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JIRA Service Management vs Milvus Comparison (2026)
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Good recommendations?
JIRA Service Management
5
444
4
270
3
50
2
12
1
3
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Milvus
5
257
4
36
3
4
2
1
1
0
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Overview
JIRA Service Management is an AI-based platform that unites teams to deliver exceptional service experiences. It helps managers scale support across IT, HR, engineering, and customer service with customizable help centers, automated workflows, and self-service tools. Featuring virtual agents and integration with Atlassian's teamwork graph, it connects people, work, and goals while reducing disruptions and improving incident resolution.
Milvus is an IT management platform which is available only in Portuguese. The system includes capabilities for managing IT assets, help desks, support/issue tickets, service catalogs, remote access, file transfer, device discovery, IT inventory, asset monitoring, customer documentation, and more.
- Platforms supported
- Web-based
- iPhone app
- Android app
- Windows Phone app
- Typical customers
- Freelancers
- Small businesses
- Mid size businesses
- Large enterprises
- Customer support
- Phone
- Online
- Knowledge base
- Video tutorials
- Platforms supported
- Web-based
- iPhone app
- Android app
- Windows Phone app
- Typical customers
- Freelancers
- Small businesses
- Mid size businesses
- Large enterprises
- Customer support
- Phone
- Online
- Knowledge base
- Video tutorials
Video & Screenshots
Pricing
User reviews
4.5
779
5
4
3
2
1
444
270
50
12
3
- Value for money
- Ease of use
- Features
- Customer support
4.8
298
5
4
3
2
1
257
36
4
1
0
- Value for money
- Ease of use
- Features
- Customer support
Pros
Bernice M.
Hr
Adam P.
Managing consultant
Arti R.
Software engineer
Pros
Not enoughreviews yet
Cons
Arti R.
Software engineer
Jarosław K.
Director of Support Services
Jarosław K.
Director of Support Services
Cons
Not enoughreviews yet
- Vendor responds to reviews
- Last review20 days ago
- Vendor responds to reviews
- Last review8 months ago
Key features
- Total features128
- API
- Access Controls/Permissions
- Activity Tracking
- Agile Methodologies
- Alerts/Escalation
- Alerts/Notifications
- Analytics
- Approval Process Control
- Approval Workflow
- Asset Lifecycle Management
- Asset Tracking
- Assignment Management
- Audit Management
- Audit Trail
- Automated Routing
- Autoresponders
- Availability Management
- Backlog Management
- Backup and Recovery
- Barcoding/RFID
- Bug Tracking
- Bug/Issue Capture
- CRM
- Call Center Management
- Capacity Management
- Change Management
- Chat/Messaging
- Chatbot
- Client Portal
- Collaboration Tools
- Commenting/Notes
- Communications Management
- Compliance Management
- Compliance Tracking
- Configuration Management
- Content Management
- Contract Drafting
- Contract/License Management
- Cost Tracking
- Customer Complaint Tracking
- Customer Portal
- Customer Segmentation
- Customer Service Analytics
- Customer Support
- Customizable Branding
- Customizable Fields
- Customizable Forms
- Customizable Reports
- Customizable Templates
- Dashboard
- Data Import/Export
- Document Management
- Document Storage
- Email Alerts
- Email Management
- Feedback Management
- For IT Project Management
- Full Text Search
- GPS
- Help Desk Management
- IT Asset Management
- IT Asset Tracking
- IT Incident Management
- IT Reporting
- Incident Management
- Interaction Tracking
- Inventory Management
- Investigation Management
- Issue Auditing
- Issue Management
- Issue Scheduling
- Issue Tracking
- Knowledge Base Management
- Knowledge Management
- License Management
- Location Tracking
- Macros/Templated Responses
- Maintenance Management
- Maintenance Scheduling
- Mobile Access
- Mobile App
- Monitoring
- Multi-Channel Communication
- Multi-Language
- Network Monitoring
- On Call Scheduling
- Patch Management
- Performance Metrics
- Policy Management
- Prioritization
- Problem Management
- Procurement Management
- Project Management
- Project Tracking
- Projections
- Queue Management
- Real-Time Analytics
- Real-Time Chat
- Real-Time Monitoring
- Real-Time Notifications
- Real-Time Reporting
- Real-Time Updates
- Recurring Issues
- Release Management
- Remote Access/Control
- Remote Monitoring & Management
- Reporting & Statistics
- Reporting/Analytics
- Requisition Management
- Risk Assessment
- Routing
- Rules-Based Workflow
- Safety Incident Management
- Scheduling
- Screen Sharing
- Search
- Search/Filter
- Self Service Portal
- Service Catalog
- Service Level Agreement (SLA) Management
- Service Reporting
- Social Media Integration
- Status Tracking
- Supplier Management
- Support Ticket Management
- Support Ticket Tracking
- Surveys & Feedback
- Task Management
- Team Collaboration
- Templates
- Text Editing
- Third-Party Integrations
- Ticket Management
- Time & Expense Tracking
- Widgets
- Workflow Management
- Total features49
- API
- Access Controls/Permissions
- Activity Tracking
- Agile Methodologies
- Alerts/Escalation
- Alerts/Notifications
- Analytics
- Approval Process Control
- Approval Workflow
- Asset Lifecycle Management
- Asset Tracking
- Assignment Management
- Audit Management
- Audit Trail
- Automated Routing
- Autoresponders
- Availability Management
- Backlog Management
- Backup and Recovery
- Barcoding/RFID
- Bug Tracking
- Bug/Issue Capture
- CRM
- Call Center Management
- Capacity Management
- Change Management
- Chat/Messaging
- Chatbot
- Client Portal
- Collaboration Tools
- Commenting/Notes
- Communications Management
- Compliance Management
- Compliance Tracking
- Configuration Management
- Content Management
- Contract Drafting
- Contract/License Management
- Cost Tracking
- Customer Complaint Tracking
- Customer Portal
- Customer Segmentation
- Customer Service Analytics
- Customer Support
- Customizable Branding
- Customizable Fields
- Customizable Forms
- Customizable Reports
- Customizable Templates
- Dashboard
- Data Import/Export
- Document Management
- Document Storage
- Email Alerts
- Email Management
- Feedback Management
- For IT Project Management
- Full Text Search
- GPS
- Help Desk Management
- IT Asset Management
- IT Asset Tracking
- IT Incident Management
- IT Reporting
- Incident Management
- Interaction Tracking
- Inventory Management
- Investigation Management
- Issue Auditing
- Issue Management
- Issue Scheduling
- Issue Tracking
- Knowledge Base Management
- Knowledge Management
- License Management
- Location Tracking
- Macros/Templated Responses
- Maintenance Management
- Maintenance Scheduling
- Mobile Access
- Mobile App
- Monitoring
- Multi-Channel Communication
- Multi-Language
- Network Monitoring
- On Call Scheduling
- Patch Management
- Performance Metrics
- Policy Management
- Prioritization
- Problem Management
- Procurement Management
- Project Management
- Project Tracking
- Projections
- Queue Management
- Real-Time Analytics
- Real-Time Chat
- Real-Time Monitoring
- Real-Time Notifications
- Real-Time Reporting
- Real-Time Updates
- Recurring Issues
- Release Management
- Remote Access/Control
- Remote Monitoring & Management
- Reporting & Statistics
- Reporting/Analytics
- Requisition Management
- Risk Assessment
- Routing
- Rules-Based Workflow
- Safety Incident Management
- Scheduling
- Screen Sharing
- Search
- Search/Filter
- Self Service Portal
- Service Catalog
- Service Level Agreement (SLA) Management
- Service Reporting
- Social Media Integration
- Status Tracking
- Supplier Management
- Support Ticket Management
- Support Ticket Tracking
- Surveys & Feedback
- Task Management
- Team Collaboration
- Templates
- Text Editing
- Third-Party Integrations
- Ticket Management
- Time & Expense Tracking
- Widgets
- Workflow Management
Integrations
- Total integrations62
- 8x8 Contact Center
- Asana
- Atlas CRM
- Azuqua
- Balsamiq
- BigGantt
- BigPicture
- Bitbucket
- Box
- Checklist for Jira
- Confluence
- Didit
- Docusign
- Dropbox
- Freshdesk
- GitHub
- Gliffy
- Google Analytics 360
- Google Docs
- Google Drive
- Google Sheets
- Hootsuite
- HubSpot CRM Integration for Jira
- Jenkins
- Jira
- Kayako
- LiveChat
- Luciq
- Mermaid Chart
- Metric.ai
- Microsoft 365
- Microsoft 365 for Jira
- Microsoft Excel
- Microsoft Outlook
- Microsoft Power BI
- Microsoft Power BI Connector for Jira
- Microsoft SharePoint
- OKR for Jira
- OneDrive
- PagerDuty
- QAlity Plus
- Quip
- Rewind
- Salesforce Sales Cloud
- ScriptRunner
- ScriptRunner for Jira
- ServiceNow
- Slack
- Tempo Timesheets
- Toggl
- Trello
- UpRaise
- Userlane
- Usersnap
- WBS Gantt Chart for Jira
- Workplace from Meta
- Xray
- Zendesk Suite
- Zephyr Enterprise
- Zephyr Scale
- draw.io
- monday AI Work Platform
- Total integrations1
- 8x8 Contact Center
- Asana
- Atlas CRM
- Azuqua
- Balsamiq
- BigGantt
- BigPicture
- Bitbucket
- Box
- Checklist for Jira
- Confluence
- Didit
- Docusign
- Dropbox
- Freshdesk
- GitHub
- Gliffy
- Google Analytics 360
- Google Docs
- Google Drive
- Google Sheets
- Hootsuite
- HubSpot CRM Integration for Jira
- Jenkins
- Jira
- Kayako
- LiveChat
- Luciq
- Mermaid Chart
- Metric.ai
- Microsoft 365
- Microsoft 365 for Jira
- Microsoft Excel
- Microsoft Outlook
- Microsoft Power BI
- Microsoft Power BI Connector for Jira
- Microsoft SharePoint
- OKR for Jira
- OneDrive
- PagerDuty
- QAlity Plus
- Quip
- Rewind
- Salesforce Sales Cloud
- ScriptRunner
- ScriptRunner for Jira
- ServiceNow
- Slack
- Tempo Timesheets
- Toggl
- Trello
- UpRaise
- Userlane
- Usersnap
- WBS Gantt Chart for Jira
- Workplace from Meta
- Xray
- Zendesk Suite
- Zephyr Enterprise
- Zephyr Scale
- draw.io
- monday AI Work Platform
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