved a lot and it is very much competitive with other known competitor of similar solution in the market.

AS

Amanullah S.

Categories in common

Features

Total

38

86

46

features in common

38

features in common

TeamDynamix user ratings

Functionality

4.1

(126)

Top features

Workflow Management
5.0
Asset Lifecycle Management
5.0
Service Catalog
4.8

everything HelpDesk user ratings

Functionality

Unique features

Interaction Tracking
5.0
Data Import/Export
N/A
Remote Access/Control
N/A

Pricing

Value for money

4.2

0.4

4.6

What users say about TeamDynamix's value for money

Our university is new to using the software, but the overall transition to TDX has been great. I really enjoy the culture of TDX and their want to continue to improve.

Juliana N.

Integration options are pretty good and the fact that it supports our Single sign-on method for increased security is a plus.

PD

Paul D.

Categories in common

Features

Total

41

130

46

features in common

41

features in common

Freshdesk user ratings

Functionality

(2.9K)

Top features

Feedback Management
5.0
Problem Management
5.0
Drag & Drop
5.0

everything HelpDesk user ratings

Functionality

Unique features

Interaction Tracking
5.0
Document Storage
N/A
Configuration Management
N/A

Pricing

Starting from

$15/month

Value for money

4.4

0.2

4.6

What users say about Freshdesk's value for money

Freshdesk provides an unrivalled ability to stay on top of client support and issue management. This tool is so far the best in class at supporting our needs in supporting our client base.

AR

Verified reviewer

It helps me solve customers' inquiry and the best benefit that comes from Freshdesk is it's free. Compared to other paid helpdesks, Freshdesk could still really be worth it.

KA

Kemal A.

Categories in common

Features

Total

46

184

46

features in common

46

features in common

EcholoN user ratings

Functionality

4.8

(35)

Top features

Document Storage
5.0
Activity Dashboard
5.0
Task Management
5.0

everything HelpDesk user ratings

Functionality

Unique features

Interaction Tracking
5.0

Categories in common

Features

Total

36

107

46

features in common

36

features in common

JIRA Service Management user ratings

Functionality

(504)

Top features

Issue Management
5.0
Issue Tracking
5.0
Data Import/Export
5.0

everything HelpDesk user ratings

Functionality

Unique features

Interaction Tracking
5.0
Customer Database
N/A
Real Time Notifications
N/A

Pricing

Starting from

$60/month

Value for money

4.3

0.3

4.6

What users say about JIRA Service Management's value for money

Great interface provided by service desk. I would recommend Jira, it has fantastic user interface with a lot features.

MP

Mladen P.

It's a good tool to track your tickets and projects you are working on. The entire Gantt chart flow is really good and helps you keep yourself updated with the projects and issues at hand.

VB

Vishal B.

Categories in common

Features

Total

34

133

46

features in common

34

features in common

Atera user ratings

Functionality

(295)

Top features

Real Time Reporting
5.0
Configuration Management
5.0
Remote Monitoring & Management
5.0

everything HelpDesk user ratings

Functionality

Unique features

Interaction Tracking
5.0
Customizable Forms
N/A
Multi-Channel Communication
N/A

Pricing

Starting from

$99/month

Value for money

4.7

0.1

4.6

What users say about Atera's value for money

That gets to be really useful for mundane things like disks getting full and memory getting full. The community shared scripts are great to copy and improve on.

mc

matthew c.

The only thing that has been frustrating is the lack of multimonitor support in Splashtop (the main remote connection software).

JM

Josh M.

Categories in common

Features

Total

36

180

46

features in common

36

features in common

NinjaOne user ratings

Functionality

4.6

(174)

Top features

Screen Sharing
5.0
Real-time Alerts
5.0
Patch Testing
5.0

everything HelpDesk user ratings

Functionality

Unique features

Interaction Tracking
5.0
CRM
N/A
Service Level Agreement (SLA) Management
N/A

Pricing

Starting from

$3/month

Value for money

4.7

0.1

4.6

What users say about NinjaOne's value for money

The patch management works great, clients feel confident that we are proactive with important security updates.

JG

Jamie G.

Coming from the ConnectWise ecosystem we were very excited to see a platform that was modern, easy to use and had fantastic integrations with the products we use.

JW

Joshua W.

Categories in common

Features

Total

30

94

46

features in common

30

features in common

TeamHeadquarters user ratings

Functionality

(10)

Top features

Reporting/Project Tracking
5.0
Project Planning/Scheduling
5.0
Prioritization
5.0

everything HelpDesk user ratings

Functionality

Unique features

Interaction Tracking
5.0
CRM
N/A
Workflow Management
N/A

Categories in common

Features

Total

19

38

46

features in common

19

features in common

GoTo Resolve user ratings

Functionality

(151)

Top features

Alerts/Escalation
5.0
Remote Access/Control
4.7
Screen Sharing
4.6

everything HelpDesk user ratings

Functionality

Unique features

Interaction Tracking
5.0
Chat/Messaging
N/A
IT Asset Management
N/A

Pricing

Starting from

$55/month

Value for money

4.3

0.3

4.6

What users say about GoTo Resolve's value for money

The best features are the ability to obtain diagnostic information on the host machine with the click of a button and the ability to have other support team members join a session.

AR

Verified reviewer

Recently this issue has got worse and worse with no resolution for months and now has us looking for different remote support software.

SB

Steve B.

Categories in common

Features

Total

45

128

46

features in common

45

features in common

VIZOR IT Asset Management user ratings

Functionality

4.0

(1)

Unique features

Service Catalog
N/A
Issue Management
N/A
Task Management
N/A

everything HelpDesk user ratings

Functionality

Unique features

Interaction Tracking
5.0
Chat/Messaging
N/A

Categories in common

Features

Total

42

113

46

features in common

42

features in common

Supportbench user ratings

Functionality

4.7

(63)

Top features

Email Management
5.0
Access Controls/Permissions
5.0
Performance Metrics
5.0

everything HelpDesk user ratings

Functionality

Unique features

Interaction Tracking
5.0
Remote Access/Control
N/A
Project Management
N/A

Pricing

Starting from

$40/month

Value for money

4.9

0.3

4.6

What users say about Supportbench's value for money

Good software helps create a high productivity rate and happy customers. We have both now that we have Supportbench.

KR

Kim R.

The notes have been a huge help in keeping track of the situations on each ticket, and it does this better than other software, in my opinion.

AR

Verified reviewer

Categories in common

Help Desk

Features

Total

27

92

46

features in common

27

features in common

Claritysoft CRM user ratings

Functionality

(127)

Top features

CRM
5.0
Pipeline Management
5.0
Client Management
5.0

everything HelpDesk user ratings

Functionality