Gladly Alternatives, Competitors & Similar Software

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Gladly is a Cloud-based customer service platform

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Alternatives to Gladly

Explore a recommended list of Gladly alternatives for your business in 2020. Compare alternatives to Gladly side by side and find out what other people in your industry are using. Let GetApp help you determine if the competition offer better features or value for money.

Bitrix24 415
100% free CRM, collaboration and communication tool suite
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What users mention about Bitrix24See all reviews
I am overall not pleased with this CRM but for a small company in it's first few years, it is cheap and good for small projects. Do not use this is you have a prospects list over 1000.
Etremely lacking as a CRM, reporting is terrible, customizations are so basic, and customer support is the worst I have ever seen. Even with the premium versions.
The CRM system is so full of bugs and nasty little details they havent even thought about. Their webmail is the worst ever thing I have seen.

LiveAgent 910
Great customer service starts with better help desk software
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What users mention about LiveAgentSee all reviews
Honestly it's a great Zendesk alternative. LiveAgent was not only a perfect fit for managing our support related issues but it's also a great solution for engaging in sales prospecting.
I want to highlight the Quality of LiveAgent Support, it is Excellent, very fast in response and they are really concerned to help and provide great service.
The customer support team for LiveAgent has been excellent, helping work through our needs and how LiveAgent can meet those. The application has helped us improve our management support items.

Zendesk 2372
Cloud-based Help Desk & Customer Support Platform
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What users mention about ZendeskSee all reviews
Overall, my experience has been good. It's a popular platform for a reason as it contains popular features such as reporting and analytics, easy transfers, and visitor history.
The variety of add-ons is big. I love how you can categorize all the tickets and have the ability to have chat in the same window as email tickets.
I like how the phone is built into the suite, updates to tickets is a nice feature as well. Integration with Stella is good too.

Salesforce Service Cloud 458
Customer Service & Field Service Management Solutions
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What users mention about Salesforce Service CloudSee all reviews
Benefits are great had video chatting and a small rectangle to show the calls coming in and out. Sometimes worked sucked and hope salesforce to crash so i wouldnt have to work lol.
I love that it's customizable for the specific needs of our organization and the definitions we have. There are also amazing integrations built in.
It’s super easy to use and understand. Yo i love the Chatter feature because you can reach out to and keep anyone in the loop with any issues or important matters.

Genesys Cloud 98
Mobile optimized cloud call center with multichannel routing
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What users mention about Genesys CloudSee all reviews
It had great call tracking, out of all the phone systems I have used they have the best admin benefits to QA calls.
Genesys is a great company that cares about the opinions of their customers.
Prone to outages and glitches, though admittedly some of these could be due to network errors within the company.

Wix Answers 19
The only unified customer support solution.
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What users mention about Wix AnswersSee all reviews
This product has allowed me to share information with co-workers and customers in an easy way. One great thing I love about this product is that it is absolutly free.
I love using this site because the features are amazing. I can create an amazing website in hours without having any issues.
I built a very attractive and functional website without any major issues and support has been great.

Freshdesk 2172
Online helpdesk system and customer service software
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What users mention about FreshdeskSee all reviews
We didnt have any negative experience with the software on web platform but mobile app notifications are terrible and it doesn't get delivered instantly.
Also the support was excellent, I needed some assistance and I worked with the same person through the whole process, which was great. She followed up with me until my problem was resolved.
My overall experience has been outstanding. Freshdesk provides quick, efficient,solutions so I can keep my customers happy which in turn keeps me happy.

HelpDesk 6
Ticketing software for effortless customer support
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Front 147
Email management software and shared inbox for teams
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What users mention about FrontSee all reviews
Easy to use, scalable to any size company and has a fantastic phone app. Customer support is good and it was easy to install and set up the software.
This is just a feature request rather than a complaint, but I can have all the conversations in an email opened by default instead of the collapsed view.
Previously, we attempted to use Gmail to accomplish this, but Front does a great job of managing the workflow of sharing one email and collaborating effectively.

NICE inContact 326
Cloud Contact Center Software
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What users mention about NICE inContactSee all reviews
I like the fact that this dialer integrates well with Salesforce, we make high volume of calls and inContact does its job well, when it does not they have a good customer service with good follow up.
Easy to use, great functionality, accessible with screen reading software which is a major plus for our staff. There's great customization of IVR and messaging.
Constant email outage notifications for products I dont have, and then when our system DOES fail (inevitably), the e-mail comes 20 minutes after the outage.

Agile CRM 387
Sales and marketing CRM for growing businesses
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What users mention about Agile CRMSee all reviews
It has a good & clear interface and user friendly. It has a very widespread marketing automation solution that allows you to mind map your workflow.
I really like how this tool has a good very plan for small businesses like mines. You get basic crm features like sales management and some email marketing automation.
Some services hard to navigate, trying to work out the Auto part was a bit tricky. Also the additional cost to loose agile from my emails was a bit annoying.

Fenero 24
Revolutionary blockchain-powered contact center software
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What users mention about FeneroSee all reviews
More than anything I've been so impressed with the level of customer service. The reps did a great job of reviewing the solution and highlighting how I can use it for my specific application.
Affordable solution but needs to work on its software for better reliability and performance.
Overall the platform is good and does what is supposed to do. We continue to get good results running campaigns with Qubicles.

Infobip
Omni-channel customer communication and engagement
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HappyFox 78
Helpdesk, customer support software
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What users mention about HappyFoxSee all reviews
We find that clients are much more likely to submit a ticket for a problem rather than post-it notes on your door or stopping you in the hall with a problem.
Great response from the sales team. Beyond that, it has not been a great experience.
It tracks customer support tickets very well. It can automatically filter for certain content and then place the ticket into the appropriate category or assign them to the appropriate support person.

Jira Service Desk 252
Simple service desk built on Jira
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What users mention about Jira Service DeskSee all reviews
When there are large about of mini-tasks some of them can get lost. Unable to merge issues to another project.
It has an awesome and simple workflow and helps with keeping things organized and tracked. Everyone in the company picked it up pretty easily and my team of IT supports are enjoying it as well.
The Jira Service Desk has been a great tool within our company. I find the ability to customize your request with some required and some option fields really helpful.

User.com 20
The engine of growth. An all in one solution for user data.
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What users mention about User.comSee all reviews
Actually, the idea is cool, guys, your customer service is awesome, after few days i've already understood how to use the main functions, love testing your actions everyday.
We currently use it within our cloud-based SAAS product and it is just amazing. Triggering context relevant help and prompts to make sure our users get the assistance they need, when they need it.
This does the trick... provide me with the features i want to have. Getting started with the free account is great to learn to tool.

Nextiva 229
Simplifying Business Communication
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What users mention about NextivaSee all reviews
The experience with Nextiva is very polished. They have clearly got a lot of experience in their field and they have fine-tuned things to ensure a great process for their clients.
The ROI on this kind of investment is key and we believe that over the long term it will be significant. It’s amazing technology that is a growth driver for any customer focused organization.
It’s been great to see them figure out how to integrate the tool and make the most of the new functionality. We are very excited to see how this impacts our results in the coming weeks and months.

LiveHelpNow 70
Help desk and live chat solution for customer service
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What users mention about LiveHelpNowSee all reviews
Allows our customers easy access for help with issues that need to be resolved immediately. Love that customers can get on and just get help whenever.
Very happy with this and would recommend others to consider it if they need a good chat program at a reasonable price.
The ability to engage with potential customers who did not want to talk to our call center. This helps increase conversions and build more awareness of our brand.

HubSpot Service Hub 108
Cloud-based customer service solution for firms of all sizes
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What users mention about HubSpot Service HubSee all reviews
There is room for improvement but the Hubspot staff always listen to my feedback. On the occasions when I have needed help they have been immensely helpful and attentive.
It's taken a while to learn the idiosyncrasies of the platform and get it into workable, flexible solution for multiple clients but its very good and the experience has been positive.
Overall the service hub has been a fantastic tool. We have been able to capture and manage customer expectations immediately and effectively thanks to the Surveys specifically.

HelpOnClick Live Chat Software 10
Live Chat Software and Virtual agent for SMBs
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ngDesk 11
Ticket management for customer service and support teams
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LiveChat 1015
Premium Customer Service Software for Live Chat & Help Desk
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What users mention about LiveChatSee all reviews
This software is very nice to have to talk to clients on the computer through chat. It is nice that you can save your chats so you have record of it.
It created significantly more problems than one would expect at such prices. The system was buggy, call members would drop frequently, and problems persisted in a variety of locations and atmospheres.
I like being easily accessible and vice versa -- I like when I need help with something and our catering program has live chat to help us right then.

Scorebuddy 37
QA Software for scoring (Calls/email/chat/social)
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What users mention about ScorebuddySee all reviews
It offers ability to have various quality set up for different teams, provides transparent information to quality team as well as to customer care specialists.
Thank you for creating Scorebuddy and thank you for letting me and my team achieve operational excellence on a day-to-day basis.
Its been pretty good, the best QA buddy system that we've had yet.

Capacity 11
Artificial Intelligence-based knowledge management solution
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ThinkOwl 2
AI-based customer service management solution
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Cayzu 31
Cloud Based Ticket Management & Help Desk Software
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What users mention about CayzuSee all reviews
I love the level of customization for each agents, and creating forms would better manage, and direct each issue to the appropriate department for great support.
I did not understand what is it, at that moment, but decided to learn because i am always interesting in effectiveness improvement for my business.
Cayzu is an ease to use and extremely important application for your business. You can make a wonderful support of your customers.

Podium 149
Review management, reputation software, feedback & webchat
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What users mention about PodiumSee all reviews
They have no hardship clauses and a no excuse policy. You will get sued for the balance of the contract.
It's focused so much on user experience. Both internal users and those leaving reviews are welcomed with an experience that helps drive results.
I was very happy with how easy podium was to set up and use. I have gained a lot of reviews that have helped get recognized online.

TRACK 6
Cloud based hospitality & vacation rental software
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VCC Live 26
All-in-one Cloud Contact Center Software
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What users mention about VCC LiveSee all reviews
M a bit confused with setting up a new project but it is not because of the software - it is because of the lack of my knowledge.
A very innovative call center solution, which is accessible and user friendly.
It shows that it has been developed with user and business needs in mind. Continuous innovation and development of new functionalities help the business grow and/or become more effective.

LogMeIn Rescue 120
Remote support for helpdesks, call centers and organizations
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What users mention about LogMeIn RescueSee all reviews
This program is very easy for our staff to use, and very easy for the customer to initiate a support session. The ability to transfer client sessions between Tech Support reps is great.
Mobile support is amazing as I love being able to remote into my home computer from my phone.
My IT team uses LogMeIn Rescue to remotely connect to our PCs and resolve IT issues, it is easy to use, i can easily grant remote access to them.

HappyFox Chat 15
Premium live chat software
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BOTNATION AI
Artificial intelligence (AI)-based chatbot creation platform
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Bold360 25
AI-powered customer engagement platform
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HelpCrunch 147
Customer Communication tool for Support, Marketing & Sales
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What users mention about HelpCrunchSee all reviews
M loving the macro systems which makes replying to help requests quick and easy, also the fact that you can connect and extend the functionality inside your app is going to be helpful.
One more thing, that will definitely win your heart is outstanding online customer support HelpCrunch has. They treat you not as a random user, but like a friend.
Helpcrunch is superb value for money and my agents are totally motivated to use it every day. The most I like about Helpcrunch it is loaded features and can automate many tasks.

EngageBay 52
Integrated sales & marketing software for growing teams
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What users mention about EngageBaySee all reviews
Automation is simple but powerful and there are great things coming that will make this one of the best tools out there.
EngageBay gives me the best experience to run Email Marketing and Sales activities on one platform. Reps help me to achieve what I need with the best support that can't I imagine before.
If you are looking for an alternative to Hubspot that offers more capabilities you will want to check this out. Great features, easy to use, great value for money.

Smartsupp Live Chat 214
Smartsupp is Free Live Chat with visitor recording
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What users mention about Smartsupp Live ChatSee all reviews
While a customer writes I understand it from the three dots that flash. But when I write, the client is not warned and often abandons the conversation.
We're a small non-profit and the free version is absolutely perfect for our current needs. Easy integration, clean interface and all essential features we need for basic chat support.
Smartsupp gave me many extra sales. On top of that it's a great way to provide customers with better service.

Aircall 154
Phone system for support and sales teams
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What users mention about AircallSee all reviews
Once you understand the functionality of Aircall, it is a great software that includes the desktop app and the mobile app. The quality of the calls is flawless.
The support team and account managers are more than happy to do anything to make using the software an easy and somewhat enjoyable experience. The power dallier feature is by far the best component.
Our salespeople and customers find it terrible. The helpdesk is trained to ask the same questions a thousand times and always blame the others (internet provider, cables, headphones...).

CloudTalk 118
Cloud-based call center software for sales and support teams
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What users mention about CloudTalkSee all reviews
Cloudtalk helps us with communication in our company and also with our costumers, we are very happy. Everything is quick and easy, love it.
Super simple to set up and is cross platform so it work just about everywhere. Perfect for a growing ecommerce business like ours since there's room in the product features to scale with our needs.
The worst experience ever. First of the app for phone doesn't do sms and the desktop version is horrible It takes over 48 hours or more to get a response from anyone.

HarmonyPSA 18
The next generation of professional services automation.
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What users mention about HarmonyPSASee all reviews
The combination of Salesforce and ServiceMax was such a bad fit for us. Many of our processes had to be done outside of the system and we were losing valuable information.
Harmony is a fully featured, and incredibly well supported PSA software. Our platform team had spent countless hours investigating the best possible solution for our unique requirements.
I must have spent countless days looking for the "right" PSA tool and I just kept coming back to Harmony, I love it. Happy to share my experience with anybody thinking about a new PSA.

Supportbench 17
All-in-one technical & customer support ticketing system
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What users mention about SupportbenchSee all reviews
Amazing, I'd highly recommend it if you want a quick turnaround and solid immediate results.
It has addressed all our current help desk requirements and looks like it's capable of growing with us as we take on more staff and improve our process.
When working with the Supportbench team it is a partnership, we are all working together to get the best for our customers and teams.

ProProfs Help Desk 4
Help desk and ticketing solution for customer service
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SolarWinds Take Control 14
Collaborative remote access solution
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Salesforce Essentials 98
CRM for small business
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What users mention about Salesforce EssentialsSee all reviews
I dislike the lack of WYSIWYG editor. Formatting is limited, but more importantly, it is a pain to apply much of it.
Efficient, easy to use and implement, they offer great customer service, and have done a fabulous job of implementing feedback. It is the ideal start-up customer service & social media solution.
They are the best cost for what they provide. I like that it's owned and integrated with Salesforce.

Vision Helpdesk 27
Help Desk, Multi Company Desk and ITSM / ITIL Service Desk
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What users mention about Vision HelpdeskSee all reviews
Thank you Vision Helpdesk team for the great product and outstanding customer support experience.
The decision to take this solution has been made within just 1 day of evaluation and we are still very happy - especially because of the great teamwork with the Visionhelpdesk Team.
Vision helpdesk is a great customer support software, it allows for many integrations such as twitter and SMS. The software is also great because it allows you to see how your staff are performing.

Pipefy 187
the Work Management platform
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What users mention about PipefySee all reviews
Overall our experience with Pipefy has been outstanding. No matter what the goal, Pipefy and their team are dedicated to helping you achieve them.
As a Brazilian user, the worst part for me is the value for money, considering the company is also Brazilian but charges only in US dollar, which makes it somewhat expensive.
Combination of Database and pipes and the ease to cross connect them to each other. The Pipefy consultants take great care of us to make sure our final system setup will be exactly as we need it.

Bookafy 129
Free online appointment booking software
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What users mention about BookafySee all reviews
The software itself is so user friendly and the customer service is always fast, friendly and reliable. I needed a little help getting all set up, but they were with me every step of the way.
Better pricing and more feature rich on the oaid version. A white-labeled option for resellers/marketers that is way more economical and the customization possibiliites are superior to Calendly's.
I hate the back and forth to set up appointments, it drives me nuts. Once back and forth is fine but the constant how about this, what about that, etc was too much.

Whatfix 57
Accelerate Digital Adoption
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What users mention about WhatfixSee all reviews
The ability customize the conditions under which specific workflows are triggered is awesome. The support offered by our agent was extremely helpful in setting up the more complex conditions.
It's very easy to use and implement in your application. The Whatfix support page is incredibly helpful and straightforward and the customer service is superb.
Ease of creating the flows, unobtrusiveness of the tool in our application, and simplicity of use. As much as the software, we are really impressed with the customer support provided.

SoGoSurvey 620
Customer and employee experience management platform.
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What users mention about SoGoSurveySee all reviews
Overall I have found SoGo to be an easy to use and reliable product with a very attractive price. They are by far more responsive than any of the other companies I've used.
It was very easy to use. It had a lot of great features in the free version, but I'm interested in upgrading for some of the more advanced features.
I absolutely love the customer support, i have never gotten such good and quick help from customer support in other survey platforms.

Freshservice 368
A complete IT service management (ITSM) tool for business
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What users mention about FreshserviceSee all reviews
I feel bad even complaining about it because it's so simple to use but I feel as if the interface could use an update.
I placed 2 trouble tickets and I had my account suspended because I apparently was harassing them.
For a company or for freshers who are not familiar with ITIL process its a good way to address that. For the Price its one of the best products out there.

Moxtra 11
Embeddable, mobile cloud collaboration API
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Medallia 23
The pioneer and market leader in Experience Management
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InfoFlo 78
All-in-One CRM Software Solution
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What users mention about InfoFloSee all reviews
We also like how to link groups and individuals to businesses; as well as being able to save documents to the businesses profile. The general layout of the program is good and easy to use.
It integrates with Outlook almost perfectly and simplifies my administrative processes. The reporting and bulk email features align with what I need to accomplish and provide a seamless solution.
The navigational experience is responsive, super reliable and fast - an important consideration when working within the same software environment daily.

Convoso 14
Convert more leads in less time!
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SpitFire 20
Web-based predictive dialer software for call centers
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What users mention about SpitFireSee all reviews
Once they learned to use it in their daily routines it has made them work more efficiently. We have had some trouble with a loss of connection.
Great product & even better customer service. They have the wow factor.
Spitfire has helped make our phone room run to the best of its ability.

RingCentral Contact Center 141
The Collaborative Contact Center solution from the industry
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What users mention about RingCentral Contact CenterSee all reviews
Ring central is awesome if you want to keep a good track of the amount of calls your company received, the reason why and what was done during the call.
RingCentral is a fantastic option for VOIP phones. The price is one of the most affordable options and it comes with a lot of features that allow for more calls to be directed to the correct lines.
Janna was my technical support representative and she was excellent. She had a great attitude.

PhoneBurner 126
Power dialer & outbound sales acceleration software for SMBs
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What users mention about PhoneBurnerSee all reviews
Sometimes I have had contacts go missing for a little bit they usually show back up the next day. Sometimes the voicemail will be set on the wrong one just have to pay close attention.
Almost perfect solution for automating outbound CRM and prospecting. Very helpful for most companies that utilize any form of telemarketing/email marketing.
PhoneBurner provides a user friendly platform to rapidly hit prospects and improve the likely hood of improving your sales pipeline.

Ricochet360 19
Sales is a contact sport. Our Auto Dialer connects you 1st!
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CallTrackingMetrics 26
The Only All-in-One Call Tracking & Contact Center Solution
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What users mention about CallTrackingMetricsSee all reviews
From thier willingness to keep advancing their platform, great customer service, marketing source tracking, and so much more, CTM has played a huge part in our company's and our clients' success.
Brilliant service from the team, very simple to install and the reporting is excellent.
I loved the fact that it allows us to track important marketing channels, listen to calls clearly and call out from the numbers as well.

GoToConnect 416
The first-ever truly unified voice and video solution.
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What users mention about GoToConnectSee all reviews
Pricing was very affordable. For our size of company and the growth we've experienced, the Jive staff has been great working with us to lock-in pricing and help us grow when more accounts are needed.
When we initially signed our control, there was some issue with service interruption and our phone lines not working.
We appreciate the ease of use and the ease of setup of the phones. It was a seamless transition from our previous provider to Jive.

Comm100 Live Chat 94
Real conversations in real-time
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What users mention about Comm100 Live ChatSee all reviews
It is good, strong connection 24/7, good dictionary and auto correct, good statistic and reports can be loaded, easy to manage operators, no limit of the chat accepted.
Comm100 is one of the best LiveChat tools, it's stable and reliable and easy to use both for the agents and customers.
The inability to send messages as a supervisor in a chat being handled by another agent. Sending them directly to the agent means they are often missed.

RenewityRMA 10
Returns management and product service tracking solution
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SatisMeter 1
In-app feedback platform for collecting NPS data
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SolarWinds Service Desk 498
IT Service Desk & Asset Management Software
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What users mention about SolarWinds Service DeskSee all reviews
We will gain a higher level of respect from our customer base after we show how we can keep up with their requests in a more timely manner. We will have better records for our IT HW.
While it was a great out-of-the-box solution, it didn't offer the unique scalability we needed and the customer service wasn't helpful in growing the product with our needs.
I like that, out-of-the-box, Samanage offers great core functionality with a stable product that ties neatly into a beautiful UI for the end users.

InvGate Service Desk 70
IT service desk software
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What users mention about InvGate Service DeskSee all reviews
I love the fact that it is very easy and simple to set up. And I also like that it also has a support system for users.
Product is easy to understand and looks great – mobile view is best in class.
Currently we are working to relaunch our help desk, because after the good reception of the clients we saw the need to adjust several additional options of the product.

Zingle 112
Text messaging for customer service & team collaboration
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What users mention about ZingleSee all reviews
It's super user friendly and the analytics help us keep on top of ensuring our team delivers consistent service levels to our customers.
Overall, we are incredibly impressed - it has helped our business in terms of efficiency and our competitive advantage.
Amazing, very helpful, and a great new-age way to give our guests the best service.

ProProfs Survey Maker 2
Survey & Feedback Software to Collect Customer Insights
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Qordoba 2
Get your team writing as one.
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TrueDialog 13
Enterprise-Grade SMS Text Messaging Platform with SMS API
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Everyware
Payment processing and communication engagement solution
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Beekeeper 61
A mobile-first communication app for non-desktop employees
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What users mention about BeekeeperSee all reviews
Beekeeper is a great and fun tool to connect with colleagues, share information, and communicate directly via chat. Beekeeper is easy to install and does not need a lot of explanation.
We definitely improved the employee engagement in our company; in addition to that, the customer support is proactive and helpful (which helped a lot during the implementation phase).
We've added fun projects to keep engagement on Beekeeper high so that our company continues to use it. It's a great tool for both employee engagement and communication.

Daylite for Mac 317
Mac CRM & Project Management for small business
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What users mention about Daylite for MacSee all reviews
It makes it super easy to stay clearly on top of all of the different projects and priorities I have. It syncs with my phone and iPad and computer so I am up to date at all times.
In general I liked the intuitive software, it is a very useful tool for small and medium size companies, excellent tools and very good integration for MAC and APPLE users.
Problems in integration with Zapier, poor integrations, unable to sync with google calendar, old fashion face, limited functionality of the mobile version.

Everest 1
Customer complaint management and quality assurance software
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QAlert 6
Citizen request management solution for local & county gov
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i-Sight 7
Investigative case management software
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QT9 Quality Management 21
Your adaptable & easy to use quality management solution
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What users mention about QT9 Quality ManagementSee all reviews
If you are looking for an easy to use, effective, and relatively inexpensive solution to your ISO management QT9 is the solution for you.
Its a friendly software for quality system control because it's easy to use and has a complete management and the necessary areas.
This product completely guides your Quality Management Team in the creation, management and utilization of your QMS. The QT9 support is personal, thorough and effective.

ChatBot 25
Easy to use chatbot platform for business
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What users mention about ChatBotSee all reviews
It's a great platform created by LiveChat, so it's for sure very reliable and functional. I like it for its social media integration, we placed the bot to our Facebook page which works great.
Botengine has been a lifesaver for the helpdesk department , as we work less and just focus on the most important of support needs.
The help topics the company provides can point you in the right direction but they are written at a level above the capabilities of a brand new user to bots in my opinion.

Channel.me Live Chat
Live chat software to manage multiple customer interactions
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REVE Chat 13
Multi Channel Live Chat Software for Website Engagement
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BirdSeed 14
All-in-one Website Visitor Engagement Tool
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TruChat 2
Natural language processing powered chatbot + live chat
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Freshchat 60
Live Chat software for modern messaging
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What users mention about FreshchatSee all reviews
Fresh Chat is one of only a handful of free, robust tools for providing live customer support via your website with ease. Upfront, the ease of installation and configuration is fantastic.
Quick and simple to use, looks elegant and very professional. The ability to upload images and files is excellent and can be integrated with the business site.
This is amazing because it allows you to customise so many outcomes.

LivePerson 38
Live Chat, Messaging and Chatbots Solution Provider
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What users mention about LivePersonSee all reviews
Terrible customer support, a real pain to cancel the service...they continued to charge us even after the 90 day period from cancellation.
I love the ease and interface of this program. It’s very smooth for the most part and the stats provided are a fantastic tracking tool.
It is a great tool with prospects inquiring. Easy to engage and talk to customers about your product.

Olark 451
Happier customers live chat with Olark
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What users mention about OlarkSee all reviews
Probably the most frustrating part is that we had a few times when the alarm noise just shut itself off and we missed a few chats before we realized what happened and turned the alert sound back on.
The design is simple and intuitive which is very important to the companies I help to find great software. A simple design makes for quick training of employees and an easy launch.
We are happy with their support and their new UI is really good. Olark also has really good features in which we can gain insights about customer behaviors and actions they took on our website.

TextUs 85
SMS platform for sales, recruiting & customer service teams
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What users mention about TextUsSee all reviews
I love the simplicity of the program. I love that I can send out "Mass" texts to my employees and that I can create templates for future texts to be sent out automatically.
Also, the customer service has always been fantastic. Even after making the switch to Next Textus, customer service has really been fantastic (thankfully, that didn't change).
I love the ease of use of Text-Us and the Bullhorn integration. As a recruiter, it is so easy to text candidates, and track all of our communication in our ATS - Applicant Tracking System.

Insent 10
Conversational AI platform for lead acquisition
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Avochato 125
SMS messaging for sales, support & operations teams
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What users mention about AvochatoSee all reviews
I liked it being user friendly and that it meets the demands for our company. I like how Avochato is willing to work with us to make it better and more personalized for our type of business.
Avochato has been a great company to work with. Their team is lead by outstanding individuals who knows what it takes to run a successful start up business.
It's been awesome, the customer support is A1 quality, they are responsive and solve your issues super fast. The pricing for the service is great.

Logicbox 49
Custom-built business management software.
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What users mention about LogicboxSee all reviews
My experience with Logicbox has been wonderful. My company has a customized application for our techs in the field and it has changed the way we operate for the better.
It was allways a win - win relationship. The software delivers what they offers.
I use the product daily and never have any issues with it. I have had things I would like done and the responsiveness has been good.

QwikDial 7
Predictive Dialing solution for ARM system integration
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RingCentral 766
A Complete Business Cloud Phone System Solution
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What users mention about RingCentralSee all reviews
Getting everything set up was a bit of a crazy day in our office but the customer service throughout the whole thing has been amazing. Worth it for the amazing customer service.
Overall, this is solid system that is improving every year. I would like to see the mobile app experience more refined but it's a nice VOIP for the money.
Ease of use could be improved but I have had great quality calls using this software. I have it on my cell phone and desktop so I can utilize it wherever I am.

Teamwork Desk 114
Deliver an unforgettable customer experience.
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What users mention about Teamwork DeskSee all reviews
Ease to use, beautiful interface and reporting with excellent graphics and a lot of options. The use of tags allow to set better reporting filters.
Ease of use, great tracking abilities, exporting as Excel documents, good customer support.
Good pricing - particularly the per-ticket model which works great for us as a startup. Great integration with email for some of our team who prefer to work in outlook.

VIZOR HelpDesk & Assets 1
ITIL Certified IT Service and Asset Management Solution
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Opsgenie 118
Alerting and on-call management for always-on services
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What users mention about OpsgenieSee all reviews
The economics of the platform fit our needs better than the alternatives. I like the ability to easily spread the responsibility of support across the team.
I like the user-friendly interface and how easy it is to integrate with other applications. The search functionality in the Alerts section is super flexible and easy to use.
Ability to set quiet hours is great to allow people to get a good night's sleep without leaving big gaps in coverage.

ChangeGear Service Desk 49
Cloud based solution to track & control IT services
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What users mention about ChangeGear Service DeskSee all reviews
Reporting was horrible, any customization was impossible, the support from the company was horrific, slow to respond, promised everything, never delivered even when we offered to pay for things.
If you meet them at a conference, they are pleasant to work with on your issues and always open to suggestions. It's nice to know that there is a good team behind the product.
We ran into so many operational flaws and deficiencies that we finally had to drop ChangeGear after only one year of use.

Web Tracks 3
Help desk and IT asset management solution
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Alloy Navigator 40
Award winning IT Asset Mgmt and Service Mgmt platform
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What users mention about Alloy NavigatorSee all reviews
The ease of use, ability to customize the software to our needs and the fantastic support we receive.
I really like the variety of modules, and the tech support available to help out. I also like the ease of use for my technicians.
We currently use a system where every call we get we have to input a ticket ourselves in full detail, its not horrible by any means but there is an inconvenient factor to it.

Canfigure 12
Modular ITSM and ITAM solution based on ITIL principles
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What users mention about CanfigureSee all reviews
With the SLA integration, we are now providing a better service to our internal customers and have really good data to make good business decisions.
Chris has been more than supportive and quick to respond, which I appreciate.
SupaDESK is great if you understand the importance of Service Delivery.