App comparison
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Gladly
5
115
4
23
3
1
2
0
1
0
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Cloud-based customer service platform
Last updated: April 2026
Gladly Alternatives & Competitors (2026)
Top 6 free alternatives
Zendesk Suite
AI powered customer service across all channels
0.6
Value for money
Starting price
No pricing info
0.4
Functionality
Account Management
5/5
Archiving & Retention
4.6/5
Activity Dashboard
4.6/5
Top Features
AI/Machine Learning
5/5
API
5/5
Automatic Call Distribution
4.9/5
Salesforce Sales Cloud
Cloud-based CRM and sales automation software
0.7
Value for money
Starting price
No pricing info
0.4
Functionality
AI/Machine Learning
4.9/5
Activity Tracking
4.6/5
Activity Dashboard
4.5/5
Top Features
AI/Machine Learning
5/5
API
5/5
Automatic Call Distribution
4.9/5
0.1
Value for money
Starting price
No pricing info
0.2
Functionality
Account Management
5/5
Agent Interface
4.8/5
Activity Tracking
4.7/5
Top Features
AI/Machine Learning
5/5
API
5/5
Automatic Call Distribution
4.9/5
0.3
Value for money
Starting price
No pricing info
0.3
Functionality
Alerts/Notifications
5/5
Activity Dashboard
4.5/5
Alerts/Escalation
4.4/5
Top Features
AI/Machine Learning
5/5
API
5/5
Automatic Call Distribution
4.9/5
Freshdesk
Online helpdesk system and customer service software
0.4
Value for money
Starting price
No pricing info
0.5
Functionality
Activity Dashboard
4.9/5
Alerts/Notifications
4.5/5
Activity Tracking
4.4/5
Top Features
AI/Machine Learning
5/5
API
5/5
Automatic Call Distribution
4.9/5
0.1
Value for money
Starting price
No pricing info
0.1
Functionality
Access Controls/Permissions
4.7/5
Alerts/Notifications
4.4/5
API
4.4/5
Top Features
AI/Machine Learning
5/5
API
5/5
Automatic Call Distribution
4.9/5
0.3
Value for money
Starting price
No pricing info
0.2
Functionality
Activity Tracking
5/5
AI/Machine Learning
4.6/5
Alerts/Notifications
4.6/5
Top Features
AI/Machine Learning
5/5
API
5/5
Automatic Call Distribution
4.9/5
HelpDesk
Ticketing software for effortless customer support
0.4
Value for money
Starting price
No pricing info
0.4
Functionality
Activity Tracking
5/5
AI Copilot
4.7/5
API
4.7/5
Top Features
AI/Machine Learning
5/5
API
5/5
Automatic Call Distribution
4.9/5
Zoho Desk
Customer service software for businesses of all sizes
0.3
Value for money
Starting price
No pricing info
0.3
Functionality
Account Management
5/5
Activity Dashboard
4.8/5
API
4.5/5
Top Features
AI/Machine Learning
5/5
API
5/5
Automatic Call Distribution
4.9/5
Intercom
AI-powered customer service with helpdesk
0.8
Value for money
Starting price
No pricing info
0.4
Functionality
Access Controls/Permissions
5/5
Activity Dashboard
5/5
Activity Tracking
4.2/5
Top Features
AI/Machine Learning
5/5
API
5/5
Automatic Call Distribution
4.9/5
0.4
Value for money
Starting price
No pricing info
0.2
Functionality
Campaign Management
5/5
Chat/Messaging
4.9/5
Autoresponders
4.9/5
Top Features
AI/Machine Learning
5/5
API
5/5
Automatic Call Distribution
4.9/5
0.1
Value for money
Starting price
No pricing info
0.2
Functionality
Alerts/Notifications
5/5
Access Controls/Permissions
4.7/5
Chat/Messaging
4.5/5
Top Features
AI/Machine Learning
5/5
API
5/5
Automatic Call Distribution
4.9/5
Salesforce Service Cloud
AI powered customer service management platform
0.6
Value for money
Starting price
No pricing info
0.4
Functionality
Alerts/Notifications
4.7/5
Accounting Integration
4.5/5
Activity Tracking
4.5/5
Top Features
AI/Machine Learning
5/5
API
5/5
Automatic Call Distribution
4.9/5
Bitrix24
All in one business management workspace
0.6
Value for money
Starting price
No pricing info
0.5
Functionality
Activity Tracking
4.4/5
Access Controls/Permissions
4.2/5
Accounting
4/5
Top Features
AI/Machine Learning
5/5
API
5/5
Automatic Call Distribution
4.9/5
0.7
Value for money
Starting price
No pricing info
0.6
Functionality
Activity Tracking
5/5
Agent Interface
5/5
Alerts/Notifications
4/5
Top Features
AI/Machine Learning
5/5
API
5/5
Automatic Call Distribution
4.9/5
0.7
Value for money
Starting price
No pricing info
0.7
Functionality
Access Controls/Permissions
5/5
API
5/5
2-Way Messaging
4.3/5
Top Features
AI/Machine Learning
5/5
API
5/5
Automatic Call Distribution
4.9/5
0.7
Value for money
Starting price
No pricing info
0.5
Functionality
Asset Lifecycle Management
4.5/5
Billing & Invoicing
4.5/5
Accounts Receivable
4.4/5
Top Features
AI/Machine Learning
5/5
API
5/5
Automatic Call Distribution
4.9/5
0.7
Value for money
Starting price
No pricing info
0.7
Functionality
Access Controls/Permissions
5/5
Activity Dashboard
5/5
Activity Tracking
5/5
Top Features
AI/Machine Learning
5/5
API
5/5
Automatic Call Distribution
4.9/5
0.3
Value for money
Starting price
No pricing info
0.3
Functionality
Batch Communications
5/5
Case Management
5/5
Chat/Messaging
4.4/5
Top Features
AI/Machine Learning
5/5
API
5/5
Automatic Call Distribution
4.9/5
Value for money
Starting price
No pricing info
0.2
Functionality
Activity Dashboard
5/5
Automated Routing
5/5
Automatic Call Distribution
4.9/5
Top Features
AI/Machine Learning
5/5
API
5/5
Automatic Call Distribution
4.9/5