getapp-logo

App comparison

Add up to 4 apps below to see how they compare. You can also use the "Compare" buttons while browsing.

GetApp offers objective, independent research and verified user reviews. We may earn a referral fee when you visit a vendor through our links. 

Faveo Servicedesk Logo

IT service management & helpdesk solution

Table of Contents

usersusersusers

Is this product right for your business?

Find out with a

Faveo Servicedesk - 2026 Pricing, Features, Reviews & Alternatives

Verified reviewer profile picture
Verified reviewer profile picture

All user reviews are verified by in-house moderators and provider data by our software research team.  Learn more

Last updated: October 2025

Faveo Servicedesk overview

What is Faveo Servicedesk?

Faveo ServiceDesk is a comprehensive IT service management solution that delivers ITIL-based capabilities with integrated remote monitoring and management tools. The system provides a complete approach to IT service management, combining ticketing functionality with asset and configuration management, change control, and automation capabilities. Designed for IT departments and managed service providers, Faveo ServiceDesk accommodates organizations of all sizes and is trusted by global entities including Tata Memorial Hospital, NHS, Copart, and Jaleel Holding across more than fifty countries.

Faveo ServiceDesk incorporates customizable workflows with personalized ticket statuses that reflect specific service processes, providing clear visibility for both agents and end users. Asset and configuration management functionality allows organizations to track hardware and software lifecycles, monitor licenses and contracts, and maintain a comprehensive configuration management database. The platform also automates routine tasks, approvals, and escalations, ensuring service level agreement targets are consistently met.

Key benefits of using Faveo Servicedesk

  • Helps streamline IT service management with a unified platform for ticketing, asset tracking, and remote monitoring.
  • Gain complete visibility and control over your IT environment with advanced asset management, configuration tracking, and real-time analytics for smarter decision-making
  • Ensure security and compliance with role-based access, secure authentication, and data protection across all user actions
  • Integrate with popular tools and channels like WhatsApp and telephony, enabling fast, omnichannel support and effortless collaboration
  • Starting price

    15per user /
    per month

    Alternatives

    with better value for money

    Faveo Servicedesk’s user interface

    Ease of use rating:

    Faveo Servicedesk reviews

    Overall rating

    empty-state-img

    No reviews

    Rating breakdown
    • Value for money
    • Ease of use
    • Features
    • Customer support
    Rating distribution

    5

    4

    3

    2

    1

    0

    0

    0

    0

    0

    Faveo Servicedesk's features

    Analytics
    Asset tracking
    Change management
    Customer support
    Incident management
    Inventory management
    IT asset management
    Knowledge base management
    Problem management
    Reporting & statistics
    Self service portal
    Support ticket management

    Faveo Servicedesk alternatives

    Faveo Servicedesk logo

    Starting from

    15

    /user

    Per month

    Free trial
    Free version
    Ease of Use
    Features
    Value for Money
    Customer Support
    Zendesk Suite logo
    visit website

    Starting from

    55

    Per month

    Free trial
    Free version
    Ease of Use
    Features
    Value for Money
    Customer Support
    Autotask PSA logo
    visit website

    Starting from

    Empty state illustration for "No pricing info"

    No pricing info

    Free trial
    Free version
    Ease of Use
    Features
    Value for Money
    Customer Support
    TeamSupport logo
    visit website

    Starting from

    45

    Per month

    Free trial
    Free version
    Ease of Use
    Features
    Value for Money
    Customer Support

    Faveo Servicedesk pricing

    Pricing plans

    Pricing details:

    Free plan
    Free trial
    Subscription

    Startup

    15

    /user

    Per month

    Features included:

    • Attachment Scanner
    • Asset Management
    • Problem Management
    • Change Management
    • Release Management
    • Contract Management

    SME

    25

    /user

    Per month

    Features included:

    • LDAP
    • Azure Active Directory
    • Round-Robin routing
    • Skill-based routing
    • CSS customization

    Enterprise

    Empty state illustration for "No pricing info"

    No pricing info

    Features included:

    • Ad Hoc Approval
    • Department Status Link
    • Custom Js

    User opinions about Faveo Servicedesk price and value

    Value for money rating:

    Faveo Servicedesk integrations (1)

    Top integrations

    Faveo Servicedesk support options

    Typical customers

    Freelancers
    Small businesses
    Mid size businesses
    Large enterprises

    Platforms supported

    Web
    Android
    iPhone/iPad

    Support options

    Email/Help Desk
    FAQs/Forum
    Knowledge Base
    Chat

    Training options

    In Person
    Live Online
    Webinars
    Documentation

    Faveo Servicedesk FAQs

    Q. What type of pricing plans does Faveo Servicedesk offer?

    Faveo Servicedesk has the following pricing plans:
    Starting from: $15.00/month
    Pricing model: Subscription, Open Source
    Free Trial: Available | (No Credit Card required)

    These products have better value for money


    Q. Who are the typical users of Faveo Servicedesk?

    Faveo Servicedesk has the following typical customers:
    Freelancers, Non Profit, Small Business


    Q. What languages does Faveo Servicedesk support?

    Faveo Servicedesk supports the following languages:
    English, Arabic, French, Indonesian, Italian, Norwegian (Bokmal), Portuguese, Russian, Spanish


    Q. Does Faveo Servicedesk offer an API?

    No, Faveo Servicedesk does not have an API available.


    Q. What other apps does Faveo Servicedesk integrate with?

    Faveo Servicedesk integrates with the following applications:
    Microsoft Entra ID


    Q. What level of support does Faveo Servicedesk offer?

    Faveo Servicedesk offers the following support options:
    Email/Help Desk, FAQs/Forum, Knowledge Base, Chat

    Related categories