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Five9 Alternatives

How do Five9 alternatives compare?

NICE CXone and Aircall stand out as its top competitors based on similarity, popularity and user reviews. When comparing Five9 to its top 100 alternatives, Salesforce Sales Cloud has the highest rating, with Freshdesk as the runner-up, and Five9 ranking 18th place. Salesforce Sales Cloud has the most reviews with a total of 15,911, while Five9 has 386. Users say Salesforce Sales Cloud tops the list for value for money followed by Freshdesk, while Five9 comes in 30th. Users also say Salesforce Sales Cloud and Freshdesk are the easiest to use, while Five9 takes 14th place.

What are the top 5 alternatives to Five9?


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Top 100 Alternatives & Competitors to Five9

NICE CXone

4.2
(457)

Cloud Contact Center Software

Features

Total

76

108

131

features in common

76

features in common

NICE CXone's unique features

  • Shift Swapping

  • "What If" Scenarios

  • Time Off Management

  • Skills Tracking

Five9's unique features

  • Workforce Management

  • Projections

  • Multi-Channel Data Collection

  • Call Queues

Starting from

$100/month

Value for money

4.0
4.0

What users say about NICE CXone's value for money

I have extensively researched call center platforms for feature functionality and ease of use. InContact always comes out as the best investment for the cost.

GG

Gretchen G.

This product allows great management and works perfectly, no downtime so no money lost. I've been using it in different companies and never got much of a problem.

CH

Camilo H.

Aircall

4.3
(224)

Phone system for support and sales teams

Features

Total

70

102

131

features in common

70

features in common

Aircall's unique features

  • To-Do List

  • Inbox Management

  • Employee Activity Monitoring

  • Softphone

Five9's unique features

  • Remote Access/Control

  • Appointment Management

  • Chat/Messaging

  • Quality Control

Starting from

$30/month

Value for money

4.1

0.1

4.0

What users say about Aircall's value for money

It is a very good bargain for the money and I highly recommend it to everyone who need this kind of service.

HA

Hristo A.

Easy to use, great pricing as well get a real value for money. The customer support is also very responsive and quick to solve any issues.

JB

Jonathon B.

Talkdesk

4.6
(667)

The world's leading cloud-based contact center software.

Features

Total

64

96

131

features in common

64

features in common

Talkdesk's unique features

  • Ad hoc Reporting

  • Voicemail Transcription

  • Hotkeys

  • Caller ID

Five9's unique features

  • Drag & Drop

  • Multi-Channel Management

  • Call Disposition

  • Call Scheduling

Value for money

4.5

0.5

4.0

What users say about Talkdesk's value for money

Talkdesk offered us the perfect solution where we received the value of each dolor we have invested. Talkdesk is simple and easy to use, great customer service and scalable platform.

Yazeed G.

Talkdesk has outstanding uptime, in fact I cannot think of a single outage in a year of using them. The cost is much less than we were paying, and their support is extraordinary.

MS

Mike S.

SpitFire

4.5
(21)

Web-based predictive dialer software for call centers

Features

Total

36

48

131

features in common

36

features in common

SpitFire's unique features

  • Automated Scheduling

  • Mailing List Management

  • VoIP Connection

  • Customizable Fields

Five9's unique features

  • Social Performance Management

  • Drag & Drop

  • Alerts/Notifications

  • Lead Distribution

Starting from

$70/month

Value for money

3.9

0.1

4.0

What users say about SpitFire's value for money

Time zones are extremely convenient and the reports allow us to track & improve metrics. It's been priceless in that regard.

AR

Anonymous Reviewer

There was always a 3-5 second delay before the message was left so we were never able to use it. The company was never able to demonstrate a working product refused to give me my money back.

AR

Anonymous Reviewer

RingCentral Contact Center

4.3
(156)

The Collaborative Contact Center solution from the industry

Features

Total

78

97

131

features in common

78

features in common

RingCentral Contact Center's unique features

  • File Sharing

  • Prospecting Tools

  • Call Tracking Metrics

  • Keyword Tracking

Five9's unique features

  • Text Analysis

  • Self Service Portal

  • Customer Segmentation

  • Personalization

Value for money

4.1

0.1

4.0

What users say about RingCentral Contact Center's value for money

RingCentral is a fantastic option for VOIP phones. The price is one of the most affordable options and it comes with a lot of features that allow for more calls to be directed to the correct lines.

JH

Josiah H.

Customer service is great. I am very glad I switched to Ring Central, not only do I get better service but for a better price.

CM

Carla M.

VirtualPBX

4.8
(22)

Trusted VoIP for any office, anywhere.

Features

Total

41

68

131

features in common

41

features in common

VirtualPBX's unique features

  • Voicemail Transcription

  • Video Chat

  • Access Controls/Permissions

  • Caller ID

Five9's unique features

  • Social Performance Management

  • Dashboard

  • Customizable Reports

  • Sentiment Analysis

Starting from

$14.99/month

Value for money

4.8

0.8

4.0

What users say about VirtualPBX's value for money

Overall I’ve been very happy with the service and it’s a inexpensive alternative to answering services.

JO

Jason O.

The price cannot be beat. I am happy with the service and customer service.

MS

Marc S.

3CLogic

4.3
(48)

Cloud Call Center Solutions

Features

Total

67

80

131

features in common

67

features in common

3CLogic's unique features

  • Template Management

  • Activity Tracking

  • PCI Compliance

  • Customer Engagement

Five9's unique features

  • Projections

  • Quality Control

  • Surveys & Feedback

  • Distribution Management

Value for money

3.7

0.3

4.0

What users say about 3CLogic's value for money

Always available and willing to help for as long as needed. Amazing robust product for a better price than similar products.

RL

Richard L.

When I have asked for enhancements or features, they have all come at a ridiculous price, even some that I would consider 'fixes' more than 'features.

ky

kristopher y.

Salesforce Sales Cloud

4.4
(15,9k)

Cloud-based CRM & Sales Automation

Features

Total

40

161

131

features in common

40

features in common

Salesforce Sales Cloud's unique features

  • Data Management

  • Web-based Deployment

  • Batch Processing

  • Conversion Tracking

Five9's unique features

  • Blended Call Center

  • Power Dialer

  • Social Performance Management

  • Recording

Value for money

4.0
4.0

What users say about Salesforce Sales Cloud's value for money

The cloud based architecture makes it easily accessible and the deployment work like a charm. It very cost effective and intuitive.

AR

Anonymous Reviewer

It is amazing what you can get and do with the free version of Salesforce. I do fundraising consultant and for small non-profits on a tight budget this is my top recommendation.

Andrea D.

CallFire

4.4
(23)

Telephony and call center app

Features

Total

34

49

131

features in common

34

features in common

CallFire's unique features

  • Conversion Tracking

  • Telemarketing Management

  • Multiple Parties

  • VoIP Connection

Five9's unique features

  • Blended Call Center

  • Drag & Drop

  • Data Visualization

  • Agent Interface

Starting from

$99/month

Value for money

4.5

0.5

4.0

What users say about CallFire's value for money

It has been a great help for my business to generate more revenue with better quality and low maintenance problems.

AR

Anonymous Reviewer

Best tool for mass communication that is cost-effective and easy to use. You can reach your customer base at the touch of a button and get whatever info needed to scale or improve your business.

JN

Joel N.

Vocalcom

4.9
(15)

Omnichannel Cloud Contact Center Solutions

Features

Total

58

81

131

features in common

58

features in common

Vocalcom 's unique features

  • Chat Transcript

  • PCI Compliance

  • Customer Experience Management

  • Support Ticket Tracking

Five9's unique features

  • Real Time Data

  • FTC Compliance

  • Call Disposition

  • Usage Tracking/Analytics

Bright Pattern

4.7
(96)

Cloud Contact Center Software with Embedded AI

Features

Total

70

88

131

features in common

70

features in common

Bright Pattern's unique features

  • Video Call Recording

  • Configurable Workflow

  • Calendar Management

  • Timeline Management

Five9's unique features

  • Text to Speech

  • Preview Dialer

  • Predictive Analytics

  • Video Conferencing

Starting from

$70/month

Value for money

4.8

0.8

4.0

What users say about Bright Pattern's value for money

After using several products on the market I have found that Brightpattern is the most powerful and best priced software we can get and their customer service is by far the best that exists.

GG

Gerry G.

Bright Pattern is an excellent partner with a very attractive quality v/s price.

MB

Marianella B.

8x8 Virtual Office

3.9
(190)

Voice, video, chat, contact center. In the cloud.

Features

Total

38

64

131

features in common

38

features in common

8x8 Virtual Office's unique features

  • Two-Way Audio & Video

  • File Sharing

  • Knowledge Base Management

  • Customer Service Analytics

Five9's unique features

  • Agent Interface

  • Data Visualization

  • Call Screening

  • Customer Segmentation

Starting from

$12/month

Value for money

3.8

0.2

4.0

What users say about 8x8 Virtual Office's value for money

This is cost effective solution for small and growing companies and it's easy to use.

ES

Edward S.

Like I described in the top paragraph, I initially had doubts about the cost. These doubts were crushed when I saw all of the value that this product adds, however it could always be cheaper.

JP

John P.

LiveOps

1.0
(1)

On-Demand Customer Service and Support Solutions

Features

Total

16

16

131

features in common

16

features in common

LiveOps' unique features

  • No unique features

Five9's unique features

  • Lead Generation

  • Outbound Call Center

  • Process/Workflow Automation

  • Automatic Lead Distribution

Connect First

4.5
(52)

Omni-channel cloud contact center

Features

Total

56

73

131

features in common

56

features in common

Connect First's unique features

  • Project Templates

  • Ad hoc Reporting

  • Real-time Updates

  • Activity Tracking

Five9's unique features

  • Sentiment Analysis

  • SIP Trunking

  • Data Visualization

  • Preview Dialer

Value for money

4.3

0.3

4.0

What users say about Connect First's value for money

The reporting available and customer support has been superb. The backup received is extremely detailed making it easy to break down campaigns and costs.

SK

Samantha K.

The tool allows you to increase the speed of project development, which allows you to quickly recoup all investments.

VG

Vesna G.

Voicent Predictive Dialer

5.0
(5)

Call Center Predictive Dialer | Hosted Predictive Dialer

Features

Total

10

10

131

features in common

10

features in common

Voicent Predictive Dialer's unique features

  • No unique features

Five9's unique features

  • File Transfer

  • Dashboard

  • Call Routing

  • Workforce Management

Ringio

3.5
(6)

Intelligent sales call handling with native CRM integration

Features

Total

20

30

131

features in common

20

features in common

Ringio's unique features

  • VoIP

  • Sales Management

  • VoIP Connection

  • Open Database Design

Five9's unique features

  • Sentiment Analysis

  • Customer Segmentation

  • On-Demand Recording

  • Collaboration Tools

Scorebuddy

4.5
(40)

All-in-One Quality Management Platform for Contact Centers

Features

Total

10

21

131

features in common

10

features in common

Scorebuddy's unique features

  • Task/Project Tracking

  • Corrective and Preventive Actions (CAPA)

  • Supplier Quality Control

  • Customer Service Analytics

Five9's unique features

  • Archiving & Retention

  • List Management

  • Integrations Management

  • Feedback Management

Starting from

$12/month

Value for money

4.6

0.6

4.0

What users say about Scorebuddy's value for money

If you are thinking of signing up for the free trial - stop thinking and DO IT. You will save time, money and your team will love the engagement and feedback.

DB

Dawna B.

It had all the features we needed and the pricing was in line with what we wanted to spend. The system is easy to learn and operate and our agents love the access they have to their own information.

TH

Tim H.

PIMS Dialer

4.5
(21)

Predictive dialer software for enterprise call centers

Features

Total

29

32

131

features in common

29

features in common

PIMS Dialer's unique features

  • SMS Marketing Managment

  • Campaign Segmentation

  • Caller ID

Five9's unique features

  • Drag & Drop

  • Integrations Management

  • Monitoring

  • Performance Management

Starting from

$150/month

Value for money

4.9

0.9

4.0

What users say about PIMS Dialer's value for money

Being that I am a small company the service they provide for a single user and for the price and what you get is amazing. I shopped around for a month or so and they were the best outfit.

MA

Michael A.

On top of these great features, they have technicians on the phone live, ready to help you and your staff 9-5 Mon-Fri. Great company, great service and unmatched value for the money.

ES

Ekaterina S.

Huawei eSpace Contact Center

(0)

Multi-channel communications and telephony platform

Features

Total

13

26

131

features in common

13

features in common

Huawei eSpace Contact Center's unique features

  • Conferencing

  • File Management

  • Summary Reports

  • Mobile Access

Five9's unique features

  • Scheduled Recording

  • Workflow Management

  • Performance Management

  • Productivity Analysis

Nextiva

4.2
(180)

Simplifying Business Communication

Features

Total

33

84

131

features in common

33

features in common

Nextiva's unique features

  • Unified Communications

  • 360 Degree Feedback

  • Employee Directory

  • Conferencing

Five9's unique features

  • On-Demand Recording

  • Visual Analytics

  • Surveys & Feedback

  • Integrations Management

Starting from

$18.95/month

Value for money

4.0
4.0

What users say about Nextiva's value for money

They had good value, money back guarantee and a trial period.

KP

Kat P.

Was better than Intulse, the previous provider i was with, but still glitchy and more overpriced than the better software, Dialpad, which i'm happily using currently.

AR

Anonymous Reviewer

Grasshopper

4.5
(306)

Turn the World Into Your Office

Features

Total

5

12

131

features in common

5

features in common

Grasshopper's unique features

  • Fax Management

  • Mobile Access

  • Virtual Extensions

  • Knowledge Base Management

Five9's unique features

  • Workflow Management

  • Multi-Channel Management

  • Call Monitoring

  • Automated Routing

Starting from

$26/month

Value for money

4.5

0.5

4.0

What users say about Grasshopper's value for money

Overall Grasshoopper is a fun, potential money maker for those who like to invest and keep up with current trends in Stock.

Heather W.

It's easy to use and we can have our own office number without the actual phones and subscriptions.

Cristian V.

Features

Total

1

1

131

features in common

1

features in common

Phonebooth's unique features

  • No unique features

Five9's unique features

  • Dashboard

  • Data Visualization

  • Customer Segmentation

  • Remote Access/Control

Aura Call Center Elite

3.0
(1)

Contact center management solution

Features

Total

30

39

131

features in common

30

features in common

Aura Call Center Elite's unique features

  • Campaign Planning

  • Remote Monitoring & Management

  • Resource Allocation & Planning

  • Chat Transcript

Five9's unique features

  • Agent Interface

  • Real Time Data

  • Alerts/Notifications

  • Real-Time Chat

OpenTouch Enterprise Cloud

(0)

Voice & unified communications for SMBs

Features

Total

11

19

131

features in common

11

features in common

OpenTouch Enterprise Cloud's unique features

  • Data Transformation

  • Conferencing

  • Caller ID

  • Mobile Access

Five9's unique features

  • Archiving & Retention

  • List Management

  • Integrations Management

  • Inbound Call Center

Bitrix24

4.0
(464)

100% free CRM, collaboration and communication tool suite

Features

Total

73

356

131

features in common

73

features in common

Bitrix24's unique features

  • Document Generation

  • Pre-built Templates

  • Electronic Forms

  • Project Planning

Five9's unique features

  • Call Tagging

  • Chatbot

  • File Transfer

  • Real Time Analytics

Starting from

$24/month

Value for money

4.2

0.2

4.0

What users say about Bitrix24's value for money

As a CRM, cloud for documentation and message it works great and is at a very nice price.

Evelyn S.

The pricing for smaller teams is affordable. Also has self hosted version with ability to integrate more functionality.

JP

James P.

Kixie PowerCall

4.8
(151)

Ultra-reliable, easily-automated calling & texting for sales

Features

Total

53

74

131

features in common

53

features in common

Kixie PowerCall's unique features

  • Sales Reports

  • Hotkeys

  • Multiple Parties

  • Local Caller ID

Five9's unique features

  • Multi-Channel Data Collection

  • Blended Call Center

  • Call Screening

  • Monitoring

Starting from

$29/month

Value for money

4.7

0.7

4.0

What users say about Kixie PowerCall's value for money

Overall great phone solutions, cutting edge API/Integration, very helpful and caring customer support, and all around fair price for what you get.

AT

Alec T.

Very excited about this company and can see the value with how much money it can save our company.

MS

Margie S.

CloudTalk

4.6
(203)

Cloud-based call center software for sales and support teams

Features

Total

86

140

131

features in common

86

features in common

CloudTalk's unique features

  • Voicemail Transcription

  • Keyword Tracking

  • Customizable Caller ID

  • Skills Tracking

Five9's unique features

  • Data Visualization

  • Employee Management

  • Drag & Drop

  • Feedback Management

Starting from

$20/month

Value for money

4.4

0.4

4.0

What users say about CloudTalk's value for money

Great experience overall. Having used other call providers, I can confidently say Cloudtalk brings the best value for your money.

Julius T.

Onboarding team was eager to help. Also the flexible models lets us manage our pricing per agent so we can add/remove seats as we want.

SK

Shaheryar K.

Genesys Cloud

4.2
(116)

Mobile optimized cloud call center with multichannel routing

Features

Total

88

131

131

features in common

88

features in common

Genesys Cloud's unique features

  • Real-time Consumer-facing Chat

  • Two-Way Audio & Video

  • Gamification

  • Macros/Templated Responses

Five9's unique features

  • Archiving & Retention

  • Productivity Analysis

  • Social Performance Management

  • Workforce Management

Starting from

$75/month

Value for money

3.9

0.1

4.0

What users say about Genesys Cloud's value for money

I like the ability to have so many features all in one solution. This allows us to operate with minimal 3rd party vendors and helps minimise costs.

my

mawj y.

It's an expensive product that struggles with concurrent licensing models and mixed license types.

Jonathan J.

PhoneBurner

4.9
(143)

Power dialer & outbound sales acceleration software for SMBs

Features

Total

52

100

131

features in common

52

features in common

PhoneBurner's unique features

  • Document Management

  • Gamification

  • Email Marketing

  • Customizable Fields

Five9's unique features

  • Customer Segmentation

  • Call Screening

  • Drag & Drop

  • Live Chat

Starting from

$149/month

Value for money

4.7

0.7

4.0

What users say about PhoneBurner's value for money

Phoneburner blows everything out of the water for the price and simplicity. I'm excited for new features to come - it's been essential to my first 4 months of growth.

KC

Kat C.

The software is not simply another tech product but, cost effective without sacrificing the quality of the product.

HM

Hector M.

Convoso

4.7
(16)

Dial Smarter, Not Harder

Features

Total

63

80

131

features in common

63

features in common

Convoso's unique features

  • Employee Reward Programs

  • Rules-Based Workflow

  • Lead Capture

  • Reminders

Five9's unique features

  • Agent Interface

  • Data Visualization

  • Quality Control

  • Knowledge Management

Starting from

$90/month

Value for money

4.9

0.9

4.0

What users say about Convoso's value for money

Cost and performance tracking, improved speed to contact, decreased lead spend, increased revenue.

SL

Shane L.

Being able to track our costs and conversion ratios better than ever before. Also our speed to contact seems to lead our peers evidence by speaking to lead companies and verify time from post to dial.

SL

Shane L.

Freshcaller

3.8
(24)

Modern Phone System for customer support & sales

Features

Total

43

65

131

features in common

43

features in common

Freshcaller's unique features

  • Virtual Call Center

  • Audio / Video Conferencing

  • Caller Profiles

  • Conferencing

Five9's unique features

  • Customer Database

  • Sentiment Analysis

  • Recording

  • Progressive Dialer

Starting from

$15/month

Value for money

3.7

0.3

4.0

What users say about Freshcaller's value for money

It's really easy to get going for very low cost. We started off by installing the app on a cheap smartphone and were quickly able to receive calls on it (without cell service, just over WiFi!).

JW

Jax W.

I am very undecided whether to buy it also because I would need many licenses and the costs go up.

NA

Nicola A.

Dialpad

4.3
(412)

Cloud communications system for enterprises

Features

Total

48

82

131

features in common

48

features in common

Dialpad's unique features

  • Caller ID

  • Office Directory

  • Meeting Management

  • Secure Data Storage

Five9's unique features

  • Workflow Management

  • Contact Database

  • Real Time Data

  • Progressive Dialer

Starting from

$15

Value for money

4.4

0.4

4.0

What users say about Dialpad's value for money

The handoff between devices works very well. The call quality is excellent and the price is perfect for all the features that are included.

Nik K.

We have found this to be a reliable phone service alternative to Vonage that we previously used. The price is right, the functionality is good, and we are pleased with the service.

SS

Sarah S.

LiveAgent

4.7
(1k)

Great customer service starts with better help desk software

Features

Total

81

191

131

features in common

81

features in common

LiveAgent's unique features

  • Offline Form

  • Online Forums

  • Onboarding

  • Social Media Monitoring

Five9's unique features

  • Data Visualization

  • Progressive Dialer

  • Visual Analytics

  • Employee Management

Starting from

$15/month

Value for money

4.7

0.7

4.0

What users say about LiveAgent's value for money

I've been using other services to manage support tickets and live interactions for years, and I just pulled the plug on those other services. This is an excellent product at an awesome price point.

LA

Landon A.

Their CS is super responsive and helpful. Easy to set up, value-cost is off the chain and has the all the right functionalities I needed.

Luis Carlos B.

Noble Suite

3.9
(13)

Omnichannel contact management with compliance

Features

Total

34

36

131

features in common

34

features in common

Noble Suite's unique features

  • Knowledge Base Management

  • Resource Management

Five9's unique features

  • SIP Trunking

  • Process/Workflow Automation

  • API

  • Drag & Drop

Value for money

3.4

0.6

4.0

What users say about Noble Suite's value for money

The ability to manage and administrate changes in house is a time saving feature and allows for cost saving to pass along to our clients. The reports are top notch and easy to use.

SR

Sara R.

I would recommend this dialer to anyone but I would warn of the sticker shock pricing.

PL

Paul L.

HoduCC

4.7
(23)

Omnichannel call center software for sales and support teams

Features

Total

60

66

131

features in common

60

features in common

HoduCC's unique features

  • Local Caller ID

  • Task Scheduling

  • Scheduling

  • SMS Marketing Managment

Five9's unique features

  • Real Time Data

  • Mobile Workforce Control

  • Quality Control

  • Virtual Assistant

Starting from

$400

Value for money

4.5

0.5

4.0

What users say about HoduCC's value for money

Helps organisations to save costs and be more efficient.

VM

Vinesh M.

We use HoduCC for inbound and outbound calls and we can say it is the best value for money. Easy to set, easy to use.

AC

Adetayo C.

CallTrackingMetrics

4.6
(61)

The Only All-in-One Call Tracking & Contact Center Solution

Features

Total

64

95

131

features in common

64

features in common

CallTrackingMetrics' unique features

  • Speech-to-Text Analysis

  • Data Security

  • Analytics/ROI Tracking

  • Cross Channel Attribution

Five9's unique features

  • On-Demand Recording

  • Customer Database

  • Video Conferencing

  • Real Time Monitoring

Starting from

$39/month

Value for money

4.6

0.6

4.0

What users say about CallTrackingMetrics' value for money

Great Software for the Price, Compared to other Options.

DL

Diego L.

We like that we can regionally track where the calls are coming from so that we can optimize our budget.

KS

KENNNETH S.

uContact

4.5
(26)

Beautiful Contact Center Solution - Omnichannel - All in One

Features

Total

69

88

131

features in common

69

features in common

uContact's unique features

  • Ad hoc Reporting

  • Ratings / Reviews

  • Customizable Forms

  • Caller ID

Five9's unique features

  • Feedback Management

  • Interaction Tracking

  • Data Visualization

  • Projections

InfoFlo

4.5
(82)

All-in-One CRM Software Solution

Features

Total

50

126

131

features in common

50

features in common

InfoFlo's unique features

  • Who Answered Log

  • Keyword Tracking

  • Calendar Sync

  • Customizable Forms

Five9's unique features

  • Support Ticket Management

  • Lead Distribution

  • Process/Workflow Automation

  • SMS Messaging

Value for money

4.6