App comparison

Add up to 4 apps below to see how they compare. You can also use the "Compare" buttons while browsing.

Gladly Logo

Gladly

4.8
(115)

Write a review

Gladly is a Cloud-based customer service platform

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(2)

Gladly Alternatives & Competitors

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Features


Pricing model


Devices supported


User rating


Organization types


Integrated with


Industry


Company size


Kustomer logo

Kustomer

4.5
(39)

Modern Customer Service Software For Customer-First Brands

Features

Total

Kustomer logo
Gladly logo

46

97

81

features in common

46

features in common

Kustomer logo

Kustomer user ratings

Functionality

4.4
(39)

Top features

  • Live Chat

    5.0

  • Queue Management

    5.0

  • Communication Management

    5.0

Gladly logo

Gladly user ratings

Functionality

4.8
(115)

Top features

  • Voice Mail

    5.0

  • Text Analysis

    5.0

  • Proactive Chat

    5.0

Pricing

Starting from

$29/month

Value for money

Kustomer logo
4.3

0.6

Gladly logo
4.9

What users say about Kustomer's value for money

Best part is that the software is easy to get used to. It works great for emails, and live chat, with the ability to have different channels.
The support we have received from the Kustomer team has been outstanding, and they are always available when we need them. The setup was thorough and complete.
Missive logo

Missive

4.9
(47)

Collaborative inbox for teams

Features

Total

Missive logo
Gladly logo

25

72

81

features in common

25

features in common

Missive logo

Missive user ratings

Functionality

4.7
(47)

Top features

  • Communication Management

    5.0

  • Task Management

    5.0

  • File Sharing

    5.0

Gladly logo

Gladly user ratings

Functionality

4.8
(115)

Top features

  • Voice Mail

    5.0

  • Text Analysis

    5.0

  • Proactive Chat

    5.0

Pricing

Starting from

$13/month

Value for money

Missive logo
4.7

0.2

Gladly logo
4.9

What users say about Missive's value for money

Great software - constantly being updated with new features and the support team is fantastic. Very easy to implement to our team, and now we couldn't operate without it.
They pack a ton of incredibly useful features into a super clean, easy to use UI. They also have a ton of power features like keyboard shortcuts and rules that help me keep my inbox sane.
Zoho Desk logo

Zoho Desk

4.5
(1.9K)

Superior customer service. Lasting experiences.

Features

Total

Zoho Desk logo
Gladly logo

73

158

81

features in common

73

features in common

Zoho Desk logo

Zoho Desk user ratings

Functionality

4.5
(1.9K)

Top features

  • SSL Security

    5.0

  • Workflow Configuration

    5.0

  • Customer History

    5.0

Gladly logo

Gladly user ratings

Functionality

4.8
(115)

Top features

  • Voice Mail

    5.0

  • Text Analysis

    5.0

  • Proactive Chat

    5.0

Pricing

Starting from

$14/month

Value for money

Zoho Desk logo
4.5

0.4

Gladly logo
4.9

What users say about Zoho Desk's value for money

Previous to using Zoho, we were managing all our CS in our email inbox. Items were getting lost or forgotten about and it was driving me crazy.
Zoho Desk is a great addition to the Zoho Suite of products. We appreciate the great value offers in the entire suite.
SOGEDES.X logo

SOGEDES.X

(0)

Cloud-based omnichannel call and contact center solution

Features

Total

SOGEDES.X logo
Gladly logo

35

71

81

features in common

35

features in common

SOGEDES.X logo

SOGEDES.X user ratings

Functionality

Unique features

  • Contact Management

    N/A

  • Voice Customization

    N/A

  • Real Time Notifications

    N/A

Gladly logo

Gladly user ratings

Functionality

4.8
(115)

Top features

  • Voice Mail

    5.0

  • Text Analysis

    5.0

  • Proactive Chat

    5.0

Zendesk Suite logo

Zendesk Suite

4.4
(3.4K)

Service-first CRM company that builds support & sales tools

Features

Total

Zendesk Suite logo
Gladly logo

77

184

81

features in common

77

features in common

Zendesk Suite logo

Zendesk Suite user ratings

Functionality

4.3
(3.4K)

Top features

  • Audit Trail

    5.0

  • Real Time Data

    5.0

  • Customer Complaint Tracking

    5.0

Gladly logo

Gladly user ratings

Functionality

4.8
(115)

Top features

  • Voice Mail

    5.0

  • Text Analysis

    5.0

  • Proactive Chat

    5.0

Pricing

Starting from

$49/month

Value for money

Zendesk Suite logo
4.2

0.7

Gladly logo
4.9

What users say about Zendesk Suite's value for money

I love that its very user friendly to use ad easy to manage tasks. I love the interface make it easy to get tickets handled and provide the best customer service for my job.
This was a much appreciated improvement. A great feature is that you can integrated with the big social media platforms like Twitter and Facebook to allow CC to responde quite quickly.
MarketSurge logo

MarketSurge

5.0
(13)

All in one lead management software

Features

Total

MarketSurge logo
Gladly logo

24

74

81

features in common

24

features in common

MarketSurge logo

MarketSurge user ratings

Functionality

4.9
(13)

Top features

  • Lead Capture

    5.0

  • Lead Segmentation

    5.0

  • Interaction Tracking

    5.0

Gladly logo

Gladly user ratings

Functionality

4.8
(115)

Top features

  • Voice Mail

    5.0

  • Text Analysis

    5.0

  • Proactive Chat

    5.0

Pricing

Value for money

MarketSurge logo
5.0

0.1

Gladly logo
4.9

What users say about MarketSurge's value for money

I love that all my communication (phone calls, texts, emails) are on one thread with each client or contractor that I work with. I love that I can set up templates and campaigns with automation.
Customer service is outstanding. It’s very feature rich even though I haven’t used all of it and the automations work well.
Verloop logo

Verloop

4.7
(10)

Conversational AI for Customer Support

Features

Total

Verloop logo
Gladly logo

29

63

81

features in common

29

features in common

Verloop logo

Verloop user ratings

Functionality

4.4
(10)

Top features

  • Chatbot

    5.0

  • Transcripts/Chat History

    4.0

  • Customer Support

    4.0

Gladly logo

Gladly user ratings

Functionality

4.8
(115)

Top features

  • Voice Mail

    5.0

  • Text Analysis

    5.0

  • Proactive Chat

    5.0

Intercom logo

Intercom

4.5
(905)

Making internet business personal

Features

Total

Intercom logo
Gladly logo

52

181

81

features in common

52

features in common

Intercom logo

Intercom user ratings

Functionality

4.4
(905)

Top features

  • Contact Management

    5.0

  • Interaction Tracking

    5.0

  • API

    5.0

Gladly logo

Gladly user ratings

Functionality

4.8
(115)

Top features

  • Voice Mail

    5.0

  • Text Analysis

    5.0

  • Proactive Chat

    5.0

Pricing

Starting from

$67/month

Value for money

Intercom logo
4.0

0.9

Gladly logo
4.9

What users say about Intercom's value for money

Embedded chats with history are quite nice, it has both the messages and notes left by the supporting team members to each other. Chat itself works quite good and overall thing of a good quality.
Intercom is overall a really good, professional product. They have great quality of support, good training material, and they still keep releasing.
Quiq Messaging logo

Quiq Messaging

4.6
(36)

Business messaging solution - SMS, FB Messenger, Kik, & Chat

Features

Total

Quiq Messaging logo
Gladly logo

42

108

81

features in common

42

features in common

Quiq Messaging logo

Quiq Messaging user ratings

Functionality

4.3
(36)

Unique features

  • Collaboration Tools

    N/A

  • Mass Texting

    N/A

  • Intent Recognition

    N/A

Gladly logo

Gladly user ratings

Functionality

4.8
(115)

Top features

  • Voice Mail

    5.0

  • Text Analysis

    5.0

  • Proactive Chat

    5.0

Pricing

Starting from

$6,000/month

Value for money

Quiq Messaging logo
4.5

0.4

Gladly logo
4.9

What users say about Quiq Messaging's value for money

I feel like they are genuinely concerned about my success and will do anything possible to help me be successful.
This is a great company with wonderful customer service and people that really care about their clients.
Yonyx logo

Yonyx

4.7
(200)

Decision tree driven Interactive guides for customer service

Features

Total

Yonyx logo
Gladly logo

19

41

81

features in common

19

features in common

Yonyx logo

Yonyx user ratings

Functionality

4.6
(200)

Top features

  • Feedback Management

    5.0

  • Routing

    5.0

  • Help Desk Management

    5.0

Gladly logo

Gladly user ratings

Functionality

4.8
(115)

Top features

  • Voice Mail

    5.0

  • Text Analysis

    5.0

  • Proactive Chat

    5.0

Pricing

Value for money

Yonyx logo
4.7

0.2

Gladly logo
4.9

What users say about Yonyx's value for money

The scope of content moderation is fantastic.4 Content management, ease of adaptability of this software is great.5 It is a value for money experience for the end user.
Far and away the best part is the support I've received from a customer rep. They always make themselves available to answer any and all of my questions and share their vast wealth of knowledge.
Freshdesk logo

Freshdesk

4.5
(2.8K)

Online helpdesk system and customer service software

Features

Total

Freshdesk logo
Gladly logo

55

130

81

features in common

55

features in common

Freshdesk logo

Freshdesk user ratings

Functionality

4.3
(2.8K)

Top features

  • Feedback Management

    5.0

  • Customer Complaint Tracking

    5.0

  • Case Management

    5.0

Gladly logo

Gladly user ratings

Functionality

4.8
(115)

Top features

  • Voice Mail

    5.0

  • Text Analysis

    5.0

  • Proactive Chat

    5.0

Pricing

Starting from

$15/month

Value for money

Freshdesk logo
4.4

0.5

Gladly logo
4.9

What users say about Freshdesk's value for money

Freshdesk provides an unrivalled ability to stay on top of client support and issue management. This tool is so far the best in class at supporting our needs in supporting our client base.
It helps me solve customers' inquiry and the best benefit that comes from Freshdesk is it's free. Compared to other paid helpdesks, Freshdesk could still really be worth it.
Qualtrics CustomerXM logo

Qualtrics CustomerXM

4.7
(243)

Customer experience management (CXM) platform

Features

Total

Qualtrics CustomerXM logo
Gladly logo

29

66

81

features in common

29

features in common

Qualtrics CustomerXM logo

Qualtrics CustomerXM user ratings

Functionality

4.6
(243)

Top features

  • Dashboard

    5.0

  • Complaint Monitoring

    5.0

  • Communication Management

    5.0

Gladly logo

Gladly user ratings

Functionality

4.8
(115)

Top features

  • Voice Mail

    5.0

  • Text Analysis

    5.0

  • Proactive Chat

    5.0

Pricing

Starting from

$1,500/year

Value for money

Qualtrics CustomerXM logo
4.5

0.4

Gladly logo
4.9

What users say about Qualtrics CustomerXM's value for money

Our experience has been great. They were great to work with during our implementation and are always willing to work with us on a project or if we have questions.
Very positive, and from what I have personally seen, the best in the market (although you must pay for access the best solution!).
LiveAgent logo

LiveAgent

4.7
(1.2K)

Great customer service starts with better help desk software

Features

Total

LiveAgent logo
Gladly logo

72

174

81

features in common

72

features in common

LiveAgent logo

LiveAgent user ratings

Functionality

4.6
(1.2K)

Top features

  • Inbox Management

    5.0

  • Chat/Messaging

    5.0

  • Computer Telephony Integration

    5.0

Gladly logo

Gladly user ratings

Functionality

4.8
(115)

Top features

  • Voice Mail

    5.0

  • Text Analysis

    5.0

  • Proactive Chat

    5.0

Pricing

Starting from

$15/month

Value for money

LiveAgent logo
4.7

0.2

Gladly logo
4.9

What users say about LiveAgent's value for money

It's a powerful, elegant and quite complete helpdesk/live chat/ticket handling solution. It has a very complete free tier and powerful (if expensive for us) premium features.
Okay, but the UX is atrocious. Out of all the other helpdesk solutions I have used, LiveAgent is by far the most frustrating to set up and navigate.
ThriveDesk logo

ThriveDesk

4.7
(34)

Customer experience software for small businesses

Features

Total

ThriveDesk logo
Gladly logo

21

41

81

features in common

21

features in common

ThriveDesk logo

ThriveDesk user ratings

Functionality

4.5
(34)

Top features

  • File Sharing

    5.0

  • Third Party Integrations

    5.0

  • Real Time Notifications

    5.0

Gladly logo

Gladly user ratings

Functionality

4.8
(115)

Top features

  • Voice Mail

    5.0

  • Text Analysis

    5.0

  • Proactive Chat

    5.0

Pricing

Starting from

$15/month

Value for money

ThriveDesk logo
4.8

0.1

Gladly logo
4.9

What users say about ThriveDesk's value for money

I like that the UI of ThriveDesk is very good - clean and well-designed. If I feel that way, my customers would likely feel same when they visit my ThriveHelp-based Help desk.
Overall I'm very happy with ThriveDesk and would recommend to anyone looking for a all in one communication platform to give it a go. The support is very responsive and willing to help.
Drift logo

Drift

4.5
(171)

Live chat & in-app messaging for sales & marketing

Features

Total

Drift logo
Gladly logo

35

151

81

features in common

35

features in common

Drift logo

Drift user ratings

Functionality

4.4
(171)

Top features

  • Online Booking

    5.0

  • Lead Qualification

    5.0

  • Lead Capture

    5.0

Gladly logo

Gladly user ratings

Functionality

4.8
(115)

Top features

  • Voice Mail

    5.0

  • Text Analysis

    5.0

  • Proactive Chat

    5.0

Pricing

Value for money

Drift logo
4.1

0.8

Gladly logo
4.9

What users say about Drift's value for money

For users, there were just so many options on the admin side of things, and using it, I immediately felt lost and confused.
The option to also use converstional pages is awesome and integrating those into ABM programs has been exciting.

Categories in common

Froged logo

Froged

4.7
(51)

THE one tool for onboarding, engagement & customer support

Features

Total

Froged logo
Gladly logo

43

98

81

features in common

43

features in common

Froged logo

Froged user ratings

Functionality

4.6
(51)

Top features

  • Multi-Channel Communication

    5.0

  • Knowledge Management

    5.0

  • Customer Management

    5.0

Gladly logo

Gladly user ratings

Functionality

4.8
(115)

Top features

  • Voice Mail

    5.0

  • Text Analysis

    5.0

  • Proactive Chat

    5.0

Pricing

Starting from

79/month

Value for money

Froged logo
4.8

0.1

Gladly logo
4.9

What users say about Froged's value for money

The experience so far is great. They are constantly improving the tools and have great support.
I love the user interface, the ability to see live users and be able to chat with them too. I love the overall feel and support is also amazing.
Userlike logo

Userlike

4.6
(638)

Live chat and customer messaging for businesses of all sizes

Features

Total

Userlike logo
Gladly logo

35

70

81

features in common

35

features in common

Userlike logo

Userlike user ratings

Functionality

4.5
(638)

Top features

  • Live Chat

    5.0

  • Website Visitor Tracking

    5.0

  • Virtual Assistant

    5.0

Gladly logo

Gladly user ratings

Functionality

4.8
(115)

Top features

  • Voice Mail

    5.0

  • Text Analysis

    5.0

  • Proactive Chat

    5.0

Pricing

Starting from

$100/month

Value for money

Userlike logo
4.4

0.5

Gladly logo
4.9

What users say about Userlike's value for money

Great design; Great scalability; Easy integration; Great customer support; Many features and functionalities.
Works, does what it should, integrations like Slack or Pipedrive are still far from being awesome.
Survey2Connnect logo

Survey2Connnect

4.5
(17)

Cloud-based Feedback Management Solution

Features

Total

Survey2Connnect logo
Gladly logo

8

8

81

features in common

8

features in common

Survey2Connnect logo

Survey2Connnect user ratings

Functionality

4.1
(17)

Top features

  • Multi-Channel Data Collection

    5.0

  • Survey/Poll Management

    4.5

  • Negative Feedback Management

    4.5

Gladly logo

Gladly user ratings

Functionality

4.8
(115)

Top features

  • Voice Mail

    5.0

  • Text Analysis

    5.0

  • Proactive Chat

    5.0

Pricing

Value for money

Survey2Connnect logo
4.6

0.3

Gladly logo
4.9

What users say about Survey2Connnect's value for money

It was a very good experience, the staff is very helpful, and it is very good as a DIY platform.
I liked the most about the website that it is very simple to develop a survey link, download the data and even visually it is very good.
Dixa logo

Dixa

4.3
(20)

Conversational Customer Service Software

Features

Total

Dixa logo
Gladly logo

49

95

81

features in common

49

features in common

Dixa logo

Dixa user ratings

Functionality

3.9
(20)

Top features

  • Queue Management

    5.0

  • Multi-Channel Communication

    5.0

  • IVR/Voice Recognition

    5.0

Gladly logo

Gladly user ratings

Functionality

4.8
(115)

Top features

  • Voice Mail

    5.0

  • Text Analysis

    5.0

  • Proactive Chat

    5.0

Pricing

Starting from

$39/month

Value for money

Dixa logo
4.2

0.7

Gladly logo
4.9

What users say about Dixa's value for money

The quality of the calls are fantastic, 98% of the calls going without interruptions and with good sound quality.
They are great at working with you to make it a great experience. If you are a traditional contact center I would recommend giving them a shot.
FuseDesk logo

FuseDesk

4.0
(5)

Help Desk, Support Ticketing, and Messaging Platform

Features

Total

FuseDesk logo
Gladly logo

48

97

81

features in common

48

features in common

FuseDesk logo

FuseDesk user ratings

Functionality

4.6
(5)

Unique features

  • Multiple User Accounts

    N/A

  • Real Time Reporting

    N/A

  • Trend Analysis

    N/A

Gladly logo

Gladly user ratings

Functionality

4.8
(115)

Top features

  • Voice Mail

    5.0

  • Text Analysis

    5.0

  • Proactive Chat

    5.0

UJET logo

UJET

4.5
(116)

Customer interaction & support platform with CRM integration

Features

Total

UJET logo
Gladly logo

45

64

81

features in common

45

features in common

UJET logo

UJET user ratings

Functionality

4.5
(116)

Top features

  • Call Monitoring

    5.0

  • Call Logging

    5.0

  • Computer Telephony Integration

    5.0

Gladly logo

Gladly user ratings

Functionality

4.8
(115)

Top features

  • Voice Mail

    5.0

  • Text Analysis

    5.0

  • Proactive Chat

    5.0

Pricing

Value for money

UJET logo
4.8

0.1

Gladly logo
4.9

What users say about UJET's value for money

The features available for call routing are amazing. There are some small tweaks but nothing that hinders the ability to receive and place calls so overall we love this tool.
Because technology failed at times, sometimes this affects UJET. There are times when the software will go down and we are unable to type or communicate with the customers.