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NiCE CXone vs Five9 Comparison (2026)
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Good recommendations?
NiCE CXone
5
273
4
206
3
70
2
19
1
14
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Five9
5
233
4
170
3
58
2
16
1
10
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Overview
For organizations around the globe, NICE provides customer experience (CX) solutions that increase customer satisfaction, boost operational efficiency, and strengthen brand value.
Five9 is an all-in-one cloud contact center solution for inbound, outbound, blended and omnichannel contact centers world-wide. Powered by Practical AI, Five9 enables agents to provide customer experiences across phone, email, chat, mobile, social and more
- Platforms supported
- Web-based
- iPhone app
- Android app
- Windows Phone app
- Typical customers
- Freelancers
- Small businesses
- Mid size businesses
- Large enterprises
- Customer support
- Phone
- Online
- Knowledge base
- Video tutorials
- Platforms supported
- Web-based
- iPhone app
- Android app
- Windows Phone app
- Typical customers
- Freelancers
- Small businesses
- Mid size businesses
- Large enterprises
- Customer support
- Phone
- Online
- Knowledge base
- Video tutorials
Video & Screenshots
Pricing
User reviews
4.2
582
5
4
3
2
1
273
206
70
19
14
- Value for money
- Ease of use
- Features
- Customer support
4.2
487
5
4
3
2
1
233
170
58
16
10
- Value for money
- Ease of use
- Features
- Customer support
Pros
Cara P.
Access to Services Section Manager
Cara P.
Access to Services Section Manager
vignesh k.
Technical specialist
Pros
Jordan V.
Life Insurance Sales
Jordan V.
Life Insurance Sales
Jordan V.
Life Insurance Sales
Cons
Carli N.
Scheduling
Sergio M.
Senior Call Center Administrator
Sarah P.
Automation Consultant
Cons
Nicholas W.
Operations Manager
Nicholas W.
Operations Manager
Victor H.
WFM Manager
- Vendor responds to reviews
- Last reviewa month ago
- Vendor responds to reviews
- Last reviewa month ago
Key features
- Total features130
- AI Copilot
- AI/Machine Learning
- API
- Access Controls/Permissions
- Activity Dashboard
- Activity Tracking
- Agent Interface
- Alerts/Escalation
- Alerts/Notifications
- Appointment Management
- Archiving & Retention
- Auto-Dialer
- Automated Routing
- Automated Scheduling
- Automatic Call Distribution
- Automatic Outbound Dialer
- Autoresponders
- Blended Call Center
- Budgeting/Forecasting
- CRM
- Call Center Management
- Call Conferencing
- Call Disposition
- Call List Management
- Call Logging
- Call Monitoring
- Call Queues
- Call Recording
- Call Reporting
- Call Routing
- Call Scheduling
- Call Screening
- Call Scripting
- Call Tagging
- Call Tracking
- Call Tracking Metrics
- Call Transcription
- Call Transfer
- Callback Scheduling
- Campaign Management
- Campaign Specific Caller ID
- Categorization/Grouping
- Chat/Messaging
- Chatbot
- Collaboration Tools
- Communication Management
- Computer Telephony Integration
- Contact Database
- Contact Management
- Customer Database
- Customer Experience Management
- Customer History
- Customer Journey Mapping
- Customer Segmentation
- Customer Service Analytics
- Customer Surveys
- Customizable Branding
- Customizable Forms
- Customizable Reports
- Customizable Templates
- Dashboard
- Data Import/Export
- Data Visualization
- Drag & Drop
- Email Alerts
- Email Management
- Employee Coaching Tools
- Employee Database
- Employee Management
- Employee Reward Programs
- Employee Scheduling
- Event Triggered Actions
- FCC Compliance
- FTC Compliance
- Feedback Management
- File Transfer
- For Call Centers
- For iPad Devices
- IVR
- Inbound Call Center
- Inbox Management
- Integrations Management
- Interaction Tracking
- Intraday Management
- KPI Monitoring
- Knowledge Base Management
- Knowledge Management
- Labor Forecasting
- Lead Distribution
- Lead Generation
- Leaderboards
- List Management
- Live Chat
- Macros/Templated Responses
- Manual Dialer
- Monitoring
- Multi-Channel Communication
- Multi-Channel Data Collection
- Multi-Channel Management
- Multi-Language
- Multiple Scoring Models
- Multiple Scripts
- Negative Feedback Management
- On-Demand Recording
- Online Voice Transmission
- Outbound Call Center
- Performance Management
- Performance Metrics
- Phone Key Input
- Power Dialer
- Predictive Analytics
- Predictive Dialer
- Preview Dialer
- Progressive Dialer
- Quality Management
- Queue Management
- Real-Time Analytics
- Real-Time Chat
- Real-Time Data
- Real-Time Monitoring
- Real-Time Notifications
- Real-Time Reporting
- Real-Time Updates
- Recording
- Recruitment Management
- Reporting & Statistics
- Reporting/Analytics
- Request Assignment
- SIP Trunking
- SMS Messaging
- Scheduled Recording
- Screen Recording
- Search/Filter
- Self Service Portal
- Service Level Agreement (SLA) Management
- Shift Swapping
- Skills Tracking
- Social Media Integration
- Speech-to-Text Analysis
- Support Ticket Management
- Support Ticket Tracking
- Survey/Poll Management
- Surveys & Feedback
- Tagging
- Template Management
- Text Analysis
- Text to Speech
- Third-Party Integrations
- Ticket Management
- Time & Attendance
- Time Off Management
- Timesheet Management
- Trend Analysis
- Unified Communications
- Variable Workforce
- Video Conferencing
- Visual Analytics
- VoIP
- VoIP Connection
- Voice Customization
- Voice Mail
- Workflow Automation
- Workflow Management
- Workforce Management
- Total features128
- AI Copilot
- AI/Machine Learning
- API
- Access Controls/Permissions
- Activity Dashboard
- Activity Tracking
- Agent Interface
- Alerts/Escalation
- Alerts/Notifications
- Appointment Management
- Archiving & Retention
- Auto-Dialer
- Automated Routing
- Automated Scheduling
- Automatic Call Distribution
- Automatic Outbound Dialer
- Autoresponders
- Blended Call Center
- Budgeting/Forecasting
- CRM
- Call Center Management
- Call Conferencing
- Call Disposition
- Call List Management
- Call Logging
- Call Monitoring
- Call Queues
- Call Recording
- Call Reporting
- Call Routing
- Call Scheduling
- Call Screening
- Call Scripting
- Call Tagging
- Call Tracking
- Call Tracking Metrics
- Call Transcription
- Call Transfer
- Callback Scheduling
- Campaign Management
- Campaign Specific Caller ID
- Categorization/Grouping
- Chat/Messaging
- Chatbot
- Collaboration Tools
- Communication Management
- Computer Telephony Integration
- Contact Database
- Contact Management
- Customer Database
- Customer Experience Management
- Customer History
- Customer Journey Mapping
- Customer Segmentation
- Customer Service Analytics
- Customer Surveys
- Customizable Branding
- Customizable Forms
- Customizable Reports
- Customizable Templates
- Dashboard
- Data Import/Export
- Data Visualization
- Drag & Drop
- Email Alerts
- Email Management
- Employee Coaching Tools
- Employee Database
- Employee Management
- Employee Reward Programs
- Employee Scheduling
- Event Triggered Actions
- FCC Compliance
- FTC Compliance
- Feedback Management
- File Transfer
- For Call Centers
- For iPad Devices
- IVR
- Inbound Call Center
- Inbox Management
- Integrations Management
- Interaction Tracking
- Intraday Management
- KPI Monitoring
- Knowledge Base Management
- Knowledge Management
- Labor Forecasting
- Lead Distribution
- Lead Generation
- Leaderboards
- List Management
- Live Chat
- Macros/Templated Responses
- Manual Dialer
- Monitoring
- Multi-Channel Communication
- Multi-Channel Data Collection
- Multi-Channel Management
- Multi-Language
- Multiple Scoring Models
- Multiple Scripts
- Negative Feedback Management
- On-Demand Recording
- Online Voice Transmission
- Outbound Call Center
- Performance Management
- Performance Metrics
- Phone Key Input
- Power Dialer
- Predictive Analytics
- Predictive Dialer
- Preview Dialer
- Progressive Dialer
- Quality Management
- Queue Management
- Real-Time Analytics
- Real-Time Chat
- Real-Time Data
- Real-Time Monitoring
- Real-Time Notifications
- Real-Time Reporting
- Real-Time Updates
- Recording
- Recruitment Management
- Reporting & Statistics
- Reporting/Analytics
- Request Assignment
- SIP Trunking
- SMS Messaging
- Scheduled Recording
- Screen Recording
- Search/Filter
- Self Service Portal
- Service Level Agreement (SLA) Management
- Shift Swapping
- Skills Tracking
- Social Media Integration
- Speech-to-Text Analysis
- Support Ticket Management
- Support Ticket Tracking
- Survey/Poll Management
- Surveys & Feedback
- Tagging
- Template Management
- Text Analysis
- Text to Speech
- Third-Party Integrations
- Ticket Management
- Time & Attendance
- Time Off Management
- Timesheet Management
- Trend Analysis
- Unified Communications
- Variable Workforce
- Video Conferencing
- Visual Analytics
- VoIP
- VoIP Connection
- Voice Customization
- Voice Mail
- Workflow Automation
- Workflow Management
- Workforce Management
Integrations
- Total integrations25
- Bullhorn
- CallVU
- Cyara
- DaaS
- Dynamics 365
- Firefly
- Freshdesk
- Haptik
- HubSpot Content Hub
- Inbenta
- Kustomer
- Lightico
- LogMeIn Central
- LogMeIn Pro
- Microsoft Teams
- NetSuite
- Nextiva
- Oracle Service
- ProcedureFlow
- RemoteDesk
- RingCX
- SAP Customer Experience
- Salesforce Platform
- Salesforce Sales Cloud
- Salesforce Service Cloud
- SpiceX
- Streem
- Textel
- Velocify
- Zendesk Suite
- Zoho CRM
- Zoom Phone
- Zoom Workplace
- livepro
- Total integrations14
- Bullhorn
- CallVU
- Cyara
- DaaS
- Dynamics 365
- Firefly
- Freshdesk
- Haptik
- HubSpot Content Hub
- Inbenta
- Kustomer
- Lightico
- LogMeIn Central
- LogMeIn Pro
- Microsoft Teams
- NetSuite
- Nextiva
- Oracle Service
- ProcedureFlow
- RemoteDesk
- RingCX
- SAP Customer Experience
- Salesforce Platform
- Salesforce Sales Cloud
- Salesforce Service Cloud
- SpiceX
- Streem
- Textel
- Velocify
- Zendesk Suite
- Zoho CRM
- Zoom Phone
- Zoom Workplace
- livepro
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