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Total
51
126
71
features in common
51
features in common
Front's unique features
Contact Database
Chatbot
Task Management
Audit Trail
Help Scout's unique features
Real-time Updates
Feedback Management
Customizable Branding
Full Text Search
Pricing
Starting from
$19/month
Value for money
0.4
What users say about Front's value for money
AR
Anonymous Reviewer
NB
Nick B.
Categories in common
Total
62
168
71
features in common
62
features in common
LiveAgent's unique features
Call Routing
Real Time Analytics
Network Monitoring
File Sharing
Help Scout's unique features
Content Management
Search/Filter
Shared Inboxes
Contact Management
Pricing
Starting from
$15/month
Value for money
0.2
What users say about LiveAgent's value for money
RP
Rafael P.
Matthew J.
Total
59
179
71
features in common
59
features in common
Zendesk's unique features
Outbound Call Center
Audit Trail
Video Support
Appointment Management
Help Scout's unique features
Performance Management
Signature Management
Access Controls/Permissions
Contact Management
Pricing
Starting from
$19/month
Value for money
0.4
What users say about Zendesk's value for money
SB
Sophia B.
LR
Laura R.
Total
54
234
71
features in common
54
features in common
Agile CRM's unique features
Time Tracking
Keyword Filtering
For Sales Teams/Organizations
Lead Qualification
Help Scout's unique features
Chat/Messaging
SSL Security
Inbox Management
Canned Responses
Pricing
Starting from
$8.99/month
Value for money
0.4
What users say about Agile CRM's value for money
DB
Drew B.
BD
Brandon D.
Categories in common
Total
63
135
71
features in common
63
features in common
DeskPRO's unique features
Audit Management
Remote Access/Control
Auto-Responders
Dashboard Creation
Help Scout's unique features
Response Management
Archiving & Retention
Call Recording
Spam Blocker
Pricing
Starting from
$29/month
Value for money
What users say about DeskPRO's value for money
Lieven E.
AI
Andrew I.
Categories in common
Total
56
121
71
features in common
56
features in common
Freshdesk's unique features
IVR / Voice Recognition
Employee Management
Customer Complaint Tracking
Status Tracking
Help Scout's unique features
Help Desk Management
Template Management
Configurable Workflow
Performance Management
Pricing
Starting from
$18/month
Value for money
0.1
What users say about Freshdesk's value for money
AR
Anonymous Reviewer
KA
Kemal A.
Categories in common
Total
52
225
71
features in common
52
features in common
EngageBay's unique features
Drag & Drop
Customizable Forms
Automatic Call Distribution
Email Marketing
Help Scout's unique features
Document Management
Categorization/Grouping
Knowledge Management
Chat/Messaging
Pricing
Starting from
$10.79/month
Value for money
0.3
What users say about EngageBay's value for money
SK
Sudip K.
CV
Carlos V.
Categories in common
Total
61
143
71
features in common
61
features in common
Zoho Desk's unique features
Quality Assurance
Real-time Consumer-facing Chat
Quotes/Estimates
@mentions
Help Scout's unique features
Signature Management
Voice Mail
Contact Management
Categorization/Grouping
Pricing
Starting from
$14/month
Value for money
What users say about Zoho Desk's value for money
Kassy C.
KB
Keith B.
Total
49
91
71
features in common
49
features in common
HubSpot Service Hub's unique features
Calendar Management
Customer Segmentation
Auto-Responders
Account Alerts
Help Scout's unique features
Search/Filter
Document Management
Routing
Tagging
Pricing
Starting from
$45/month
Value for money
0.3
What users say about HubSpot Service Hub's value for money
NB
Nicholas B.
AP
Andraea P.
Categories in common
Total
59
104
71
features in common
59
features in common
Supportbench's unique features
Monitoring
Customizable Forms
Activity Dashboard
Online Forums
Help Scout's unique features
Email Monitoring
Call Center Management
Mobile Access
Voice Mail
Pricing
Starting from
$35/month
Value for money
0.3
What users say about Supportbench's value for money
AR
Anonymous Reviewer
KR
Kim R.
Categories in common
Total
53
103
71
features in common
53
features in common
UseResponse's unique features
Self-Learning
Case Management
Employee Management
Forum / Discussion Board
Help Scout's unique features
Multiple User Accounts
Spam Blocker
Shared Inboxes
Call Recording
Pricing
Starting from
$149/month
Value for money
0.3
What users say about UseResponse's value for money
Pedro B.
LS
Lennert S.
Categories in common
Total
55
98
71
features in common
55
features in common
Kustomer's unique features
Widgets
Sentiment Analysis
Multi-Channel Management
Customizable Reports
Help Scout's unique features
Spam Blocker
Text Editing
Cataloging/Categorization
Archiving & Retention
Pricing
Starting from
$89/month
Value for money
0.2
What users say about Kustomer's value for money
AR
Anonymous Reviewer
NC
Nicole C.
Categories in common
Total
47
59
71
features in common
47
features in common
Replyco's unique features
Virtual Assistant
Real Time Notifications
Drag & Drop
Activity Tracking
Help Scout's unique features
Event Triggered Actions
Tagging
Mobile Access
Feedback Management
Pricing
Starting from
70/month
Value for money
0.3
What users say about Replyco's value for money
SS
Steven S.
MU
Maciej U.
Categories in common
Total
50
75
71
features in common
50
features in common
HelpCrunch's unique features
Decision Support
Widgets
Appointment Management
Contact Database
Help Scout's unique features
Response Management
Categorization/Grouping
Shared Inboxes
Call Recording
Pricing
Starting from
$15/month
Value for money
0.3
What users say about HelpCrunch's value for money
LS
Lewis S.
Roberto C.
Categories in common
Total
42
74
71
features in common
42
features in common
LiveHelpNow's unique features
@mentions
Real Time Notifications
Lead Capture
Real-time Consumer-facing Chat
Help Scout's unique features
Multiple User Accounts
Customizable Fields
Routing
Response Management
Pricing
Starting from
$21/month
Value for money
0.2
What users say about LiveHelpNow's value for money
JA
Joe A.
AG
Ashley G.
Categories in common
Total
58
394
71
features in common
58
features in common
Bitrix24's unique features
Call Scripting
Internal Chat Integration
Agenda Management
Policy Management
Help Scout's unique features
Categorization/Grouping
Signature Management
Shared Inboxes
Alerts / Escalation
Pricing
Starting from
$39/month
Value for money
0.3
What users say about Bitrix24's value for money
AD
Ajay D.
ER
Eric R.
Total
40
59
71
features in common
40
features in common
Hiver's unique features
@mentions
Real Time Notifications
Real Time Analytics
Commenting/Notes
Help Scout's unique features
Signature Management
Prioritization
Social Media Integration
Document Storage
Pricing
Starting from
$15/month
Value for money
What users say about Hiver's value for money
AW
Amanda W.
pp
priyanka p.
Categories in common
Total
52
168
71
features in common
52
features in common
Salesforce Service Cloud's unique features
Inbound Call Center
Job Tracking
Geotargeting
Equipment Maintenance
Help Scout's unique features
Tagging
Archiving & Retention
Configurable Workflow
Help Desk Management
Pricing
Value for money
0.4
What users say about Salesforce Service Cloud's value for money
Claire B.
CM
Christopher M.
Categories in common
Total
46
129
71
features in common
46
features in common
NICE CXone's unique features
Phone Key Input
Text to Speech
Inbound Call Center
Employee Scheduling
Help Scout's unique features
Prioritization
Search/Filter
Configurable Workflow
Response Management
Pricing
Starting from
$100/month
Value for money
0.5
What users say about NICE CXone's value for money
rakesh m.
JW
Justin W.
Categories in common
Total
57
193
71
features in common
57
features in common
User.com's unique features
SMS Marketing
Search Marketing
Sales Analytics
Real Time Analytics
Help Scout's unique features
Categorization/Grouping
Support Ticket Tracking
Performance Management
Shared Inboxes
Pricing
Value for money
0.1
What users say about User.com's value for money
Izabela H.
AR
Anonymous Reviewer
Categories in common
Total
55
136
71
features in common
55
features in common
Vivantio's unique features
Customer Segmentation
Interaction Tracking
Inventory Management
CMDB
Help Scout's unique features
Spam Blocker
Text Editing
Cataloging/Categorization
Archiving & Retention
Pricing
Starting from
$42/year
Value for money
0.3
What users say about Vivantio's value for money
SS
Saleem S.
SK
Steven K.
Categories in common
Total
36
82
71
features in common
36
features in common
Gladly's unique features
IVR / Voice Recognition
Call Monitoring
Quality Assurance
IT Asset Management
Help Scout's unique features
Data Import/Export
Communication Management
Customizable Templates
Contact Management
Pricing
Starting from
$38
Value for money
0.4
What users say about Gladly's value for money
ml
melissa l.
AS
Alaysia S.
Categories in common
Total
49
86
71
features in common
49
features in common
Helpshift's unique features
Campaign Management
Call Routing
Geotargeting
Screen Sharing
Help Scout's unique features
Communication Management
Document Management
Configurable Workflow
Response Management
Pricing
Value for money
0.7
What users say about Helpshift's value for money
SZ
Sue Zann T.
AR
Anonymous Reviewer
Categories in common
Total
49
88
71
features in common
49
features in common
Wix Answers' unique features
Real Time Notifications
Multi-Channel Data Collection
Dashboard
Activity Dashboard
Help Scout's unique features
Response Management
Alerts/Notifications
Signature Management
Document Management
Pricing
Starting from
$24/month
Value for money
0.3
What users say about Wix Answers' value for money
Suzy N.
SC
Sébastien C.
Categories in common
Total
56
180
71
features in common
56
features in common
EcholoN's unique features
Maintenance Management
Defect Tracking
Data Visualization
Capacity Management
Help Scout's unique features
Canned Responses
Email Monitoring
Signature Management
Text Editing
Categories in common
Total
49
83
71
features in common
49
features in common
Cayzu's unique features
Issue Scheduling
Problem Management
Visual Analytics
Assignment Management
Help Scout's unique features
Feedback Management
Categorization/Grouping
Routing
Call Recording
Pricing
Starting from
$4/month
Value for money
0.4
What users say about Cayzu's value for money
AC
Angie C.
PR
Pete R.
Categories in common
Total
55
124
71
features in common
55
features in common
C2 ATOM's unique features
Rules-Based Workflow
Remote Access/Control
Auto-Responders
Configuration Management
Help Scout's unique features
Spam Blocker
Email Monitoring
Real Time Monitoring
Archiving & Retention
Pricing
Starting from
$40/month
Value for money
0.3
What users say about C2 ATOM's value for money
SL
Sandhya L.
RT
Rachelle T.
Categories in common
Total
34
49
71
features in common
34
features in common
Loop Email's unique features
Group Management
Customer Service Analytics
Website Management
Discussions / Forums
Help Scout's unique features
Knowledge Base Management
Real Time Monitoring
Alerts / Escalation
Performance Management
Pricing
Starting from
$12.5/month
Value for money
0.5
What users say about Loop Email's value for money
JJ
Jamie J.
JJ
Jamie J.
Categories in common
Total
44
87
71
features in common
44
features in common
Richpanel's unique features
Customer Journey Mapping
Multi-Channel Attribution
Monitoring
Campaign Tracking
Help Scout's unique features
Prioritization
Search/Filter
Shared Inboxes
Response Management
Categories in common
Total
43
75
71
features in common
43
features in common
HappyFox Help Desk's unique features
Issue Scheduling
Widgets
Discussions / Forums
Customer Service Analytics
Help Scout's unique features
Real Time Reporting
Real-time Updates
Mobile Access
Multiple User Accounts
Pricing
Starting from
$29/month
Value for money
What users say about HappyFox Help Desk's value for money
KL
Kevin L.
SA
Sharon A.
Categories in common
Total
41
56
71
features in common
41
features in common
Groove's unique features
Customer Engagement
Negative Feedback Management
Rules-Based Workflow
Customer Experience Management
Help Scout's unique features
Email Templates
Response Management
Shared Inboxes
Real-time Updates
Pricing
Starting from
$12/month
Value for money
0.1
What users say about Groove's value for money
MM
Mark M.
LL
Ling Ling L.
Categories in common
Total
48
102
71
features in common
48
features in common
TeamSupport's unique features
Issue Scheduling
Online Forums
Email Alerts
Activity Tracking
Help Scout's unique features
Full Text Search
Call Recording
Social Media Integration
Document Management
Pricing
Starting from
$49/month
Value for money
0.1
What users say about TeamSupport's value for money
LA
Linda A.
AH
Atlee H.
Categories in common
Total
42
65
71
features in common
42
features in common
Trengo's unique features
Real Time Notifications
Widgets
Transfers/Routing
Remote Access/Control
Help Scout's unique features
Document Storage
Multiple User Accounts
Shared Inboxes
Email Templates
Pricing
Starting from
€15/month
Value for money
0.2
What users say about Trengo's value for money
Md
Martijn d.
TS
Tim S.
Categories in common
Total
41
112
71
features in common
41
features in common
Akio.CX's unique features
Contact Database
Interaction Tracking
Call Scripting
Real-time Consumer-facing Chat
Help Scout's unique features
Workflow Configuration
Real-time Updates
Third Party Integrations
Multiple User Accounts
Categories in common
Total
46
87
71
features in common
46
features in common
Helprace's unique features
Internal Chat Integration
Polls/Voting
Multi-Location
Role-Based Permissions
Help Scout's unique features
Live Chat
Chat/Messaging
Configurable Workflow
Call Recording
Categories in common
Total
36
95
71
features in common
36
features in common
Intercom's unique features
Contextual Guidance
Lead Nurturing
Transfers/Routing
CAN SPAM Compliance
Help Scout's unique features
Shared Inboxes
Service Level Agreement (SLA) Management
Reporting & Statistics
Customizable Templates
Pricing
Starting from
$38/month
Value for money
0.5
What users say about Intercom's value for money
Aleksandr S.
Anna K.
Categories in common