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Help Scout Alternatives

How do Help Scout alternatives compare?

Front and LiveAgent stand out as its top competitors based on similarity, popularity and user reviews. When comparing Help Scout to its top 100 alternatives, Voiso has the highest rating, with Cayzu as the runner-up, and Help Scout ranking 15th place. QuickBooks Desktop Enterprise has the most reviews with a total of 18,015, while Help Scout has 164. Users say Voiso tops the list for value for money followed by WithoutWire, while Help Scout comes in 33rd. Users also say Voiso and Movidesk are the easiest to use, while Help Scout takes 19th place.


How do I choose the best Help Scout alternative?

Browse our list of competitors to find the tool that's right for your team and workflow. Filter apps by features, pricing, ratings, integrations, devices and more. Read verified reviews and discover what other people in your industry are using. Compare apps side by side to find the best match for your business.


What are the top 5 alternatives to Help Scout?

Filter results


Features


Pricing model


Devices supported


User rating


Organization types


Geographies served


Integrated with


Industry


Company size


Top 100 alternatives

Front

4.5
(201)

Email management software and shared inbox for teams

Pricing

Starting from

$9/month

Value for money

4.2

0.4

4.6

What users say about Front's value for money

It has been a game-changer for our teams at work. We all use it as our email client and it helps us communicate more effectively which saves time and ultimately money.

Joshua A.

It helped us to improve our support while saving time and money. Front has brought us closer to our beloved users.

Rhai G.

Total

15

42

62

features in common

15

features in common

Front's unique features

  • Activity Tracking

  • Absence Management

  • Reminders

  • Rules-Based Workflow

Help Scout's unique features

  • Support Ticket Management

  • Workflow Management

  • Call Recording

  • Data Import/Export

LiveAgent

4.7
(986)

Great customer service starts with better help desk software

Pricing

Starting from

$15/month

Value for money

4.7

0.1

4.6

What users say about LiveAgent's value for money

Overall one of the best help desk solutions we have tried. We are very happy with the pricing and support on our end.

Dave L.

I like their complete package, its really beneficial for small to mid sized organizations, the features are premium and theres definately value for money. I would recommend LiveAgent.

AR

Anonymous Reviewer

Total

44

119

62

features in common

44

features in common

LiveAgent's unique features

  • Social Media Integration

  • Drag & Drop Interface

  • Forms Management

  • Client Portal

Help Scout's unique features

  • Mobile Integration

  • Ratings & Reviews

  • Document Management

  • Performance Management

Zendesk

4.4
(2,522)

Service-first CRM company that builds support & sales tools

Pricing

Starting from

$19/month

Value for money

4.1

0.5

4.6

What users say about Zendesk's value for money

Ended up not choosing Zendesk, because it was too expensive, but I would still recommend it, considering that it can be an investment to achieve a better customer experience.

TA

Tommaso A.

For the time it saves and the reliability of the service, this software becomes well worth the money spent.

Alex T.

Total

35

98

62

features in common

35

features in common

Zendesk's unique features

  • Access Control

  • Issue Tracking

  • Email Notifications

  • Multi-Language

Help Scout's unique features

  • Inbox Management

  • Mobile Alerts

  • Categorization

  • @mentions

Freshdesk

4.5
(2,228)

Online helpdesk system and customer service software

Pricing

Starting from

$19/month

Value for money

4.4

0.2

4.6

What users say about Freshdesk's value for money

After searching for a while, I found Freshdesk, which was by far the best option with the best price. It's automated response system was one of my favorite features.

BM

Brian M.

Impressive, robust, reliable and very economical customer care managements software.

FG

Frederick G.

Total

32

76

62

features in common

32

features in common

Freshdesk's unique features

  • Access Control

  • Self Service Portal

  • Project Time Tracking

  • URL Customization

Help Scout's unique features

  • HIPAA Compliance

  • Lead Assignment

  • Configurable Workflow

  • Inbox Management

HappyFox

4.6
(82)

Helpdesk, customer support software

Pricing

Starting from

$29/month

Value for money

4.5

0.1

4.6

What users say about HappyFox's value for money

Outstanding Help desk software at an attractive price.

JB

Julian B.

HappyFox offers a great service for its price.

AR

Anonymous Reviewer

Total

24

50

62

features in common

24

features in common

HappyFox's unique features

  • Contact Management

  • Scheduled Reporting

  • Email Notifications

  • Data Synchronization

Help Scout's unique features

  • Configurable Workflow

  • Feedback Management

  • Bulk Send

  • Trend Analysis

Vivantio

4.3
(160)

Flexible Software. Focused Service.

Pricing

Starting from

$42/month

Value for money

4.2

0.4

4.6

What users say about Vivantio's value for money

Overall I recommend Vivantio as a company and their ITSM suite of tools offer excellent value for money in my opinion.

JH

Jonathon H.

Good value for money ITSM Tool for ITIL based Service Desks.

JH

Jonathon H.

Total

18

64

62

features in common

18

features in common

Vivantio's unique features

  • Online Catalog

  • Inventory Management

  • Scheduled Reporting

  • Employee Portal

Help Scout's unique features

  • Voice Mail

  • Call Recording

  • Document Management

  • Automatic Notifications

Kayako

4.0
(156)

Unified customer service platform

Pricing

Starting from

$15/month

Value for money

3.8

0.8

4.6

What users say about Kayako's value for money

Control of the conversations with my costumers, insights of what they need (What kind of doubts they have), a nice support that helps me with the configuration, a beautiful landpage for my articles.

Mirele K.

The utter lack of respect I was given as a long time customer was frustrating. I asked to get out of contract in the middle of a year long term for a partial refund.

AR

Anonymous Reviewer

Total

29

64

62

features in common

29

features in common

Kayako's unique features

  • Single Sign On

  • Multi-Language

  • Social Media Integration

  • Customizable Branding

Help Scout's unique features

  • Categorization

  • Help Desk Integration

  • Call Recording

  • Bulk Send

SysAid

4.5
(332)

Automate IT tasks and workflows with SysAid's ITSM solution

Pricing

Value for money

4.5

0.1

4.6

What users say about SysAid's value for money

The few times we have had any issues with the software in all the years the support has been very responsive. Reliable, reasonably priced and excellent customer service.

EP

Edward P.

Cost effective and basic tool for ticketing. This tool does not require any training.

PK

Prachi K.

Total

19

55

62

features in common

19

features in common

SysAid's unique features

  • Request Routing

  • IT Asset Tracking

  • Role-Based Permissions

  • Change Management

Help Scout's unique features

  • Call Tracking

  • Data Filtering

  • Bulk Send

  • Receiving

JitBit Help Desk

4.6
(28)

Helpdesk ticketing system software

Pricing

Starting from

$29

Value for money

4.3

0.3

4.6

What users say about JitBit Help Desk's value for money

Low price, responsive customer support, very nice UI.

AR

Anonymous Reviewer

Low cost, does everything I needed it for. Ease of use and easy to administer.

AR

Anonymous Reviewer

Total

16

28

62

features in common

16

features in common

JitBit Help Desk's unique features

  • Active Directory Integration

  • Role-Based Permissions

  • Multi-Language

  • Website Integration

Help Scout's unique features

  • Trend Analysis

  • Call Recording

  • Desktop Notifications

  • Automatic Notifications

SupportBee

4.4
(26)

Customer support help desk software

Pricing

Starting from

$13/month

Value for money

4.3

0.3

4.6

What users say about SupportBee's value for money

It has a tool to establish reminder events, so that you can always be aware of the activities in the organization. It has a highly competitive price.

Alex M.

This pricing model means that it's more beneficial and affordable for small businesses where few people were many hats, as one of those 'hats' is doing support.

Dustin O.

Total

3

7

62

features in common

3

features in common

SupportBee's unique features

  • Email Notifications

  • Commenting

  • Projections

  • Labeling

Help Scout's unique features

  • Ratings & Reviews

  • Real Time Updates

  • Call Recording

  • Customer Database

Groove

4.4
(62)

Support, Simplified.

Pricing

Starting from

$12/month

Value for money

4.4

0.2

4.6

What users say about Groove's value for money

If you're looking to have a inexpensive faq page on your site, this could help you save time & money.

David H.

Ticket-based cs management. Easy to setup, inexpensive faq platform.

David H.

Total

23

42

62

features in common

23

features in common

Groove's unique features

  • Customizable Reporting

  • Request Assignment

  • Project Time Tracking

  • Rules-Based Workflow

Help Scout's unique features

  • Collaboration Tools

  • Escalation Management

  • Bulk Send

  • Third Party Integration

Deskpro

4.6
(34)

Customer service software you can depend on

Pricing

Starting from

$15/month

Value for money

4.6
4.6

What users say about Deskpro's value for money

Easy, Price, Functions, support and Deplyement on premise option.

JB

Jasper B.

Unit price of 1User is cheap. Detailed authority setting.

TM

Takahiro M.

Total

33

80

62

features in common

33

features in common

Deskpro's unique features

  • Activity Dashboard

  • Project Time Tracking

  • Monitoring

  • Status Tracking

Help Scout's unique features

  • Inbox Management

  • Multiple User Accounts

  • Data Filtering

  • Multi-Department / Project

Casengo

4.7
(18)

Customer Support Software for Live Chat, Email and Twitter

Features

Total

16

25

62

features in common

16

features in common

Casengo's unique features

  • Case Management

  • Monitoring

  • Status Tracking

  • Project Notes

Help Scout's unique features

  • Trend Analysis

  • Call Recording

  • Data Filtering

  • Automatic Notifications

NABD System

4.6
(38)

Omnichannel Customer support & Help Desk software-FREE PLAN

Pricing

Starting from

$0.01/month

Value for money

4.6
4.6

What users say about NABD System's value for money

Pricing is good once you figure out your organizational needs.

DO

DANIEL O.

Strong knowledge base and SLA capabilities. Pricing is very low compared to competitors.

AR

Anonymous Reviewer

Total

20

42

62

features in common

20

features in common

NABD System's unique features

  • Call Center Management

  • Visual Analytics

  • Help Desk Management

  • Engagement Analytics

Help Scout's unique features

  • Call Tracking

  • Escalation Management

  • Bulk Send

  • Search Functionality

AzureDesk

4.5
(48)

Help desk software for SMBs

Pricing

Starting from

$5/month

Value for money

4.8

0.2

4.6

What users say about AzureDesk's value for money

In addition to the best cost benefit of the market, the level of support is excellent. They are fast and extraordinarily available.

JC

Julio C.

We have very pleased with the software and support - at a great price as well.

SD

Shaun D.

Total

8

16

62

features in common

8

features in common

AzureDesk's unique features

  • Client Portal

  • Activity Management

  • Question Library

  • Social Media Integration

Help Scout's unique features

  • Reporting & Statistics

  • Summary Reports

  • Call Recording

  • Customer History

Parature

3.6
(11)

Customer service software from Microsoft

Pricing

Value for money

3.5

1.1

4.6

What users say about Parature's value for money

This product was designed to provide a high ROI and it will reduced support costs as we have seen.

TK

Tim K.

An inexpensive solution that doesn't do what you need is of limited value.

RW

Rusty W.

Total

9

18

62

features in common

9

features in common

Parature's unique features

  • Client Portal

  • Case Management

  • Multi-Channel Management

  • Survey Management

Help Scout's unique features

  • SSL Security

  • Template Management

  • Bulk Send

  • Customizable Templates

ClickDesk

3.7
(18)

Live chat for customer support

Pricing

Starting from

$14.99/month

Value for money

3.6

1.0

4.6

What users say about ClickDesk's value for money

I like that the integrated chat is bundled with the help desk. Other companies up charge for this service and it can get a little pricey.

Edward R.

The company will conveniently forget you cancelled their services and then bill you for the next term and say you are not eligible for a refund.

DF

DARRYL F.

Total

20

44

62

features in common

20

features in common

ClickDesk's unique features

  • Customer Experience Management

  • Two-Way Audio & Video

  • Incident Management

  • Help Desk Management

Help Scout's unique features

  • Call Recording

  • Data Filtering

  • Automatic Notifications

  • Reporting & Statistics

TeamSupport

4.5
(791)

B2B Customer Support Software

Pricing

Starting from

$50/month

Value for money

4.4

0.2

4.6

What users say about TeamSupport's value for money

Allows me to answer email, chat with colleagues and open many tickets simultaneously. Best investment to for a company to make their employees job easy like a Sunday morning.

AR

Anonymous Reviewer

The software basically helps you in all the areas related to support tickets. I found the product was worth the investment.

AR

Anonymous Reviewer

Total

39

120

62

features in common

39

features in common

TeamSupport's unique features

  • Role Management

  • Defect Tracking

  • Inventory Tracking

  • Contact Management

Help Scout's unique features

  • Lead Assignment

  • Mobile Integration

  • Categorization

  • Mobile Alerts

Tracker

4.4
(66)

Customer Service and Support Management Software

Pricing

Starting from

$45/month

Value for money

4.2

0.4

4.6

What users say about Tracker's value for money

The price was affordable and competitive with the many other business solutions.

CV

Caesar V.

The licensing model is affordable. Tech support is very good.

CI

Christopher I.

Total

4

8

62

features in common

4

features in common

Tracker's unique features

  • Case Management

  • Alerts / Escalation

  • Self Service Portal

  • Monitoring

Help Scout's unique features

  • Real Time Updates

  • Search Functionality

  • Call Recording

  • Customer History

eStreamDesk Helpdesk

3.0
(1)

Online helpdesk & knowledge base simplified

Features

Total

17

35

62

features in common

17

features in common

eStreamDesk Helpdesk's unique features

  • Assignment Management

  • Knowledge Base Management

  • Customizable Reporting

  • Request Assignment

Help Scout's unique features

  • Two-Factor Authentication

  • Call Recording

  • Data Filtering

  • Automatic Notifications

Mojo Helpdesk

4.5
(68)

Bug fixes, customer & employee requests with Mojo Helpdesk

Pricing

Starting from

$29/month

Value for money

4.7

0.1

4.6

What users say about Mojo Helpdesk's value for money

Perry's Ice Cream has been using Mojo Helpdesk to track our IT help desk tickets for the last 7 years. We find it easy to use and powerful while staying budget friendly.

DH

David H.

Some of the best software on the market at an unbelievably fair price.

MM

Morris M.

Total

1

1

62

features in common

1

features in common

Mojo Helpdesk's unique features

  • No unique features

Help Scout's unique features

  • Ratings & Reviews

  • Real Time Updates

  • Call Recording

  • Customer Database

osTicket

4.3
(39)

Customer support ticket system

Pricing

Value for money

4.8

0.2

4.6

What users say about osTicket's value for money

Only for companies that have almost zero budget but have a good developer in-house.

Alejandro H.

OsTicket is extremely versatile, and for the SMB market (or for a small dev team) it is a very powerful tool with the ability to extremely customize the tool, all with no price tag.

CP

Chau P.

Total

1

5

62

features in common

1

features in common

osTicket's unique features

  • Custom Forms

  • Auto-Responders

  • Web Forms

  • Self Service Portal

Help Scout's unique features

  • Ratings & Reviews

  • Real Time Updates

  • Bulk Send

  • Customer Database

Intercom

4.5
(752)

The #1-rated Business Messenger for customer relationships.

Pricing

Starting from

$38/month

Value for money

4.0

0.6

4.6

What users say about Intercom's value for money

Fantastic app but not so cost-effective for smaller businesses.

MH

Max H.

This product offered ZERO benefit over many other products but did set a price well above what they are worth.

BK

Bryan K.

Total

12

32

62

features in common

12

features in common

Intercom's unique features

  • Activity Tracking

  • A/B Testing

  • Engagement Analytics

  • Personalized Profiles

Help Scout's unique features

  • Support Ticket Tracking

  • Trend Analysis

  • Call Recording

  • Data Filtering

Bitrix24

4.0
(449)

100% free CRM, collaboration and communication tool suite

Pricing

Starting from

$24/month

Value for money

4.2

0.4

4.6

What users say about Bitrix24's value for money

It has great value for money and pricing is unbeatable as compared to other software solutions in the market for same purpose. Brilliant within the company social feature.

Irfan A.

They are responsive in their support. I enjoy how the various functions are available to low-price users.

AW

Anna W.

Total

23

90

62

features in common

23

features in common

Bitrix24's unique features

  • Multi-Channel Communication

  • Custom Landing Pages

  • Project Planning

  • File Management

Help Scout's unique features

  • Categorization

  • Event Triggered Actions

  • Bulk Send

  • Tagging

Zoho Desk

4.5
(1,644)

Cloud-based help desk platform

Pricing

Starting from

$12/month

Value for money

4.5

0.1

4.6

What users say about Zoho Desk's value for money

Zoho Desk is a great help desk software - nice feature set at a good price.

Thiagarajan R.

Excellent value for money, great with customer support tracking, automation, control and KPIs and evaluation.

María Fernanda C.

Total

38

95

62

features in common

38

features in common

Zoho Desk's unique features

  • Activity Dashboard

  • Monitoring

  • Issue Tracking

  • Request Assignment

Help Scout's unique features

  • Lead Assignment

  • Multi-Department / Project

  • Customer Database

  • Mobile Integration

User.com

4.7
(29)

The engine of growth. An all in one solution for user data.

Pricing

Starting from

$49/month

Value for money

4.6
4.6

What users say about User.com's value for money

I was surprised about how well it worked and what's more important, they offered a great price.

ER

Evelyn R.

All the features you need for a friendly price for a startup.

GH

Gerald H.

Total

28

99

62

features in common

28

features in common

User.com's unique features

  • Forms Management

  • Communication Management

  • Lead Nurturing

  • Authentication

Help Scout's unique features

  • Collaboration Tools

  • HIPAA Compliance

  • Call Tracking

  • Bulk Send

Gorgias

4.6
(19)

Help desk and customer service solution

Features

Total

14

36

62

features in common

14

features in common

Gorgias' unique features

  • Alerts / Escalation

  • Activity Dashboard

  • Contact History

  • Help Desk Management

Help Scout's unique features

  • Template Management

  • Voice Mail

  • Call Recording

  • Data Filtering