Additional information for isoTracker Complaints Management
Key features of isoTracker Complaints Management
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- Quality assurance management
- Corrective actions (CAPA)
- Online customer complaint recording and tracking
- Quick search
- Document control
- Complaint's history
- Attach internal documents
- Pre-loaded lists
- Status progress tracking
- Root cause analysis recording
- Investigation results recording
- Assign corrective & preventive actions
- Due date tracking
- Email templates
- Assignment management
- Request feedback
- Messaging system
- Built-in task notifications
isoTracker helps ensure consistency of customer interaction with access to each complaint's history, including status updates on complaint progress, and the actions that have been taken.
Track trends in customer issues within isoTracker by recording all investigation results and performing a root cause analysis.
Effectively deal with customer concerns or complaints by having them reviewed by an administrator before entering them into the complaints workflow, and assigning a relevant staff member.
Automatically escalate complaints if a response has not been received within a pre-assigned due date.
With isoTracker, users can send a request for feedback from complainants about the resolution process after the issue has been closed.