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LiveChat vs Help Scout Comparison (2026)
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Good recommendations?
LiveChat
4.6
(1.7K)5
1.2K
4
429
3
63
2
13
1
6
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Help Scout
4.6
(226)5
156
4
56
3
13
2
0
1
1
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Overview
LiveChat serves as a fully capable tool to provide a complex customer service and proactively convert website visitors into customers.
Help Scout is a customer support platform built for growing teams to deliver top-notch customer service. When you sign up, you get access to an entire suite of tools — including shared inbox, knowledge base, and live chat software — all built to help you create the best customer experience possible.
- Platforms supported
- Web-based
- iPhone app
- Android app
- Windows Phone app
- Typical customers
- Freelancers
- Small businesses
- Mid size businesses
- Large enterprises
- Customer support
- Phone
- Online
- Knowledge base
- Video tutorials
- Platforms supported
- Web-based
- iPhone app
- Android app
- Windows Phone app
- Typical customers
- Freelancers
- Small businesses
- Mid size businesses
- Large enterprises
- Customer support
- Phone
- Online
- Knowledge base
- Video tutorials
Video & Screenshots
Pricing
User reviews
4.6
1.7K
5
4
3
2
1
1.2K
429
63
13
6
- Value for money
- Ease of use
- Features
- Customer support
80%
would recommend this app4.6
226
5
4
3
2
1
156
56
13
0
1
- Value for money
- Ease of use
- Features
- Customer support
80%
would recommend this appPros
“the LiveChat notifications work on every message, I was also able to transform a conversation into a ticket when the chat ended with a workflow automation that worked the first time!”
Brian S.
Director
“Limited customization of AI responses, had some spam come through that muddied up responses, AI responses could be improved with longer, more-detailed questions”
Jenna O.
Digital Marketer
“It offers me the opportunity to communicate with any questions or comments I have while allowing me to continue working in the background”
DM
David M.
Analyst
Pros
“For teams that need deeper functionality or more sophisticated routing rules, it may start to feel restrictive as support volume grows.”
Krystal M.
People Operations
“Lightweight help desk portal for our team to collaborate on tickets and create articles for future reference”
JS
Josh S.
IT Coordinator
“Keeps all customer communications in one place - allow us to respond to customers in almost real time”
SB
Stephen B.
CEO
Cons
“Some times the live chat communication can lead to misunderstandings due to improper way of expressing the statements.”
MM
Mohammed M.
Project manager
“It behaves differently depending on whether it is used via browser or mobile, with absurd functional limits for a paid professional service.”
Michela d.
Managing director
“I cannot remove nor rename a segment, this is a long time bug, I am used to, meaning that I can remove or rename it, but it then reappears 🤷♀️”
PB
Paul B.
Customer Experience Manager
Cons
“The reporting isn't as advanced as some tools out there.”
Josef S.
Technical Support Specialist
“They replaced this standard keyboard command with their own internal "Command Pallet," which serves no use to our team.”
TP
Thomas P.
Head of Customer Success
“Communication history gets lost sometimes and customer replies don't appear”
KB
Kitti B.
Head of Customer Success
- Vendor responds to reviews
- Last review10 days ago
- Vendor responds to reviews
- Last review4 months ago
Key features
- Total features136
- AI Copilot
- AI Summarization
- AI/Machine Learning
- API
- Access Controls/Permissions
- Account Alerts
- Account Management
- Activity Dashboard
- Activity Tracking
- Alerts/Escalation
- Alerts/Notifications
- Archiving & Retention
- Automated Responses
- Automated Routing
- Autoresponders
- CRM
- Call Center Management
- Campaign Management
- Canned Responses
- Catalog Management
- Chat/Messaging
- Chatbot
- Churn Management
- Collaboration Tools
- Communication Management
- Configurable Workflow
- Contact Database
- Contact Management
- Content Creation
- Content Management
- Conversation Intelligence
- Customer Communication
- Customer Database
- Customer Engagement
- Customer Experience Management
- Customer History
- Customer Journey Mapping
- Customer Management
- Customer Portal
- Customer Segmentation
- Customizable Branding
- Customizable Fields
- Customizable Forms
- Customizable Reports
- Customizable Templates
- Dashboard
- Data Import/Export
- Data Security
- Data Visualization
- Deal Management
- Document Management
- Document Storage
- Drag & Drop
- Email Management
- Email Marketing
- Email Monitoring
- Email Templates
- Engagement Tracking
- Event Triggered Actions
- Feedback Management
- File Sharing
- For Startups
- Full Text Search
- Gamification
- Generative AI
- Geotargeting
- Health Score
- Help Desk Management
- Inbox Management
- Interaction Tracking
- Internal Chat Integration
- Key Performance Indicators
- Knowledge Base Management
- Knowledge Management
- Language Detection
- Lead Capture
- Lead Generation
- Lead Management
- Lead Nurturing
- Lead Qualification
- Live Chat
- Macros/Templated Responses
- Marketing Automation
- Mobile Access
- Mobile App
- Monitoring
- Multi-Channel Communication
- Multi-Channel Data Collection
- Multi-Language
- Multiple Data Sources
- Multiple User Accounts
- NPS Survey Structure
- Natural Language Processing
- Negative Feedback Management
- Offline Form
- Onboarding
- Opportunity Management
- Performance Metrics
- Personalization
- Predictive Analytics
- Prioritization
- Proactive Chat
- Queue Management
- Real-Time Analytics
- Real-Time Chat
- Real-Time Data
- Real-Time Monitoring
- Real-Time Notifications
- Real-Time Reporting
- Real-time Consumer-facing Chat
- Referral Tracking
- Reminders
- Reporting & Statistics
- Reporting/Analytics
- Response Management
- Revenue Management
- Role-Based Permissions
- Routing
- SSL Security
- Sales Reports
- Sales Trend Analysis
- Screen Sharing
- Search
- Search/Filter
- Secure Data Storage
- Segmentation
- Self Service Portal
- Sentiment Analysis
- Service Level Agreement (SLA) Management
- Shared Inboxes
- Signature Management
- Single Sign On
- Social Media Integration
- Spam Blocker
- Support Ticket Management
- Support Ticket Tracking
- Survey/Poll Management
- Surveys & Feedback
- Tagging
- Task Automation
- Task Management
- Territory Management
- Text Analysis
- Text Editing
- Third-Party Integrations
- Ticket Management
- Transcripts/Chat History
- Transfers/Routing
- Trend Analysis
- Usage Tracking/Analytics
- Visual Analytics
- Web-based Deployment
- Widgets
- Workflow Automation
- Workflow Management
- Total features76
- AI Copilot
- AI Summarization
- AI/Machine Learning
- API
- Access Controls/Permissions
- Account Alerts
- Account Management
- Activity Dashboard
- Activity Tracking
- Alerts/Escalation
- Alerts/Notifications
- Archiving & Retention
- Automated Responses
- Automated Routing
- Autoresponders
- CRM
- Call Center Management
- Campaign Management
- Canned Responses
- Catalog Management
- Chat/Messaging
- Chatbot
- Churn Management
- Collaboration Tools
- Communication Management
- Configurable Workflow
- Contact Database
- Contact Management
- Content Creation
- Content Management
- Conversation Intelligence
- Customer Communication
- Customer Database
- Customer Engagement
- Customer Experience Management
- Customer History
- Customer Journey Mapping
- Customer Management
- Customer Portal
- Customer Segmentation
- Customizable Branding
- Customizable Fields
- Customizable Forms
- Customizable Reports
- Customizable Templates
- Dashboard
- Data Import/Export
- Data Security
- Data Visualization
- Deal Management
- Document Management
- Document Storage
- Drag & Drop
- Email Management
- Email Marketing
- Email Monitoring
- Email Templates
- Engagement Tracking
- Event Triggered Actions
- Feedback Management
- File Sharing
- For Startups
- Full Text Search
- Gamification
- Generative AI
- Geotargeting
- Health Score
- Help Desk Management
- Inbox Management
- Interaction Tracking
- Internal Chat Integration
- Key Performance Indicators
- Knowledge Base Management
- Knowledge Management
- Language Detection
- Lead Capture
- Lead Generation
- Lead Management
- Lead Nurturing
- Lead Qualification
- Live Chat
- Macros/Templated Responses
- Marketing Automation
- Mobile Access
- Mobile App
- Monitoring
- Multi-Channel Communication
- Multi-Channel Data Collection
- Multi-Language
- Multiple Data Sources
- Multiple User Accounts
- NPS Survey Structure
- Natural Language Processing
- Negative Feedback Management
- Offline Form
- Onboarding
- Opportunity Management
- Performance Metrics
- Personalization
- Predictive Analytics
- Prioritization
- Proactive Chat
- Queue Management
- Real-Time Analytics
- Real-Time Chat
- Real-Time Data
- Real-Time Monitoring
- Real-Time Notifications
- Real-Time Reporting
- Real-time Consumer-facing Chat
- Referral Tracking
- Reminders
- Reporting & Statistics
- Reporting/Analytics
- Response Management
- Revenue Management
- Role-Based Permissions
- Routing
- SSL Security
- Sales Reports
- Sales Trend Analysis
- Screen Sharing
- Search
- Search/Filter
- Secure Data Storage
- Segmentation
- Self Service Portal
- Sentiment Analysis
- Service Level Agreement (SLA) Management
- Shared Inboxes
- Signature Management
- Single Sign On
- Social Media Integration
- Spam Blocker
- Support Ticket Management
- Support Ticket Tracking
- Survey/Poll Management
- Surveys & Feedback
- Tagging
- Task Automation
- Task Management
- Territory Management
- Text Analysis
- Text Editing
- Third-Party Integrations
- Ticket Management
- Transcripts/Chat History
- Transfers/Routing
- Trend Analysis
- Usage Tracking/Analytics
- Visual Analytics
- Web-based Deployment
- Widgets
- Workflow Automation
- Workflow Management
Integrations
- Total integrations112
- 1CRM
- 1Password
- 2way
- ActiveCampaign
- Adobe Commerce
- Aircall
- AppFollow
- Asana
- Basecamp
- Benchmark Email
- BigCommerce
- BriteVerify
- Campaign Monitor by Marigold
- Capsule
- ChannelReply
- ChargeDesk
- ChatBot
- ChatGPT
- Chatra
- ChurnZero
- CircleLoop
- Claude
- Clockify
- Close
- CloudTalk
- Constant Contact
- CoreCommerce
- Cyfe
- Databox
- Dropbox
- Drupal
- EKM
- Ecwid
- Everhour
- Evernote Teams
- Firefly
- Fivetran
- Fleep
- FormKeep
- FreshBooks
- Freshdesk
- FullContact
- Fullstory
- Geckoboard
- Gemini
- GetResponse
- GitHub
- Gmail
- GoDaddy Website Builder
- Gold-Vision CRM
- Google Ads
- Google Analytics 360
- Google Calendar
- Google Contacts
- Google Docs
- Google Sheets
- Google Workspace
- Grasshopper
- Gravity Forms
- Help Desk Migration
- Helpmonks
- Heymarket
- Highrise
- HubSpot Agent Hub
- HubSpot CRM
- HubSpot Marketing Hub
- Instapage
- JIRA Service Management
- Jimdo
- Jira
- Joomla
- JustCall
- Keap
- Kissmetrics
- Klaviyo
- Kommo
- Landingi
- LeadSquared
- Lime Connect
- Linear
- LogMeIn Rescue
- Magentrix
- Make
- Meta for Business
- Microsoft Azure
- Microsoft Clarity
- Microsoft To Do
- Mixpanel
- MySQL
- Nicereply
- Nutshell
- Olark
- Omnistar Affiliate
- OnePageCRM
- OpenCart
- Ortto
- Paperform
- Perplexity
- Pinnacle Cart
- Pipedrive
- Playvox
- Plecto
- Podio
- Portfolio Manager
- PrestaShop
- ProProfs Knowledge Base
- ProProfs LMS
- Process Street
- ProjectManager
- Salesforce Sales Cloud
- Salesforce Starter
- Segment
- Shift4Shop
- Shopify
- Shoplo
- Slack
- Smith.ai
- Squarespace
- Stripe
- Stripe Billing
- Stripe Issuing
- Supademo
- SurveyMonkey
- Talkdesk
- TeamViewer ONE
- Textline
- Todoist
- Toggl
- Trello
- Triggerbee
- Twilio
- Twitter/X
- Unbounce
- Volusion
- WHMCS
- Webflow
- Weebly
- Weglot
- WhatConverts
- Wishpond
- Wix
- WooCommerce
- Woopra
- WordPress
- Wufoo
- X-Cart
- XTM Transifex
- Zapier
- Zen Cart
- Zendesk QA
- Zendesk Sell
- Zendesk Suite
- Zoho CRM
- Zoom Workplace
- elevio
- iContact
- iorad
- unitQ
- Total integrations71
- 1CRM
- 1Password
- 2way
- ActiveCampaign
- Adobe Commerce
- Aircall
- AppFollow
- Asana
- Basecamp
- Benchmark Email
- BigCommerce
- BriteVerify
- Campaign Monitor by Marigold
- Capsule
- ChannelReply
- ChargeDesk
- ChatBot
- ChatGPT
- Chatra
- ChurnZero
- CircleLoop
- Claude
- Clockify
- Close
- CloudTalk
- Constant Contact
- CoreCommerce
- Cyfe
- Databox
- Dropbox
- Drupal
- EKM
- Ecwid
- Everhour
- Evernote Teams
- Firefly
- Fivetran
- Fleep
- FormKeep
- FreshBooks
- Freshdesk
- FullContact
- Fullstory
- Geckoboard
- Gemini
- GetResponse
- GitHub
- Gmail
- GoDaddy Website Builder
- Gold-Vision CRM
- Google Ads
- Google Analytics 360
- Google Calendar
- Google Contacts
- Google Docs
- Google Sheets
- Google Workspace
- Grasshopper
- Gravity Forms
- Help Desk Migration
- Helpmonks
- Heymarket
- Highrise
- HubSpot Agent Hub
- HubSpot CRM
- HubSpot Marketing Hub
- Instapage
- JIRA Service Management
- Jimdo
- Jira
- Joomla
- JustCall
- Keap
- Kissmetrics
- Klaviyo
- Kommo
- Landingi
- LeadSquared
- Lime Connect
- Linear
- LogMeIn Rescue
- Magentrix
- Make
- Meta for Business
- Microsoft Azure
- Microsoft Clarity
- Microsoft To Do
- Mixpanel
- MySQL
- Nicereply
- Nutshell
- Olark
- Omnistar Affiliate
- OnePageCRM
- OpenCart
- Ortto
- Paperform
- Perplexity
- Pinnacle Cart
- Pipedrive
- Playvox
- Plecto
- Podio
- Portfolio Manager
- PrestaShop
- ProProfs Knowledge Base
- ProProfs LMS
- Process Street
- ProjectManager
- Salesforce Sales Cloud
- Salesforce Starter
- Segment
- Shift4Shop
- Shopify
- Shoplo
- Slack
- Smith.ai
- Squarespace
- Stripe
- Stripe Billing
- Stripe Issuing
- Supademo
- SurveyMonkey
- Talkdesk
- TeamViewer ONE
- Textline
- Todoist
- Toggl
- Trello
- Triggerbee
- Twilio
- Twitter/X
- Unbounce
- Volusion
- WHMCS
- Webflow
- Weebly
- Weglot
- WhatConverts
- Wishpond
- Wix
- WooCommerce
- Woopra
- WordPress
- Wufoo
- X-Cart
- XTM Transifex
- Zapier
- Zen Cart
- Zendesk QA
- Zendesk Sell
- Zendesk Suite
- Zoho CRM
- Zoom Workplace
- elevio
- iContact
- iorad
- unitQ
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