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BigCommerce Pricing, Features, Reviews and Alternatives

BigCommerce product overview

Price starts from

29.95

Per month

Per Feature

What is BigCommerce?

Bigcommerce is an all-in-one SaaS ecommerce platform for growing and established online businesses that want a powerful solution in a user-friendly package. Build an online store from scratch or migrate from an existing platform with the easy-to-use store builder, featuring industry-leading templates designed to convert sales. Bigcommerce is loaded with features and integration's to manage an entire business, allowing for advanced customization's in a simple user interface. Try Bigcommerce today with a free 14-day trial.

Key benefits of using BigCommerce

1. Faster results, superior ROI: since we are a cloud based solution, you no longer have the burden of owning infrastructure. Go to market time is on average 1/2 that of an on-premise platform like Magento, and total cost of ownership is 1/4 the cost. Money previously spent on hardware, hosting and maintenance can be reinvested in the business and tech teams can focus on higher-impact projects than fixing broken code and deploying patches and updates.

2. Flexible customizable SaaS: our open architecture enables you to seamlessly connect with critical business software - we offer one-click integrations, as well as powerful APIs & webhooks to build integration from scratch. Unlike competing platforms, we don't limit API calls. Additionally, our strategy differs here from Shopify; we believe in building an open platform, so you have the power of choice to integrate your own payment provider and Point of Sale, instead of pointing you to our home-grown solution.

3. Extraordinary shopping experience: the Bigcommerce theme framework is brand new and contains the bleeding-edge of site design capabilities. We offer beautiful easy-to-customize themes with drag and drop content blocks (Instagram feed, featured single product, blog featurette, etc) and highly-optimized one-page checkout. For customers customizing their sites, developers don't have to learn proprietary languages like Shopify's Liquid-- they can code in popular Handlebar languages. Developers will be delighted to know we offer local staging environments (preview changes across desktop and mobile displays using real-time catalog without pushing updates to your live store). Merchandisers will love that they can also personalize the storefront based on shopper behavior and purchase history.

4. Hub for all your sales channels: Bigcommerce unifies all aspects of commerce with Bigcommerce Channel Manager, an area where you can discover and connect to new sales channels. We sync product information, orders and inventory across channels so you no longer have to work in multiple interfaces to sell on multiple channels. Bigcommerce is one of the only ecommerce platforms partnered with social networks Facebook, Pinterest, and Twitter to offer access to "social buy buttons," and we are closely partnering with Amazon to build a market-differentiated native integration.

5. A complete all-in-one solution: from conversion tools, to shipping functionality, to flexible promotions & discount rules, Bigcommerce offers all the capabilities you need to run a successful business built right it, without the need to pay for dozens of apps for basic functionality.

Typical customers

Freelancers
Small businesses
Mid size businesses
Large enterprises

Platforms supported

Web
Android
iPhone/iPad

Support options

Email/Help Desk
24/7 (Live rep)
Knowledge Base
Chat
FAQs/Forum
Phone Support

Training options

Webinars
In Person
Live Online
Videos
Documentation

BigCommerce pricing information

Value for money

4.1

/5

202

Starting from

29.95

Per month

Per Feature

Pricing options

Free plan
Subscription
Free trial
Pricing range

Value for money contenders

BigCommerce features

Functionality

4.2

/5

202

Total features

69

9 categories

Most valued features by users

Third Party Integrations
API
Activity Dashboard
Content Management
Reporting/Analytics
Reporting & Statistics
Data Import/Export
Order Management

Functionality contenders

BigCommerce users reviews

Overall Rating

4.4

/5

202

Positive reviews

Rating breakdown
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8.25/10
Rating distribution

5

4

3

2

1

103

74

20

3

2

Pros
BigCommerce is a recent addition to my portfolio and I must say that I am impressed thus far. Their customer support and willingness to be creative to solve an obstacle has impressed me.

JP

Jannis P.

BigCommerce is a dedicated ecommerce platform and is thus very suited for any store from simple to sophisticated.

DG

David G.

Bigcommerce is a great platform for small businesses or businesses in general that do not have a great budget to start developing their e-commerce.

AR

Anonymous Reviewer

Cons
Every app I’ve installed has caused a problem with another app or the native functionality of the platform. Simple desires have been turned into nightmares and BigCommerce has offered no support.

SF

Shelby F.

There are some instances where the lack of control or access to the server has caused us to change some of our plans, but it's nothing I would call a dealbreaker.
AvatarImg

Jennifer H.

Custom styles get very costly. Some features that should be standard are non existent.

MK

Mark K.

Overall rating contenders

Overall Rating

Bigcommerce good for e-commerce store

Reviewed 7 months ago

Transcript

Daniel: Hi, my name is Daniel. I am the manager of a e-commerce company, and I'm giving four stars to...

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

Share this review:

Among the best ecommerce solutions for growing businesses

Reviewed 3 years ago

We initially transitioned from Lightspeed eCom over to Bigcommerce because their platform offered greater scalability and entry-level features than what Lightspeed offered. Because we use Lightspeed POS, however, integrating product data between the systems was a challenge and a lengthy process. It also takes some effort to maintain the connection (via a third-party service using their API).

Pros

Bigcommerce offers some of the most inclusive features in their entry-level product options, making them excellent for small businesses. Their level of customer support and transparency about service issues and new features in development are excellent and perhaps one of the main reasons why we've kept using Bigcommerce instead of switching to a platform that meets other essential features that we are still awaiting from Bigcommerce. The availability of third-party apps (including shipping and logistics integrations) has been great to work with so far.

Cons

Storefront development is currently very lackluster and it can be difficult to get a truly customized website without hiring a developer or investing in web development skills of your own. This is also true of their e-mail features. If you don't have more than a basic understanding of HTML, it will be next to impossible to customize their system e-mails without a third-party solution. Also, while their entry-level features are among the most plentiful in the industry, a few features (such as Google Reviews integrations and Abandoned Cart Recovery) are reserved only for higher-tier plans, which doesn't make sense from a financial standpoint as their costs to support these features should be minimal.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Happy over-all.

Reviewed a month ago

Over all I am happy with BigCommerce.

Pros

I like the store I created. I like the creative freedoms in BigCommerce. I find my way around easily. I like that I could use Quickbooks to process payments. At the time I started my online store that was not possible with Shopify.

Cons

You should be able to add locations to invoices. I don't print packing slips, just the invoices. I have to hand write the locations on the invoice for the person pulling items for the order. I wish I could sort the order of the items and have it stay that way! It takes a bit of time for the average Joe to learn their way around on BigCommerce. Once I got past the learning curve it became quite comfortable.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend2/10

Share this review:

Easy to make basic sites, difficult to do more

Reviewed 4 years ago

It does the basics well, but there are plenty of e-commerce platforms out there that outperform BigCommerce. In my experience Shopify is better than BigCommerce is every way. I even prefer WordPress with WooCommerce to this.

Pros

BigCommerce does make it easy to list and sell products online. The product manager is pretty comprehensive, and most of the pages are made for you - including the home page. It includes several SEO features out of the box, which encourages users to make higher quality listings that will sell easier. There are many custom themes for Bigcommerce, and most of them look great. The interface has gotten a much needed facelift in the past few years.

Cons

If you're trying to do more than the basics, Bigcommerce (BC) is difficult to work with. App extensions are present, but nowhere close to the breadth and depth of functionality available to WordPress. They do have a theme editor, but it requires tricky setup and command-line actions to update. Compared to Shopify's theme editor which is all in-browser, the BC theme editor is lacking. Documentation...

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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It's been a nice long relationship

Reviewed 10 days ago

Overall, it's been pretty smooth sailing. Customer service is ALWAYS there and trying to help the best they can. They never leave me in the dark. Way easier and faster site than dealing with Magento.

Pros

I have used Bigcommerce for over 8 years. Overall, I think it works better and at a more reasonable cost than other related platforms.

Cons

I have 1k parent skus with 11k child skus. It will not import my large spreadsheet. So if there is a major price change from my brands, it's impossible to import my vendor's .csv or excel sheet. We have to update each regular price and sale price one by one. Takes way too much time to permanantly discount items / sales too.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

Share this review:

Easy to use and scale

Reviewed 2 months ago

We have been with BigCommerce for six years now and have had very minimal downtime. The rare instances we've had to contact customer support have been handled quickly. Support forums and customer facebook group monitored by BC have been a tremendous help when troubleshooting or looking for ways to customize our online store.

Pros

Out of the box, BigCommerce has more built in features than other online carts out there. Pretty straightforward setup making it fairly easy to get up and running in little time.

Cons

Not as easy to customize themes/store interface. When you edit the source code you need to make sure you document what was done as the changes don't carry over when you update the theme of your site.

BigCommerce FAQs and common questions

Q. What type of pricing plans does BigCommerce offer?

BigCommerce has the following pricing plans:
Starting from: $29.95/month
Pricing model: Subscription
Free Trial: Available


Q. Who are the typical users of BigCommerce?

BigCommerce has the following typical customers:
Freelancers, Large Enterprises, Mid Size Business, Small Business


Q. What languages does BigCommerce support?

BigCommerce supports the following languages:
Chinese (Simplified), Dutch, English, French, German, Italian, Portuguese, Spanish, Swedish, Ukrainian


Q. Does BigCommerce support mobile devices?

BigCommerce supports the following devices:
Android, iPhone


Q. Does BigCommerce offer an API?

Yes, BigCommerce has an API available for use.


Q. What other apps does BigCommerce integrate with?

BigCommerce integrates with the following applications:
Authorize.Net, HubSpot Marketing Hub, ShippingEasy, PayPal, Zoho CRM, Worldpay, QuickBooks Online Advanced, Square Point of Sale, PayPal Commerce Platform, NetSuite, Skubana, Stripe, Brightpearl, Google Ads, Meta for Business, 2Checkout, Yotpo, Birdeye, Keap, Mailchimp, Instagram, Sustainability Engagement, Xero


Q. What level of support does BigCommerce offer?

BigCommerce offers the following support options:
Email/Help Desk, 24/7 (Live rep), Knowledge Base, Chat, FAQs/Forum, Phone Support

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BigCommerce logo
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