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Help Scout vs Re:amaze Comparison (2026)
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Good recommendations?
Help Scout
5
156
4
56
3
13
2
0
1
1
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Re:amaze
5
46
4
6
3
1
2
0
1
0
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Overview
Help Scout is a customer support platform built for growing teams to deliver top-notch customer service. When you sign up, you get access to an entire suite of tools — including shared inbox, knowledge base, and live chat software — all built to help you create the best customer experience possible.
Consolidated helpdesk for chat, email, social media (Facebook, Messenger, Twitter, Instagram), and mobile SMS/MMS. Team inboxes. Team workflows.
- Platforms supported
- Web-based
- iPhone app
- Android app
- Windows Phone app
- Typical customers
- Freelancers
- Small businesses
- Mid size businesses
- Large enterprises
- Customer support
- Phone
- Online
- Knowledge base
- Video tutorials
- Platforms supported
- Web-based
- iPhone app
- Android app
- Windows Phone app
- Typical customers
- Freelancers
- Small businesses
- Mid size businesses
- Large enterprises
- Customer support
- Phone
- Online
- Knowledge base
- Video tutorials
Video & Screenshots
Pricing
User reviews
4.6
226
5
4
3
2
1
156
56
13
0
1
- Value for money
- Ease of use
- Features
- Customer support
4.8
53
5
4
3
2
1
46
6
1
0
0
- Value for money
- Ease of use
- Features
- Customer support
Pros
Krystal M.
People Operations
Josh S.
IT Coordinator
Stephen B.
CEO
Pros
Mansi M.
Software Engineer
Haleigh V.
Customer Service Lead
Mansi M.
Software Engineer
Cons
Josef S.
Technical Support Specialist
Thomas P.
Head of Customer Success
Kitti B.
Head of Customer Success
Cons
Jersson G.
IT Manager
- Vendor responds to reviews
- Last review5 months ago
- Vendor responds to reviews
- Last review2 years ago
Key features
- Total features76
- API
- Access Controls/Permissions
- Alerts/Escalation
- Alerts/Notifications
- Archiving & Retention
- Automated Routing
- Autoresponders
- CRM
- Call Center Management
- Canned Responses
- Catalog Management
- Chat/Messaging
- Chatbot
- Collaboration Tools
- Communication Management
- Configurable Workflow
- Contact Database
- Contact Management
- Content Management
- Customer Communication
- Customer Database
- Customer Engagement
- Customer History
- Customer Support
- Customizable Branding
- Customizable Fields
- Customizable Forms
- Customizable Reports
- Customizable Templates
- Dashboard
- Data Import/Export
- Document Management
- Document Storage
- Email Management
- Email Monitoring
- Email Templates
- Engagement Tracking
- Event Triggered Actions
- Feedback Management
- For Startups
- Full Text Search
- Geotargeting
- Help Desk Management
- Inbox Management
- Interaction Tracking
- Knowledge Base Management
- Knowledge Management
- Lead Management
- Live Chat
- Macros/Templated Responses
- Mobile Access
- Mobile App
- Monitoring
- Multi-Channel Communication
- Multi-Language
- Multiple User Accounts
- Offline Form
- Performance Metrics
- Prioritization
- Proactive Chat
- Queue Management
- Real-Time Analytics
- Real-Time Chat
- Real-Time Monitoring
- Real-Time Notifications
- Real-Time Reporting
- Real-time Consumer-facing Chat
- Reporting & Statistics
- Reporting/Analytics
- Response Management
- Routing
- SSL Security
- Screen Sharing
- Search
- Search/Filter
- Self Service Portal
- Shared Inboxes
- Signature Management
- Single Sign On
- Social Media Integration
- Spam Blocker
- Support Ticket Management
- Support Ticket Tracking
- Surveys & Feedback
- Tagging
- Templates
- Text Editing
- Third-Party Integrations
- Ticket Management
- Transcripts/Chat History
- Transfers/Routing
- Web Notifications
- Widgets
- Workflow Automation
- Workflow Management
- Total features57
- API
- Access Controls/Permissions
- Alerts/Escalation
- Alerts/Notifications
- Archiving & Retention
- Automated Routing
- Autoresponders
- CRM
- Call Center Management
- Canned Responses
- Catalog Management
- Chat/Messaging
- Chatbot
- Collaboration Tools
- Communication Management
- Configurable Workflow
- Contact Database
- Contact Management
- Content Management
- Customer Communication
- Customer Database
- Customer Engagement
- Customer History
- Customer Support
- Customizable Branding
- Customizable Fields
- Customizable Forms
- Customizable Reports
- Customizable Templates
- Dashboard
- Data Import/Export
- Document Management
- Document Storage
- Email Management
- Email Monitoring
- Email Templates
- Engagement Tracking
- Event Triggered Actions
- Feedback Management
- For Startups
- Full Text Search
- Geotargeting
- Help Desk Management
- Inbox Management
- Interaction Tracking
- Knowledge Base Management
- Knowledge Management
- Lead Management
- Live Chat
- Macros/Templated Responses
- Mobile Access
- Mobile App
- Monitoring
- Multi-Channel Communication
- Multi-Language
- Multiple User Accounts
- Offline Form
- Performance Metrics
- Prioritization
- Proactive Chat
- Queue Management
- Real-Time Analytics
- Real-Time Chat
- Real-Time Monitoring
- Real-Time Notifications
- Real-Time Reporting
- Real-time Consumer-facing Chat
- Reporting & Statistics
- Reporting/Analytics
- Response Management
- Routing
- SSL Security
- Screen Sharing
- Search
- Search/Filter
- Self Service Portal
- Shared Inboxes
- Signature Management
- Single Sign On
- Social Media Integration
- Spam Blocker
- Support Ticket Management
- Support Ticket Tracking
- Surveys & Feedback
- Tagging
- Templates
- Text Editing
- Third-Party Integrations
- Ticket Management
- Transcripts/Chat History
- Transfers/Routing
- Web Notifications
- Widgets
- Workflow Automation
- Workflow Management
Integrations
- Total integrations70
- ActiveCampaign
- Adobe Commerce
- Aircall
- AppFollow
- Asana
- BigCommerce
- BriteVerify
- Campaign Monitor by Marigold
- Capsule
- ChannelReply
- ChargeDesk
- Chatra
- ChurnZero
- CircleLoop
- Clockify
- Close
- CloudTalk
- Constant Contact
- Cyfe
- Databox
- Everhour
- Facebook Business Suite
- Fivetran
- Fleep
- FormKeep
- FreshBooks
- FullContact
- Fullstory
- Geckoboard
- GitHub
- Google Analytics 360
- Google Sheets
- Google Workspace
- Gravity Forms
- Help Desk Migration
- Heymarket
- Highrise
- HubSpot CRM
- Jira
- JustCall
- Kissmetrics
- Klaviyo
- Lime Connect
- Linear
- Make
- Mixpanel
- MySQL
- Nicereply
- Olark
- OnePageCRM
- Paperform
- Pipedrive
- Plecto
- Portfolio Manager
- Process Street
- Salesforce Starter
- Segment
- ShipStation
- Shopify
- Slack
- Smith.ai
- Stripe
- Supademo
- SurveyMonkey
- Talkdesk
- Textline
- Trello
- Twilio
- Weglot
- WooCommerce
- WordPress
- Wufoo
- XTM Transifex
- Zapier
- Zendesk QA
- elevio
- iorad
- unitQ
- Total integrations15
- ActiveCampaign
- Adobe Commerce
- Aircall
- AppFollow
- Asana
- BigCommerce
- BriteVerify
- Campaign Monitor by Marigold
- Capsule
- ChannelReply
- ChargeDesk
- Chatra
- ChurnZero
- CircleLoop
- Clockify
- Close
- CloudTalk
- Constant Contact
- Cyfe
- Databox
- Everhour
- Facebook Business Suite
- Fivetran
- Fleep
- FormKeep
- FreshBooks
- FullContact
- Fullstory
- Geckoboard
- GitHub
- Google Analytics 360
- Google Sheets
- Google Workspace
- Gravity Forms
- Help Desk Migration
- Heymarket
- Highrise
- HubSpot CRM
- Jira
- JustCall
- Kissmetrics
- Klaviyo
- Lime Connect
- Linear
- Make
- Mixpanel
- MySQL
- Nicereply
- Olark
- OnePageCRM
- Paperform
- Pipedrive
- Plecto
- Portfolio Manager
- Process Street
- Salesforce Starter
- Segment
- ShipStation
- Shopify
- Slack
- Smith.ai
- Stripe
- Supademo
- SurveyMonkey
- Talkdesk
- Textline
- Trello
- Twilio
- Weglot
- WooCommerce
- WordPress
- Wufoo
- XTM Transifex
- Zapier
- Zendesk QA
- elevio
- iorad
- unitQ
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