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Top 100 alternatives
Features
Total
15
42
62
features in common
15
features in common
Front's unique features
Activity Tracking
Absence Management
Reminders
Rules-Based Workflow
Help Scout's unique features
Support Ticket Management
Workflow Management
Call Recording
Data Import/Export
Features
Total
44
119
62
features in common
44
features in common
LiveAgent's unique features
Social Media Integration
Drag & Drop Interface
Forms Management
Client Portal
Help Scout's unique features
Mobile Integration
Ratings & Reviews
Document Management
Performance Management
Features
Total
24
50
62
features in common
24
features in common
HappyFox's unique features
Contact Management
Scheduled Reporting
Email Notifications
Data Synchronization
Help Scout's unique features
Configurable Workflow
Feedback Management
Bulk Send
Trend Analysis
Categories in common
Features
Total
18
64
62
features in common
18
features in common
Vivantio's unique features
Online Catalog
Inventory Management
Scheduled Reporting
Employee Portal
Help Scout's unique features
Voice Mail
Call Recording
Document Management
Automatic Notifications
Categories in common
Features
Total
29
64
62
features in common
29
features in common
Kayako's unique features
Single Sign On
Multi-Language
Social Media Integration
Customizable Branding
Help Scout's unique features
Categorization
Help Desk Integration
Call Recording
Bulk Send
Categories in common
Features
Total
19
55
62
features in common
19
features in common
SysAid's unique features
Request Routing
IT Asset Tracking
Role-Based Permissions
Change Management
Help Scout's unique features
Call Tracking
Data Filtering
Bulk Send
Receiving
Categories in common
Features
Total
23
42
62
features in common
23
features in common
Groove's unique features
Customizable Reporting
Request Assignment
Project Time Tracking
Rules-Based Workflow
Help Scout's unique features
Collaboration Tools
Escalation Management
Bulk Send
Third Party Integration
Categories in common
Features
Total
33
80
62
features in common
33
features in common
Deskpro's unique features
Activity Dashboard
Project Time Tracking
Monitoring
Status Tracking
Help Scout's unique features
Inbox Management
Multiple User Accounts
Data Filtering
Multi-Department / Project
Categories in common
Categories in common
Features
Total
8
16
62
features in common
8
features in common
AzureDesk's unique features
Client Portal
Activity Management
Question Library
Social Media Integration
Help Scout's unique features
Reporting & Statistics
Summary Reports
Call Recording
Customer History
Categories in common
Features
Total
9
18
62
features in common
9
features in common
Parature's unique features
Client Portal
Case Management
Multi-Channel Management
Survey Management
Help Scout's unique features
SSL Security
Template Management
Bulk Send
Customizable Templates
Categories in common
Features
Total
20
44
62
features in common
20
features in common
ClickDesk's unique features
Customer Experience Management
Two-Way Audio & Video
Incident Management
Help Desk Management
Help Scout's unique features
Call Recording
Data Filtering
Automatic Notifications
Reporting & Statistics
Categories in common
Features
Total
4
8
62
features in common
4
features in common
Tracker's unique features
Case Management
Alerts / Escalation
Self Service Portal
Monitoring
Help Scout's unique features
Real Time Updates
Search Functionality
Call Recording
Customer History
Categories in common
Features
Total
1
5
62
features in common
1
features in common
osTicket's unique features
Custom Forms
Auto-Responders
Web Forms
Self Service Portal
Help Scout's unique features
Ratings & Reviews
Real Time Updates
Bulk Send
Customer Database
Categories in common
Features
Total
12
32
62
features in common
12
features in common
Intercom's unique features
Activity Tracking
A/B Testing
Engagement Analytics
Personalized Profiles
Help Scout's unique features
Support Ticket Tracking
Trend Analysis
Call Recording
Data Filtering
Categories in common
Features
Total
23
90
62
features in common
23
features in common
Bitrix24's unique features
Multi-Channel Communication
Custom Landing Pages
Project Planning
File Management
Help Scout's unique features
Categorization
Event Triggered Actions
Bulk Send
Tagging
Features
Total
28
99
62
features in common
28
features in common
User.com's unique features
Forms Management
Communication Management
Lead Nurturing
Authentication
Help Scout's unique features
Collaboration Tools
HIPAA Compliance
Call Tracking
Bulk Send
Categories in common
Categories in common