App comparison

Add up to 4 apps below to see how they compare. You can also use the "Compare" buttons while browsing.

Software categories Blog & research About us

GetApp offers objective, independent research and verified user reviews. We may earn a referral fee when you visit a vendor through our links.

Our commitment

Independent research methodology

Our researchers use a mix of verified reviews, independent research, and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology.

Learn more

Verified user reviews

GetApp maintains a proprietary database of millions of in-depth, verified user reviews across thousands of products in hundreds of software categories. Our data scientists apply advanced modeling techniques to identify key insights about products based on those reviews. We may also share aggregated ratings and select excerpts from those reviews throughout our site.

Our human moderators verify that reviewers are real people and that reviews are authentic. They use leading tech to analyze text quality and to detect plagiarism and generative AI.

Learn more

How GetApp ensures transparency

GetApp lists all providers across its website—not just those that pay us—so that users can make informed purchase decisions. GetApp is free for users. Software providers pay us for sponsored profiles to receive web traffic and sales opportunities. Sponsored profiles include a link-out icon that takes users to the provider’s website.

Learn more

IMsupporting

Live chat platform for websites & eCommerce stores

Table of Contents

Is this product right for your business?

Find out with a

IMsupporting - 2026 Pricing, Features, Reviews & Alternatives

All user reviews are verified by in-house moderators and provider data by our software research team. Learn more

IMsupporting overview

What is IMsupporting?

IMsupporting is a web based, scalable, customizable live chat and customer support software for websites and eCommerce sites of all types and sizes. With features including visitor monitoring, customization, SSL encryption, department filters, live chat buttons, star ratings system, user queuing, canned replies, and reporting, IMsupporting provides a live chat and support solution to bridge the gap between businesses and their customers.

Using IMsupporting’s customization tools, users can create and design a live chat window to align with their business website by editing fonts, colors, header banners, default text and fields. Users can also select from a library of predefined buttons, or create their own design, to display on Wordpress or when using a CMS system such as Drupal.

By providing features such as the live chat user queuing and department filters, IMsupporting allows customer support or sales teams to organize and prioritize requests. Chats can be separated into logical groups by department by adding custom fields or drop-down boxes to the chat session box, allowing requests to be routed to the relevant department. With live chat user queuing, users are made aware of their queue position and wait time, whilst support teams can prioritize customers with the longest waiting times.

Key benefits of using IMsupporting

Find a customer's location using the HTML5 geolocation feature within IMsupporting. Users can choose whether to share their location with support staff for added assistance for businesses relying on location such as taxi or delivery services.

Gather feedback from customers using IMsupporting’s five star rating system which can be integrated within the live chat. Businesses can customize the text to gather the feedback they want and generate reports based on responses.

See the text a customer is writing before they send the message using IMsupporting’s foresight spy tool. When enabled, users can see what a client is writing in real time in order to generate faster responses.

Answer common questions in less time using IMsupporting’s canned responses. Businesses can generate answers to the most popular requests and save them as templates to be used at a later date with just one click.

Ensure customer data is protected with IMsupporting’s end-to-end SSL encryption. Users can share sensitive information with the knowledge that it is secure from third parties and fraud.

Starting price

9.99per feature /
per month

Alternatives

with better value for money

IMsupporting’s user interface

Ease of use rating:

3.0

(1)

IMsupporting reviews

Overall rating

No reviews

Rating breakdown

Value for money
Ease of use
Features
Customer support

Rating distribution

IMsupporting's features

Features rating:

3.0

(1)

Canned responses

(0)

Chat/Messaging

(0)

Customizable branding

(0)

Geotargeting

(0)

Mobile access

(0)

Offline form

(0)

Real-time consumer-facing chat

(0)

Real-Time monitoring

(0)

Real-Time notifications

(0)

Screen sharing

(0)

Third-Party integrations

(0)

Transfers/Routing

(0)

IMsupporting alternatives

IMsupporting

3.0

(1)

Starting from

9.99

Per month

Free trial

Free version

Ease of Use

3.0

Features

3.0

Value for Money

3.0

Customer Support

5.0

LiveChat

4.6

(1.7K)

visit website

Starting from

Per month

Free trial

Free version

Ease of Use

4.7

Features

4.5

Value for Money

4.5

Customer Support

4.6

Birdeye

4.7

(701)

visit website

Starting from

No pricing info

Free trial

Free version

Ease of Use

4.7

Features

4.6

Value for Money

4.5

Customer Support

4.6

Lucky Orange

4.7

(257)

visit website

Starting from

Per month

Free trial

Free version

Ease of Use

4.6

Features

4.6

Value for Money

4.6

Customer Support

4.7

IMsupporting pricing

Value for money rating:

3.0

(1)

Starting from

9.99

Per month

Per Feature

Pricing details

Subscription

Free trial

Free plan

Pricing range

User opinions about IMsupporting price and value

Value for money rating:

3.0

(1)

IMsupporting integrations (5)

Top integrations

IMsupporting support options

Typical customers

Freelancers

Small businesses

Mid size businesses

Large enterprises

Platforms supported

Web

Android

iPhone/iPad

Support options

Chat

24/7 (Live rep)

FAQs/Forum

Email/Help Desk

Phone Support

Training options

Documentation

Live Online

In Person

IMsupporting FAQs

Q. What type of pricing plans does IMsupporting offer?

IMsupporting has the following pricing plans:
Starting from: £9.99/month
Pricing model: Free, Subscription
Free Trial: Available

These products have better value for money

Q. Who are the typical users of IMsupporting?

IMsupporting has the following typical customers:
Freelancers, Large Enterprises, Mid Size Business, Small Business

Q. What languages does IMsupporting support?

IMsupporting supports the following languages:
English

Q. Does IMsupporting offer an API?

No, IMsupporting does not have an API available.

Q. What other apps does IMsupporting integrate with?

IMsupporting integrates with the following applications:
Drupal, WordPress, Weebly, Joomla, BigCommerce

Q. What level of support does IMsupporting offer?

IMsupporting offers the following support options:
Chat, 24/7 (Live rep), FAQs/Forum, Email/Help Desk, Phone Support

Related categories

Live Chat