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UJET Logo

Customer interaction & support platform with CRM integration

Last updated: August 2024

UJET Alternatives & Competitors

Top 2 free alternatives

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Integrated with


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Zendesk Suite logo

Service-first CRM company that builds support & sales tools

visit website

Features

Total

Zendesk Suite logo
UJET logo

60

179

66

features in common

60

features in common

Zendesk Suite logo

Zendesk Suite user ratings

Functionality

4.4
(4K)

Top features

  • Audit Trail

    5.0

  • Customer Complaint Tracking

    5.0

  • Voice Mail

    5.0

UJET logo

UJET user ratings

Functionality

4.6
(140)

Top features

  • Support Ticket Management

    5.0

  • Call Routing

    5.0

  • Live Chat

    5.0

Pricing

Starting from

$55/month

Value for money

Zendesk Suite logo
4.2

0.6

UJET logo
4.8

What users say about Zendesk Suite's value for money

I love that its very user friendly to use ad easy to manage tasks. I love the interface make it easy to get tickets handled and provide the best customer service for my job.
This was a much appreciated improvement. A great feature is that you can integrated with the big social media platforms like Twitter and Facebook to allow CC to responde quite quickly.
Genesys Cloud CX logo

AI-enabled experience orchestration platform

learn more

Features

Total

Genesys Cloud CX logo
UJET logo

59

150

66

features in common

59

features in common

Genesys Cloud CX logo

Genesys Cloud CX user ratings

Functionality

4.2
(244)

Top features

  • Live Chat

    5.0

  • Proactive Chat

    5.0

  • Activity Tracking

    5.0

UJET logo

UJET user ratings

Functionality

4.6
(140)

Top features

  • Support Ticket Management

    5.0

  • Call Routing

    5.0

  • Live Chat

    5.0

Pricing

Starting from

$75/month

Value for money

Genesys Cloud CX logo
4.1

0.7

UJET logo
4.8

What users say about Genesys Cloud CX's value for money

I'm happy to be using this product as it becomes better and will be a very strong product to beat in the future.
As in our Customer Service Center the biggest volume of users are the agents, the ease of use and friendly interface are one of the most important things for us.
CXone Mpower logo

Cloud Contact Center Software

learn more

Features

Total

CXone Mpower logo
UJET logo

48

122

66

features in common

48

features in common

CXone Mpower logo

CXone Mpower user ratings

Functionality

4.1
(584)

Top features

  • For Call Centers

    5.0

  • CRM

    5.0

  • Real-Time Reporting

    5.0

UJET logo

UJET user ratings

Functionality

4.6
(140)

Top features

  • Support Ticket Management

    5.0

  • Call Routing

    5.0

  • Live Chat

    5.0

Pricing

Starting from

$71/month

Value for money

CXone Mpower logo
4.0

0.8

UJET logo
4.8

What users say about CXone Mpower's value for money

This is perfect solution and plugs in perfectly with other NICE products like IEX, QR WFM, etc. Its so much easy for the dev team to configure, integrate and customize the user experience.
The connection problems and calls not being connected with MaxAgent and being listed as "Refused" when it was not a lack of answering that caused it.
LiveAgent logo

Web-based help desk so customer service agents

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Features

Total

LiveAgent logo
UJET logo

62

188

66

features in common

62

features in common

LiveAgent logo

LiveAgent user ratings

Functionality

4.6
(1.6K)

Top features

  • Real-Time Monitoring

    5.0

  • Routing

    5.0

  • Email Templates

    5.0

UJET logo

UJET user ratings

Functionality

4.6
(140)

Top features

  • Support Ticket Management

    5.0

  • Call Routing

    5.0

  • Live Chat

    5.0

Pricing

Starting from

$19/month

Value for money

LiveAgent logo
4.7

0.1

UJET logo
4.8

What users say about LiveAgent's value for money

It's a powerful, elegant and quite complete helpdesk/live chat/ticket handling solution. It has a very complete free tier and powerful (if expensive for us) premium features.
Okay, but the UX is atrocious. Out of all the other helpdesk solutions I have used, LiveAgent is by far the most frustrating to set up and navigate.
Bitrix24 logo

100% free CRM, collaboration, and communication tool suite

visit website

Features

Total

Bitrix24 logo
UJET logo

57

452

66

features in common

57

features in common

Bitrix24 logo

Bitrix24 user ratings

Functionality

4.3
(938)

Top features

  • Quotes/Estimates

    5.0

  • Online Time Tracking

    5.0

  • Drag & Drop

    5.0

UJET logo

UJET user ratings

Functionality

4.6
(140)

Top features

  • Support Ticket Management

    5.0

  • Call Routing

    5.0

  • Live Chat

    5.0

Pricing

Starting from

$61/month

Value for money

Bitrix24 logo
4.2

0.6

UJET logo
4.8

What users say about Bitrix24's value for money

Great features as a CRM software and phone system. The reports that can be pulled are helpful to analyze the success of your sales/program.
It endorses team collaboration and improves teamwork. It's cost-effective and I find it to be far way more affordable than some competitors.