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Help Scout Logo

Help Scout

Web-based help desk designed for better customer experience

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Help Scout Alternatives & Competitors

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Features


Pricing model


Devices supported


User rating


Organization types


Integrated with


Industry


Company size


Front logo

Front

4.5
(221)

Where 7500+ companies build strong customer relationships;

Features

Total

Front logo
Help Scout logo

51

126

71

features in common

51

features in common

Front logo

Front's unique features

  • Contact Database

  • Chatbot

  • Task Management

  • Audit Trail

Help Scout logo

Help Scout's unique features

  • Real-time Updates

  • Feedback Management

  • Customizable Branding

  • Full Text Search

Pricing

Starting from

$19/month

Value for money

Front logo
4.1

0.4

Help Scout logo
4.5

What users say about Front's value for money

It can be super helpful to better communication within your org and connecting other forms of communication like Facebook chat.

AR

Anonymous Reviewer

Support team really does an incredible job at providing super helpful information quickly and kindly. Their self-support documentation is also wonderful.

NB

Nick B.

LiveAgent logo

LiveAgent

4.7
(1.1K)

Great customer service starts with better help desk software

Features

Total

LiveAgent logo
Help Scout logo

62

168

71

features in common

62

features in common

LiveAgent logo

LiveAgent's unique features

  • Call Routing

  • Real Time Analytics

  • Network Monitoring

  • File Sharing

Help Scout logo

Help Scout's unique features

  • Content Management

  • Search/Filter

  • Shared Inboxes

  • Contact Management

Pricing

Starting from

$15/month

Value for money

LiveAgent logo
4.7

0.2

Help Scout logo
4.5

What users say about LiveAgent's value for money

It's a powerful, elegant and quite complete helpdesk/live chat/ticket handling solution. It has a very complete free tier and powerful (if expensive for us) premium features.

RP

Rafael P.

Okay, but the UX is atrocious. Out of all the other helpdesk solutions I have used, LiveAgent is by far the most frustrating to set up and navigate.
AvatarImg

Matthew J.

Zendesk logo

Zendesk

4.4
(2.8K)

Service-first CRM company that builds support & sales tools

Features

Total

Zendesk logo
Help Scout logo

59

179

71

features in common

59

features in common

Zendesk logo

Zendesk's unique features

  • Outbound Call Center

  • Audit Trail

  • Video Support

  • Appointment Management

Help Scout logo

Help Scout's unique features

  • Performance Management

  • Signature Management

  • Access Controls/Permissions

  • Contact Management

Pricing

Starting from

$19/month

Value for money

Zendesk logo
4.1

0.4

Help Scout logo
4.5

What users say about Zendesk's value for money

I love that its very user friendly to use ad easy to manage tasks. I love the interface make it easy to get tickets handled and provide the best customer service for my job.

SB

Sophia B.

This was a much appreciated improvement. A great feature is that you can integrated with the big social media platforms like Twitter and Facebook to allow CC to responde quite quickly.

LR

Laura R.

Agile CRM logo

Agile CRM

4.1
(433)

Sales and marketing CRM for growing businesses

Features

Total

Agile CRM logo
Help Scout logo

54

234

71

features in common

54

features in common

Agile CRM logo

Agile CRM's unique features

  • Time Tracking

  • Keyword Filtering

  • For Sales Teams/Organizations

  • Lead Qualification

Help Scout logo

Help Scout's unique features

  • Chat/Messaging

  • SSL Security

  • Inbox Management

  • Canned Responses

Pricing

Starting from

$8.99/month

Value for money

Agile CRM logo
4.1

0.4

Help Scout logo
4.5

What users say about Agile CRM's value for money

I cancelled it in December of 2019. They charged me for it in January of 2020, so I called them and cancelled again.

DB

Drew B.

Agile provides a reliable database for all things from quality findings to ECO change implementations. Customized reports are a nice feature and searching is made easy.

BD

Brandon D.

DeskPRO logo

DeskPRO

4.6
(35)

Customer service software you can depend on

Features

Total

DeskPRO logo
Help Scout logo

63

135

71

features in common

63

features in common

DeskPRO logo

DeskPRO's unique features

  • Audit Management

  • Remote Access/Control

  • Auto-Responders

  • Dashboard Creation

Help Scout logo

Help Scout's unique features

  • Response Management

  • Archiving & Retention

  • Call Recording

  • Spam Blocker

Pricing

Starting from

$29/month

Value for money

DeskPRO logo
4.5
Help Scout logo
4.5

What users say about DeskPRO's value for money

Deskpro can handle multibrand & multi-language, easy to add dynamic views with filters, overal very nice interface is fun to work with, support from the team at Deskpro is really good.
AvatarImg

Lieven E.

The user interface is simple to use and our agents and users appreciate the levels of uptime offered by DeskPro. The support is fantastic, personalised to us and responsive.

AI

Andrew I.

Freshdesk logo

Freshdesk

4.5
(2.4K)

Online helpdesk system and customer service software

Features

Total

Freshdesk logo
Help Scout logo

56

121

71

features in common

56

features in common

Freshdesk logo

Freshdesk's unique features

  • IVR / Voice Recognition

  • Employee Management

  • Customer Complaint Tracking

  • Status Tracking

Help Scout logo

Help Scout's unique features

  • Help Desk Management

  • Template Management

  • Configurable Workflow

  • Performance Management

Pricing

Starting from

$18/month

Value for money

Freshdesk logo
4.4

0.1

Help Scout logo
4.5

What users say about Freshdesk's value for money

Freshdesk provides an unrivalled ability to stay on top of client support and issue management. This tool is so far the best in class at supporting our needs in supporting our client base.

AR

Anonymous Reviewer

It helps me solve customers' inquiry and the best benefit that comes from Freshdesk is it's free. Compared to other paid helpdesks, Freshdesk could still really be worth it.

KA

Kemal A.

EngageBay logo

EngageBay

4.6
(232)

Integrated sales & marketing software for growing teams

Features

Total

EngageBay logo
Help Scout logo

52

225

71

features in common

52

features in common

EngageBay logo

EngageBay's unique features

  • Drag & Drop

  • Customizable Forms

  • Automatic Call Distribution

  • Email Marketing

Help Scout logo

Help Scout's unique features

  • Document Management

  • Categorization/Grouping

  • Knowledge Management

  • Chat/Messaging

Pricing

Starting from

$10.79/month

Value for money

EngageBay logo
4.8

0.3

Help Scout logo
4.5

What users say about EngageBay's value for money

Easy to use email marketing platform. The best part is you have all the powerful tools like landing pages, autoresponders, email broadcast, sequences even in the free.

SK

Sudip K.

Got the hang of EngageBay in a matter of hours due to its ease of use and excellent customer support. Any question is answered in a matter of seconds.

CV

Carlos V.

Zoho Desk logo

Zoho Desk

4.5
(1.7K)

Cloud-based help desk platform

Features

Total

Zoho Desk logo
Help Scout logo

61

143

71

features in common

61

features in common

Zoho Desk logo

Zoho Desk's unique features

  • Quality Assurance

  • Real-time Consumer-facing Chat

  • Quotes/Estimates

  • @mentions

Help Scout logo

Help Scout's unique features

  • Signature Management

  • Voice Mail

  • Contact Management

  • Categorization/Grouping

Pricing

Starting from

$14/month

Value for money

Zoho Desk logo
4.5
Help Scout logo
4.5

What users say about Zoho Desk's value for money

Previous to using Zoho, we were managing all our CS in our email inbox. Items were getting lost or forgotten about and it was driving me crazy.
AvatarImg

Kassy C.

Zoho Desk is a great addition to the Zoho Suite of products. We appreciate the great value offers in the entire suite.

KB

Keith B.

HubSpot Service Hub logo

HubSpot Service Hub

4.4
(122)

Cloud-based customer service solution for firms of all sizes

Features

Total

HubSpot Service Hub logo
Help Scout logo

49

91

71

features in common

49

features in common

HubSpot Service Hub logo

HubSpot Service Hub's unique features

  • Calendar Management

  • Customer Segmentation

  • Auto-Responders

  • Account Alerts

Help Scout logo

Help Scout's unique features

  • Search/Filter

  • Document Management

  • Routing

  • Tagging

Pricing

Starting from

$45/month

Value for money

HubSpot Service Hub logo
4.2

0.3

Help Scout logo
4.5

What users say about HubSpot Service Hub's value for money

The best tool for a greater workflow, you can do everything you need to give the best elements for your clients.

NB

Nicholas B.

I also love the ability to house all of our self-serve information and FAQs in the Knowledge Base. This is the perfect way to link customers to an article that can help them quickly.

AP

Andraea P.

Supportbench logo

Supportbench

4.7
(31)

A Modern B2B Helpdesk CRM Software.

Features

Total

Supportbench logo
Help Scout logo

59

104

71

features in common

59

features in common

Supportbench logo

Supportbench's unique features

  • Monitoring

  • Customizable Forms

  • Activity Dashboard

  • Online Forums

Help Scout logo

Help Scout's unique features

  • Email Monitoring

  • Call Center Management

  • Mobile Access

  • Voice Mail

Pricing

Starting from

$35/month

Value for money

Supportbench logo
4.8

0.3

Help Scout logo
4.5

What users say about Supportbench's value for money

The interface is also amazingly clean and simple in its design, while still having all the features easily accessible. It's astounding how well this software is designed, and I hope to see it grow.

AR

Anonymous Reviewer

Good software helps create a high productivity rate and happy customers. We have both now that we have Supportbench.

KR

Kim R.

UseResponse logo

UseResponse

4.7
(35)

All-in-one Customer Support and Feedback Suite

Features

Total

UseResponse logo
Help Scout logo

53

103

71

features in common

53

features in common

UseResponse logo

UseResponse's unique features

  • Self-Learning

  • Case Management

  • Employee Management

  • Forum / Discussion Board

Help Scout logo

Help Scout's unique features

  • Multiple User Accounts

  • Spam Blocker

  • Shared Inboxes

  • Call Recording

Pricing

Starting from

$149/month

Value for money

UseResponse logo
4.8

0.3

Help Scout logo
4.5

What users say about UseResponse's value for money

My experience with the tool is very good, it has allied a lot of stress around here, therefore, I just complain about the amount we paid. But the tool itself is perfect and is being of good help.
AvatarImg

Pedro B.

We didn´t have something like this in our company before and we are very happy that we´ve found such a great tool and partner to work with.

LS

Lennert S.

Kustomer logo

Kustomer

4.5
(35)

Modern Customer Service Software For Customer-First Brands

Features

Total

Kustomer logo
Help Scout logo

55

98

71

features in common

55

features in common

Kustomer logo

Kustomer's unique features

  • Widgets

  • Sentiment Analysis

  • Multi-Channel Management

  • Customizable Reports

Help Scout logo

Help Scout's unique features

  • Spam Blocker

  • Text Editing

  • Cataloging/Categorization

  • Archiving & Retention

Pricing

Starting from

$89/month

Value for money

Kustomer logo
4.3

0.2

Help Scout logo
4.5

What users say about Kustomer's value for money

Best part is that the software is easy to get used to. It works great for emails, and live chat, with the ability to have different channels.

AR

Anonymous Reviewer

The support we have received from the Kustomer team has been outstanding, and they are always available when we need them. The setup was thorough and complete.

NC

Nicole C.

Replyco logo

Replyco

4.8
(12)

Win? ?Back? ?50%? ?of? ?Time? ?Lost? ?Messaging? ?Customers?

Features

Total

Replyco logo
Help Scout logo

47

59

71

features in common

47

features in common

Replyco logo

Replyco's unique features

  • Virtual Assistant

  • Real Time Notifications

  • Drag & Drop

  • Activity Tracking

Help Scout logo

Help Scout's unique features

  • Event Triggered Actions

  • Tagging

  • Mobile Access

  • Feedback Management

Pricing

Starting from

70/month

Value for money

Replyco logo
4.8

0.3

Help Scout logo
4.5

What users say about Replyco's value for money

Love that we can have as many users set up as we need without extra cost - a massive advantage over much of the competition. Love the templates, rules etc which makes it very flexible.

SS

Steven S.

Very easy implementation. Amazing customer service representatives who were always ready to help me.

MU

Maciej U.

HelpCrunch logo

HelpCrunch

4.8
(175)

Customer Communication tool for Support, Marketing & Sales

Features

Total

HelpCrunch logo
Help Scout logo

50

75

71

features in common

50

features in common

HelpCrunch logo

HelpCrunch's unique features

  • Decision Support

  • Widgets

  • Appointment Management

  • Contact Database

Help Scout logo

Help Scout's unique features

  • Response Management

  • Categorization/Grouping

  • Shared Inboxes

  • Call Recording

Pricing

Starting from

$15/month

Value for money

HelpCrunch logo
4.8

0.3

Help Scout logo
4.5

What users say about HelpCrunch's value for money

This covers most of the things we want and are happy that there is a value-based tool like this without the bloat of other tools.

LS

Lewis S.

The price is great considering the features that it have. The support team is amazing.
AvatarImg

Roberto C.

LiveHelpNow logo

LiveHelpNow

4.6
(73)

Help desk and live chat solution for customer service

Features

Total

LiveHelpNow logo
Help Scout logo

42

74

71

features in common

42

features in common

LiveHelpNow logo

LiveHelpNow's unique features

  • @mentions

  • Real Time Notifications

  • Lead Capture

  • Real-time Consumer-facing Chat

Help Scout logo

Help Scout's unique features

  • Multiple User Accounts

  • Customizable Fields

  • Routing

  • Response Management

Pricing

Starting from

$21/month

Value for money

LiveHelpNow logo
4.7

0.2

Help Scout logo
4.5

What users say about LiveHelpNow's value for money

Customer service is outstanding. Any time I have needed their assistance, they have been great.

JA

Joe A.

I am feeling very confident taking Live Help Now to my boss for consideration. I feel it will be a great tool in reaching my customers since with my business there are usually a lot of questions.

AG

Ashley G.

Bitrix24 logo

Bitrix24

4.1
(520)

100% free CRM, collaboration and communication tool suite

Features

Total

Bitrix24 logo
Help Scout logo

58

394

71

features in common

58

features in common

Bitrix24 logo

Bitrix24's unique features

  • Call Scripting

  • Internal Chat Integration

  • Agenda Management

  • Policy Management

Help Scout logo

Help Scout's unique features

  • Categorization/Grouping

  • Signature Management

  • Shared Inboxes

  • Alerts / Escalation

Pricing

Starting from

$39/month

Value for money

Bitrix24 logo
4.2

0.3

Help Scout logo
4.5

What users say about Bitrix24's value for money

Great features as a CRM software and phone system. The reports that can be pulled are helpful to analyze the success of your sales/program.

AD

Ajay D.

Etremely lacking as a CRM, reporting is terrible, customizations are so basic, and customer support is the worst I have ever seen. Even with the premium versions.

ER

Eric R.

Hiver logo

Hiver

4.6
(76)

Hiver: World's First Gmail-based Customer Service Helpdesk

Features

Total

Hiver logo
Help Scout logo

40

59

71

features in common

40

features in common

Hiver logo

Hiver's unique features

  • @mentions

  • Real Time Notifications

  • Real Time Analytics

  • Commenting/Notes

Help Scout logo

Help Scout's unique features

  • Signature Management

  • Prioritization

  • Social Media Integration

  • Document Storage

Pricing

Starting from

$15/month

Value for money

Hiver logo
4.5
Help Scout logo
4.5

What users say about Hiver's value for money

We have had a great experience with Hiver. It has really improved our customer service and any time I have had a question or issue their tech support was ready to help.

AW

Amanda W.

I really enjoy the save and close feature when I know an issue has been resolved. It helps me keep track of everything I need in my busy job.

pp

priyanka p.

Salesforce Service Cloud logo

Salesforce Service Cloud

4.4
(563)

Customer Service & Field Service Management Solutions

Features

Total

Salesforce Service Cloud logo
Help Scout logo

52

168

71

features in common

52

features in common

Salesforce Service Cloud logo

Salesforce Service Cloud's unique features

  • Inbound Call Center

  • Job Tracking

  • Geotargeting

  • Equipment Maintenance

Help Scout logo

Help Scout's unique features

  • Tagging

  • Archiving & Retention

  • Configurable Workflow

  • Help Desk Management

Pricing

Value for money

Salesforce Service Cloud logo
4.1

0.4

Help Scout logo
4.5

What users say about Salesforce Service Cloud's value for money

The one disadvantage is that it's certainly not the easiest system to use, and there's no way the average Jo can set themselves up on it alone.
AvatarImg

Claire B.

Great, easy to use software for start up to smaller type businesses who need an easy to use software that you do not have to spend a lot of time setting up and has a great easy to use interface.

CM

Christopher M.

NICE CXone logo

NICE CXone

4.2
(518)

Cloud Contact Center Software

Features

Total

NICE CXone logo
Help Scout logo

46

129

71

features in common

46

features in common

NICE CXone logo

NICE CXone's unique features

  • Phone Key Input

  • Text to Speech

  • Inbound Call Center

  • Employee Scheduling

Help Scout logo

Help Scout's unique features

  • Prioritization

  • Search/Filter

  • Configurable Workflow

  • Response Management

Pricing

Starting from

$100/month

Value for money

NICE CXone logo
4.0

0.5

Help Scout logo
4.5

What users say about NICE CXone's value for money

This is perfect solution and plugs in perfectly with other NICE products like IEX, QR WFM, etc. Its so much easy for the dev team to configure, integrate and customize the user experience.
AvatarImg

rakesh m.

The connection problems and calls not being connected with MaxAgent and being listed as "Refused" when it was not a lack of answering that caused it.

JW

Justin W.

Categories in common

BeInContact logo

BeInContact

4.3
(13)

Your Omnichannel Cloud Contact Center Solution

Features

Total

BeInContact logo
Help Scout logo

50

142

71

features in common

50

features in common

BeInContact logo

BeInContact's unique features

  • Multiple Parties

  • Single Sign On

  • Call Scripting

  • Call Tracking

Help Scout logo

Help Scout's unique features

  • Self Service Portal

  • Document Management

  • Routing

  • Tagging

Categories in common

User.com logo

User.com

4.7
(33)

The engine of growth. An all in one solution for user data.

Features

Total

User.com logo
Help Scout logo

57

193

71

features in common

57

features in common

User.com logo

User.com's unique features

  • SMS Marketing

  • Search Marketing

  • Sales Analytics

  • Real Time Analytics

Help Scout logo

Help Scout's unique features

  • Categorization/Grouping

  • Support Ticket Tracking

  • Performance Management

  • Shared Inboxes

Pricing

Value for money

User.com logo
4.6

0.1

Help Scout logo
4.5

What users say about User.com's value for money

I can definitely recommend this to any sales/marketing/customer success teams - user.com is safe, gdpr compliant, affordable and easy to learn and to use.
AvatarImg

Izabela H.

I really liked how fresh and inviting their design is. Their onboarding experience is very nice and set you up to start taking advantage of the platform rather quickly.

AR

Anonymous Reviewer

Vivantio logo

Vivantio

4.3
(165)

Flexible Software. Focused Service.

Features

Total

Vivantio logo
Help Scout logo

55

136

71

features in common

55

features in common

Vivantio logo

Vivantio's unique features

  • Customer Segmentation

  • Interaction Tracking

  • Inventory Management

  • CMDB

Help Scout logo

Help Scout's unique features

  • Spam Blocker

  • Text Editing

  • Cataloging/Categorization

  • Archiving & Retention

Pricing

Starting from

$42/year

Value for money

Vivantio logo
4.2

0.3

Help Scout logo
4.5

What users say about Vivantio's value for money

The ease of doing business is the most best thing I found in Vivantio and also the reports it generates is simply awesome.

SS

Saleem S.

We have received excellent support from cust care at Vivantio throughout the migration plan, and I really appreciate the care, time and dedication he has shown that has helped us enormously.

SK

Steven K.

Gladly logo

Gladly

4.9
(44)

Gladly is a Cloud-based customer service platform

Features

Total

Gladly logo
Help Scout logo

36

82

71

features in common

36

features in common

Gladly logo

Gladly's unique features

  • IVR / Voice Recognition

  • Call Monitoring

  • Quality Assurance

  • IT Asset Management

Help Scout logo

Help Scout's unique features

  • Data Import/Export

  • Communication Management

  • Customizable Templates

  • Contact Management

Pricing

Starting from

$38

Value for money

Gladly logo
4.9

0.4

Help Scout logo
4.5

What users say about Gladly's value for money

I absolutely love the support and strive to be better that Gladly offers. I think the social media integration has been amazing.

ml

melissa l.

Love how easy it is to help the customer in all forms of communication, everything being in one 🏼 place is beyond helpful. Not having to click through tabs is a life saver.

AS

Alaysia S.

Helpshift logo

Helpshift

3.9
(28)

Digital customer service platform and ticketing system

Features

Total

Helpshift logo
Help Scout logo

49

86

71

features in common

49

features in common

Helpshift logo

Helpshift's unique features

  • Campaign Management

  • Call Routing

  • Geotargeting

  • Screen Sharing

Help Scout logo

Help Scout's unique features

  • Communication Management

  • Document Management

  • Configurable Workflow

  • Response Management

Pricing

Value for money

Helpshift logo
3.8

0.7

Help Scout logo
4.5

What users say about Helpshift's value for money

We've had good customer support and their custom pricing, although more expensive than other solutions, is worth it. The ease of use and integration in-app and with push notifications is excellent.

SZ

Sue Zann T.

Easy to plug into your app, and I like that it’s supporting attach screenshots which are very important for CRM.

AR

Anonymous Reviewer

Wix Answers logo

Wix Answers

4.6
(24)

The only platform with all support channels in one place.

Features

Total

Wix Answers logo
Help Scout logo

49

88

71

features in common

49

features in common

Wix Answers logo

Wix Answers' unique features

  • Real Time Notifications

  • Multi-Channel Data Collection

  • Dashboard

  • Activity Dashboard

Help Scout logo

Help Scout's unique features

  • Response Management

  • Alerts/Notifications

  • Signature Management

  • Document Management

Pricing

Starting from

$24/month

Value for money

Wix Answers logo
4.2

0.3

Help Scout logo
4.5

What users say about Wix Answers' value for money

We like the clear and clean design and functionality, beautiful layout, easy handling, easy and professional website integration with a clear structure.
AvatarImg

Suzy N.

The price is also very good. We really recommend this service to all companies that want a very good help center with great reliability.

SC

Sébastien C.

EcholoN logo

EcholoN

4.7
(34)

Help desk software for managing customer service processes

Features

Total

EcholoN logo
Help Scout logo

56

180

71

features in common

56

features in common

EcholoN logo

EcholoN's unique features

  • Maintenance Management

  • Defect Tracking

  • Data Visualization

  • Capacity Management

Help Scout logo

Help Scout's unique features

  • Canned Responses

  • Email Monitoring

  • Signature Management

  • Text Editing

Cayzu logo

Cayzu

5.0
(31)

Cloud Based Ticket Management & Help Desk Software

Features

Total

Cayzu logo
Help Scout logo

49

83

71

features in common

49

features in common

Cayzu logo

Cayzu's unique features

  • Issue Scheduling

  • Problem Management

  • Visual Analytics

  • Assignment Management

Help Scout logo

Help Scout's unique features

  • Feedback Management

  • Categorization/Grouping

  • Routing

  • Call Recording

Pricing

Starting from

$4/month

Value for money

Cayzu logo
4.9

0.4

Help Scout logo
4.5

What users say about Cayzu's value for money

I love the level of customization for each agents, and creating forms would better manage, and direct each issue to the appropriate department for great support.

AC

Angie C.

Cayzu is the clear winner for us. Easy to use, flexible, great for agents and great for management.

PR

Pete R.

C2 ATOM logo

C2 ATOM

4.2
(13)

The ultimate ITSM platform

Features

Total

C2 ATOM logo
Help Scout logo

55

124

71

features in common

55

features in common

C2 ATOM logo

C2 ATOM's unique features

  • Rules-Based Workflow

  • Remote Access/Control

  • Auto-Responders

  • Configuration Management

Help Scout logo

Help Scout's unique features

  • Spam Blocker

  • Email Monitoring

  • Real Time Monitoring

  • Archiving & Retention

Pricing

Starting from

$40/month

Value for money

C2 ATOM logo
4.2

0.3

Help Scout logo
4.5

What users say about C2 ATOM's value for money

This is the most robust and wonderfully integrated ITSM I have ever had the ability to use, endorse and build.

SL

Sandhya L.

This is the most flexible and beautifully integrated ITSM that I have ever had the chance to use, support and develop. It has all the functionnalities you can dream of and they are easy to use.

RT

Rachelle T.

Loop Email logo

Loop Email

4.6
(11)

An all-in-one team inbox

Features

Total

Loop Email logo
Help Scout logo

34

49

71

features in common

34

features in common

Loop Email logo

Loop Email's unique features

  • Group Management

  • Customer Service Analytics

  • Website Management

  • Discussions / Forums

Help Scout logo

Help Scout's unique features

  • Knowledge Base Management

  • Real Time Monitoring

  • Alerts / Escalation

  • Performance Management

Pricing

Starting from

$12.5/month

Value for money

Loop Email logo
5.0

0.5

Help Scout logo
4.5

What users say about Loop Email's value for money

We turned to Loop to address an unexpected crisis with the incoming email flow for technical support. We were desperate to find a solution to a serious problem in a hurry.

JJ

Jamie J.

Which is perfectly fine with me. Anytime I have not received an immediate reply, they have replied within a few hours.

JJ

Jamie J.

Enterprise Bot logo

Enterprise Bot

4.5
(10)

Intelligent Omnichannel Conversations

Features

Total

Enterprise Bot logo
Help Scout logo

51

155

71

features in common

51

features in common

Enterprise Bot logo

Enterprise Bot's unique features

  • Screen Sharing

  • Human Handover

  • Semantic Search

  • Auto-Dialer

Help Scout logo

Help Scout's unique features

  • Collaboration Tools

  • Spam Blocker

  • Call Center Management

  • Categorization/Grouping

Richpanel logo

Richpanel

5.0
(9)

Effortless Ecommerce Customer Support

Features

Total

Richpanel logo
Help Scout logo

44

87

71

features in common

44

features in common

Richpanel logo

Richpanel's unique features

  • Customer Journey Mapping

  • Multi-Channel Attribution

  • Monitoring

  • Campaign Tracking

Help Scout logo

Help Scout's unique features

  • Prioritization

  • Search/Filter

  • Shared Inboxes

  • Response Management

HappyFox Help Desk logo

HappyFox Help Desk

4.6
(89)

Helpdesk, customer support software

Features

Total

HappyFox Help Desk logo
Help Scout logo

43

75

71

features in common

43

features in common

HappyFox Help Desk logo

HappyFox Help Desk's unique features

  • Issue Scheduling

  • Widgets

  • Discussions / Forums

  • Customer Service Analytics

Help Scout logo

Help Scout's unique features

  • Real Time Reporting

  • Real-time Updates

  • Mobile Access

  • Multiple User Accounts

Pricing

Starting from

$29/month

Value for money

HappyFox Help Desk logo
4.5
Help Scout logo
4.5

What users say about HappyFox Help Desk's value for money

Ease of use, low cost, scalable packages, solid integrations, and some of the best support we've worked clearly describe Happy Fox.

KL

Kevin L.

The ability to extract constituent data is very helpful. It helps us strategize on how to improve our constituent relations.

SA

Sharon A.

Groove logo

Groove

4.5
(66)

Support, Simplified.

Features

Total

Groove logo
Help Scout logo

41

56

71

features in common

41

features in common

Groove logo

Groove's unique features

  • Customer Engagement

  • Negative Feedback Management

  • Rules-Based Workflow

  • Customer Experience Management

Help Scout logo

Help Scout's unique features

  • Email Templates

  • Response Management

  • Shared Inboxes

  • Real-time Updates

Pricing

Starting from

$12/month

Value for money

Groove logo
4.4

0.1

Help Scout logo
4.5

What users say about Groove's value for money

We manage a few completely different projects so its great that they are all supported under the same account.

MM

Mark M.

Groove's own customer support is also extremely friendly and responsive, and they're great at keeping you updated. I especially enjoy reading the articles from their blog.

LL

Ling Ling L.

TeamSupport logo

TeamSupport

4.5
(806)

B2B Customer Support Software

Features

Total

TeamSupport logo
Help Scout logo

48

102

71

features in common

48

features in common

TeamSupport logo

TeamSupport's unique features

  • Issue Scheduling

  • Online Forums

  • Email Alerts

  • Activity Tracking

Help Scout logo

Help Scout's unique features

  • Full Text Search

  • Call Recording

  • Social Media Integration

  • Document Management

Pricing

Starting from

$49/month

Value for money

TeamSupport logo
4.4

0.1

Help Scout logo
4.5

What users say about TeamSupport's value for money

Very impressed with Customer Support, who were very responsive and obviously knew the product. As I work in Support, I appreciate this.

LA

Linda A.

It's robust, has more features than almost anything in it's class, and the support team behind it is super friendly, and helpful. And they're based in Texas.

AH

Atlee H.

Trengo logo

Trengo

4.7
(18)

Collaborative inbox for all communication channels.

Features

Total

Trengo logo
Help Scout logo

42

65

71

features in common

42

features in common

Trengo logo

Trengo's unique features

  • Real Time Notifications

  • Widgets

  • Transfers/Routing

  • Remote Access/Control

Help Scout logo

Help Scout's unique features

  • Document Storage

  • Multiple User Accounts

  • Shared Inboxes

  • Email Templates

Pricing

Starting from

15/month

Value for money

Trengo logo
4.7

0.2

Help Scout logo
4.5

What users say about Trengo's value for money

I like the company and it's staff, very smart people with a sense of humor, great to work with.

Md

Martijn d.

Everthing in one place with an interface that works like a charm and looks good too.

TS

Tim S.

Akio.CX logo

Akio.CX

(0)

Multi-channel customer relations management platform

Features

Total

Akio.CX logo
Help Scout logo

41

112

71

features in common

41

features in common

Akio.CX logo

Akio.CX's unique features

  • Contact Database

  • Interaction Tracking

  • Call Scripting

  • Real-time Consumer-facing Chat

Help Scout logo

Help Scout's unique features

  • Workflow Configuration

  • Real-time Updates

  • Third Party Integrations

  • Multiple User Accounts

Helprace logo

Helprace

4.7
(7)

All-in-one customer service solution

Features

Total

Helprace logo
Help Scout logo

46

87

71

features in common

46

features in common

Helprace logo

Helprace's unique features

  • Internal Chat Integration

  • Polls/Voting

  • Multi-Location

  • Role-Based Permissions

Help Scout logo

Help Scout's unique features

  • Live Chat

  • Chat/Messaging

  • Configurable Workflow

  • Call Recording

Intercom logo

Intercom

4.5
(827)

The #1-rated Business Messenger for customer relationships.

Features

Total

Intercom logo
Help Scout logo

36

95

71

features in common

36

features in common

Intercom logo

Intercom's unique features

  • Contextual Guidance

  • Lead Nurturing

  • Transfers/Routing

  • CAN SPAM Compliance

Help Scout logo

Help Scout's unique features

  • Shared Inboxes

  • Service Level Agreement (SLA) Management

  • Reporting & Statistics

  • Customizable Templates

Pricing

Starting from

$38/month

Value for money

Intercom logo
4.0

0.5

Help Scout logo
4.5

What users say about Intercom's value for money

Embedded chats with history are quite nice, it has both the messages and notes left by the supporting team members to each other. Chat itself works quite good and overall thing of a good quality.
AvatarImg

Aleksandr S.

Intercom is overall a really good, professional product. They have great quality of support, good training material, and they still keep releasing.
AvatarImg

Anna K.

Categories in common

Gmail logo

Gmail

4.8
(9.1K)

Free email and inbox management app, from Google