UJET Alternatives, Competitors & Similar Software

Great customer service starts with better help desk software

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Pricing

Starting from

$15/month

Value for money

4.7

What users say about LiveAgent's value for money

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Overall one of the best help desk solutions we have tried. We are very happy with the pricing and support on our end.

Dave L.

I like their complete package, its really beneficial for small to mid sized organizations, the features are premium and theres definately value for money. I would recommend LiveAgent.

AR

Anonymous Reviewer

Features

Total

18

119

21

features in common

18

features in common

LiveAgent's unique features

Configurable Workflow
Two-Way Audio & Video
Inbox Management
Automatic Notifications

UJET's unique features

HIPAA Compliance
Communication Management
Semantic Search

Categories in common

Bitrix24

4.0

(448)

100% free CRM, collaboration and communication tool suite

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Pricing

Starting from

$24/month

Value for money

4.2

0.5

4.7

What users say about Bitrix24's value for money

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It has great value for money and pricing is unbeatable as compared to other software solutions in the market for same purpose. Brilliant within the company social feature.

Irfan A.

They are responsive in their support. I enjoy how the various functions are available to low-price users.

AW

Anna W.

Features

Total

10

90

21

features in common

10

features in common

Bitrix24's unique features

Project Time Tracking
Client Management
Task Tracking
Role-Based Permissions

UJET's unique features

Real Time Reporting
Authentication
IVR / Voice Recognition
HIPAA Compliance

Categories in common

Zendesk

4.4

(2,518)

Service-first CRM company that builds support & sales tools

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Pricing

Starting from

$19/month

Value for money

4.1

0.6

4.7

What users say about Zendesk's value for money

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Ended up not choosing Zendesk, because it was too expensive, but I would still recommend it, considering that it can be an investment to achieve a better customer experience.

TA

Tommaso A.

For the time it saves and the reliability of the service, this software becomes well worth the money spent.

Alex T.

Features

Total

14

98

21

features in common

14

features in common

Zendesk's unique features

Real Time Updates
Predictive Analytics
Configurable Workflow
Real Time Notifications

UJET's unique features

Call Transfer
Call Center Management
Communication Management
HIPAA Compliance

Categories in common

Zoho Desk

4.5

(1,640)

Cloud-based help desk platform

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Pricing

Starting from

$12/month

Value for money

4.5

0.2

4.7

What users say about Zoho Desk's value for money

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Zoho Desk is a great help desk software - nice feature set at a good price.

Thiagarajan R.

Excellent value for money, great with customer support tracking, automation, control and KPIs and evaluation.

María Fernanda C.

Features

Total

17

95

21

features in common

17

features in common

Zoho Desk's unique features

Real Time Data
Custom Fields
Social Media Integration
Role-Based Permissions

UJET's unique features

Contact Management
Communication Management
HIPAA Compliance
Semantic Search

Categories in common

Genesys Cloud

4.1

(103)

Mobile optimized cloud call center with multichannel routing

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Pricing

Starting from

$75/month

Value for money

3.9

0.8

4.7

What users say about Genesys Cloud's value for money

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Overall experience has been great and support has been responsive. The only drawbacks are their lack additional reporting options and their price.

RB

Reynante B.

We have based our call centre around part time shifts due to the demand of our business. The pricing model will have to be reviewed for our operations as we continue to grow.

CT

Cory T.

Features

Total

16

66

21

features in common

16

features in common

Genesys Cloud's unique features

Permission Management
Call Reporting
Active Directory Integration
Computer Telephony Integration

UJET's unique features

Communication Management
Authentication
SSL Security
Semantic Search

Categories in common

Salesforce Service Cloud

4.4

(509)

Customer Service & Field Service Management Solutions

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Pricing

Starting from

$25/month

Value for money

4.1

0.6

4.7

What users say about Salesforce Service Cloud's value for money

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Overall it does what it should and for the price it's great also.

AR

Anonymous Reviewer

It is a great product to use, I just wish it didn't cost so much per user.

AR

Anonymous Reviewer

Features

Total

13

97

21

features in common

13

features in common

Salesforce Service Cloud's unique features

Case Management
Remote Access
Performance Management
Contract Management

UJET's unique features

Call Recording
Call Center Management
SSL Security
Communication Management

Categories in common

Call Center Studio

4.5

(36)

Cloud-based call center management software

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Pricing

Value for money

4.7

What users say about Call Center Studio's value for money

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Easy to deploy with zero hardware cost. All of the system operates on Google Cloud Platform which offer great uptime.

SO

Saran O.

Value for money is good. It is easy however somebody needs to teach you first.

Gülsen G.

Features

Total

8

39

21

features in common

8

features in common

Call Center Studio's unique features

Campaign Management
Document Storage
Answering Machine Detection
Third Party Integration

UJET's unique features

Real Time Reporting
Activity Dashboard
Instant Messaging
HIPAA Compliance

Categories in common

NICE inContact

4.2

(417)

Cloud Contact Center Software

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Pricing

Starting from

$100/month

Value for money

3.9

0.8

4.7

What users say about NICE inContact's value for money

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We also have to pay that cost every month, forever or until we choose a different solution. Premise based might be a better value for our operation if we have a chance to choose again.

EN

Eric N.

The soft-phone licensing was a pain but it has now been eliminated and it has been replaced with a WEBRTC integrated phone.

RH

Rick H.

Features

Total

6

40

21

features in common

6

features in common

NICE inContact's unique features

Feedback Collection
Call Routing
Speech to Text
Progressive Dialing

UJET's unique features

Instant Messaging
Authentication
Customer Experience Management
Contact Management

Categories in common

Infobip

4.8

(6)

Omni-channel customer communication and engagement

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Features

Total

7

32

21

features in common

7

features in common

Infobip's unique features

Customizable Branding
Interactive Content
Alerts / Escalation
SMS Marketing Managment

UJET's unique features

Multi-Channel Management
Activity Dashboard
HIPAA Compliance
Customer Experience Management

Categories in common

Front

4.5

(199)

Email management software and shared inbox for teams

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Pricing

Starting from

$9/month

Value for money

4.2

0.5

4.7

What users say about Front's value for money

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It has been a game-changer for our teams at work. We all use it as our email client and it helps us communicate more effectively which saves time and ultimately money.

Joshua A.

It helped us to improve our support while saving time and money. Front has brought us closer to our beloved users.

Rhai G.

Features

Total

9

42

21

features in common

9

features in common

Front's unique features

Contact Database
Two-Factor Authentication
Activity Tracking
Search Functionality

UJET's unique features

Real Time Reporting
Activity Dashboard
Instant Messaging
HIPAA Compliance

Categories in common

User.com

4.7

(29)

The engine of growth. An all in one solution for user data.

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Pricing

Starting from

$49/month

Value for money

4.6

0.1

4.7

What users say about User.com's value for money

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I was surprised about how well it worked and what's more important, they offered a great price.

ER

Evelyn R.

All the features you need for a friendly price for a startup.

GH

Gerald H.

Features

Total

13

99

21

features in common

13

features in common

User.com's unique features

Automatic Notifications
Real Time Monitoring
Multi-Company
Conditional Logic

UJET's unique features

Call Transfer
Call Center Management
SSL Security
Customer Experience Management

Categories in common

Talkdesk

4.6

(663)

The world's leading cloud-based contact center software.

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Pricing

Value for money

4.5

0.2

4.7

What users say about Talkdesk's value for money

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While I would like to see some changes to StudioFlow and other Administrator functions TalkDesk still offers one of the best VoIP systems currently available for the price.

JM

Jessamine M.

The system is easy to use and it's exciting to see Talk Desk continue to invest in innovation. We're very likely to continue our Talk Desk partnership.

CH

Chris H.

Features

Total

11

58

21

features in common

11

features in common

Talkdesk's unique features

SMS Integration
Call Tracking
Activity Management
Customer Activity Reporting

UJET's unique features

SSL Security
Authentication
Multi-Channel Management
Multi-Channel Communication

Categories in common

Heyday

4.5

(8)

Conversational AI platform for eCommerce & retailers

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Features

Total

3

37

21

features in common

3

features in common

Heyday's unique features

Inbox Management
Alerts / Escalation
Shipping Management
Performance Management

UJET's unique features

Customer Experience Management
API
Contact Management
Semantic Search

Categories in common

elevio

4.6

(27)

Self-service support & customer education platform

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Pricing

Starting from

$79/month

Value for money

4.6

0.1

4.7

What users say about elevio's value for money

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I personally benefit from it because it saves me so much time and money not thinking about having to code our own one.

SC

Sam C.

Easy to implement and saves so much time and money on coding this functionality.

SC

Sam C.

Features

Total

8

48

21

features in common

8

features in common

elevio's unique features

Employee Onboarding
Active Directory Integration
Multiple Projects
Event Tracking

UJET's unique features

IVR / Voice Recognition
Call Center Management
Customer Experience Management
CRM Integration

Categories in common

Freshdesk

4.5

(2,227)

Online helpdesk system and customer service software

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Pricing

Starting from

$19/month

Value for money

4.4

0.3

4.7

What users say about Freshdesk's value for money

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After searching for a while, I found Freshdesk, which was by far the best option with the best price. It's automated response system was one of my favorite features.

BM

Brian M.

Impressive, robust, reliable and very economical customer care managements software.

FG

Frederick G.

Features

Total

12

76

21

features in common

12

features in common

Freshdesk's unique features

Real Time Monitoring
Custom Fields
Access Control
URL Customization

UJET's unique features

Authentication
Real Time Reporting
HIPAA Compliance
Semantic Search

Categories in common

PhoneBurner

4.8

(138)

Power dialer & outbound sales acceleration software for SMBs

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Pricing

Starting from

$149/month

Value for money

4.7

What users say about PhoneBurner's value for money

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It's simple, fast, customer support and onboarding is great. Plus, it rakes in money like you wouldn't beleive.

Christopher O.

The price point is just too high for an ordinary user. PhoneBurner should consider making smaller subscriptions for normal people, because they have a good thing going and could make more out of it.

SC

Sophia C.

Features

Total

10

62

21

features in common

10

features in common

PhoneBurner's unique features

Productivity Reporting
Call Monitoring
Activity Management
Customizable Reporting

UJET's unique features

Semantic Search
Authentication
Multi-Channel Communication
IVR / Voice Recognition

Categories in common

Twilio

4.6

(239)

Voice and messaging for your web and mobile applications

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Pricing

Starting from

$0.01

Value for money

4.3

0.4

4.7

What users say about Twilio's value for money

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I like how reliable the services is, which is a major draw and value for money with the costs. At occasional times when there are issues, they are resolved speedily.

AR

Anonymous Reviewer

The costs are probably the single best thing about Twilio.

GW

Gary W.

Features

Total

6

9

21

features in common

6

features in common

Twilio's unique features

Compliance Management
Receiving
Queue Manager

UJET's unique features

Instant Messaging
Activity Dashboard
Customer Experience Management
Contact Management

Categories in common

RingCentral Contact Center

4.3

(151)

The Collaborative Contact Center solution from the industry

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Pricing

Value for money

4.0

0.7

4.7

What users say about RingCentral Contact Center's value for money

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Customer service is great. I am very glad I switched to Ring Central, not only do I get better service but for a better price.

CM

Carla M.

I really enjoyed this tool, and like the idea of having a virtual fax. The cost does not justify keeping a unnecessary tool.

FD

Frank D.

Features

Total

11

36

21

features in common

11

features in common

RingCentral Contact Center's unique features

Skills Tracking
Distribution Management
Predictive Dialer
Automatic Call Distribution

UJET's unique features

SSL Security
Authentication
Multi-Channel Communication
Instant Messaging

Categories in common

InfoFlo

4.5

(80)

All-in-One CRM Software Solution

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Pricing

Starting from

$99

Value for money

4.6

0.1

4.7

What users say about InfoFlo's value for money

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All emails and documents it makes us look like we have all the info...Because we do. Price----absolutely most for the money.

jS

jim S.

A cost effective and simple solution to my problem.

Martin C.

Features

Total

3

23

21

features in common

3

features in common

InfoFlo's unique features

Automatic Notifications
Customer History
Accounting Integration
Microsoft Outlook Integration

UJET's unique features

HIPAA Compliance
API
CRM Integration
Semantic Search

Categories in common

GoToConnect

4.5

(567)

The first-ever truly unified voice and video solution.

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Pricing

Starting from

$19.95/month

Value for money

4.5

0.2

4.7

What users say about GoToConnect's value for money

Read all reviews

Jive's products and services are very cost competitive while offering the latest technology.

DG

Desiree G.

Jive is extremely cost competitive and willing to accommodate their clients' needs.

DG

Desiree G.

Features

Total

9

21

features in common

9

features in common

GoToConnect's unique features

Queue Manager
Call Monitoring
Uptime Monitoring
Event Scheduling

UJET's unique features

Reporting & Statistics
Activity Dashboard
Instant Messaging
HIPAA Compliance

Categories in common

CloudTalk

4.6

(194)

Cloud-based call center software for sales and support teams

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Pricing

Starting from

$20/month

Value for money

4.5

0.2

4.7

What users say about CloudTalk's value for money

Read all reviews

Cloudtalk helps us with communication in our company and also with our costumers, we are very happy. Everything is quick and easy, love it.

MP

Michaela P.

Easy to onboard and setup, easy to use and very cost effective license pricing. Does not charge for incoming calls like it's competitors do.

SD

Simon D.

Features

Total

12

71

21

features in common

12

features in common

CloudTalk's unique features

Real Time Analytics
Callback Scheduling
Auto-Dialer
Contact Database

UJET's unique features

Authentication
Semantic Search
Multi-Channel Management
SSL Security

Categories in common

Gorgias

4.6

(19)

Help desk and customer service solution

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Features

Total

9

36

21

features in common

9

features in common

Gorgias' unique features

Customizable Branding
@mentions
Analytics
Subscription Management

UJET's unique features

Reporting & Statistics
Authentication
Multi-Channel Management
IVR / Voice Recognition

Categories in common

Voiso

5.0

(1)

Call center software for outbound sales & BPO teams

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Features

Total

7

40

21

features in common

7

features in common

Voiso's unique features

Computer Telephony Integration
Workflow Management
Alerts / Escalation
Search Functionality

UJET's unique features

Instant Messaging
Authentication
Customer Experience Management
CRM Integration

Categories in common

Agile CRM

4.2

(401)

Sales and marketing CRM for growing businesses

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Pricing

Starting from

$8.99/month

Value for money

4.2

0.5

4.7

What users say about Agile CRM's value for money

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Most companies will try to lock you into a one year commitment, but it is perfectly reasonable to know everything works together in harmony. Question 3: Is this the right price for me.

AD

Adam D.

It has kept a great log of our consultants past and present, so in that respect - it has done it's job. I just feel like the cost (for 3 operators) does not justify the tool.

Derek "Storme" B.

Features

Total

6

76

21

features in common

6

features in common

Agile CRM's unique features

Computer Telephony Integration
Website Integration
Surveys & Feedback
Customizable Templates

UJET's unique features

Instant Messaging
Activity Dashboard
Customer Experience Management
CRM Integration

Categories in common

LiveChat

4.6

(1,105)

Premium Customer Service Software for Live Chat & Help Desk

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Pricing

Starting from

$16/month

Value for money

4.5

0.2

4.7

What users say about LiveChat's value for money

Read all reviews

I am user of LiveChat for 3-4 years and i love this chat tool over all others. It has great features, very intuitive and user friendly interface, and above all great pricing structure.

VK

Varinder K.

Our sales conversion rate had skyrocketed on our website and we couldn’t be happier. The price is just amazing for the benefits offered by the LiveChat.

SA

Sardor A.

Features

Total

10

66

21

features in common

10

features in common

LiveChat's unique features

Visitor Tracking
Sales Tracking
Customer History
Alerts / Escalation

UJET's unique features

Real Time Reporting
Call Center Management
IVR / Voice Recognition
HIPAA Compliance

Categories in common

Kayako

4.0

(156)

Unified customer service platform

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Pricing

Starting from

$15/month

Value for money

3.8

0.9

4.7

What users say about Kayako's value for money

Read all reviews

Control of the conversations with my costumers, insights of what they need (What kind of doubts they have), a nice support that helps me with the configuration, a beautiful landpage for my articles.

Mirele K.

The utter lack of respect I was given as a long time customer was frustrating. I asked to get out of contract in the middle of a year long term for a partial refund.

AR

Anonymous Reviewer

Features

Total

9

64

21

features in common

9

features in common

Kayako's unique features

Role-Based Permissions
Custom Forms
Activity Tracking
Feedback Management

UJET's unique features

Real Time Reporting
Activity Dashboard