This is your compare tray

Apps you want to compare will be listed here. Launch a head to head comparison at any time.

All categories

Gladly vs UJET Comparison

Add to Compare
Compare Similar Apps
Bitrix24
Zendesk
Zoho Desk
Freshdesk
Talkdesk
Agile CRM

Overview

Gladly is a cloud-based customer service platform that helps agents to track client communication occurring on multiple channels...

Category Leaders

UJET is a modern cloud contact center software company with leading innovation in smartphone-era customer support on the...

  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials
  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials

Screenshots

Pricing

Starting from
$

38

  • Free trial available
  • No credit card required
  • Free account
  • Subscription based
Starting from

No info

  • Free trial available
  • No credit card required
  • Free account
  • Subscription based

User reviews

5.0

5

4

3

2

1

1

0

0

0

0

  • Value for money
  • Ease of use
  • Features
  • Customer support
100%
would recommend this app

5

4

3

2

1

69

33

7

2

1

  • Value for money
  • Ease of use
  • Features
  • Customer support
97%
would recommend this app

Pros

Not enoughreviews yet

Pros

The features available for call routing are amazing. There are some small tweaks but nothing that hinders the ability to receive and place calls so overall we love this tool.
We had a team of Specialists from Ujet to come out. They were very helpful and gave very good information and tips on how to successfully get the most out of Ujet.
I reach out to customers along with business to resolve any issue possible and i am 98% successful doing so.

Cons

Not enoughreviews yet

Cons

Because technology failed at times, sometimes this affects UJET. There are times when the software will go down and we are unable to type or communicate with the customers.
It appears as a user when working with multiple chats the messaging freezes within the phone application and sometimes does not work well with the other application that is integrated with it.
There is very low options for user customization, but there is for system admins. Unable to confirm any other features or a local channel for team members.
  • Vendor responds to reviews
  • Last reviewN/A
  • Vendor responds to reviews
  • Last review9 months ago

Key features

  • Total features89
  • API
  • Activity Dashboard
  • Alerts / Escalation
  • Appointment Management
  • Archiving & Retention
  • Authentication
  • Auto-Responders
  • Automated Routing
  • Automatic Call Distribution
  • Batch Communications
  • Blended Call Center
  • CRM
  • Call Center Management
  • Call Logging
  • Call Monitoring
  • Call Recording
  • Call Routing
  • Call Scripting
  • Call Transfer
  • Campaign Management
  • Canned Responses
  • Case Management
  • Chat Transcript
  • Chat/Messaging
  • Communication Management
  • Complaint Management
  • Computer Telephony Integration
  • Contact Management
  • Content Management
  • Customer Complaint Tracking
  • Customer Database
  • Customer Experience Management
  • Customer Profiles
  • Customer Segmentation
  • Customizable Branding
  • Dashboard
  • Document Storage
  • Email Distribution
  • Email Management
  • Feedback Management
  • File Sharing
  • File Transfer
  • Forms Management
  • Geotargeting
  • HIPAA Compliant
  • Help Desk Management
  • IT Asset Management
  • IVR / Voice Recognition
  • Inbound Call Center
  • Inbox Management
  • Interaction Tracking
  • Interactive Content
  • Issue Management
  • Issue Tracking
  • Knowledge Base Management
  • Knowledge Management
  • Live Chat
  • Macros/Templated Responses
  • Manual Dialer
  • Mobile Access
  • Multi-Channel Communication
  • Multi-Channel Data Collection
  • Multi-Channel Management
  • Negative Feedback Management
  • Network Monitoring
  • On-Demand Communications
  • Outbound Call Center
  • Performance Metrics
  • Personalization
  • Phone Key Input
  • Predictive Analytics
  • Predictive Dialer
  • Proactive Chat
  • Problem Management
  • Productivity Analysis
  • Progressive Dialer
  • Quality Assurance
  • Queue Management
  • Real Time Reporting
  • Real-Time Chat
  • Real-time Consumer-facing Chat
  • Recording
  • Remote Access/Control
  • Reporting & Statistics
  • Reporting/Analytics
  • Request Assignment
  • Routing
  • SMS Messaging
  • SSL Security
  • Self Service Portal
  • Semantic Search
  • Sentiment Analysis
  • Service Level Agreement (SLA) Management
  • Social Media Integration
  • Social Media Monitoring
  • Support Ticket Management
  • Survey/Poll Management
  • Surveys & Feedback
  • Template Management
  • Text Analysis
  • Text to Speech
  • Third Party Integrations
  • Transcripts/Chat History
  • Transfers/Routing
  • Voice Customization
  • Voice Mail
  • Website Visitor Tracking
  • Workflow Configuration
  • Workflow Management
  • Total features64
  • API
  • Activity Dashboard
  • Alerts / Escalation
  • Appointment Management
  • Archiving & Retention
  • Authentication
  • Auto-Responders
  • Automated Routing
  • Automatic Call Distribution
  • Batch Communications
  • Blended Call Center
  • CRM
  • Call Center Management
  • Call Logging
  • Call Monitoring
  • Call Recording
  • Call Routing
  • Call Scripting
  • Call Transfer
  • Campaign Management
  • Canned Responses
  • Case Management
  • Chat Transcript
  • Chat/Messaging
  • Communication Management
  • Complaint Management
  • Computer Telephony Integration
  • Contact Management
  • Content Management
  • Customer Complaint Tracking
  • Customer Database
  • Customer Experience Management
  • Customer Profiles
  • Customer Segmentation
  • Customizable Branding
  • Dashboard
  • Document Storage
  • Email Distribution
  • Email Management
  • Feedback Management
  • File Sharing
  • File Transfer
  • Forms Management
  • Geotargeting
  • HIPAA Compliant
  • Help Desk Management
  • IT Asset Management
  • IVR / Voice Recognition
  • Inbound Call Center
  • Inbox Management
  • Interaction Tracking
  • Interactive Content
  • Issue Management
  • Issue Tracking
  • Knowledge Base Management
  • Knowledge Management
  • Live Chat
  • Macros/Templated Responses
  • Manual Dialer
  • Mobile Access
  • Multi-Channel Communication
  • Multi-Channel Data Collection
  • Multi-Channel Management
  • Negative Feedback Management
  • Network Monitoring
  • On-Demand Communications
  • Outbound Call Center
  • Performance Metrics
  • Personalization
  • Phone Key Input
  • Predictive Analytics
  • Predictive Dialer
  • Proactive Chat
  • Problem Management
  • Productivity Analysis
  • Progressive Dialer
  • Quality Assurance
  • Queue Management
  • Real Time Reporting
  • Real-Time Chat
  • Real-time Consumer-facing Chat
  • Recording
  • Remote Access/Control
  • Reporting & Statistics
  • Reporting/Analytics
  • Request Assignment
  • Routing
  • SMS Messaging
  • SSL Security
  • Self Service Portal
  • Semantic Search
  • Sentiment Analysis
  • Service Level Agreement (SLA) Management
  • Social Media Integration
  • Social Media Monitoring
  • Support Ticket Management
  • Survey/Poll Management
  • Surveys & Feedback
  • Template Management
  • Text Analysis
  • Text to Speech
  • Third Party Integrations
  • Transcripts/Chat History
  • Transfers/Routing
  • Voice Customization
  • Voice Mail
  • Website Visitor Tracking
  • Workflow Configuration
  • Workflow Management

Integrations

  • Total integrations3
  • BigCommerce
  • Facebook
  • Freshdesk
  • Google Analytics
  • HubSpot CRM
  • Jira
  • Joomla
  • Magento Commerce
  • Mailchimp
  • Pipedrive
  • Salesforce Sales Cloud
  • Salesforce Service Cloud
  • Shopify
  • Slack
  • SugarCRM
  • Twitter
  • Wordpress
  • Zapier
  • Zendesk
  • Zoho CRM
  • Total integrations4
  • BigCommerce
  • Facebook
  • Freshdesk
  • Google Analytics
  • HubSpot CRM
  • Jira
  • Joomla
  • Magento Commerce
  • Mailchimp
  • Pipedrive
  • Salesforce Sales Cloud
  • Salesforce Service Cloud
  • Shopify
  • Slack
  • SugarCRM
  • Twitter
  • Wordpress
  • Zapier
  • Zendesk
  • Zoho CRM

Security

  • Encryption of sensitive data at rest
  • HTTPS for all pages (web-based apps)
  • Reports/alerts for security breaches
  • Multifactor authentication options
  • Customer data removed upon service cancellation
  • Encryption of sensitive data at rest
  • HTTPS for all pages (web-based apps)
  • Reports/alerts for security breaches
  • Multifactor authentication options
  • Customer data removed upon service cancellation

User reviews that mention these apps

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10.00/10

Share this review:

UJET

UJET Review

Reviewed 2 years ago
Pros

The customer support with the product is amazing.

Cons

I would gladly list any cons however haven't had issues to report!

Gladly vs. UJET

See how Gladly and UJET stack up against each other by comparing features, pricing, ratings, integrations, security & more.