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Five9 vs DialedIn CCaaS Comparison (2026)
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Good recommendations?
Five9
5
233
4
170
3
58
2
16
1
10
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
DialedIn CCaaS
5
290
4
40
3
5
2
2
1
1
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Overview
Five9 is an all-in-one cloud contact center solution for inbound, outbound, blended and omnichannel contact centers world-wide. Powered by Practical AI, Five9 enables agents to provide customer experiences across phone, email, chat, mobile, social and more
DialedIn's inbound/outbound call center solution offers seamless integration and flexible pricing to automate and optimize operations. Fast, easy deployment - you’re up and running in hours.
- Platforms supported
- Web-based
- iPhone app
- Android app
- Windows Phone app
- Typical customers
- Freelancers
- Small businesses
- Mid size businesses
- Large enterprises
- Customer support
- Phone
- Online
- Knowledge base
- Video tutorials
- Platforms supported
- Web-based
- iPhone app
- Android app
- Windows Phone app
- Typical customers
- Freelancers
- Small businesses
- Mid size businesses
- Large enterprises
- Customer support
- Phone
- Online
- Knowledge base
- Video tutorials
Video & Screenshots
Pricing
User reviews
4.2
487
5
4
3
2
1
233
170
58
16
10
- Value for money
- Ease of use
- Features
- Customer support
4.8
338
5
4
3
2
1
290
40
5
2
1
- Value for money
- Ease of use
- Features
- Customer support
Pros
Jordan V.
Life Insurance Sales
Jordan V.
Life Insurance Sales
Jordan V.
Life Insurance Sales
Pros
Jennifer N.
Telemarketer
Kendall G.
Customer Service Transfer Agent
Alvaro M.
COO
Cons
Nicholas W.
Operations Manager
Nicholas W.
Operations Manager
Victor H.
WFM Manager
Cons
Seville J.
Survey interviewer
Sharise C.
Insurance agent
Eileen D.
Call rep
- Vendor responds to reviews
- Last reviewa month ago
- Vendor responds to reviews
- Last review14 days ago
Key features
- Total features128
- AI Copilot
- AI/Machine Learning
- API
- Access Controls/Permissions
- Activity Dashboard
- Activity Tracking
- Agent Interface
- Alerts/Escalation
- Alerts/Notifications
- Answering Machine Detection
- Appointment Management
- Archiving & Retention
- Auto-Dialer
- Automated Attendant
- Automated Routing
- Automatic Call Distribution
- Automatic Outbound Dialer
- Blended Call Center
- CRM
- Call Center Management
- Call Conferencing
- Call Disposition
- Call List Management
- Call Logging
- Call Monitoring
- Call Queues
- Call Recording
- Call Reporting
- Call Routing
- Call Scheduling
- Call Screening
- Call Scripting
- Call Tagging
- Call Tracking
- Call Tracking Metrics
- Call Transcription
- Call Transfer
- Callback Scheduling
- Caller ID
- Campaign Management
- Campaign Specific Caller ID
- Chat/Messaging
- Chatbot
- Collaboration Tools
- Communication Management
- Computer Telephony Integration
- Contact Database
- Contact Management
- Customer Database
- Customer Experience Management
- Customer History
- Customer Segmentation
- Customizable Caller ID
- Customizable Reports
- Customizable Templates
- Dashboard
- Data Import/Export
- Data Management
- Data Security
- Data Visualization
- Drag & Drop
- Email Management
- Employee Coaching Tools
- Employee Management
- Employee Reward Programs
- Employee Scheduling
- Event Triggered Actions
- FCC Compliance
- FTC Compliance
- Feedback Management
- File Transfer
- For Call Centers
- For Cloud Phone Systems
- For Contact Centers
- For Sales Teams/Organizations
- For iPad Devices
- IVR
- Inbound Call Center
- Integrations Management
- Interaction Tracking
- KPI Monitoring
- Knowledge Management
- Labor Forecasting
- Lead Capture
- Lead Distribution
- Lead Generation
- Lead Management
- Lead Qualification
- List Management
- Live Chat
- Manual Dialer
- Monitoring
- Multi-Campaign
- Multi-Channel Communication
- Multi-Channel Data Collection
- Multi-Channel Management
- Multiple Scoring Models
- Multiple Scripts
- Negative Feedback Management
- On-Demand Recording
- Online Voice Transmission
- Outbound Call Center
- PBX
- Performance Management
- Performance Metrics
- Phone Key Input
- Power Dialer
- Predictive Analytics
- Predictive Dialer
- Preview Dialer
- Progressive Dialer
- Quality Management
- Queue Management
- Real-Time Analytics
- Real-Time Data
- Real-Time Monitoring
- Real-Time Notifications
- Real-Time Reporting
- Real-Time Updates
- Recording
- Reporting & Statistics
- Reporting/Analytics
- Ring Groups
- Role-Based Permissions
- SIP Trunking
- SMS Messaging
- Scheduled Recording
- Screen Recording
- Search/Filter
- Self Service Portal
- Social Media Integration
- Support Ticket Management
- Survey/Poll Management
- Surveys & Feedback
- Text Analysis
- Text to Speech
- Third-Party Integrations
- Trend Analysis
- Unified Communications
- Video Conferencing
- Virtual Call Center
- Virtual Extensions
- Visual Analytics
- VoIP
- VoIP Connection
- Voice Customization
- Voice Mail
- Voicemail Transcription
- Workflow Automation
- Workflow Management
- Workforce Management
- Total features96
- AI Copilot
- AI/Machine Learning
- API
- Access Controls/Permissions
- Activity Dashboard
- Activity Tracking
- Agent Interface
- Alerts/Escalation
- Alerts/Notifications
- Answering Machine Detection
- Appointment Management
- Archiving & Retention
- Auto-Dialer
- Automated Attendant
- Automated Routing
- Automatic Call Distribution
- Automatic Outbound Dialer
- Blended Call Center
- CRM
- Call Center Management
- Call Conferencing
- Call Disposition
- Call List Management
- Call Logging
- Call Monitoring
- Call Queues
- Call Recording
- Call Reporting
- Call Routing
- Call Scheduling
- Call Screening
- Call Scripting
- Call Tagging
- Call Tracking
- Call Tracking Metrics
- Call Transcription
- Call Transfer
- Callback Scheduling
- Caller ID
- Campaign Management
- Campaign Specific Caller ID
- Chat/Messaging
- Chatbot
- Collaboration Tools
- Communication Management
- Computer Telephony Integration
- Contact Database
- Contact Management
- Customer Database
- Customer Experience Management
- Customer History
- Customer Segmentation
- Customizable Caller ID
- Customizable Reports
- Customizable Templates
- Dashboard
- Data Import/Export
- Data Management
- Data Security
- Data Visualization
- Drag & Drop
- Email Management
- Employee Coaching Tools
- Employee Management
- Employee Reward Programs
- Employee Scheduling
- Event Triggered Actions
- FCC Compliance
- FTC Compliance
- Feedback Management
- File Transfer
- For Call Centers
- For Cloud Phone Systems
- For Contact Centers
- For Sales Teams/Organizations
- For iPad Devices
- IVR
- Inbound Call Center
- Integrations Management
- Interaction Tracking
- KPI Monitoring
- Knowledge Management
- Labor Forecasting
- Lead Capture
- Lead Distribution
- Lead Generation
- Lead Management
- Lead Qualification
- List Management
- Live Chat
- Manual Dialer
- Monitoring
- Multi-Campaign
- Multi-Channel Communication
- Multi-Channel Data Collection
- Multi-Channel Management
- Multiple Scoring Models
- Multiple Scripts
- Negative Feedback Management
- On-Demand Recording
- Online Voice Transmission
- Outbound Call Center
- PBX
- Performance Management
- Performance Metrics
- Phone Key Input
- Power Dialer
- Predictive Analytics
- Predictive Dialer
- Preview Dialer
- Progressive Dialer
- Quality Management
- Queue Management
- Real-Time Analytics
- Real-Time Data
- Real-Time Monitoring
- Real-Time Notifications
- Real-Time Reporting
- Real-Time Updates
- Recording
- Reporting & Statistics
- Reporting/Analytics
- Ring Groups
- Role-Based Permissions
- SIP Trunking
- SMS Messaging
- Scheduled Recording
- Screen Recording
- Search/Filter
- Self Service Portal
- Social Media Integration
- Support Ticket Management
- Survey/Poll Management
- Surveys & Feedback
- Text Analysis
- Text to Speech
- Third-Party Integrations
- Trend Analysis
- Unified Communications
- Video Conferencing
- Virtual Call Center
- Virtual Extensions
- Visual Analytics
- VoIP
- VoIP Connection
- Voice Customization
- Voice Mail
- Voicemail Transcription
- Workflow Automation
- Workflow Management
- Workforce Management
Integrations
- Total integrations15
- Dynamics 365
- Freshdesk
- HubSpot Content Hub
- HubSpot Marketing Hub
- HubSpot Sales Hub
- HubSpot Service Hub
- Microsoft Teams
- NetSuite
- Nextiva
- Oracle CRM On Demand
- Oracle Service
- RingCX
- Salesforce Sales Cloud
- Salesforce Service Cloud
- ServiceNow
- SpiceX
- Velocify
- Zapier
- Zendesk Suite
- Zoho CRM
- Zoom Phone
- Total integrations8
- Dynamics 365
- Freshdesk
- HubSpot Content Hub
- HubSpot Marketing Hub
- HubSpot Sales Hub
- HubSpot Service Hub
- Microsoft Teams
- NetSuite
- Nextiva
- Oracle CRM On Demand
- Oracle Service
- RingCX
- Salesforce Sales Cloud
- Salesforce Service Cloud
- ServiceNow
- SpiceX
- Velocify
- Zapier
- Zendesk Suite
- Zoho CRM
- Zoom Phone
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