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Gladly vs UJET Comparison
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Overview
Gladly is a cloud-based customer service platform that helps agents to track client communication occurring on multiple channels...
UJET is a modern cloud contact center software company with leading innovation in smartphone-era customer support on the...
- Platforms supported
- Web-based
- iPhone app
- Android app
- Windows Phone app
- Typical customers
- Freelancers
- Small businesses
- Mid size businesses
- Large enterprises
- Customer support
- Phone
- Online
- Knowledge base
- Video tutorials
- Platforms supported
- Web-based
- iPhone app
- Android app
- Windows Phone app
- Typical customers
- Freelancers
- Small businesses
- Mid size businesses
- Large enterprises
- Customer support
- Phone
- Online
- Knowledge base
- Video tutorials
Video & Screenshots
No videos yet
Pricing
Starting from
150
/user
Per year
- Free trial available
- Credit cardless trial
- Free account
- Subscription based
Starting from
No pricing info
- Free trial available
- Credit cardless trial
- Free account
- Subscription based
User reviews
Pros
The ability to have the customer as the focus and centralized around them is fantastic, it is the best system for customer support that I have used in 20 years.
Love how easy it is to help the customer in all forms of communication, everything being in one 🏼 place is beyond helpful. Not having to click through tabs is a life saver.
I loved the ability to communicate with our customers with ease. It also easy to organize your inbox which is convenient.
Pros
The features available for call routing are amazing. There are some small tweaks but nothing that hinders the ability to receive and place calls so overall we love this tool.
We had a team of Specialists from Ujet to come out. They were very helpful and gave very good information and tips on how to successfully get the most out of Ujet.
I reach out to customers along with business to resolve any issue possible and i am 98% successful doing so.
Cons
I dislike when you are trying to merge a call you have to press the hang-up button then it gives you the option to merge.
Reporting, it's hard to generate the per-hour reporting and small screen for writing an email.
Looking at a white screen all day is hard on the eyes.
Cons
Because technology failed at times, sometimes this affects UJET. There are times when the software will go down and we are unable to type or communicate with the customers.
It appears as a user when working with multiple chats the messaging freezes within the phone application and sometimes does not work well with the other application that is integrated with it.
There is very low options for user customization, but there is for system admins. Unable to confirm any other features or a local channel for team members.
Key features
- Total features81
- API
- Activity Dashboard
- Alerts/Escalation
- Appointment Management
- Archiving & Retention
- Auto-Responders
- Automated Routing
- Automatic Call Distribution
- Batch Communications
- Blended Call Center
- CRM
- Call Center Management
- Call Logging
- Call Monitoring
- Call Recording
- Call Routing
- Call Scripting
- Call Transfer
- Campaign Management
- Canned Responses
- Case Management
- Chat/Messaging
- Communication Management
- Computer Telephony Integration
- Content Management
- Customer Complaint Tracking
- Customer Database
- Customer Experience Management
- Customer History
- Customer Segmentation
- Customizable Branding
- Dashboard
- Document Storage
- Email Management
- Feedback Management
- File Sharing
- File Transfer
- Forms Management
- Geotargeting
- Help Desk Management
- IT Asset Management
- IVR/Voice Recognition
- Inbound Call Center
- Inbox Management
- Interaction Tracking
- Interactive Content
- Issue Management
- Issue Tracking
- Knowledge Base Management
- Knowledge Management
- Live Chat
- Macros/Templated Responses
- Manual Dialer
- Mobile Access
- Multi-Channel Communication
- Multi-Channel Data Collection
- Multi-Channel Management
- Negative Feedback Management
- On-Demand Communications
- Outbound Call Center
- PBX
- Performance Metrics
- Personalization
- Phone Key Input
- Predictive Analytics
- Predictive Dialer
- Proactive Chat
- Progressive Dialer
- Quality Assurance
- Queue Management
- Real Time Reporting
- Real-Time Chat
- Real-time Consumer-facing Chat
- Recording
- Remote Access/Control
- Reporting & Statistics
- Reporting/Analytics
- Routing
- SMS Messaging
- SSL Security
- Self Service Portal
- Sentiment Analysis
- Service Level Agreement (SLA) Management
- Social Media Integration
- Social Media Monitoring
- Support Ticket Management
- Survey/Poll Management
- Surveys & Feedback
- Template Management
- Text Analysis
- Text to Speech
- Third Party Integrations
- Transcripts/Chat History
- Transfers/Routing
- VoIP Connection
- Voice Customization
- Voice Mail
- Website Visitor Tracking
- Workflow Configuration
- Workflow Management
- Total features64
- API
- Activity Dashboard
- Alerts/Escalation
- Appointment Management
- Archiving & Retention
- Auto-Responders
- Automated Routing
- Automatic Call Distribution
- Batch Communications
- Blended Call Center
- CRM
- Call Center Management
- Call Logging
- Call Monitoring
- Call Recording
- Call Routing
- Call Scripting
- Call Transfer
- Campaign Management
- Canned Responses
- Case Management
- Chat/Messaging
- Communication Management
- Computer Telephony Integration
- Content Management
- Customer Complaint Tracking
- Customer Database
- Customer Experience Management
- Customer History
- Customer Segmentation
- Customizable Branding
- Dashboard
- Document Storage
- Email Management
- Feedback Management
- File Sharing
- File Transfer
- Forms Management
- Geotargeting
- Help Desk Management
- IT Asset Management
- IVR/Voice Recognition
- Inbound Call Center
- Inbox Management
- Interaction Tracking
- Interactive Content
- Issue Management
- Issue Tracking
- Knowledge Base Management
- Knowledge Management
- Live Chat
- Macros/Templated Responses
- Manual Dialer
- Mobile Access
- Multi-Channel Communication
- Multi-Channel Data Collection
- Multi-Channel Management
- Negative Feedback Management
- On-Demand Communications
- Outbound Call Center
- PBX
- Performance Metrics
- Personalization
- Phone Key Input
- Predictive Analytics
- Predictive Dialer
- Proactive Chat
- Progressive Dialer
- Quality Assurance
- Queue Management
- Real Time Reporting
- Real-Time Chat
- Real-time Consumer-facing Chat
- Recording
- Remote Access/Control
- Reporting & Statistics
- Reporting/Analytics
- Routing
- SMS Messaging
- SSL Security
- Self Service Portal
- Sentiment Analysis
- Service Level Agreement (SLA) Management
- Social Media Integration
- Social Media Monitoring
- Support Ticket Management
- Survey/Poll Management
- Surveys & Feedback
- Template Management
- Text Analysis
- Text to Speech
- Third Party Integrations
- Transcripts/Chat History
- Transfers/Routing
- VoIP Connection
- Voice Customization
- Voice Mail
- Website Visitor Tracking
- Workflow Configuration
- Workflow Management
Integrations
- Total integrations28
- Adobe Commerce
- BigCommerce
- Freshdesk
- Google Analytics 360
- HubSpot CRM
- Intercom
- Jira
- Mailchimp
- Meta for Business
- Pipedrive
- Salesforce Sales Cloud
- Shopify
- Slack
- Twilio
- WordPress
- Zapier
- Zendesk Suite
- Zoho CRM
- Total integrations12
- Adobe Commerce
- BigCommerce
- Freshdesk
- Google Analytics 360
- HubSpot CRM
- Intercom
- Jira
- Mailchimp
- Meta for Business
- Pipedrive
- Salesforce Sales Cloud
- Shopify
- Slack
- Twilio
- WordPress
- Zapier
- Zendesk Suite
- Zoho CRM
User reviews that mention these apps
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