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Help Scout Logo

Deliver world-class support from one easy-to-use platform.

Last updated: October 2024

Help Scout Alternatives & Competitors

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Features


Pricing model


Devices supported


User rating


Organization types


Integrated with


Industry


Company size


LiveAgent logo

Great customer service starts with better help desk software

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Features

Total

LiveAgent logo
Help Scout logo

65

177

71

features in common

65

features in common

LiveAgent logo

LiveAgent user ratings

Functionality

4.6
(1.6K)

Top features

  • Real-Time Monitoring

    5.0

  • Email Templates

    5.0

  • Customer Management

    5.0

Help Scout logo

Help Scout user ratings

Functionality

4.3
(217)

Top features

  • Real-time Consumer-facing Chat

    5.0

  • Document Management

    5.0

  • Performance Metrics

    5.0

Pricing

Starting from

$15/month

Value for money

LiveAgent logo
4.7

0.3

Help Scout logo
4.4

What users say about LiveAgent's value for money

It's a powerful, elegant and quite complete helpdesk/live chat/ticket handling solution. It has a very complete free tier and powerful (if expensive for us) premium features.
Okay, but the UX is atrocious. Out of all the other helpdesk solutions I have used, LiveAgent is by far the most frustrating to set up and navigate.
Zendesk Suite logo

Service-first CRM company that builds support & sales tools

visit website

Features

Total

Zendesk Suite logo
Help Scout logo

57

179

71

features in common

57

features in common

Zendesk Suite logo

Zendesk Suite user ratings

Functionality

4.4
(3.9K)

Top features

  • Audit Trail

    5.0

  • Customer Complaint Tracking

    5.0

  • Voice Mail

    5.0

Help Scout logo

Help Scout user ratings

Functionality

4.3
(217)

Top features

  • Real-time Consumer-facing Chat

    5.0

  • Document Management

    5.0

  • Performance Metrics

    5.0

Pricing

Starting from

$55/month

Value for money

Zendesk Suite logo
4.2

0.2

Help Scout logo
4.4

What users say about Zendesk Suite's value for money

I love that its very user friendly to use ad easy to manage tasks. I love the interface make it easy to get tickets handled and provide the best customer service for my job.
This was a much appreciated improvement. A great feature is that you can integrated with the big social media platforms like Twitter and Facebook to allow CC to responde quite quickly.
Freshdesk logo

Online helpdesk system and customer service software

visit website

Features

Total

Freshdesk logo
Help Scout logo

54

112

71

features in common

54

features in common

Freshdesk logo

Freshdesk user ratings

Functionality

4.3
(3.3K)

Top features

  • Problem Management

    5.0

  • Customer Complaint Tracking

    5.0

  • Drag & Drop

    5.0

Help Scout logo

Help Scout user ratings

Functionality

4.3
(217)

Top features

  • Real-time Consumer-facing Chat

    5.0

  • Document Management

    5.0

  • Performance Metrics

    5.0

Pricing

Starting from

$15/month

Value for money

Freshdesk logo
4.4
Help Scout logo
4.4

What users say about Freshdesk's value for money

Freshdesk provides an unrivalled ability to stay on top of client support and issue management. This tool is so far the best in class at supporting our needs in supporting our client base.
It helps me solve customers' inquiry and the best benefit that comes from Freshdesk is it's free. Compared to other paid helpdesks, Freshdesk could still really be worth it.
Zoho Desk logo

Superior customer service. Lasting experiences.

visit website

Features

Total

Zoho Desk logo
Help Scout logo

62

158

71

features in common

62

features in common

Zoho Desk logo

Zoho Desk user ratings

Functionality

4.5
(2.1K)

Top features

  • Customer History

    5.0

  • Workflow Configuration

    5.0

  • Online Forums

    5.0

Help Scout logo

Help Scout user ratings

Functionality

4.3
(217)

Top features

  • Real-time Consumer-facing Chat

    5.0

  • Document Management

    5.0

  • Performance Metrics

    5.0

Pricing

Starting from

$14/month

Value for money

Zoho Desk logo
4.5

0.1

Help Scout logo
4.4

What users say about Zoho Desk's value for money

Previous to using Zoho, we were managing all our CS in our email inbox. Items were getting lost or forgotten about and it was driving me crazy.
Zoho Desk is a great addition to the Zoho Suite of products. We appreciate the great value offers in the entire suite.
Salesforce Service Cloud logo

Customer Service & Field Service Management Solutions

visit website

Features

Total

Salesforce Service Cloud logo
Help Scout logo

57

213

71

features in common

57

features in common

Salesforce Service Cloud logo

Salesforce Service Cloud user ratings

Functionality

4.4
(770)

Top features

  • Call Scripting

    5.0

  • File Sharing

    5.0

  • Maintenance Scheduling

    5.0

Help Scout logo

Help Scout user ratings

Functionality

4.3
(217)

Top features

  • Real-time Consumer-facing Chat

    5.0

  • Document Management

    5.0

  • Performance Metrics

    5.0

Pricing

Starting from

$25/month

Value for money

Salesforce Service Cloud logo
4.2

0.2

Help Scout logo
4.4

What users say about Salesforce Service Cloud's value for money

The one disadvantage is that it's certainly not the easiest system to use, and there's no way the average Jo can set themselves up on it alone.
Great, easy to use software for start up to smaller type businesses who need an easy to use software that you do not have to spend a lot of time setting up and has a great easy to use interface.
Front logo

How 8,000+ companies streamline customer communication.

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Features

Total

Front logo
Help Scout logo

66

194

71

features in common

66

features in common

Front logo

Front user ratings

Functionality

4.4
(265)

Top features

  • Collaboration Tools

    5.0

  • Real-Time Monitoring

    5.0

  • Calendar Management

    5.0

Help Scout logo

Help Scout user ratings

Functionality

4.3
(217)

Top features

  • Real-time Consumer-facing Chat

    5.0

  • Document Management

    5.0

  • Performance Metrics

    5.0

Pricing

Starting from

$29/month

Value for money

Front logo
4.2

0.2

Help Scout logo
4.4

What users say about Front's value for money

It can be super helpful to better communication within your org and connecting other forms of communication like Facebook chat.
Support team really does an incredible job at providing super helpful information quickly and kindly. Their self-support documentation is also wonderful.
TeamSupport logo

The complete B2B solution for great customer support

visit website

Features

Total

TeamSupport logo
Help Scout logo

53

108

71

features in common

53

features in common

TeamSupport logo

TeamSupport user ratings

Functionality

4.3
(847)

Top features

  • Reporting & Statistics

    5.0

  • Performance Metrics

    5.0

  • Full Text Search

    5.0

Help Scout logo

Help Scout user ratings

Functionality

4.3
(217)

Top features

  • Real-time Consumer-facing Chat

    5.0

  • Document Management

    5.0

  • Performance Metrics

    5.0

Pricing

Starting from

$29/month

Value for money

TeamSupport logo
4.4
Help Scout logo
4.4

What users say about TeamSupport's value for money

Very impressed with Customer Support, who were very responsive and obviously knew the product. As I work in Support, I appreciate this.
It's robust, has more features than almost anything in it's class, and the support team behind it is super friendly, and helpful. And they're based in Texas.
ServiceNow Customer Service Management logo

Automate requests and deliver effortless experiences

Features

Total

ServiceNow Customer Service Management logo
Help Scout logo

41

105

71

features in common

41

features in common

ServiceNow Customer Service Management logo

ServiceNow Customer Service Management user ratings

Functionality

4.3
(152)

Top features

  • Third-Party Integrations

    5.0

  • Service Level Agreement (SLA) Management

    5.0

  • Automated Routing

    5.0

Help Scout logo

Help Scout user ratings

Functionality

4.3
(217)

Top features

  • Real-time Consumer-facing Chat

    5.0

  • Document Management

    5.0

  • Performance Metrics

    5.0

Pricing

Value for money

ServiceNow Customer Service Management logo
4.1

0.3

Help Scout logo
4.4

What users say about ServiceNow Customer Service Management's value for money

The best tool for ticket/incident management for a large enterprise organization. It can create and tickets delegating it to individual groups so that it can be look at promptly for resolution.
Having used a few different 'helpdesk' type solutions in the past, and not having usually been impressed by the user interface, I found ServiceNow's tool refreshingly simple to use.
Supportbench logo

Supportbench: AI-Powered Enterprise Support Mastery

visit website

Features

Total

Supportbench logo
Help Scout logo

57

112

71

features in common

57

features in common

Supportbench logo

Supportbench user ratings

Functionality

4.7
(110)

Top features

  • Email Management

    5.0

  • Performance Metrics

    5.0

  • Text Editing

    5.0

Help Scout logo

Help Scout user ratings

Functionality

4.3
(217)

Top features

  • Real-time Consumer-facing Chat

    5.0

  • Document Management

    5.0

  • Performance Metrics

    5.0

Pricing

Starting from

$32/month

Value for money

Supportbench logo
4.8

0.4

Help Scout logo
4.4

What users say about Supportbench's value for money

Good software helps create a high productivity rate and happy customers. We have both now that we have Supportbench.
Thus far, our experience with Supportbench has been fantastic. It’s been the perfect system for managing our high volume of incoming cases extremely quickly and easily.
JIRA Service Management logo

The only ITSM solution built on the Jira platform

visit website

Features

Total

JIRA Service Management logo
Help Scout logo

39

112

71

features in common

39

features in common

JIRA Service Management logo

JIRA Service Management user ratings

Functionality

4.5
(683)

Top features

  • Remote Monitoring & Management

    5.0

  • Issue Management

    5.0

  • Knowledge Management

    5.0

Help Scout logo

Help Scout user ratings

Functionality

4.3
(217)

Top features

  • Real-time Consumer-facing Chat

    5.0

  • Document Management

    5.0

  • Performance Metrics

    5.0

Pricing

Starting from

$17.65/month

Value for money

JIRA Service Management logo
4.3

0.1

Help Scout logo
4.4

What users say about JIRA Service Management's value for money

Great interface provided by service desk. I would recommend Jira, it has fantastic user interface with a lot features.
It's a good tool to track your tickets and projects you are working on. The entire Gantt chart flow is really good and helps you keep yourself updated with the projects and issues at hand.
Intercom logo

Intercom is bringing AI-first Customer Service to the world

visit website

Features

Total

Intercom logo
Help Scout logo

58

166

71

features in common

58

features in common

Intercom logo

Intercom user ratings

Functionality

4.4
(1K)

Top features

  • Message Personalization

    5.0

  • Reporting & Statistics

    5.0

  • Negative Feedback Management

    5.0

Help Scout logo

Help Scout user ratings

Functionality

4.3
(217)

Top features

  • Real-time Consumer-facing Chat

    5.0

  • Document Management

    5.0

  • Performance Metrics

    5.0

Pricing

Starting from

$39/month

Value for money

Intercom logo
4.0

0.4

Help Scout logo
4.4

What users say about Intercom's value for money

Embedded chats with history are quite nice, it has both the messages and notes left by the supporting team members to each other. Chat itself works quite good and overall thing of a good quality.
Intercom is overall a really good, professional product. They have great quality of support, good training material, and they still keep releasing.
SysAid logo

The most advanced AI-powered ITSM platform in the market

visit website

Features

Total

SysAid logo
Help Scout logo

43

122

71

features in common

43

features in common

SysAid logo

SysAid user ratings

Functionality

4.5
(468)

Top features

  • Knowledge Management

    5.0

  • Service Reporting

    5.0

  • Multi-Channel Communication

    5.0

Help Scout logo

Help Scout user ratings

Functionality

4.3
(217)

Top features

  • Real-time Consumer-facing Chat

    5.0

  • Document Management

    5.0

  • Performance Metrics

    5.0

Pricing

Starting from

$79/month

Value for money

SysAid logo
4.6

0.2

Help Scout logo
4.4

What users say about SysAid's value for money

We've been provided prompt, friendly, and accurate help from both the sales and tech support teams at SysAid over the years. They are always eager to help in any way possible.
Their professional support has always been receptive and their ability to present solution for complex business processes has always been impressive.
Bitrix24 logo

100% free CRM, collaboration, and communication tool suite

visit website

Features

Total

Bitrix24 logo
Help Scout logo

57

429

71

features in common

57

features in common

Bitrix24 logo

Bitrix24 user ratings

Functionality

4.3
(880)

Top features

  • Online Time Tracking

    5.0

  • Drag & Drop

    5.0

  • Social Media Integration

    5.0

Help Scout logo

Help Scout user ratings

Functionality

4.3
(217)

Top features

  • Real-time Consumer-facing Chat

    5.0

  • Document Management

    5.0

  • Performance Metrics

    5.0

Pricing

Starting from

$61/month

Value for money

Bitrix24 logo
4.2

0.2

Help Scout logo
4.4

What users say about Bitrix24's value for money

Great features as a CRM software and phone system. The reports that can be pulled are helpful to analyze the success of your sales/program.
It endorses team collaboration and improves teamwork. It's cost-effective and I find it to be far way more affordable than some competitors.
EngageBay CRM logo

Integrated sales & marketing software for growing teams

visit website

Features

Total

EngageBay CRM logo
Help Scout logo

48

226

71

features in common

48

features in common

EngageBay CRM logo

EngageBay CRM user ratings

Functionality

4.6
(832)

Top features

  • Multi-Account Management

    5.0

  • Customizable Forms

    5.0

  • Customer Segmentation

    5.0

Help Scout logo

Help Scout user ratings

Functionality

4.3
(217)

Top features

  • Real-time Consumer-facing Chat

    5.0

  • Document Management

    5.0

  • Performance Metrics

    5.0

Pricing

Starting from

$14.99/month

Value for money

EngageBay CRM logo
4.7

0.3

Help Scout logo
4.4

What users say about EngageBay CRM's value for money

Easy to use email marketing platform. The best part is you have all the powerful tools like landing pages, autoresponders, email broadcast, sequences even in the free.
Got the hang of EngageBay in a matter of hours due to its ease of use and excellent customer support. Any question is answered in a matter of seconds.
Groove logo

Support, Simplified.

Features

Total

Groove logo
Help Scout logo

43

60

71

features in common

43

features in common

Groove logo

Groove user ratings

Functionality

4.2
(85)

Top features

  • Support Ticket Management

    5.0

  • Knowledge Base Management

    5.0

  • Inbox Management

    5.0

Help Scout logo

Help Scout user ratings

Functionality

4.3
(217)

Top features

  • Real-time Consumer-facing Chat

    5.0

  • Document Management

    5.0

  • Performance Metrics

    5.0

Pricing

Starting from

$15/month

Value for money

Groove logo
4.5

0.1

Help Scout logo
4.4

What users say about Groove's value for money

What I liked most about GrooveHQ is its seamless integration of artificial intelligence, which has drastically improved our response times and accuracy.
The overall experience with Groove was fantastic. It's a great product for the price and we were very pleased with the product from start to finish.
SolarWinds Service Desk logo

IT Service Desk & Asset Management Software

Features

Total

SolarWinds Service Desk logo
Help Scout logo

34

93

71

features in common

34

features in common

SolarWinds Service Desk logo

SolarWinds Service Desk user ratings

Functionality

4.4
(572)

Top features

  • Activity Tracking

    5.0

  • Compliance Management

    5.0

  • API

    5.0

Help Scout logo

Help Scout user ratings

Functionality

4.3
(217)

Top features

  • Real-time Consumer-facing Chat

    5.0

  • Document Management

    5.0

  • Performance Metrics

    5.0

Pricing

Starting from

$39/month

Value for money

SolarWinds Service Desk logo
4.5

0.1

Help Scout logo
4.4

What users say about SolarWinds Service Desk's value for money

I am the administrator and I love having the ability to make changes and customization on the fly. The user friendliness of it is well above our previous software we used.
The dashboard and reporting are very helpful. They give us a good picture of how we're doing and where we can improve.
HubSpot Service Hub logo

Cloud-based customer service solution for firms of all sizes

visit website

Features

Total

HubSpot Service Hub logo
Help Scout logo

49

79

71

features in common

49

features in common

HubSpot Service Hub logo

HubSpot Service Hub user ratings

Functionality

4.1
(164)

Top features

  • Performance Metrics

    5.0

  • Data Import/Export

    5.0

  • Customizable Reports

    5.0

Help Scout logo

Help Scout user ratings

Functionality

4.3
(217)

Top features

  • Real-time Consumer-facing Chat

    5.0

  • Document Management

    5.0

  • Performance Metrics

    5.0

Pricing

Starting from

$20/month

Value for money

HubSpot Service Hub logo
4.3

0.1

Help Scout logo
4.4

What users say about HubSpot Service Hub's value for money

Hubspot is easy to use and has a robust support/helpdesk - always ready and happy to help with any queries.
The best tool for a greater workflow, you can do everything you need to give the best elements for your clients.
Freshservice logo

A complete IT service management (ITSM) tool for business

visit website

Features

Total

Freshservice logo
Help Scout logo

41

130

71

features in common

41

features in common

Freshservice logo

Freshservice user ratings

Functionality

4.3
(585)

Top features

  • Survey/Poll Management

    5.0

  • Live Chat

    5.0

  • License Management

    5.0

Help Scout logo

Help Scout user ratings

Functionality

4.3
(217)

Top features

  • Real-time Consumer-facing Chat

    5.0

  • Document Management

    5.0

  • Performance Metrics

    5.0

Pricing

Starting from

$29/month

Value for money

Freshservice logo
4.4
Help Scout logo
4.4

What users say about Freshservice's value for money

I love the private note feature as well, we can suggest solutions to specialists working on solving an issue before it is escalated. Something else I liked about FS is their asset management utility.
I placed 2 trouble tickets and I had my account suspended because I apparently was harassing them.
OTRS logo

Helpdesk software for customer service management teams

Features

Total

OTRS logo
Help Scout logo

41

98

71

features in common

41

features in common

OTRS logo

OTRS user ratings

Functionality

4.4
(92)

Top features

  • Performance Metrics

    5.0

  • Prioritization

    5.0

  • Calendar Management

    5.0

Help Scout logo

Help Scout user ratings

Functionality

4.3
(217)

Top features

  • Real-time Consumer-facing Chat

    5.0

  • Document Management

    5.0

  • Performance Metrics

    5.0

Pricing

Starting from

$1/year

Value for money

OTRS logo
4.4
Help Scout logo
4.4

What users say about OTRS's value for money

The user experience with OTRS is amazing. Being able to show all your work to the client is great.
The CGI-based design is relatively inefficient and can be sluggish without making some optimizations on the webserver side -- mod_perl in our case (relatively complicated).
ManageEngine ServiceDesk Plus logo

Cloud IT Help Desk Software

Features

Total

ManageEngine ServiceDesk Plus logo
Help Scout logo

46

148

71

features in common

46

features in common

ManageEngine ServiceDesk Plus logo

ManageEngine ServiceDesk Plus user ratings

Functionality

4.4
(212)

Top features

  • Support Ticket Tracking

    5.0

  • Service Reporting

    5.0

  • Scheduled/Automated Reports

    5.0

Help Scout logo

Help Scout user ratings

Functionality

4.3
(217)

Top features

  • Real-time Consumer-facing Chat

    5.0

  • Document Management

    5.0

  • Performance Metrics

    5.0

Pricing

Starting from

$16/month

Value for money

ManageEngine ServiceDesk Plus logo
4.3

0.1

Help Scout logo
4.4

What users say about ManageEngine ServiceDesk Plus' value for money

Software does have occasional hiccups and glitches, but the worst part is their support. It declined so much over the years that it's unbearable now.
This works like a charm and even users with little computerexperience can create tickets. Also the solutions part of servicedesk is awesome.