Resolver Pricing, Features, Reviews & Comparison of Alternatives

Resolver

A solution for the entire organization.

4.42/5 (12 reviews)

Resolver overview

What is Resolver?

Resolver's cloud-based corporate security solutions help organizations reduce uncertainty from risk-based decisions. Resolver's corporate security solutions include incident management and reporting, investigations and case management, command center, physical site assessments, and enterprise security risk management (ESRM).

Resolver’s incident management software is an end-to-end solution for responding to, reporting on, and investigating incidents. It’s an invaluable knowledge base that will help you understand what’s happening and why, so that you can manage resources, minimize impact, and prevent incidents. Get the answers you need on the spot, identify opportunities to strengthen the protection of your organization, and report incident risk, magnitude, and losses based on their estimated financial impact.

Leverage Resolver's investigations and case management software to consider relationships between investigations and incidents and get a comprehensive picture of all information relevant to an investigation. Quickly isolate trends by leveraging pre-existing relationships. Analyze relationships between incidents, individuals, objects, locations and more to develop a comprehensive understanding and visual representation of how information in a database relates to open investigations and cases. Consolidate related incident and investigation data into case records for comprehensive tracking, analysis, and reporting.

With Resolver's ESRM software, connect incident data and risks to improve decision-making and reduce security risk. Report on risks, key controls, and the status of responsive actions in real-time. Identify and quantify assets and security risks associated with each asset, develop risk treatment plans, and continuously improve the ESRM process through increased transparency into risks vs. objectives. Based on the risk management principles and guidelines of ISO 31000.

Command Center by Resolver allows you to combine alarm management, computer-aided dispatch, and incident reporting into one central application. Connect dispatchers directly to officers and share dispatch details, locations, and standard operating procedures to securely and efficiently manage organizational safety. Resolver’s Command Center integrates with existing security systems to centralize your data and allow for quicker response and recovery.
www.resolver.com

Pricing

Value for money
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Devices

Business size

S
M
L

Markets

United States, Asia, Australia, Canada, Europe and 3 other markets, Germany, Middle-East and Africa, United Kingdom

Supported languages

English
Resolver screenshot: Incident Detail ReportResolver screenshot: Incident Performance ReportResolver screenshot: Relationship MapResolver screenshot: Case OverviewResolver screenshot: Command Center

Resolver reviews

Value for money
Features
Ease of use
Customer support
  4.5
  4.4
  4.6
  4.8
Karla Leon

Generate incident reports easily

Used weekly for 6-12 months
Reviewed 2018-07-01
Review Source: Capterra

Very good tool to generate quick and accurate reports, to be able to carry a documentation of the incidents is great.

Pros
a very useful tool, you can easily obtain complete reports and analyzes, as well as its graphic representation to be able to discuss what risks the company runs and propose preventive measures, to control the risks to which the organization is exposed and to start working from them .

Cons
I have no objection, so far everything is going well, it is a tool of easy use and access.

Rating breakdown

Value for money
Ease of use
Features
Customer support

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Ian Weimer, CPA, CMA, CRMA

A fully customizable product with a dedicated staff

Used daily for less than 6 months
Reviewed 2018-11-29
Review Source: Capterra

The developers kept us on track, within budget, they were very knowledgeable and to the extent possible were able to build custmizations to suit our unique needs. The customer support is very helpful and will return requests in a timely manner.

Pros
The software is very customizable and the developers and support team are very knowlegable about how the product can be configured for your organizations direct needs. In instances where they were uncertain of the systems capeabilities, they took it back to their team and came out with a solution, or have it on the list of future enhancements. Best of all, they not only took our suggestions to customize our product, but rather took those suggestions and customized the base product which gets rolled out in an update to all users. The product is very user friendly, and as part of the development/implementation team in our organization, the required level of training for our staff was minimal on how to use the system. There are an endless reporting capabilities. Additionally, they empower our admin team with the abilility to cusomize the system and a support system is in place to assist the modification.

Cons
There are a few features that are lacking, including a calendar/scheduling for task management of reminders to ensure requirements are not overlooked. Additionally, there are the odd anomolies/minor limitations, i.e, some formula/rules that can not be built into the system, inability to add certain fields on views, which have been reported to Resolver and expect to be rectified.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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srikanth jonnalagadda

It's a nice to part of it.

Used daily for 2+ years
Reviewed 2018-05-02
Review Source: Capterra

Pros
there i have find multiple user friendly options and easy to access the and accurate results in the reports.

Cons
there we have few options that are not must elaborated so we need to focus on those ones other than that all look normal.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 8/10

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Daniel Kennedy

GRC Cloud

Used daily for 2+ years
Reviewed 2018-11-28
Review Source: Capterra

GRC Cloud allows us to complete more audits and accomplish our audit plan. We can also monitor how every audit transitions through the workflow to identify bottlenecks in our process.

Pros
GRC Cloud greatly increases the efficiency of our audit department. It handles everything you need for an audit function, including risk assessments, electronic workpapers, audit report generation, review and approval workflows, etc.

Cons
We have a large library of auditable entities, which limits our ability to run some reports at the company level and results in occasional latency.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 9/10

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Brian Ishikawa

Monumental

Used daily for 2+ years
Reviewed 2018-05-01
Review Source: Capterra

This software allowed us to meet several key regulatory related challenges while still allowing us to document and capture the data and metrics that was important to us. On a monthly basis, we take in more than 1,200 incidents. The Perspective product is the vital backbone to our investigations unit. Its parent company has changed and longtime users may perhaps be unaware of the company's future relative to the product.

Pros
The software was very easy to customize; all the while allowing us to obtain the metrics and data fields that we wanted.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Resolver pricing

Contact Resolver for detailed pricing information.

Resolver features

Activity Tracking
Audit Trail
Auditing
Automatic Notifications
Customizable Reporting
Third Party Integration
Workflow Management

API (627 other apps)
Activity Dashboard (515 other apps)
Billing & Invoicing (279 other apps)
Compliance Management (350 other apps)
Data Import/Export (360 other apps)
Document Management (279 other apps)
Document Storage (294 other apps)
Inventory Management (387 other apps)
Inventory Tracking (310 other apps)
Monitoring (278 other apps)
Real Time Data (333 other apps)
Real Time Reporting (282 other apps)
Reporting & Statistics (467 other apps)

Security and privacy

Encryption

Encryption of sensitive data at rest
HTTPS for all pages

Access control

Multi-factor authentication options
This will ask you to sign in with LinkedIn

Additional information for Resolver

Key features of Resolver

  • A single location or implemented worldwide
  • Activity tracking
  • Alerts & workflow
  • Analyze and report on activity volumes
  • Assign new case investigators
  • Associated losses
  • Automatically-generated email notifications
  • Built-in activity log
  • Consolidate related incident and investigation data
  • Corporate security or across multiple departments
  • Customizable
  • Detect patterns and trends
  • Dispatching
  • Document the record of events
  • Generate full case reports
  • Incident reporting
  • Initiate dispatches from a single click
  • Integration capabilities
  • Investigations
  • Manage service requests
  • Service deployment
  • Summary of incident
  • Track routine duties and tasks
  • iOS app
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Benefits

- Automate the collection of information to detect patterns and trends more effectively.
- Quickly capture activity and incident details in a centralized location.
- Intelligently action and query your security data for trending, risk mitigation, and performance metrics.
- Establish trends and identify relationships between seemingly unrelated incidents, activities or individuals.
- Build cases by considering relationships between investigations and incidents to get a comprehensive picture of all information relevant to your investigation.
- Manage and dispatch officers and other response resources.
- Visualize response resources and events with maps and GPS officer tracking.
- Enforce standard operating procedures for consistent event response.
- Integrate access control, video and mass notification systems to simplify event data collection and distribution.
- Assess, document and prioritize risks to your organization’s identified assets.
- Demonstrate the impact your security measures have on your organization.
- Audit your security controls and ensure corrective actions are addressed.