BigCommerce Pricing, Features, Reviews & Comparison of Alternatives

BigCommerce

Redefining Enterprise Ecommerce

4.32/5 (164 reviews)

BigCommerce overview

What is BigCommerce?

Bigcommerce is an all-in-one SaaS ecommerce platform for growing and established online businesses that want a powerful solution in a user-friendly package. Build an online store from scratch or migrate from an existing platform with the easy-to-use store builder, featuring industry-leading templates designed to convert sales. Bigcommerce is loaded with features and integration's to manage an entire business, allowing for advanced customization's in a simple user interface. Try Bigcommerce today with a free 14-day trial.
www.bigcommerce.com

Pricing

Starting from
$29.95/month
Pricing options
Value for money
View Pricing Plans

Devices

Business size

S
M
L

Markets

United States, Canada, United Kingdom

Supported languages

English
BigCommerce screenshot: Single hub for all channelsBigCommerce is the Complete Ecommerce PlatformBigCommerce screenshot: Track activityBigCommerce screenshot: eCommerce analyticsBigCommerce Design Awards: Andrea Wagner

BigCommerce reviews

Value for money
Features
Ease of use
Customer support
  4.1
  4.1
  4.1
  4.2
Nathan Kolar

Among the best ecommerce solutions for growing businesses

Used daily for 1-2 years
Reviewed 2019-09-04
Review Source: Capterra

We initially transitioned from Lightspeed eCom over to Bigcommerce because their platform offered greater scalability and entry-level features than what Lightspeed offered. Because we use Lightspeed POS, however, integrating product data between the systems was a challenge and a lengthy process. It also takes some effort to maintain the connection (via a third-party service using their API).

Pros
Bigcommerce offers some of the most inclusive features in their entry-level product options, making them excellent for small businesses. Their level of customer support and transparency about service issues and new features in development are excellent and perhaps one of the main reasons why we've kept using Bigcommerce instead of switching to a platform that meets other essential features that we are still awaiting from Bigcommerce. The availability of third-party apps (including shipping and logistics integrations) has been great to work with so far.

Cons
Storefront development is currently very lackluster and it can be difficult to get a truly customized website without hiring a developer or investing in web development skills of your own. This is also true of their e-mail features. If you don't have more than a basic understanding of HTML, it will be next to impossible to customize their system e-mails without a third-party solution. Also, while their entry-level features are among the most plentiful in the industry, a few features (such as Google Reviews integrations and Abandoned Cart Recovery) are reserved only for higher-tier plans, which doesn't make sense from a financial standpoint as their costs to support these features should be minimal.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 9/10

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Margaret McCombs

Great e-commmerce platform if you can't afford custom designs but have a large inventory of products

Used daily for 1-2 years
Reviewed 2020-05-12
Review Source: Capterra

The company I worked for had a B2B e-commerce website, but wanted to start a second e-commerce site that was more B2C focused since the clientele had different needs, and the B2B site was not set up to accommodate all the new B2C business. We were able to set it up quickly and provide accurate shipping costs and product option costs.

Pros
I loved the versatility available for building product pages, being able to set it up so pricing adjusts automatically for different product options, and the import/export functions to update large inventories via Excel documents instead of manually editing within the web app.

Cons
Initial setup can be confusing, especially when new to e-commerce and knowing how to tell it to calculate tax, shipping, etc. Their customer service is great though, so if you're confused about a setting you can call and talk to someone very quickly. I rarely ever waited more than 5 minutes to talk to a rep.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Max Schubert

Terrific admin UI and purchaser experience - BigCommerce will not fix bugs customers find

Used daily for 2+ years
Reviewed 2020-05-08
Review Source: Capterra

The software has been solid for our customers and the administration UI is very easy to use. We have outstanding technical issues that have been open for more than a year and are still not resolved (HTTP status 500 errors that intermittently are returned from their backend APIs) - they say they cannot see the errors in their backend logs and we must send them examples even though we have this happen 10-12 times a day, continually, for over a year. Their Stripe integration does not include the email address field when they send payment requests to Stripe, so customers do not get a credit card receipt from Stripe. Requesting this be changed resulted in them telling us only 1 other customer wanted this feature and that we should switch to Authorize or Brain Tree because it works with those processors) - this felt like a move to downplay the use of Stripe and push us towards vendors that BigCommerce perhaps prefers? It is hard to believe we are the only customer that would want Stripe to send CC receipts to customers - their built-in receipt mechanism does not allow a store to include the last 4 digits of the credit card in the receipt the store sends, which means customers have to call in to customer support when they are organizational customers to figure out which CC is used - a very poor experience for our customers and for our customer support team.

Pros
It is highly customizable, has most of the features you'd expect in an e-commerce solution, and the APIs are well-documented.

Cons
* Seemingly easy solutions to known issues get stuck in their support bureaucracy and disappear * Their logging does not allow software engineers nor CSRs to see the specifics of errors - customers must provide client-side stack traces to help them find errors on their backend (for example, API calls that return HTTP status 500)

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 0/10

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Mark Kasparoff

Bigcommerce edged out the competition for my online store.

Used daily for 2+ years
Reviewed 2020-02-21
Review Source: Capterra

I tried several shopping cart e-commerce solutions and found that Bigcommerce suited my needs the most. I ended up using a free style template and customized it myself saving me a lot of money. Online and phone support are top notch!

Pros
The ease of use was a major factor in my decision to go with Bigcommerce. There are many choices out there for online retailers to build their storefront. I liked the ease of customization and the large amount of standard features. Their integration with online marketplaces and social media really saves a lot of time.

Cons
There is an annual sales cap that I'm worried about, but when I get to that point I will just upgrade the service to where I need it. There are not enough free store style templates available. Custom styles get very costly. Some features that should be standard are non existent.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 7/10

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Jennifer Harter

Love it!

Used daily for 2+ years
Reviewed 2019-08-22
Review Source: Capterra

Pros
We've been using Bigcommerce (or BC, for short) for about 4 years now, and we love it. It makes ecommerce easy and efficient.

Cons
There are some instances where the lack of control or access to the server has caused us to change some of our plans, but it's nothing I would call a dealbreaker.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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BigCommerce pricing

Starting from
$29.95/month
Pricing options
Free trial
Subscription
View Pricing Plans

Starting at $29.95 with far more built in features than any other platform. Bigcommerce plans are built for growth, giving businesses of every size access to the features they need to optimize their store and increase brand exposure.

Plus: $79.95/month
Pro: $249.95/month
Enterprise: Contact BigCommerce for pricing information.

BigCommerce features

API
Activity Dashboard
Content Management
Data Import/Export
Electronic Payments
Reporting & Statistics
SEO Management
Search Functionality
Template Management
Third Party Integration
Website Management
eCommerce Management

Access Control (80 other apps)
Automatic Notifications (94 other apps)
Custom Forms (82 other apps)
Customizable Branding (140 other apps)
Customizable Templates (144 other apps)
Drag & Drop Interface (113 other apps)
Product Catalog (83 other apps)
Social Media Integration (83 other apps)

GetApp Analysis

Ecommerce now represents more than 7% of all retail sales, exceeding $3.5 trillion within the next five years. Bigcommerce offers a way for both individuals and businesses to increase their share of that pie. The all-in-one platform is redefining enterprise eCommerce. Bigcommerce powers eCommerce websites for brands around the world, including big names like Toyota, Cetaphil, and Martha Stewart.

Bigcommerce offers a way for businesses to sell their products online, with customizable templates and advanced features designed to increase web traffic and conversions. Pre-integrated payment options ensure that shoppers always have a way to pay for the products they buy, whether they’re shopping on desktop or mobile devices. Built-in SEO and conversion tools are available for growing businesses. High-volume retailers can take advantage of Bigcommerce’s reliable platform to grow revenue and optimize operations.


What is BigCommerce?

Merchants want to sell more products online, and Bigcommerce gives them a way to do just that. The web-based eCommerce platform provides solutions for small, fast-growing businesses, as well as global brands and Fortune 500 companies. Key features like single-page checkouts, abandoned cart savers, and “buy” buttons for social media empower merchants to grow their businesses in a way that makes financial sense. Bigcommerce also boasts advanced capabilities such as couponing and discounting, faceted search, automatic shipping calculation, fraud prevention, and reporting.

Storefronts are designed with responsive themes, using popular code languages and frameworks for higher-than-average uptime. Bigcommerce handles the management of its clients’ servers, with a multi-layered approach to online security that involves perimeter and server-specific firewalls, file integrity scanners, intrusion detection software, and 24/7 human monitoring.

In addition to providing merchants with a way to sell physical goods on the Internet, Bigcommerce also offers a number of marketing tools and strategy guides. Bigcommerce is designed to meet the needs of merchants who don’t have extensive web design backgrounds, however it also gives advanced users the ability to adjust HTML and CSS on their own.


Who is BigCommerce For?

  • Experience level: All experience levels
  • Industry: eCommerce, retail
  • Business size: Freelance, small businesses, mid-size businesses, large businesses
  • Departments/roles: All departments
  • Budget/point: Standard plans cost $29.95 per month
  • Example customers: Toyota, Cetaphil, Payless, Gibson

Main Features

Customizable Design Themes

Merchants who use Bigcommerce have access to an expansive collection of themes, which have all been designed to meet the needs of businesses in a number of industries or verticals. The company’s intuitive design platform offers a straightforward way to build the types of stores that engage and convert shoppers on a mass scale.

Customize whichever theme you select, even if you have no coding experience whatsoever. Bigcommerce lets you add a company logo and branding elements. You can also promote featured or top selling products at the top of your site. Shoppers will be funneled to a single-page checkout. You’ll benefit from its advanced SEO, which gives you control over your URLs and metadata.

Professional SEO

Most online merchants can’t afford to hire in-house SEO experts. With that limitation in mind, Bigcommerce has decided to handle SEO for its users. The company provides merchants with tools designed to automatically optimize every page to maximize rankings on all the most important search engines.

Bigcommerce automatically generates optimized product page URLs and titles based on product names, however you still have the option to customize those URLs if you wish. You can also customize your site’s title, header tags, meta descriptions, keywords, and alt tags. A number of advanced features, like product reviews, rich snippets, and a built-in blogging platform, are designed to improve reach via organic search, as well.

Abandoned Cart Saver

Bigcommerce’s abandoned cart saver gives merchants an easy way to recover lost sales. Customizable controls allow merchants to decide for themselves when their abandoned cart emails go out and what they say. Coupons can also be used to increase conversions.

Design your store’s abandoned cart emails, taking the time to customize the subject lines and email language that your visitors will receive. You can actually set up a series of emails with increasingly powerful recovery tools (like coupon or discount codes), which Bigcommerce will send to shoppers who’ve left your site.

Pre-Integrated Payment Options

Pre-integrated payment options ensure that shoppers always have a way to pay. Big commerce’s one-click setup lets merchants immediately start accepting major credit cards and PayPal payments. Bigcommerce can even help merchants accept payments from international buyers using multiple currencies.

Bigcommerce has negotiated lower rates for credit and debit card processing with PayPal, which they pass along to merchants. As a merchant, you have the option to choose from a number of pre-integrated payment options, including Authorize.net, Heartland, and 2Checkout (hosted). In addition to accepting orders through your website, you can also take phone and mail orders right away.


Integrations

Bigcommerce encourages merchants to integrate their stores with leading third-party applications for marketing, inventory management, shipping, and accounting services. The company offers an extensive app marketplace, where users can browse all apps and integrations, along with themes, partner services, and offers.


Pricing

Free 15-day trials are available for new users. After that time, users can choose from one of four plans, which range in price from $29.95 per month to $199.95 per month. Custom order-based pricing is available through the Enterprise plan, as well.


Bottom Line

  • All-in-one eCommerce solution with conversion tools, shipping functionality, promotions, and more
  • Low cost option for merchants who want to sell online
  • Easy-to-customize themes with drag-and-drop content blocks
  • Flexible web-based software for merchants in a variety of verticals
  • Platform unifies all aspects of online commerce

Videos and tutorials

Additional information for BigCommerce

Key features of BigCommerce

  • Marketing & conversion tools
  • Mobile cart conversion
  • Built-in blog for content marketing
  • Social sharing for products & purchases
  • Side-by-side product comparisons
  • Public & private wish lists
  • Mobile optimized
  • Dropshopping management
  • eCommerce analytics
  • Sales management
  • Inbuilt tax calculator
  • Catalog API
  • Login API
  • Cart API
  • Shopping cart
  • File storage
  • Single-page checkout
  • Abandoned cart saver
View All Features

Benefits

1. Faster results, superior ROI: since we are a cloud based solution, you no longer have the burden of owning infrastructure. Go to market time is on average 1/2 that of an on-premise platform like Magento, and total cost of ownership is 1/4 the cost. Money previously spent on hardware, hosting and maintenance can be reinvested in the business and tech teams can focus on higher-impact projects than fixing broken code and deploying patches and updates.

2. Flexible customizable SaaS: our open architecture enables you to seamlessly connect with critical business software - we offer one-click integrations, as well as powerful APIs & webhooks to build integration from scratch. Unlike competing platforms, we don't limit API calls. Additionally, our strategy differs here from Shopify; we believe in building an open platform, so you have the power of choice to integrate your own payment provider and Point of Sale, instead of pointing you to our home-grown solution.

3. Extraordinary shopping experience: the Bigcommerce theme framework is brand new and contains the bleeding-edge of site design capabilities. We offer beautiful easy-to-customize themes with drag and drop content blocks (Instagram feed, featured single product, blog featurette, etc) and highly-optimized one-page checkout. For customers customizing their sites, developers don't have to learn proprietary languages like Shopify's Liquid-- they can code in popular Handlebar languages. Developers will be delighted to know we offer local staging environments (preview changes across desktop and mobile displays using real-time catalog without pushing updates to your live store). Merchandisers will love that they can also personalize the storefront based on shopper behavior and purchase history.

4. Hub for all your sales channels: Bigcommerce unifies all aspects of commerce with Bigcommerce Channel Manager, an area where you can discover and connect to new sales channels. We sync product information, orders and inventory across channels so you no longer have to work in multiple interfaces to sell on multiple channels. Bigcommerce is one of the only ecommerce platforms partnered with social networks Facebook, Pinterest, and Twitter to offer access to "social buy buttons," and we are closely partnering with Amazon to build a market-differentiated native integration.

5. A complete all-in-one solution: from conversion tools, to shipping functionality, to flexible promotions & discount rules, Bigcommerce offers all the capabilities you need to run a successful business built right it, without the need to pay for dozens of apps for basic functionality.