isoTracker Complaints Management Pricing, Features, Reviews & Comparison of Alternatives

isoTracker Complaints Management

Record, track & route customer complaints

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isoTracker Complaints Management overview

isoTracker is a cloud-based complaints management system that allows organizations to record, track and resolve customer complaints through investigation routing, action issuing, and response escalation. Additional modules can expand the solution into a complete quality management system (QMS) that includes document control, audit management and training.

isoTracker's Complaints Management platform provides a centralized interface for recording and tracking complaints from any location, whether at the desk while responding to a customer’s call, or out in the field via mobile device. Complaints can be entered by any user and then routed to qualified complaints administrators to be assigned based on the complaint’s type and product. The quick search feature helps quickly identify the complainant and the subject from pre-loaded lists. Users are also able to to attach internal and external documents to each case.

Complaints can be routed for investigation to a variety of users, such as a manufacturing site for specific analysis. Users are able to record all non-conformances and identify each relevant root cause. Complaints may also be routed for corrective action and preventive action at any stage of the process, and the administrator may restart an investigation if results are viewed as insufficient. The complete history of a complaint is available throughout the complaint handling process, even after the case has been closed.

Organizations can inform complainants of progress at each stage using modifiable pre-saved templates. isoTracker’s messaging system sends in-built task notifications and reminders to employees whenever a task needs to be actioned. Users can also request feedback from a complainant about the resolution process after the complaint has been resolved or closed.
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Pricing

Pricing options
Value for money
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Devices

Business size

S
M
L

Markets

United States, Australia, Canada, Europe

Supported languages

English
isoTracker Complaints Management screenshot: Record and track customer complaints and route complaints for investigation

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isoTracker Complaints Management pricing

Pricing options
Free trial
Subscription
View Pricing Plans

Use isoTracker's pricing calculator to select currency, user package, subscription period, and modules for a quote via the pricing page on their website.

isoTracker Complaints Management features

Automatic Notifications
Contact History
Surveys & Feedback
Workflow Management

API (185 other apps)
Activity Dashboard (92 other apps)
CRM Integration (78 other apps)
Chat (171 other apps)
Customizable Branding (91 other apps)
Email Integration (83 other apps)
Instant Messaging (89 other apps)
Knowledge Base Management (90 other apps)
Monitoring (90 other apps)
Multi-Channel Communication (85 other apps)
Prioritizing (62 other apps)
Real Time Monitoring (66 other apps)
Reporting & Statistics (107 other apps)
Social Media Integration (79 other apps)
Support Ticket Management (66 other apps)
Third Party Integration (112 other apps)

Additional information for isoTracker Complaints Management

Key features of isoTracker Complaints Management

  • Notifications
  • Quality assurance management
  • Corrective actions (CAPA)
  • Online customer complaint recording and tracking
  • Quick search
  • Document control
  • Complaint's history
  • Workflow
  • Attach internal documents
  • Pre-loaded lists
  • Status progress tracking
  • Root cause analysis recording
  • Investigation results recording
  • Assign corrective & preventive actions
  • Escalation
  • Due date tracking
  • Email templates
  • Reports
  • Assignment management
  • Reminders
  • Request feedback
  • Messaging system
  • Built-in task notifications
  • Routing
View All Features

Benefits

isoTracker helps ensure consistency of customer interaction with access to each complaint's history, including status updates on complaint progress, and the actions that have been taken.

Track trends in customer issues within isoTracker by recording all investigation results and performing a root cause analysis.

Effectively deal with customer concerns or complaints by having them reviewed by an administrator before entering them into the complaints workflow, and assigning a relevant staff member.

Automatically escalate complaints if a response has not been received within a pre-assigned due date.

With isoTracker, users can send a request for feedback from complainants about the resolution process after the issue has been closed.