Gladly Alternatives &amp; Competitors

(39)

Top features

Live Chat
5.0
Queue Management
5.0
Communication Management
5.0

Gladly user ratings

Functionality

Top features

Voice Mail
5.0
Text Analysis
5.0
Proactive Chat
5.0

Pricing

Starting from

$29/month

Value for money

4.3

0.6

4.9

What users say about Kustomer's value for money

Best part is that the software is easy to get used to. It works great for emails, and live chat, with the ability to have different channels.

AR

Verified reviewer

The support we have received from the Kustomer team has been outstanding, and they are always available when we need them. The setup was thorough and complete.

NC

Nicole C.

Categories in common

Features

Total

25

72

81

features in common

25

features in common

Missive user ratings

Functionality

4.7

(47)

Top features

Communication Management
5.0
Task Management
5.0
File Sharing
5.0

Gladly user ratings

Functionality

Top features

Voice Mail
5.0
Text Analysis
5.0
Proactive Chat
5.0

Pricing

Starting from

$13/month

Value for money

4.7

0.2

4.9

What users say about Missive's value for money

Great software - constantly being updated with new features and the support team is fantastic. Very easy to implement to our team, and now we couldn't operate without it.

AR

Verified reviewer

They pack a ton of incredibly useful features into a super clean, easy to use UI. They also have a ton of power features like keyboard shortcuts and rules that help me keep my inbox sane.

Andrew R.

Categories in common

Features

Total

73

158

81

features in common

73

features in common

Zoho Desk user ratings

Functionality

(1.9K)

Top features

SSL Security
5.0
Workflow Configuration
5.0
Customer History
5.0

Gladly user ratings

Functionality

Top features

Voice Mail
5.0
Text Analysis
5.0
Proactive Chat
5.0

Pricing

Starting from

$14/month

Value for money

4.5

0.4

4.9

What users say about Zoho Desk's value for money

Previous to using Zoho, we were managing all our CS in our email inbox. Items were getting lost or forgotten about and it was driving me crazy.

Kassy C.

Zoho Desk is a great addition to the Zoho Suite of products. We appreciate the great value offers in the entire suite.

KB

Keith B.

Categories in common

Features

Total

35

71

81

features in common

35

features in common

SOGEDES.X user ratings

Functionality

(0)

Unique features

Contact Management
N/A
Voice Customization
N/A
Real Time Notifications
N/A

Gladly user ratings

Functionality

Top features

Voice Mail
5.0
Text Analysis
5.0
Proactive Chat
5.0

Categories in common

Features

Total

77

184

81

features in common

77

features in common

Zendesk Suite user ratings

Functionality

4.3

(3.4K)

Top features

Audit Trail
5.0
Real Time Data
5.0
Customer Complaint Tracking
5.0

Gladly user ratings

Functionality

Top features

Voice Mail
5.0
Text Analysis
5.0
Proactive Chat
5.0

Pricing

Starting from

$49/month

Value for money

4.2

0.7

4.9

What users say about Zendesk Suite's value for money

I love that its very user friendly to use ad easy to manage tasks. I love the interface make it easy to get tickets handled and provide the best customer service for my job.

SB

Sophia B.

This was a much appreciated improvement. A great feature is that you can integrated with the big social media platforms like Twitter and Facebook to allow CC to responde quite quickly.

LR

Laura R.

Categories in common

Features

Total

24

74

81

features in common

24

features in common

MarketSurge user ratings

Functionality

4.9

(13)

Top features

Lead Capture
5.0
Lead Segmentation
5.0
Interaction Tracking
5.0

Gladly user ratings

Functionality

Top features

Voice Mail
5.0
Text Analysis
5.0
Proactive Chat
5.0

Pricing

Value for money

5.0

0.1

4.9

What users say about MarketSurge's value for money

I love that all my communication (phone calls, texts, emails) are on one thread with each client or contractor that I work with. I love that I can set up templates and campaigns with automation.

LP

Lindsey P.

Customer service is outstanding. It’s very feature rich even though I haven’t used all of it and the automations work well.

SS

Sean S.

Categories in common

Features

Total

29

63

81

features in common

29

features in common

Verloop user ratings

Functionality

(10)

Top features

Chatbot
5.0
Transcripts/Chat History
4.0
Customer Support
4.0

Gladly user ratings

Functionality

Top features

Voice Mail
5.0
Text Analysis
5.0
Proactive Chat
5.0

Categories in common

Features

Total

52

181

81

features in common

52

features in common

Intercom user ratings

Functionality

(905)

Top features

Contact Management
5.0
Interaction Tracking
5.0
API
5.0

Gladly user ratings

Functionality

Top features

Voice Mail
5.0
Text Analysis
5.0
Proactive Chat
5.0

Pricing

Starting from

$67/month

Value for money

4.0

0.9

4.9

What users say about Intercom's value for money

Embedded chats with history are quite nice, it has both the messages and notes left by the supporting team members to each other. Chat itself works quite good and overall thing of a good quality.

Aleksandr S.

Intercom is overall a really good, professional product. They have great quality of support, good training material, and they still keep releasing.

Anna K.

Categories in common

Features

Total

42

108

81

features in common

42

features in common

Quiq Messaging user ratings

Functionality

4.3

(36)

Unique features

Collaboration Tools
N/A
Mass Texting
N/A
Intent Recognition
N/A

Gladly user ratings

Functionality

Top features

Voice Mail
5.0
Text Analysis
5.0
Proactive Chat
5.0

Pricing

Starting from

$6,000/month

Value for money

4.5

0.4

4.9

What users say about Quiq Messaging's value for money

I feel like they are genuinely concerned about my success and will do anything possible to help me be successful.

TJ

Todd J.

This is a great company with wonderful customer service and people that really care about their clients.

TJ

Todd J.

Categories in common

Features

Total

19

41

81

features in common

19

features in common

Yonyx user ratings

Functionality

(200)

Top features

Feedback Management
5.0
Routing
5.0
Help Desk Management
5.0

Gladly user ratings

Functionality

Top features

Voice Mail
5.0
Text Analysis
5.0
Proactive Chat
5.0

Pricing

Value for money

4.7

0.2

4.9

What users say about Yonyx's value for money

The scope of content moderation is fantastic.4 Content management, ease of adaptability of this software is great.5 It is a value for money experience for the end user.

PD

Pritam D.

Far and away the best part is the support I've received from a customer rep. They always make themselves available to answer any and all of my questions and share their vast wealth of knowledge.

AD

Andrew D.

Categories in common

Features

Total

55

130

81

features in common

55

features in common

Freshdesk user ratings

Functionality

4.3

(2.8K)

Top features

Feedback Management
5.0
Customer Complaint Tracking
5.0
Case Management
5.0

Gladly user ratings

Functionality

Top features

Voice Mail
5.0
Text Analysis
5.0
Proactive Chat
5.0

Pricing

Starting from

$15/month

Value for money

4.4

0.5

4.9

What users say about Freshdesk's value for money

Freshdesk provides an unrivalled ability to stay on top of client support and issue management. This tool is so far the best in class at supporting our needs in supporting our client base.

AR

Verified reviewer

It helps me solve customers' inquiry and the best benefit that comes from Freshdesk is it's free. Compared to other paid helpdesks, Freshdesk could still really be worth it.

KA

Kemal A.

Categories in common

Features

Total

29

66

81

features in common

29

features in common

Qualtrics CustomerXM user ratings

Functionality

(243)

Top features

Dashboard
5.0
Complaint Monitoring
5.0
Communication Management
5.0

Gladly user ratings

Functionality

Top features

Voice Mail
5.0
Text Analysis
5.0
Proactive Chat
5.0

Pricing

Starting from

$1,500/year

Value for money

4.5

0.4

4.9

What users say about Qualtrics CustomerXM's value for money

Our experience has been great. They were great to work with during our implementation and are always willing to work with us on a project or if we have questions.

AR

Verified reviewer

Very positive, and from what I have personally seen, the best in the market (although you must pay for access the best solution!).

JR

Jef R.

Categories in common

Features

Total

72

174

81

features in common

72

features in common

LiveAgent user ratings

Functionality

(1.2K)

Top features

Inbox Management
5.0
Chat/Messaging
5.0
Computer Telephony Integration
5.0

Gladly user ratings

Functionality

Top features

Voice Mail
5.0
Text Analysis
5.0
Proactive Chat
5.0

Pricing

Starting from

$15/month

Value for money

4.7

0.2

4.9

What users say about LiveAgent's value for money

It's a powerful, elegant and quite complete helpdesk/live chat/ticket handling solution. It has a very complete free tier and powerful (if expensive for us) premium features.

RP

Rafael P.

Okay, but the UX is atrocious. Out of all the other helpdesk solutions I have used, LiveAgent is by far the most frustrating to set up and navigate.

Matthew J.

Categories in common

Features

Total

21

41

81

features in common

21

features in common

ThriveDesk user ratings

Functionality

(34)

Top features

File Sharing
5.0
Third Party Integrations
5.0
Real Time Notifications
5.0

Gladly user ratings

Functionality

Top features

Voice Mail
5.0
Text Analysis
5.0
Proactive Chat
5.0

Pricing

Starting from

$15/month

Value for money

4.8

0.1

4.9

What users say about ThriveDesk's value for money

I like that the UI of ThriveDesk is very good - clean and well-designed. If I feel that way, my customers would likely feel same when they visit my ThriveHelp-based Help desk.

Hoang P.

Overall I'm very happy with ThriveDesk and would recommend to anyone looking for a all in one communication platform to give it a go. The support is very responsive and willing to help.

AS

Aditya S.

Categories in common

Features

Total

35

151

81

features in common

35

features in common

Drift user ratings

Functionality

(171)

Top features

Online Booking
5.0
Lead Qualification
5.0
Lead Capture
5.0

Gladly user ratings

Functionality

Top features

Voice Mail
5.0
Text Analysis
5.0
Proactive Chat
5.0

Pricing

Value for money

4.1

0.8

4.9

What users say about Drift's value for money

For users, there were just so many options on the admin side of things, and using it, I immediately felt lost and confused.

Darien C.

The option to also use converstional pages is awesome and integrating those into ABM programs has been exciting.

AR

Verified reviewer

Categories in common

Features

Total

43

98

81

features in common

43

features in common

Froged user ratings

Functionality

(51)

Top features

Multi-Channel Communication
5.0
Knowledge Management
5.0
Customer Management
5.0

Gladly user ratings

Functionality

Top features

Voice Mail
5.0
Text Analysis
5.0
Proactive Chat
5.0

Pricing

Starting from

€79/month

Value for money

4.8

0.1

4.9

What users say about Froged's value for money

The experience so far is great. They are constantly improving the tools and have great support.

JD

Josías D.

I love the user interface, the ability to see live users and be able to chat with them too. I love the overall feel and support is also amazing.

Timothy M.

Categories in common

Features

Total

35

70

81

features in common

35

features in common

Userlike user ratings

Functionality

(638)

Top features

Live Chat
5.0
Website Visitor Tracking
5.0
Virtual Assistant
5.0

Gladly user ratings

Functionality

Top features

Voice Mail
5.0
Text Analysis
5.0
Proactive Chat
5.0

Pricing

Starting from

$100/month

Value for money

4.4

0.5

4.9

What users say about Userlike's value for money

Great design; Great scalability; Easy integration; Great customer support; Many features and functionalities.

JT

Jose T.

Works, does what it should, integrations like Slack or Pipedrive are still far from being awesome.

Christoph H.

Categories in common

Features

Total

8

81

features in common

8

features in common

Survey2Connnect user ratings

Functionality

4.1

(17)

Top features

Multi-Channel Data Collection
5.0
Survey/Poll Management
4.5
Negative Feedback Management
4.5

Gladly user ratings

Functionality

Top features

Voice Mail
5.0
Text Analysis
5.0
Proactive Chat
5.0

Pricing

Value for money

4.6

0.3

4.9

What users say about Survey2Connnect's value for money

It was a very good experience, the staff is very helpful, and it is very good as a DIY platform.

MM

Madhura M.

I liked the most about the website that it is very simple to develop a survey link, download the data and even visually it is very good.

MM

Madhura M.

Categories in common

Features

Total

49

95

81

features in common

49

features in common

Dixa user ratings

Functionality

3.9

(20)

Top features

Queue Management
5.0
Multi-Channel Communication
5.0
IVR/Voice Recognition
5.0

Gladly user ratings

Functionality

Top features

Voice Mail
5.0
Text Analysis
5.0
Proactive Chat
5.0

Pricing

Starting from

$39/month

Value for money

4.2

0.7

4.9

What users say about Dixa's value for money

The quality of the calls are fantastic, 98% of the calls going without interruptions and with good sound quality.

Dmitry M.

They are great at working with you to make it a great experience. If you are a traditional contact center I would recommend giving them a shot.

ME

Mark E.

Categories in common

Features

Total

48

97

81

features in common

48

features in common

FuseDesk user ratings

Functionality

(5)

Unique features

Multiple User Accounts
N/A
Real Time Reporting
N/A
Trend Analysis
N/A

Gladly user ratings

Functionality

Top features

Voice Mail
5.0
Text Analysis
5.0
Proactive Chat
5.0

Categories in common

Features

Total

45

64

81

features in common

45

features in common

UJET user ratings

Functionality

(116)

Top features

Call Monitoring
5.0
Call Logging
5.0
Computer Telephony Integration
5.0

Gladly user ratings

Functionality

Top features

Voice Mail
5.0
Text Analysis
5.0
Proactive Chat
5.0

Pricing

Value for money

4.8

0.1

4.9

What users say about UJET's value for money