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Five9 vs Ringover Comparison (2026)
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Good recommendations?
Overview
Five9 is an all-in-one cloud contact center solution for inbound, outbound, blended and omnichannel contact centers world-wide. Powered by Practical AI, Five9 enables agents to provide customer experiences across phone, email, chat, mobile, social and more
Ringover is a 100% Cloud voice - video - chat - text and call center solution focused on team productivity and directly configurable by managers. The key: end-to-end technological control, a user-friendly interface, and support at each step.
- Platforms supported
- Web-based
- iPhone app
- Android app
- Windows Phone app
- Typical customers
- Freelancers
- Small businesses
- Mid size businesses
- Large enterprises
- Customer support
- Phone
- Online
- Knowledge base
- Video tutorials
- Platforms supported
- Web-based
- iPhone app
- Android app
- Windows Phone app
- Typical customers
- Freelancers
- Small businesses
- Mid size businesses
- Large enterprises
- Customer support
- Phone
- Online
- Knowledge base
- Video tutorials
Video & Screenshots
Pricing
User reviews
4.2
487
5
4
3
2
1
233
170
58
16
10
- Value for money
- Ease of use
- Features
- Customer support
66%
would recommend this app4.7
892
5
4
3
2
1
707
147
17
5
16
- Value for money
- Ease of use
- Features
- Customer support
88%
would recommend this appPros
“The combination of call management tools, reporting capabilities, and automated dialling features helped improve efficiency and allowed me to focus more on conversations and less on manual dialling tasks.”
JV
Jordan V.
Life Insurance Sales
“What I liked most about Five9 was its ability to support high-volume outbound calling while keeping call management organized and efficient.”
JV
Jordan V.
Life Insurance Sales
“The platform helped improve productivity and made it easier to manage a large volume of customer interactions throughout the day.”
JV
Jordan V.
Life Insurance Sales
Pros
“Another noteworthy point is the amount of resources available on their website: guides, documentation, and very clear help material for configuring and taking advantage of all the platform's features.”
JS
Jose S.
CCO
“Ringover also provides a lot of documentation and learning resources on their website, which makes the learning curve quite manageable for new users.”
JS
Jose S.
CCO
“The ability to review call transcripts—rather than trawling through recordings—is a real productivity boost, and the call bar helpfully flags when a number falls outside our tariff.”
NV
Nicholas V.
Founder
Cons
“Exchanging DIDs was straight-forward, but getting them registered caused wait times and in turn accrued additional costs.”
NW
Nicholas W.
Operations Manager
“DID maintenance was difficult to manage on the platform.”
NW
Nicholas W.
Operations Manager
“Some enhancements are not available in all Geos, which might cause friction into wanting to deploy new features available for the product”
Victor H.
WFM Manager
Cons
“It was not really well optimized and it kinda made the crm really messy and that frustrated me the most.”
Eric N.
BDR
“Some integrations can be limited, and occasionally there are minor glitches with the mobile app notifications.”
JR
Juan R.
Technology and Digital Product Manager
“Also sometimes it starts playing back old calls and I need to shut the application down and restart it.”
NB
Nikolai B.
Managing Partner
- Vendor responds to reviews
- Last review21 days ago
- Vendor responds to reviews
- Last review12 days ago
Key features
- Total features128
- AI Copilot
- AI/Machine Learning
- API
- Access Controls/Permissions
- Activity Dashboard
- Activity Tracking
- Agent Interface
- Alerts/Escalation
- Alerts/Notifications
- Appointment Management
- Archiving & Retention
- Audio/Video Conferencing
- Auto-Dialer
- Automated Attendant
- Automated Routing
- Automatic Call Distribution
- Automatic Outbound Dialer
- Blended Call Center
- CRM
- CRM & Sales Stack Integration
- Call Center Management
- Call Conferencing
- Call Disposition
- Call List Management
- Call Logging
- Call Monitoring
- Call Queues
- Call Recording
- Call Reporting
- Call Routing
- Call Scheduling
- Call Screening
- Call Scripting
- Call Tagging
- Call Tracking
- Call Tracking Metrics
- Call Transcription
- Call Transfer
- Call Whispering
- Callback Scheduling
- Caller ID
- Caller Profiles
- Campaign Management
- Campaign Specific Caller ID
- Chat/Messaging
- Chatbot
- Collaboration Tools
- Communication Management
- Computer Telephony Integration
- Conferencing
- Contact Database
- Contact Management
- Customer Database
- Customer Experience Management
- Customer History
- Customer Segmentation
- Customizable Reports
- Customizable Templates
- Dashboard
- Data Import/Export
- Data Visualization
- Drag & Drop
- Electronic Faxes
- Electronic Signature
- Email Management
- Embedded AI
- Employee Activity Monitoring
- Employee Coaching Tools
- Employee Directory
- Employee Management
- Employee Reward Programs
- Employee Scheduling
- Event Triggered Actions
- FCC Compliance
- FTC Compliance
- Fax Management
- Feedback Management
- File Sharing
- File Transfer
- For Call Centers
- For Cloud Phone Systems
- For Sales Teams/Organizations
- For iPad Devices
- Group Messaging
- Human-in-the-loop (HITL)
- IVR
- Inbound Call Center
- Integrations Management
- Interaction Tracking
- KPI Monitoring
- Knowledge Management
- Labor Forecasting
- Lead Distribution
- Lead Generation
- List Management
- Live Chat
- Manual Dialer
- Meeting Management
- Mobile Access
- Monitoring
- Multi-Channel Communication
- Multi-Channel Data Collection
- Multi-Channel Management
- Multi-Language
- Multi-User Collaboration
- Multiple Scoring Models
- Multiple Scripts
- Negative Feedback Management
- On-Demand Recording
- Online Voice Transmission
- Outbound Call Center
- PBX
- Performance Management
- Performance Metrics
- Phone Key Input
- Power Dialer
- Pre-recorded Messages
- Predictive Analytics
- Predictive Dialer
- Preview Dialer
- Progressive Dialer
- Prospecting Tools
- Quality Management
- Queue Management
- Real-Time Analytics
- Real-Time Data
- Real-Time Monitoring
- Real-Time Notifications
- Real-Time Reporting
- Real-Time Updates
- Recording
- Remote Access/Control
- Remote Support
- Reporting & Statistics
- Reporting/Analytics
- Revenue-Native Data Model
- Ring Groups
- Role-Based Permissions
- SIP Trunking
- SMS Marketing
- SMS Messaging
- Sales Task Automation & Forecasting
- Scheduled Recording
- Screen Recording
- Screen Sharing
- Search/Filter
- Self Service Portal
- Sentiment Analysis
- Single Sign On
- Social Media Integration
- Softphone
- Support Ticket Management
- Survey/Poll Management
- Surveys & Feedback
- Tagging
- Text Analysis
- Text to Speech
- Third-Party Integrations
- Trend Analysis
- Unified Communications
- Video Call Recording
- Video Chat
- Video Conferencing
- Virtual Call Center
- Virtual Extensions
- Virtual Voicemail
- Visual Analytics
- VoIP
- VoIP Connection
- Voice Customization
- Voice Mail
- Voicemail Transcription
- Workflow Automation
- Workflow Management
- Workforce Management
- Total features120
- AI Copilot
- AI/Machine Learning
- API
- Access Controls/Permissions
- Activity Dashboard
- Activity Tracking
- Agent Interface
- Alerts/Escalation
- Alerts/Notifications
- Appointment Management
- Archiving & Retention
- Audio/Video Conferencing
- Auto-Dialer
- Automated Attendant
- Automated Routing
- Automatic Call Distribution
- Automatic Outbound Dialer
- Blended Call Center
- CRM
- CRM & Sales Stack Integration
- Call Center Management
- Call Conferencing
- Call Disposition
- Call List Management
- Call Logging
- Call Monitoring
- Call Queues
- Call Recording
- Call Reporting
- Call Routing
- Call Scheduling
- Call Screening
- Call Scripting
- Call Tagging
- Call Tracking
- Call Tracking Metrics
- Call Transcription
- Call Transfer
- Call Whispering
- Callback Scheduling
- Caller ID
- Caller Profiles
- Campaign Management
- Campaign Specific Caller ID
- Chat/Messaging
- Chatbot
- Collaboration Tools
- Communication Management
- Computer Telephony Integration
- Conferencing
- Contact Database
- Contact Management
- Customer Database
- Customer Experience Management
- Customer History
- Customer Segmentation
- Customizable Reports
- Customizable Templates
- Dashboard
- Data Import/Export
- Data Visualization
- Drag & Drop
- Electronic Faxes
- Electronic Signature
- Email Management
- Embedded AI
- Employee Activity Monitoring
- Employee Coaching Tools
- Employee Directory
- Employee Management
- Employee Reward Programs
- Employee Scheduling
- Event Triggered Actions
- FCC Compliance
- FTC Compliance
- Fax Management
- Feedback Management
- File Sharing
- File Transfer
- For Call Centers
- For Cloud Phone Systems
- For Sales Teams/Organizations
- For iPad Devices
- Group Messaging
- Human-in-the-loop (HITL)
- IVR
- Inbound Call Center
- Integrations Management
- Interaction Tracking
- KPI Monitoring
- Knowledge Management
- Labor Forecasting
- Lead Distribution
- Lead Generation
- List Management
- Live Chat
- Manual Dialer
- Meeting Management
- Mobile Access
- Monitoring
- Multi-Channel Communication
- Multi-Channel Data Collection
- Multi-Channel Management
- Multi-Language
- Multi-User Collaboration
- Multiple Scoring Models
- Multiple Scripts
- Negative Feedback Management
- On-Demand Recording
- Online Voice Transmission
- Outbound Call Center
- PBX
- Performance Management
- Performance Metrics
- Phone Key Input
- Power Dialer
- Pre-recorded Messages
- Predictive Analytics
- Predictive Dialer
- Preview Dialer
- Progressive Dialer
- Prospecting Tools
- Quality Management
- Queue Management
- Real-Time Analytics
- Real-Time Data
- Real-Time Monitoring
- Real-Time Notifications
- Real-Time Reporting
- Real-Time Updates
- Recording
- Remote Access/Control
- Remote Support
- Reporting & Statistics
- Reporting/Analytics
- Revenue-Native Data Model
- Ring Groups
- Role-Based Permissions
- SIP Trunking
- SMS Marketing
- SMS Messaging
- Sales Task Automation & Forecasting
- Scheduled Recording
- Screen Recording
- Screen Sharing
- Search/Filter
- Self Service Portal
- Sentiment Analysis
- Single Sign On
- Social Media Integration
- Softphone
- Support Ticket Management
- Survey/Poll Management
- Surveys & Feedback
- Tagging
- Text Analysis
- Text to Speech
- Third-Party Integrations
- Trend Analysis
- Unified Communications
- Video Call Recording
- Video Chat
- Video Conferencing
- Virtual Call Center
- Virtual Extensions
- Virtual Voicemail
- Visual Analytics
- VoIP
- VoIP Connection
- Voice Customization
- Voice Mail
- Voicemail Transcription
- Workflow Automation
- Workflow Management
- Workforce Management
Integrations
- Total integrations15
- Access Vincere Evo
- ActiveCampaign
- Amazon S3
- Axonaut
- Bullhorn
- Crisp
- Deskpro
- DigitalOcean
- Dynamics 365
- Efficy CRM
- Freshdesk
- Freshsales
- Google Meet
- Google Workspace
- Gorgias
- HubSpot CRM
- IBM Cloud
- Jira
- Microsoft Azure
- Microsoft Teams
- Modjo
- NetSuite
- Nextiva
- OVHcloud
- Okta
- Oracle Service
- Pipedrive
- RingCX
- Salesforce Platform
- Salesforce Sales Cloud
- Salesforce Service Cloud
- Salesloft
- Scaleway
- Sellsy
- ServiceNow
- Slack
- SpiceX
- SwiftAssess
- Velocify
- Zapier
- Zendesk Suite
- Zoho CRM
- Zoom Events and Webinars
- Zoom Phone
- monday AI Work Platform
- noCRM
- Total integrations35
- Access Vincere Evo
- ActiveCampaign
- Amazon S3
- Axonaut
- Bullhorn
- Crisp
- Deskpro
- DigitalOcean
- Dynamics 365
- Efficy CRM
- Freshdesk
- Freshsales
- Google Meet
- Google Workspace
- Gorgias
- HubSpot CRM
- IBM Cloud
- Jira
- Microsoft Azure
- Microsoft Teams
- Modjo
- NetSuite
- Nextiva
- OVHcloud
- Okta
- Oracle Service
- Pipedrive
- RingCX
- Salesforce Platform
- Salesforce Sales Cloud
- Salesforce Service Cloud
- Salesloft
- Scaleway
- Sellsy
- ServiceNow
- Slack
- SpiceX
- SwiftAssess
- Velocify
- Zapier
- Zendesk Suite
- Zoho CRM
- Zoom Events and Webinars
- Zoom Phone
- monday AI Work Platform
- noCRM
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