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UJET

Customer interaction & support platform with CRM integration

UJET Alternatives

How do UJET alternatives compare?

LiveAgent and Bitrix24 stand out as its top competitors based on similarity, popularity and user reviews. When comparing UJET to its top 100 alternatives, Voiso has the highest rating, with Stella Connect as the runner-up, and UJET ranking 68th place. Zendesk has the most reviews with a total of 2,518, while UJET has 112. Users say Voiso tops the list for value for money followed by Balto, while UJET comes in 15th. Users also say Voiso and Stella Connect are the easiest to use, while UJET takes 21st place.


How do I choose the best UJET alternative?

Browse our list of competitors to find the tool that's right for your team and workflow. Filter apps by features, pricing, ratings, integrations, devices and more. Read verified reviews and discover what other people in your industry are using. Compare apps side by side to find the best match for your business.


What are the top 5 alternatives to UJET?

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Features


Pricing model


Devices supported


User rating


Organization types


Geographies served


Integrated with


Industry


Company size


Top 100 alternatives

LiveAgent

4.7
(985)

Great customer service starts with better help desk software

Pricing

Starting from

$15/month

Value for money

4.7
4.7

What users say about LiveAgent's value for money

Overall one of the best help desk solutions we have tried. We are very happy with the pricing and support on our end.

Dave L.

I like their complete package, its really beneficial for small to mid sized organizations, the features are premium and theres definately value for money. I would recommend LiveAgent.

AR

Anonymous Reviewer

Total

18

119

21

features in common

18

features in common

LiveAgent's unique features

  • Configurable Workflow

  • Two-Way Audio & Video

  • Inbox Management

  • Automatic Notifications

UJET's unique features

  • HIPAA Compliance

  • Communication Management

  • Semantic Search

Bitrix24

4.0
(448)

100% free CRM, collaboration and communication tool suite

Pricing

Starting from

$24/month

Value for money

4.2

0.5

4.7

What users say about Bitrix24's value for money

It has great value for money and pricing is unbeatable as compared to other software solutions in the market for same purpose. Brilliant within the company social feature.

Irfan A.

They are responsive in their support. I enjoy how the various functions are available to low-price users.

AW

Anna W.

Total

10

90

21

features in common

10

features in common

Bitrix24's unique features

  • Project Time Tracking

  • Client Management

  • Task Tracking

  • Role-Based Permissions

UJET's unique features

  • Real Time Reporting

  • Authentication

  • IVR / Voice Recognition

  • HIPAA Compliance

Zendesk

4.4
(2,518)

Service-first CRM company that builds support & sales tools

Pricing

Starting from

$19/month

Value for money

4.1

0.6

4.7

What users say about Zendesk's value for money

Ended up not choosing Zendesk, because it was too expensive, but I would still recommend it, considering that it can be an investment to achieve a better customer experience.

TA

Tommaso A.

For the time it saves and the reliability of the service, this software becomes well worth the money spent.

Alex T.

Total

14

98

21

features in common

14

features in common

Zendesk's unique features

  • Real Time Updates

  • Predictive Analytics

  • Configurable Workflow

  • Real Time Notifications

UJET's unique features

  • Call Transfer

  • Call Center Management

  • Communication Management

  • HIPAA Compliance

Zoho Desk

4.5
(1,640)

Cloud-based help desk platform

Pricing

Starting from

$12/month

Value for money

4.5

0.2

4.7

What users say about Zoho Desk's value for money

Zoho Desk is a great help desk software - nice feature set at a good price.

Thiagarajan R.

Excellent value for money, great with customer support tracking, automation, control and KPIs and evaluation.

María Fernanda C.

Total

17

95

21

features in common

17

features in common

Zoho Desk's unique features

  • Real Time Data

  • Custom Fields

  • Social Media Integration

  • Role-Based Permissions

UJET's unique features

  • Contact Management

  • Communication Management

  • HIPAA Compliance

  • Semantic Search

Genesys Cloud

4.1
(103)

Mobile optimized cloud call center with multichannel routing

Pricing

Starting from

$75/month

Value for money

3.9

0.8

4.7

What users say about Genesys Cloud's value for money

Overall experience has been great and support has been responsive. The only drawbacks are their lack additional reporting options and their price.

RB

Reynante B.

We have based our call centre around part time shifts due to the demand of our business. The pricing model will have to be reviewed for our operations as we continue to grow.

CT

Cory T.

Total

16

66

21

features in common

16

features in common

Genesys Cloud's unique features

  • Permission Management

  • Call Reporting

  • Active Directory Integration

  • Computer Telephony Integration

UJET's unique features

  • Communication Management

  • Authentication

  • SSL Security

  • Semantic Search

Salesforce Service Cloud

4.4
(509)

Customer Service & Field Service Management Solutions

Pricing

Starting from

$25/month

Value for money

4.1

0.6

4.7

What users say about Salesforce Service Cloud's value for money

Overall it does what it should and for the price it's great also.

AR

Anonymous Reviewer

It is a great product to use, I just wish it didn't cost so much per user.

AR

Anonymous Reviewer

Total

13

97

21

features in common

13

features in common

Salesforce Service Cloud's unique features

  • Case Management

  • Remote Access

  • Performance Management

  • Contract Management

UJET's unique features

  • Call Recording

  • Call Center Management

  • SSL Security

  • Communication Management

Call Center Studio

4.5
(36)

Cloud-based call center management software

Pricing

Value for money

4.7
4.7

What users say about Call Center Studio's value for money

Easy to deploy with zero hardware cost. All of the system operates on Google Cloud Platform which offer great uptime.

SO

Saran O.

Value for money is good. It is easy however somebody needs to teach you first.

Gülsen G.

Total

8

39

21

features in common

8

features in common

Call Center Studio's unique features

  • Campaign Management

  • Document Storage

  • Answering Machine Detection

  • Third Party Integration

UJET's unique features

  • Real Time Reporting

  • Activity Dashboard

  • Instant Messaging

  • HIPAA Compliance

NICE inContact

4.2
(417)

Cloud Contact Center Software

Pricing

Starting from

$100/month

Value for money

3.9

0.8

4.7

What users say about NICE inContact's value for money

We also have to pay that cost every month, forever or until we choose a different solution. Premise based might be a better value for our operation if we have a chance to choose again.

EN

Eric N.

The soft-phone licensing was a pain but it has now been eliminated and it has been replaced with a WEBRTC integrated phone.

RH

Rick H.

Total

6

40

21

features in common

6

features in common

NICE inContact's unique features

  • Feedback Collection

  • Call Routing

  • Speech to Text

  • Progressive Dialing

UJET's unique features

  • Instant Messaging

  • Authentication

  • Customer Experience Management

  • Contact Management

Infobip

4.8
(6)

Omni-channel customer communication and engagement

Features

Total

7

32

21

features in common

7

features in common

Infobip's unique features

  • Customizable Branding

  • Interactive Content

  • Alerts / Escalation

  • SMS Marketing Managment

UJET's unique features

  • Multi-Channel Management

  • Activity Dashboard

  • HIPAA Compliance

  • Customer Experience Management

Front

4.5
(199)

Email management software and shared inbox for teams

Pricing

Starting from

$9/month

Value for money

4.2

0.5

4.7

What users say about Front's value for money

It has been a game-changer for our teams at work. We all use it as our email client and it helps us communicate more effectively which saves time and ultimately money.

Joshua A.

It helped us to improve our support while saving time and money. Front has brought us closer to our beloved users.

Rhai G.

Total

9

42

21

features in common

9

features in common

Front's unique features

  • Contact Database

  • Two-Factor Authentication

  • Activity Tracking

  • Search Functionality

UJET's unique features

  • Real Time Reporting

  • Activity Dashboard

  • Instant Messaging

  • HIPAA Compliance

User.com

4.7
(29)

The engine of growth. An all in one solution for user data.

Pricing

Starting from

$49/month

Value for money

4.6

0.1

4.7

What users say about User.com's value for money

I was surprised about how well it worked and what's more important, they offered a great price.

ER

Evelyn R.

All the features you need for a friendly price for a startup.

GH

Gerald H.

Total

13

99

21

features in common

13

features in common

User.com's unique features

  • Automatic Notifications

  • Real Time Monitoring

  • Multi-Company

  • Conditional Logic

UJET's unique features

  • Call Transfer

  • Call Center Management

  • SSL Security

  • Customer Experience Management

Talkdesk

4.6
(663)

The world's leading cloud-based contact center software.

Pricing

Value for money

4.5

0.2

4.7

What users say about Talkdesk's value for money

While I would like to see some changes to StudioFlow and other Administrator functions TalkDesk still offers one of the best VoIP systems currently available for the price.

JM

Jessamine M.

The system is easy to use and it's exciting to see Talk Desk continue to invest in innovation. We're very likely to continue our Talk Desk partnership.

CH

Chris H.

Total

11

58

21

features in common

11

features in common

Talkdesk's unique features

  • SMS Integration

  • Call Tracking

  • Activity Management

  • Customer Activity Reporting

UJET's unique features

  • SSL Security

  • Authentication

  • Multi-Channel Management

  • Multi-Channel Communication

Heyday

4.5
(8)

Conversational AI platform for eCommerce & retailers

Features

Total

3

37

21

features in common

3

features in common

Heyday's unique features

  • Inbox Management

  • Alerts / Escalation

  • Shipping Management

  • Performance Management

UJET's unique features

  • Customer Experience Management

  • API

  • Contact Management

  • Semantic Search

elevio

4.6
(27)

Self-service support & customer education platform

Pricing

Starting from

$79/month

Value for money

4.6

0.1

4.7

What users say about elevio's value for money

I personally benefit from it because it saves me so much time and money not thinking about having to code our own one.

SC

Sam C.

Easy to implement and saves so much time and money on coding this functionality.

SC

Sam C.

Total

8

48

21

features in common

8

features in common

elevio's unique features

  • Employee Onboarding

  • Active Directory Integration

  • Multiple Projects

  • Event Tracking

UJET's unique features

  • IVR / Voice Recognition

  • Call Center Management

  • Customer Experience Management

  • CRM Integration

Freshdesk

4.5
(2,227)

Online helpdesk system and customer service software

Pricing

Starting from

$19/month

Value for money

4.4

0.3

4.7

What users say about Freshdesk's value for money

After searching for a while, I found Freshdesk, which was by far the best option with the best price. It's automated response system was one of my favorite features.

BM

Brian M.

Impressive, robust, reliable and very economical customer care managements software.

FG

Frederick G.

Total

12

76

21

features in common

12

features in common

Freshdesk's unique features

  • Real Time Monitoring

  • Custom Fields

  • Access Control

  • URL Customization

UJET's unique features

  • Authentication

  • Real Time Reporting

  • HIPAA Compliance

  • Semantic Search

PhoneBurner

4.8
(138)

Power dialer & outbound sales acceleration software for SMBs

Pricing

Starting from

$149/month

Value for money

4.7
4.7

What users say about PhoneBurner's value for money

It's simple, fast, customer support and onboarding is great. Plus, it rakes in money like you wouldn't beleive.

Christopher O.

The price point is just too high for an ordinary user. PhoneBurner should consider making smaller subscriptions for normal people, because they have a good thing going and could make more out of it.

SC

Sophia C.

Total

10

62

21

features in common

10

features in common

PhoneBurner's unique features

  • Productivity Reporting

  • Call Monitoring

  • Activity Management

  • Customizable Reporting

UJET's unique features

  • Semantic Search

  • Authentication

  • Multi-Channel Communication

  • IVR / Voice Recognition

Twilio

4.6
(239)

Voice and messaging for your web and mobile applications

Pricing

Starting from

$0.01

Value for money

4.3

0.4

4.7

What users say about Twilio's value for money

I like how reliable the services is, which is a major draw and value for money with the costs. At occasional times when there are issues, they are resolved speedily.

AR

Anonymous Reviewer

The costs are probably the single best thing about Twilio.

GW

Gary W.

Total

6

9

21

features in common

6

features in common

Twilio's unique features

  • Compliance Management

  • Receiving

  • Queue Manager

UJET's unique features

  • Instant Messaging

  • Activity Dashboard

  • Customer Experience Management

  • Contact Management

RingCentral Contact Center

4.3
(151)

The Collaborative Contact Center solution from the industry

Pricing

Value for money

4.0

0.7

4.7

What users say about RingCentral Contact Center's value for money

Customer service is great. I am very glad I switched to Ring Central, not only do I get better service but for a better price.

CM

Carla M.

I really enjoyed this tool, and like the idea of having a virtual fax. The cost does not justify keeping a unnecessary tool.

FD

Frank D.

Total

11

36

21

features in common

11

features in common

RingCentral Contact Center's unique features

  • Skills Tracking

  • Distribution Management

  • Predictive Dialer

  • Automatic Call Distribution

UJET's unique features

  • SSL Security

  • Authentication

  • Multi-Channel Communication

  • Instant Messaging

InfoFlo

4.5
(80)

All-in-One CRM Software Solution

Pricing

Starting from

$99

Value for money

4.6

0.1

4.7

What users say about InfoFlo's value for money

All emails and documents it makes us look like we have all the info...Because we do. Price----absolutely most for the money.

jS

jim S.

A cost effective and simple solution to my problem.

Martin C.

Total

3

23

21

features in common

3

features in common

InfoFlo's unique features

  • Automatic Notifications

  • Customer History

  • Accounting Integration

  • Microsoft Outlook Integration

UJET's unique features

  • HIPAA Compliance

  • API

  • CRM Integration

  • Semantic Search

GoToConnect

4.5
(567)

The first-ever truly unified voice and video solution.

Pricing

Starting from

$19.95/month

Value for money

4.5

0.2

4.7

What users say about GoToConnect's value for money

Jive's products and services are very cost competitive while offering the latest technology.

DG

Desiree G.

Jive is extremely cost competitive and willing to accommodate their clients' needs.

DG

Desiree G.

Total

9

21

21

features in common

9

features in common

GoToConnect's unique features

  • Queue Manager

  • Call Monitoring

  • Uptime Monitoring

  • Event Scheduling

UJET's unique features

  • Reporting & Statistics

  • Activity Dashboard

  • Instant Messaging

  • HIPAA Compliance

CloudTalk

4.6
(194)

Cloud-based call center software for sales and support teams

Pricing

Starting from

$20/month

Value for money

4.5

0.2

4.7

What users say about CloudTalk's value for money

Cloudtalk helps us with communication in our company and also with our costumers, we are very happy. Everything is quick and easy, love it.

MP

Michaela P.

Easy to onboard and setup, easy to use and very cost effective license pricing. Does not charge for incoming calls like it's competitors do.

SD

Simon D.

Total

12

71

21

features in common

12

features in common

CloudTalk's unique features

  • Real Time Analytics

  • Callback Scheduling

  • Auto-Dialer

  • Contact Database

UJET's unique features

  • Authentication

  • Semantic Search

  • Multi-Channel Management

  • SSL Security

Gorgias

4.6
(19)

Help desk and customer service solution

Features

Total

9

36

21

features in common

9

features in common

Gorgias' unique features

  • Customizable Branding

  • @mentions

  • Analytics

  • Subscription Management

UJET's unique features

  • Reporting & Statistics

  • Authentication

  • Multi-Channel Management

  • IVR / Voice Recognition

Voiso

5.0
(1)

Call center software for outbound sales & BPO teams

Features

Total

7

40

21

features in common

7

features in common

Voiso's unique features

  • Computer Telephony Integration

  • Workflow Management

  • Alerts / Escalation

  • Search Functionality

UJET's unique features

  • Instant Messaging

  • Authentication

  • Customer Experience Management

  • CRM Integration

Agile CRM

4.2
(401)

Sales and marketing CRM for growing businesses

Pricing

Starting from

$8.99/month

Value for money

4.2

0.5

4.7

What users say about Agile CRM's value for money

Most companies will try to lock you into a one year commitment, but it is perfectly reasonable to know everything works together in harmony. Question 3: Is this the right price for me.

AD

Adam D.

It has kept a great log of our consultants past and present, so in that respect - it has done it's job. I just feel like the cost (for 3 operators) does not justify the tool.

Derek "Storme" B.

Total

6

76

21

features in common

6

features in common

Agile CRM's unique features

  • Computer Telephony Integration

  • Website Integration

  • Surveys & Feedback

  • Customizable Templates

UJET's unique features

  • Instant Messaging

  • Activity Dashboard

  • Customer Experience Management

  • CRM Integration

LiveChat

4.6
(1,105)

Premium Customer Service Software for Live Chat & Help Desk

Pricing

Starting from

$16/month

Value for money

4.5

0.2

4.7

What users say about LiveChat's value for money

I am user of LiveChat for 3-4 years and i love this chat tool over all others. It has great features, very intuitive and user friendly interface, and above all great pricing structure.

VK

Varinder K.

Our sales conversion rate had skyrocketed on our website and we couldn’t be happier. The price is just amazing for the benefits offered by the LiveChat.

SA

Sardor A.

Total

10

66

21

features in common

10

features in common

LiveChat's unique features

  • Visitor Tracking

  • Sales Tracking

  • Customer History

  • Alerts / Escalation

UJET's unique features

  • Real Time Reporting

  • Call Center Management

  • IVR / Voice Recognition

  • HIPAA Compliance

Kayako

4.0
(156)

Unified customer service platform

Pricing

Starting from

$15/month

Value for money

3.8

0.9

4.7

What users say about Kayako's value for money

Control of the conversations with my costumers, insights of what they need (What kind of doubts they have), a nice support that helps me with the configuration, a beautiful landpage for my articles.

Mirele K.

The utter lack of respect I was given as a long time customer was frustrating. I asked to get out of contract in the middle of a year long term for a partial refund.

AR

Anonymous Reviewer

Total

9

64

21

features in common

9

features in common

Kayako's unique features

  • Role-Based Permissions

  • Custom Forms

  • Activity Tracking

  • Feedback Management

UJET's unique features

  • Real Time Reporting

  • Activity Dashboard