Help Scout Alternatives, Competitors & Similar Software

Email management software and shared inbox for teams

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Pricing

Starting from

$9/month

Value for money

4.2

0.4

4.6

What users say about Front's value for money

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It has been a game-changer for our teams at work. We all use it as our email client and it helps us communicate more effectively which saves time and ultimately money.

Joshua A.

It helped us to improve our support while saving time and money. Front has brought us closer to our beloved users.

Rhai G.

Features

Total

15

42

62

features in common

15

features in common

Front's unique features

Activity Tracking
Absence Management
Reminders
Rules-Based Workflow

Help Scout's unique features

Support Ticket Management
Workflow Management
Call Recording
Data Import/Export

Categories in common

LiveAgent

4.7

(986)

Great customer service starts with better help desk software

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Pricing

Starting from

$15/month

Value for money

4.7

0.1

4.6

What users say about LiveAgent's value for money

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Overall one of the best help desk solutions we have tried. We are very happy with the pricing and support on our end.

Dave L.

I like their complete package, its really beneficial for small to mid sized organizations, the features are premium and theres definately value for money. I would recommend LiveAgent.

AR

Anonymous Reviewer

Features

Total

44

119

62

features in common

44

features in common

LiveAgent's unique features

Social Media Integration
Drag & Drop Interface
Forms Management
Client Portal

Help Scout's unique features

Mobile Integration
Ratings & Reviews
Document Management
Performance Management

Categories in common

Zendesk

4.4

(2,522)

Service-first CRM company that builds support & sales tools

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Pricing

Starting from

$19/month

Value for money

4.1

0.5

4.6

What users say about Zendesk's value for money

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Ended up not choosing Zendesk, because it was too expensive, but I would still recommend it, considering that it can be an investment to achieve a better customer experience.

TA

Tommaso A.

For the time it saves and the reliability of the service, this software becomes well worth the money spent.

Alex T.

Features

Total

35

98

62

features in common

35

features in common

Zendesk's unique features

Access Control
Issue Tracking
Email Notifications
Multi-Language

Help Scout's unique features

Inbox Management
Mobile Alerts
Categorization
@mentions

Categories in common

Freshdesk

4.5

(2,228)

Online helpdesk system and customer service software

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Pricing

Starting from

$19/month

Value for money

4.4

0.2

4.6

What users say about Freshdesk's value for money

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After searching for a while, I found Freshdesk, which was by far the best option with the best price. It's automated response system was one of my favorite features.

BM

Brian M.

Impressive, robust, reliable and very economical customer care managements software.

FG

Frederick G.

Features

Total

32

76

62

features in common

32

features in common

Freshdesk's unique features

Access Control
Self Service Portal
Project Time Tracking
URL Customization

Help Scout's unique features

HIPAA Compliance
Lead Assignment
Configurable Workflow
Inbox Management

Categories in common

HappyFox

4.6

(82)

Helpdesk, customer support software

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Pricing

Starting from

$29/month

Value for money

4.5

0.1

4.6

What users say about HappyFox's value for money

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Outstanding Help desk software at an attractive price.

JB

Julian B.

HappyFox offers a great service for its price.

AR

Anonymous Reviewer

Features

Total

24

50

62

features in common

24

features in common

HappyFox's unique features

Contact Management
Scheduled Reporting
Email Notifications
Data Synchronization

Help Scout's unique features

Configurable Workflow
Feedback Management
Bulk Send
Trend Analysis

Categories in common

Vivantio

4.3

(160)

Flexible Software. Focused Service.

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Pricing

Starting from

$42/month

Value for money

4.2

0.4

4.6

What users say about Vivantio's value for money

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Overall I recommend Vivantio as a company and their ITSM suite of tools offer excellent value for money in my opinion.

JH

Jonathon H.

Good value for money ITSM Tool for ITIL based Service Desks.

JH

Jonathon H.

Features

Total

18

64

62

features in common

18

features in common

Vivantio's unique features

Online Catalog
Inventory Management
Scheduled Reporting
Employee Portal

Help Scout's unique features

Voice Mail
Call Recording
Document Management
Automatic Notifications

Categories in common

Kayako

4.0

(156)

Unified customer service platform

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Pricing

Starting from

$15/month

Value for money

3.8

0.8

4.6

What users say about Kayako's value for money

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Control of the conversations with my costumers, insights of what they need (What kind of doubts they have), a nice support that helps me with the configuration, a beautiful landpage for my articles.

Mirele K.

The utter lack of respect I was given as a long time customer was frustrating. I asked to get out of contract in the middle of a year long term for a partial refund.

AR

Anonymous Reviewer

Features

Total

29

64

62

features in common

29

features in common

Kayako's unique features

Single Sign On
Multi-Language
Social Media Integration
Customizable Branding

Help Scout's unique features

Categorization
Help Desk Integration
Call Recording
Bulk Send

Categories in common

SysAid

4.5

(332)

Automate IT tasks and workflows with SysAid's ITSM solution

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Pricing

Value for money

4.5

0.1

4.6

What users say about SysAid's value for money

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The few times we have had any issues with the software in all the years the support has been very responsive. Reliable, reasonably priced and excellent customer service.

EP

Edward P.

Cost effective and basic tool for ticketing. This tool does not require any training.

PK

Prachi K.

Features

Total

19

55

62

features in common

19

features in common

SysAid's unique features

Request Routing
IT Asset Tracking
Role-Based Permissions
Change Management

Help Scout's unique features

Call Tracking
Data Filtering
Bulk Send
Receiving

Categories in common

Help Desk & Ticketing

JitBit Help Desk

4.6

(28)

Helpdesk ticketing system software

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Pricing

Starting from

$29

Value for money

4.3

0.3

4.6

What users say about JitBit Help Desk's value for money

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Low price, responsive customer support, very nice UI.

AR

Anonymous Reviewer

Low cost, does everything I needed it for. Ease of use and easy to administer.

AR

Anonymous Reviewer

Features

Total

16

28

62

features in common

16

features in common

JitBit Help Desk's unique features

Active Directory Integration
Role-Based Permissions
Multi-Language
Website Integration

Help Scout's unique features

Trend Analysis
Call Recording
Desktop Notifications
Automatic Notifications

Categories in common

Help Desk & Ticketing

SupportBee

4.4

(26)

Customer support help desk software

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Pricing

Starting from

$13/month

Value for money

4.3

0.3

4.6

What users say about SupportBee's value for money

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It has a tool to establish reminder events, so that you can always be aware of the activities in the organization. It has a highly competitive price.

Alex M.

This pricing model means that it's more beneficial and affordable for small businesses where few people were many hats, as one of those 'hats' is doing support.

Dustin O.

Features

Total

3

7

62

features in common

3

features in common

SupportBee's unique features

Email Notifications
Commenting
Projections
Labeling

Help Scout's unique features

Ratings & Reviews
Real Time Updates
Call Recording
Customer Database

Categories in common

Groove

4.4

(62)

Support, Simplified.

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Pricing

Starting from

$12/month

Value for money

4.4

0.2

4.6

What users say about Groove's value for money

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If you're looking to have a inexpensive faq page on your site, this could help you save time & money.

David H.

Ticket-based cs management. Easy to setup, inexpensive faq platform.

David H.

Features

Total

23

42

62

features in common

23

features in common

Groove's unique features

Customizable Reporting
Request Assignment
Project Time Tracking
Rules-Based Workflow

Help Scout's unique features

Collaboration Tools
Escalation Management
Bulk Send
Third Party Integration

Categories in common

Deskpro

4.6

(34)

Customer service software you can depend on

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Pricing

Starting from

$15/month

Value for money

4.6

What users say about Deskpro's value for money

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Easy, Price, Functions, support and Deplyement on premise option.

JB

Jasper B.

Unit price of 1User is cheap. Detailed authority setting.

TM

Takahiro M.

Features

Total

33

80

62

features in common

33

features in common

Deskpro's unique features

Activity Dashboard
Project Time Tracking
Monitoring
Status Tracking

Help Scout's unique features

Inbox Management
Multiple User Accounts
Data Filtering
Multi-Department / Project

Categories in common

Casengo

4.7

(18)

Customer Support Software for Live Chat, Email and Twitter

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Features

Total

16

25

62

features in common

16

features in common

Casengo's unique features

Case Management
Monitoring
Status Tracking
Project Notes

Help Scout's unique features

Trend Analysis
Call Recording
Data Filtering
Automatic Notifications

Categories in common

NABD System

4.6

(38)

Omnichannel Customer support & Help Desk software-FREE PLAN

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Pricing

Starting from

$0.01/month

Value for money

4.6

What users say about NABD System's value for money

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Pricing is good once you figure out your organizational needs.

DO

DANIEL O.

Strong knowledge base and SLA capabilities. Pricing is very low compared to competitors.

AR

Anonymous Reviewer

Features

Total

20

42

62

features in common

20

features in common

NABD System's unique features

Call Center Management
Visual Analytics
Help Desk Management
Engagement Analytics

Help Scout's unique features

Call Tracking
Escalation Management
Bulk Send
Search Functionality

Categories in common

AzureDesk

4.5

(48)

Help desk software for SMBs

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Pricing

Starting from

$5/month

Value for money

4.8

0.2

4.6

What users say about AzureDesk's value for money

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In addition to the best cost benefit of the market, the level of support is excellent. They are fast and extraordinarily available.

JC

Julio C.

We have very pleased with the software and support - at a great price as well.

SD

Shaun D.

Features

Total

8

16

62

features in common

8

features in common

AzureDesk's unique features

Client Portal
Activity Management
Question Library
Social Media Integration

Help Scout's unique features

Reporting & Statistics
Summary Reports
Call Recording
Customer History

Categories in common

Parature

3.6

(11)

Customer service software from Microsoft

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Pricing

Value for money

3.5

1.1

4.6

What users say about Parature's value for money

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This product was designed to provide a high ROI and it will reduced support costs as we have seen.

TK

Tim K.

An inexpensive solution that doesn't do what you need is of limited value.

RW

Rusty W.

Features

Total

9

18

62

features in common

9

features in common

Parature's unique features

Client Portal
Case Management
Multi-Channel Management
Survey Management

Help Scout's unique features

SSL Security
Template Management
Bulk Send
Customizable Templates

Categories in common

ClickDesk

3.7

(18)

Live chat for customer support

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Pricing

Starting from

$14.99/month

Value for money

3.6

1.0

4.6

What users say about ClickDesk's value for money

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I like that the integrated chat is bundled with the help desk. Other companies up charge for this service and it can get a little pricey.

Edward R.

The company will conveniently forget you cancelled their services and then bill you for the next term and say you are not eligible for a refund.

DF

DARRYL F.

Features

Total

20

44

62

features in common

20

features in common

ClickDesk's unique features

Customer Experience Management
Two-Way Audio & Video
Incident Management
Help Desk Management

Help Scout's unique features

Call Recording
Data Filtering
Automatic Notifications
Reporting & Statistics

Categories in common

TeamSupport

4.5

(791)

B2B Customer Support Software

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Pricing

Starting from

$50/month

Value for money

4.4

0.2

4.6

What users say about TeamSupport's value for money

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Allows me to answer email, chat with colleagues and open many tickets simultaneously. Best investment to for a company to make their employees job easy like a Sunday morning.

AR

Anonymous Reviewer

The software basically helps you in all the areas related to support tickets. I found the product was worth the investment.

AR

Anonymous Reviewer

Features

Total

39

120

62

features in common

39

features in common

TeamSupport's unique features

Role Management
Defect Tracking
Inventory Tracking
Contact Management

Help Scout's unique features

Lead Assignment
Mobile Integration
Categorization
Mobile Alerts

Categories in common

Tracker

4.4

(66)

Customer Service and Support Management Software

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Pricing

Starting from

$45/month

Value for money

4.2

0.4

4.6

What users say about Tracker's value for money

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The price was affordable and competitive with the many other business solutions.

CV

Caesar V.

The licensing model is affordable. Tech support is very good.

CI

Christopher I.

Features

Total

4

8

62

features in common

4

features in common

Tracker's unique features

Case Management
Alerts / Escalation
Self Service Portal
Monitoring

Help Scout's unique features

Real Time Updates
Search Functionality
Call Recording
Customer History

Categories in common

eStreamDesk Helpdesk

3.0

(1)

Online helpdesk & knowledge base simplified

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Features

Total

17

35

62

features in common

17

features in common

eStreamDesk Helpdesk's unique features

Assignment Management
Knowledge Base Management
Customizable Reporting
Request Assignment

Help Scout's unique features

Two-Factor Authentication
Call Recording
Data Filtering
Automatic Notifications

Categories in common

Mojo Helpdesk

4.5

(68)

Bug fixes, customer & employee requests with Mojo Helpdesk

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Pricing

Starting from

$29/month

Value for money

4.7

0.1

4.6

What users say about Mojo Helpdesk's value for money

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Perry's Ice Cream has been using Mojo Helpdesk to track our IT help desk tickets for the last 7 years. We find it easy to use and powerful while staying budget friendly.

DH

David H.

Some of the best software on the market at an unbelievably fair price.

MM

Morris M.

Features

Total

1

62

features in common

1

features in common

Mojo Helpdesk's unique features

No unique features

Help Scout's unique features

Ratings & Reviews
Real Time Updates
Call Recording
Customer Database

Categories in common

Help Desk & Ticketing

osTicket

4.3

(39)

Customer support ticket system

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Pricing

Value for money

4.8

0.2

4.6

What users say about osTicket's value for money

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Only for companies that have almost zero budget but have a good developer in-house.

Alejandro H.

OsTicket is extremely versatile, and for the SMB market (or for a small dev team) it is a very powerful tool with the ability to extremely customize the tool, all with no price tag.

CP

Chau P.

Features

Total

1

5

62

features in common

1

features in common

osTicket's unique features

Custom Forms
Auto-Responders
Web Forms
Self Service Portal

Help Scout's unique features

Ratings & Reviews
Real Time Updates
Bulk Send
Customer Database

Categories in common

Help Desk & Ticketing

Intercom

4.5

(752)

The #1-rated Business Messenger for customer relationships.

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Pricing

Starting from

$38/month

Value for money

4.0

0.6

4.6

What users say about Intercom's value for money

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Fantastic app but not so cost-effective for smaller businesses.

MH

Max H.

This product offered ZERO benefit over many other products but did set a price well above what they are worth.

BK

Bryan K.

Features

Total

12

32

62

features in common

12

features in common

Intercom's unique features

Activity Tracking
A/B Testing
Engagement Analytics
Personalized Profiles

Help Scout's unique features

Support Ticket Tracking
Trend Analysis
Call Recording
Data Filtering

Categories in common

Customer Service

Bitrix24

4.0

(449)

100% free CRM, collaboration and communication tool suite

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Pricing

Starting from

$24/month

Value for money

4.2

0.4

4.6

What users say about Bitrix24's value for money

Read all reviews

It has great value for money and pricing is unbeatable as compared to other software solutions in the market for same purpose. Brilliant within the company social feature.