Help Scout Alternatives, Competitors & Similar Software

Features

Total

51

126

71

features in common

51

features in common

Front's unique features

Contact Database
Chatbot
Task Management
Audit Trail

Help Scout's unique features

Real-time Updates
Feedback Management
Customizable Branding
Full Text Search

Pricing

Starting from

$19/month

Value for money

4.1

0.4

4.5

What users say about Front's value for money

Read all reviews

It can be super helpful to better communication within your org and connecting other forms of communication like Facebook chat.

AR

Anonymous Reviewer

Support team really does an incredible job at providing super helpful information quickly and kindly. Their self-support documentation is also wonderful.

NB

Nick B.

Categories in common

Features

Total

62

168

71

features in common

62

features in common

LiveAgent's unique features

Call Routing
Real Time Analytics
Network Monitoring
File Sharing

Help Scout's unique features

Content Management
Search/Filter
Shared Inboxes
Contact Management

Pricing

Starting from

$15/month

Value for money

4.7

0.2

4.5

What users say about LiveAgent's value for money

Read all reviews

It's a powerful, elegant and quite complete helpdesk/live chat/ticket handling solution. It has a very complete free tier and powerful (if expensive for us) premium features.

RP

Rafael P.

Okay, but the UX is atrocious. Out of all the other helpdesk solutions I have used, LiveAgent is by far the most frustrating to set up and navigate.

Matthew J.

Categories in common

Features

Total

59

179

71

features in common

59

features in common

Zendesk's unique features

Outbound Call Center
Audit Trail
Video Support
Appointment Management

Help Scout's unique features

Performance Management
Signature Management
Access Controls/Permissions
Contact Management

Pricing

Starting from

$19/month

Value for money

4.1

0.4

4.5

What users say about Zendesk's value for money

Read all reviews

I love that its very user friendly to use ad easy to manage tasks. I love the interface make it easy to get tickets handled and provide the best customer service for my job.

SB

Sophia B.

This was a much appreciated improvement. A great feature is that you can integrated with the big social media platforms like Twitter and Facebook to allow CC to responde quite quickly.

LR

Laura R.

Categories in common

Features

Total

54

234

71

features in common

54

features in common

Agile CRM's unique features

Time Tracking
Keyword Filtering
For Sales Teams/Organizations
Lead Qualification

Help Scout's unique features

Chat/Messaging
SSL Security
Inbox Management
Canned Responses

Pricing

Starting from

$8.99/month

Value for money

4.1

0.4

4.5

What users say about Agile CRM's value for money

Read all reviews

I cancelled it in December of 2019. They charged me for it in January of 2020, so I called them and cancelled again.

DB

Drew B.

Agile provides a reliable database for all things from quality findings to ECO change implementations. Customized reports are a nice feature and searching is made easy.

BD

Brandon D.

Categories in common

Features

Total

63

135

71

features in common

63

features in common

DeskPRO's unique features

Audit Management
Remote Access/Control
Auto-Responders
Dashboard Creation

Help Scout's unique features

Response Management
Archiving & Retention
Call Recording
Spam Blocker

Pricing

Starting from

$29/month

Value for money

4.5

What users say about DeskPRO's value for money

Read all reviews

Deskpro can handle multibrand & multi-language, easy to add dynamic views with filters, overal very nice interface is fun to work with, support from the team at Deskpro is really good.

Lieven E.

The user interface is simple to use and our agents and users appreciate the levels of uptime offered by DeskPro. The support is fantastic, personalised to us and responsive.

AI

Andrew I.

Categories in common

Features

Total

56

121

71

features in common

56

features in common

Freshdesk's unique features

IVR / Voice Recognition
Employee Management
Customer Complaint Tracking
Status Tracking

Help Scout's unique features

Help Desk Management
Template Management
Configurable Workflow
Performance Management

Pricing

Starting from

$18/month

Value for money

4.4

0.1

4.5

What users say about Freshdesk's value for money

Read all reviews

Freshdesk provides an unrivalled ability to stay on top of client support and issue management. This tool is so far the best in class at supporting our needs in supporting our client base.

AR

Anonymous Reviewer

It helps me solve customers' inquiry and the best benefit that comes from Freshdesk is it's free. Compared to other paid helpdesks, Freshdesk could still really be worth it.

KA

Kemal A.

Categories in common

Features

Total

52

225

71

features in common

52

features in common

EngageBay's unique features

Drag & Drop
Customizable Forms
Automatic Call Distribution
Email Marketing

Help Scout's unique features

Document Management
Categorization/Grouping
Knowledge Management
Chat/Messaging

Pricing

Starting from

$10.79/month

Value for money

4.8

0.3

4.5

What users say about EngageBay's value for money

Read all reviews

Easy to use email marketing platform. The best part is you have all the powerful tools like landing pages, autoresponders, email broadcast, sequences even in the free.

SK

Sudip K.

Got the hang of EngageBay in a matter of hours due to its ease of use and excellent customer support. Any question is answered in a matter of seconds.

CV

Carlos V.

Categories in common

Features

Total

61

143

71

features in common

61

features in common

Zoho Desk's unique features

Quality Assurance
Real-time Consumer-facing Chat
Quotes/Estimates
@mentions

Help Scout's unique features

Signature Management
Voice Mail
Contact Management
Categorization/Grouping

Pricing

Starting from

$14/month

Value for money

4.5

What users say about Zoho Desk's value for money

Read all reviews

Previous to using Zoho, we were managing all our CS in our email inbox. Items were getting lost or forgotten about and it was driving me crazy.

Kassy C.

Zoho Desk is a great addition to the Zoho Suite of products. We appreciate the great value offers in the entire suite.

KB

Keith B.

Categories in common

Features

Total

49

91

71

features in common

49

features in common

HubSpot Service Hub's unique features

Calendar Management
Customer Segmentation
Auto-Responders
Account Alerts

Help Scout's unique features

Search/Filter
Document Management
Routing
Tagging

Pricing

Starting from

$45/month

Value for money

4.2

0.3

4.5

What users say about HubSpot Service Hub's value for money

Read all reviews

The best tool for a greater workflow, you can do everything you need to give the best elements for your clients.

NB

Nicholas B.

I also love the ability to house all of our self-serve information and FAQs in the Knowledge Base. This is the perfect way to link customers to an article that can help them quickly.

AP

Andraea P.

Categories in common

Features

Total

59

104

71

features in common

59

features in common

Supportbench's unique features

Monitoring
Customizable Forms
Activity Dashboard
Online Forums

Help Scout's unique features

Email Monitoring
Call Center Management
Mobile Access
Voice Mail

Pricing

Starting from

$35/month

Value for money

4.8

0.3

4.5

What users say about Supportbench's value for money

Read all reviews

The interface is also amazingly clean and simple in its design, while still having all the features easily accessible. It's astounding how well this software is designed, and I hope to see it grow.

AR

Anonymous Reviewer

Good software helps create a high productivity rate and happy customers. We have both now that we have Supportbench.

KR

Kim R.

Categories in common

Features

Total

53

103

71

features in common

53

features in common

UseResponse's unique features

Self-Learning
Case Management
Employee Management
Forum / Discussion Board

Help Scout's unique features

Multiple User Accounts
Spam Blocker
Shared Inboxes
Call Recording

Pricing

Starting from

$149/month

Value for money

4.8

0.3

4.5

What users say about UseResponse's value for money

Read all reviews

My experience with the tool is very good, it has allied a lot of stress around here, therefore, I just complain about the amount we paid. But the tool itself is perfect and is being of good help.

Pedro B.

We didn´t have something like this in our company before and we are very happy that we´ve found such a great tool and partner to work with.

LS

Lennert S.

Categories in common

Features

Total

55

98

71

features in common

55

features in common

Kustomer's unique features

Widgets
Sentiment Analysis
Multi-Channel Management
Customizable Reports

Help Scout's unique features

Spam Blocker
Text Editing
Cataloging/Categorization
Archiving & Retention

Pricing

Starting from

$89/month

Value for money

4.3

0.2

4.5

What users say about Kustomer's value for money

Read all reviews

Best part is that the software is easy to get used to. It works great for emails, and live chat, with the ability to have different channels.

AR

Anonymous Reviewer

The support we have received from the Kustomer team has been outstanding, and they are always available when we need them. The setup was thorough and complete.

NC

Nicole C.

Categories in common

Features

Total

47

59

71

features in common

47

features in common

Replyco's unique features

Virtual Assistant
Real Time Notifications
Drag & Drop
Activity Tracking

Help Scout's unique features

Event Triggered Actions
Tagging
Mobile Access
Feedback Management

Pricing

Starting from

70/month

Value for money

4.8

0.3

4.5

What users say about Replyco's value for money

Read all reviews

Love that we can have as many users set up as we need without extra cost - a massive advantage over much of the competition. Love the templates, rules etc which makes it very flexible.

SS

Steven S.

Very easy implementation. Amazing customer service representatives who were always ready to help me.

MU

Maciej U.

Categories in common

Features

Total

50

75

71

features in common

50

features in common

HelpCrunch's unique features

Decision Support
Widgets
Appointment Management
Contact Database

Help Scout's unique features

Response Management
Categorization/Grouping
Shared Inboxes
Call Recording

Pricing

Starting from

$15/month

Value for money

4.8

0.3

4.5

What users say about HelpCrunch's value for money

Read all reviews

This covers most of the things we want and are happy that there is a value-based tool like this without the bloat of other tools.

LS

Lewis S.

The price is great considering the features that it have. The support team is amazing.

Roberto C.

Categories in common

Features

Total

42

74

71

features in common

42

features in common

LiveHelpNow's unique features

@mentions
Real Time Notifications
Lead Capture
Real-time Consumer-facing Chat

Help Scout's unique features

Multiple User Accounts
Customizable Fields
Routing
Response Management

Pricing

Starting from

$21/month

Value for money

4.7

0.2

4.5

What users say about LiveHelpNow's value for money

Read all reviews

Customer service is outstanding. Any time I have needed their assistance, they have been great.

JA

Joe A.

I am feeling very confident taking Live Help Now to my boss for consideration. I feel it will be a great tool in reaching my customers since with my business there are usually a lot of questions.

AG

Ashley G.

Categories in common

Features

Total

58

394

71

features in common

58

features in common

Bitrix24's unique features

Call Scripting
Internal Chat Integration
Agenda Management
Policy Management

Help Scout's unique features

Categorization/Grouping
Signature Management
Shared Inboxes
Alerts / Escalation

Pricing

Starting from

$39/month

Value for money

4.2

0.3

4.5

What users say about Bitrix24's value for money

Read all reviews

Great features as a CRM software and phone system. The reports that can be pulled are helpful to analyze the success of your sales/program.

AD

Ajay D.

Etremely lacking as a CRM, reporting is terrible, customizations are so basic, and customer support is the worst I have ever seen. Even with the premium versions.

ER

Eric R.

Categories in common

Features

Total

40

59

71

features in common

40

features in common

Hiver's unique features

@mentions
Real Time Notifications
Real Time Analytics
Commenting/Notes

Help Scout's unique features

Signature Management
Prioritization
Social Media Integration
Document Storage

Pricing

Starting from

$15/month

Value for money

4.5

What users say about Hiver's value for money

Read all reviews

We have had a great experience with Hiver. It has really improved our customer service and any time I have had a question or issue their tech support was ready to help.

AW

Amanda W.

I really enjoy the save and close feature when I know an issue has been resolved. It helps me keep track of everything I need in my busy job.

pp

priyanka p.

Categories in common

Features

Total

52

168

71

features in common

52

features in common

Salesforce Service Cloud's unique features

Inbound Call Center
Job Tracking
Geotargeting
Equipment Maintenance

Help Scout's unique features

Tagging
Archiving & Retention
Configurable Workflow
Help Desk Management

Pricing

Value for money

4.1

0.4

4.5

What users say about Salesforce Service Cloud's value for money

Read all reviews

The one disadvantage is that it's certainly not the easiest system to use, and there's no way the average Jo can set themselves up on it alone.

Claire B.

Great, easy to use software for start up to smaller type businesses who need an easy to use software that you do not have to spend a lot of time setting up and has a great easy to use interface.

CM

Christopher M.

Categories in common

Features

Total

46

129

71

features in common

46

features in common

NICE CXone's unique features

Phone Key Input
Text to Speech
Inbound Call Center
Employee Scheduling

Help Scout's unique features

Prioritization
Search/Filter
Configurable Workflow
Response Management

Pricing

Starting from

$100/month

Value for money

4.0

0.5

4.5

What users say about NICE CXone's value for money

Read all reviews

This is perfect solution and plugs in perfectly with other NICE products like IEX, QR WFM, etc. Its so much easy for the dev team to configure, integrate and customize the user experience.

rakesh m.

The connection problems and calls not being connected with MaxAgent and being listed as "Refused" when it was not a lack of answering that caused it.

JW

Justin W.

Categories in common

Features

Total

50

142

71

features in common

50

features in common

BeInContact's unique features

Multiple Parties
Single Sign On
Call Scripting
Call Tracking

Help Scout's unique features

Self Service Portal
Document Management
Routing
Tagging

Categories in common

Features

Total

57

193

71

features in common

57

features in common

User.com's unique features

SMS Marketing
Search Marketing
Sales Analytics
Real Time Analytics

Help Scout's unique features

Categorization/Grouping
Support Ticket Tracking
Performance Management
Shared Inboxes

Pricing

Value for money

4.6

0.1

4.5

What users say about User.com's value for money

Read all reviews

I can definitely recommend this to any sales/marketing/customer success teams - user.com is safe, gdpr compliant, affordable and easy to learn and to use.

Izabela H.

I really liked how fresh and inviting their design is. Their onboarding experience is very nice and set you up to start taking advantage of the platform rather quickly.

AR

Anonymous Reviewer

Categories in common

Features

Total

55

136

71

features in common

55

features in common

Vivantio's unique features

Customer Segmentation
Interaction Tracking
Inventory Management
CMDB

Help Scout's unique features

Spam Blocker
Text Editing
Cataloging/Categorization
Archiving & Retention

Pricing

Starting from

$42/year

Value for money

4.2

0.3

4.5

What users say about Vivantio's value for money

Read all reviews

The ease of doing business is the most best thing I found in Vivantio and also the reports it generates is simply awesome.

SS

Saleem S.

We have received excellent support from cust care at Vivantio throughout the migration plan, and I really appreciate the care, time and dedication he has shown that has helped us enormously.

SK

Steven K.

Categories in common

Features

Total

36

82

71

features in common

36

features in common

Gladly's unique features

IVR / Voice Recognition
Call Monitoring
Quality Assurance
IT Asset Management

Help Scout's unique features

Data Import/Export
Communication Management
Customizable Templates
Contact Management

Pricing

Starting from

$38

Value for money

4.9

0.4

4.5

What users say about Gladly's value for money

Read all reviews

I absolutely love the support and strive to be better that Gladly offers. I think the social media integration has been amazing.

ml

melissa l.

Love how easy it is to help the customer in all forms of communication, everything being in one 🏼 place is beyond helpful. Not having to click through tabs is a life saver.

AS

Alaysia S.

Categories in common

Features

Total

49

86

71

features in common

49

features in common

Helpshift's unique features

Campaign Management
Call Routing
Geotargeting
Screen Sharing

Help Scout's unique features

Communication Management
Document Management
Configurable Workflow
Response Management

Pricing

Value for money

3.8

0.7

4.5

What users say about Helpshift's value for money

Read all reviews

We've had good customer support and their custom pricing, although more expensive than other solutions, is worth it. The ease of use and integration in-app and with push notifications is excellent.

SZ

Sue Zann T.

Easy to plug into your app, and I like that it’s supporting attach screenshots which are very important for CRM.

AR

Anonymous Reviewer

Categories in common

Features

Total

49

88

71

features in common

49

features in common

Wix Answers' unique features

Real Time Notifications
Multi-Channel Data Collection
Dashboard
Activity Dashboard

Help Scout's unique features

Response Management
Alerts/Notifications
Signature Management
Document Management

Pricing

Starting from

$24/month

Value for money

4.2

0.3

4.5

What users say about Wix Answers' value for money

Read all reviews

We like the clear and clean design and functionality, beautiful layout, easy handling, easy and professional website integration with a clear structure.

Suzy N.

The price is also very good. We really recommend this service to all companies that want a very good help center with great reliability.

SC

Sébastien C.

Categories in common

Features

Total

56

180

71

features in common

56

features in common

EcholoN's unique features

Maintenance Management
Defect Tracking
Data Visualization
Capacity Management

Help Scout's unique features

Canned Responses
Email Monitoring
Signature Management
Text Editing

Categories in common

Features

Total

49

83

71

features in common

49

features in common

Cayzu's unique features

Issue Scheduling
Problem Management
Visual Analytics
Assignment Management

Help Scout's unique features

Feedback Management
Categorization/Grouping
Routing
Call Recording

Pricing

Starting from

$4/month

Value for money

4.9

0.4

4.5

What users say about Cayzu's value for money

Read all reviews

I love the level of customization for each agents, and creating forms would better manage, and direct each issue to the appropriate department for great support.

AC

Angie C.

Cayzu is the clear winner for us. Easy to use, flexible, great for agents and great for management.

PR

Pete R.

Categories in common

Features

Total

55

124

71

features in common

55

features in common

C2 ATOM's unique features

Rules-Based Workflow
Remote Access/Control
Auto-Responders
Configuration Management

Help Scout's unique features

Spam Blocker
Email Monitoring
Real Time Monitoring
Archiving & Retention

Pricing

Starting from

$40/month

Value for money

4.2

0.3

4.5

What users say about C2 ATOM's value for money

Read all reviews

This is the most robust and wonderfully integrated ITSM I have ever had the ability to use, endorse and build.

SL

Sandhya L.

This is the most flexible and beautifully integrated ITSM that I have ever had the chance to use, support and develop. It has all the functionnalities you can dream of and they are easy to use.

RT

Rachelle T.

Categories in common

Features

Total

34

49

71

features in common

34

features in common

Loop Email's unique features

Group Management
Customer Service Analytics
Website Management
Discussions / Forums

Help Scout's unique features

Knowledge Base Management
Real Time Monitoring
Alerts / Escalation
Performance Management

Pricing

Starting from

$12.5/month

Value for money

5.0

0.5

4.5

What users say about Loop Email's value for money

Read all reviews

We turned to Loop to address an unexpected crisis with the incoming email flow for technical support. We were desperate to find a solution to a serious problem in a hurry.

JJ

Jamie J.

Which is perfectly fine with me. Anytime I have not received an immediate reply, they have replied within a few hours.

JJ

Jamie J.

Categories in common

Features

Total

51

155

71

features in common

51

features in common

Enterprise Bot's unique features

Screen Sharing
Human Handover
Semantic Search
Auto-Dialer

Help Scout's unique features

Collaboration Tools
Spam Blocker
Call Center Management
Categorization/Grouping

Categories in common

Features

Total

44

87

71

features in common

44

features in common

Richpanel's unique features

Customer Journey Mapping
Multi-Channel Attribution
Monitoring
Campaign Tracking

Help Scout's unique features

Prioritization
Search/Filter
Shared Inboxes
Response Management

Categories in common

Features

Total

43

75

71

features in common

43

features in common

HappyFox Help Desk's unique features

Issue Scheduling
Widgets
Discussions / Forums
Customer Service Analytics

Help Scout's unique features

Real Time Reporting
Real-time Updates
Mobile Access
Multiple User Accounts

Pricing

Starting from

$29/month

Value for money

4.5

What users say about HappyFox Help Desk's value for money

Read all reviews

Ease of use, low cost, scalable packages, solid integrations, and some of the best support we've worked clearly describe Happy Fox.

KL

Kevin L.

The ability to extract constituent data is very helpful. It helps us strategize on how to improve our constituent relations.

SA

Sharon A.

Categories in common

Features

Total

41

56

71

features in common

41

features in common

Groove's unique features

Customer Engagement
Negative Feedback Management
Rules-Based Workflow
Customer Experience Management

Help Scout's unique features

Email Templates
Response Management
Shared Inboxes
Real-time Updates

Pricing

Starting from

$12/month

Value for money

4.4

0.1

4.5

What users say about Groove's value for money

Read all reviews

We manage a few completely different projects so its great that they are all supported under the same account.

MM

Mark M.

Groove's own customer support is also extremely friendly and responsive, and they're great at keeping you updated. I especially enjoy reading the articles from their blog.

LL

Ling Ling L.

Categories in common

Features

Total

48

102

71

features in common

48

features in common

TeamSupport's unique features

Issue Scheduling
Online Forums
Email Alerts
Activity Tracking

Help Scout's unique features

Full Text Search
Call Recording
Social Media Integration
Document Management

Pricing

Starting from

$49/month

Value for money

4.4

0.1

4.5

What users say about TeamSupport's value for money

Read all reviews

Very impressed with Customer Support, who were very responsive and obviously knew the product. As I work in Support, I appreciate this.

LA

Linda A.

It's robust, has more features than almost anything in it's class, and the support team behind it is super friendly, and helpful. And they're based in Texas.

AH

Atlee H.

Categories in common

Features

Total

42

65

71

features in common

42

features in common

Trengo's unique features

Real Time Notifications
Widgets
Transfers/Routing
Remote Access/Control

Help Scout's unique features

Document Storage
Multiple User Accounts
Shared Inboxes
Email Templates

Pricing

Starting from

€15/month

Value for money

4.7

0.2

4.5

What users say about Trengo's value for money

Read all reviews

I like the company and it's staff, very smart people with a sense of humor, great to work with.

Md

Martijn d.

Everthing in one place with an interface that works like a charm and looks good too.

TS

Tim S.

Categories in common

Features

Total

41

112

71

features in common

41

features in common

Akio.CX's unique features

Contact Database
Interaction Tracking
Call Scripting
Real-time Consumer-facing Chat

Help Scout's unique features

Workflow Configuration
Real-time Updates
Third Party Integrations
Multiple User Accounts

Categories in common

Features

Total

46

87

71

features in common

46

features in common

Helprace's unique features

Internal Chat Integration
Polls/Voting
Multi-Location
Role-Based Permissions

Help Scout's unique features

Live Chat
Chat/Messaging
Configurable Workflow
Call Recording

Categories in common

Features

Total

36

95

71

features in common

36

features in common

Intercom's unique features

Contextual Guidance
Lead Nurturing
Transfers/Routing
CAN SPAM Compliance

Help Scout's unique features

Shared Inboxes
Service Level Agreement (SLA) Management
Reporting & Statistics
Customizable Templates

Pricing

Starting from

$38/month

Value for money

4.0

0.5

4.5

What users say about Intercom's value for money

Read all reviews

Embedded chats with history are quite nice, it has both the messages and notes left by the supporting team members to each other. Chat itself works quite good and overall thing of a good quality.

Aleksandr S.

Intercom is overall a really good, professional product. They have great quality of support, good training material, and they still keep releasing.

Anna K.

Categories in common

Customer Service

Help Scout Alternatives & Competitors

Top 10 free alternatives

Front

LiveAgent

Zendesk

Agile CRM

DeskPRO

Freshdesk

EngageBay

Zoho Desk

HubSpot Service Hub

Supportbench

UseResponse

Kustomer

Replyco

HelpCrunch

LiveHelpNow

Bitrix24

Hiver

Salesforce Service Cloud

NICE CXone

BeInContact

User.com

Vivantio

Gladly

Helpshift

Wix Answers

EcholoN

Cayzu

C2 ATOM

Loop Email

Enterprise Bot

Richpanel

HappyFox Help Desk

Groove

TeamSupport

Trengo

Akio.CX

Helprace

Intercom

Gmail