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Last updated: October 2024
Total
65
177
71
features in common
65
features in common
LiveAgent user ratings
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Real-Time Monitoring
Email Templates
Customer Management
Help Scout user ratings
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Real-time Consumer-facing Chat
Document Management
Performance Metrics
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$15/month
Value for money
What users say about LiveAgent's value for money
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57
179
71
features in common
57
features in common
Zendesk Suite user ratings
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Audit Trail
Customer Complaint Tracking
Voice Mail
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Real-time Consumer-facing Chat
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$55/month
Value for money
What users say about Zendesk Suite's value for money
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54
112
71
features in common
54
features in common
Freshdesk user ratings
Top features
Problem Management
Customer Complaint Tracking
Drag & Drop
Help Scout user ratings
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Real-time Consumer-facing Chat
Document Management
Performance Metrics
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$15/month
Value for money
What users say about Freshdesk's value for money
Total
62
158
71
features in common
62
features in common
Zoho Desk user ratings
Top features
Customer History
Workflow Configuration
Online Forums
Help Scout user ratings
Top features
Real-time Consumer-facing Chat
Document Management
Performance Metrics
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$14/month
Value for money
What users say about Zoho Desk's value for money
Total
57
213
71
features in common
57
features in common
Salesforce Service Cloud user ratings
Top features
Call Scripting
File Sharing
Maintenance Scheduling
Help Scout user ratings
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Real-time Consumer-facing Chat
Document Management
Performance Metrics
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$25/month
Value for money
What users say about Salesforce Service Cloud's value for money
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66
194
71
features in common
66
features in common
Front user ratings
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Collaboration Tools
Real-Time Monitoring
Calendar Management
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Real-time Consumer-facing Chat
Document Management
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$29/month
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What users say about Front's value for money
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53
108
71
features in common
53
features in common
TeamSupport user ratings
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Reporting & Statistics
Performance Metrics
Full Text Search
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Real-time Consumer-facing Chat
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$29/month
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What users say about TeamSupport's value for money
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41
105
71
features in common
41
features in common
ServiceNow Customer Service Management user ratings
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Third-Party Integrations
Service Level Agreement (SLA) Management
Automated Routing
Help Scout user ratings
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Real-time Consumer-facing Chat
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What users say about ServiceNow Customer Service Management's value for money
Total
57
112
71
features in common
57
features in common
Supportbench user ratings
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Email Management
Performance Metrics
Text Editing
Help Scout user ratings
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Real-time Consumer-facing Chat
Document Management
Performance Metrics
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$32/month
Value for money
What users say about Supportbench's value for money
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39
112
71
features in common
39
features in common
JIRA Service Management user ratings
Top features
Remote Monitoring & Management
Issue Management
Knowledge Management
Help Scout user ratings
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Real-time Consumer-facing Chat
Document Management
Performance Metrics
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$17.65/month
Value for money
What users say about JIRA Service Management's value for money
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Total
58
166
71
features in common
58
features in common
Intercom user ratings
Top features
Message Personalization
Reporting & Statistics
Negative Feedback Management
Help Scout user ratings
Top features
Real-time Consumer-facing Chat
Document Management
Performance Metrics
Pricing
Starting from
$39/month
Value for money
What users say about Intercom's value for money
Total
43
122
71
features in common
43
features in common
SysAid user ratings
Top features
Knowledge Management
Service Reporting
Multi-Channel Communication
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Real-time Consumer-facing Chat
Document Management
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$79/month
Value for money
What users say about SysAid's value for money
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Total
57
429
71
features in common
57
features in common
Bitrix24 user ratings
Top features
Online Time Tracking
Drag & Drop
Social Media Integration
Help Scout user ratings
Top features
Real-time Consumer-facing Chat
Document Management
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Starting from
$61/month
Value for money
What users say about Bitrix24's value for money
Total
48
226
71
features in common
48
features in common
EngageBay CRM user ratings
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Multi-Account Management
Customizable Forms
Customer Segmentation
Help Scout user ratings
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Real-time Consumer-facing Chat
Document Management
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$14.99/month
Value for money
What users say about EngageBay CRM's value for money
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43
60
71
features in common
43
features in common
Groove user ratings
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Support Ticket Management
Knowledge Base Management
Inbox Management
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Real-time Consumer-facing Chat
Document Management
Performance Metrics
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$15/month
Value for money
What users say about Groove's value for money
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Total
34
93
71
features in common
34
features in common
SolarWinds Service Desk user ratings
Top features
Activity Tracking
Compliance Management
API
Help Scout user ratings
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Real-time Consumer-facing Chat
Document Management
Performance Metrics
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$39/month
Value for money
What users say about SolarWinds Service Desk's value for money
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Total
49
79
71
features in common
49
features in common
HubSpot Service Hub user ratings
Top features
Performance Metrics
Data Import/Export
Customizable Reports
Help Scout user ratings
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Real-time Consumer-facing Chat
Document Management
Performance Metrics
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Starting from
$20/month
Value for money
What users say about HubSpot Service Hub's value for money
Total
41
130
71
features in common
41
features in common
Freshservice user ratings
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Survey/Poll Management
Live Chat
License Management
Help Scout user ratings
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Real-time Consumer-facing Chat
Document Management
Performance Metrics
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$29/month
Value for money
What users say about Freshservice's value for money
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Total
41
98
71
features in common
41
features in common
OTRS user ratings
Top features
Performance Metrics
Prioritization
Calendar Management
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Real-time Consumer-facing Chat
Document Management
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Starting from
$1/year
Value for money
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46
148
71
features in common
46
features in common
ManageEngine ServiceDesk Plus user ratings
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Support Ticket Tracking
Service Reporting
Scheduled/Automated Reports
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Real-time Consumer-facing Chat
Document Management
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$16/month
Value for money
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