App comparison

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JIRA Service Management Logo
JIRA Service Management
4.5
(648)

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The only ITSM solution built on the Jira platform

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(55)

JIRA Service Management Alternatives & Competitors

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Devices supported


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Integrated with


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Freshservice logo
4.5
(567)

A complete IT service management (ITSM) tool for business

Features

Total

Freshservice logo
JIRA Service Management logo

85

132

112

features in common

85

features in common

Freshservice logo

Freshservice user ratings

Functionality

4.3
(567)

Top features

  • Survey/Poll Management

    5.0

  • Live Chat

    5.0

  • License Management

    5.0

JIRA Service Management logo

JIRA Service Management user ratings

Functionality

4.5
(648)

Top features

  • Remote Monitoring & Management

    5.0

  • Issue Management

    5.0

  • Knowledge Management

    5.0

Pricing

Starting from

$29/month

Value for money

Freshservice logo
4.4

0.1

JIRA Service Management logo
4.3

What users say about Freshservice's value for money

I love the private note feature as well, we can suggest solutions to specialists working on solving an issue before it is escalated. Something else I liked about FS is their asset management utility.
I placed 2 trouble tickets and I had my account suspended because I apparently was harassing them.
SolarWinds Service Desk logo
4.6
(570)

IT Service Desk & Asset Management Software

Features

Total

SolarWinds Service Desk logo
JIRA Service Management logo

70

95

112

features in common

70

features in common

SolarWinds Service Desk logo

SolarWinds Service Desk user ratings

Functionality

4.4
(570)

Top features

  • Compliance Management

    5.0

  • Activity Tracking

    5.0

  • API

    5.0

JIRA Service Management logo

JIRA Service Management user ratings

Functionality

4.5
(648)

Top features

  • Remote Monitoring & Management

    5.0

  • Issue Management

    5.0

  • Knowledge Management

    5.0

Pricing

Starting from

$19/month

Value for money

SolarWinds Service Desk logo
4.5

0.2

JIRA Service Management logo
4.3

What users say about SolarWinds Service Desk's value for money

I am the administrator and I love having the ability to make changes and customization on the fly. The user friendliness of it is well above our previous software we used.
The dashboard and reporting are very helpful. They give us a good picture of how we're doing and where we can improve.
Zendesk Suite logo
4.4
(3.8K)

Service-first CRM company that builds support & sales tools

Features

Total

Zendesk Suite logo
JIRA Service Management logo

76

182

112

features in common

76

features in common

Zendesk Suite logo

Zendesk Suite user ratings

Functionality

4.4
(3.8K)

Top features

  • Audit Trail

    5.0

  • Customer Complaint Tracking

    5.0

  • Voice Mail

    5.0

JIRA Service Management logo

JIRA Service Management user ratings

Functionality

4.5
(648)

Top features

  • Remote Monitoring & Management

    5.0

  • Issue Management

    5.0

  • Knowledge Management

    5.0

Pricing

Starting from

$55/month

Value for money

Zendesk Suite logo
4.2

0.1

JIRA Service Management logo
4.3

What users say about Zendesk Suite's value for money

I love that its very user friendly to use ad easy to manage tasks. I love the interface make it easy to get tickets handled and provide the best customer service for my job.
This was a much appreciated improvement. A great feature is that you can integrated with the big social media platforms like Twitter and Facebook to allow CC to responde quite quickly.
Freshdesk logo
4.5
(3.2K)

Online helpdesk system and customer service software

Features

Total

Freshdesk logo
JIRA Service Management logo

58

115

112

features in common

58

features in common

Freshdesk logo

Freshdesk user ratings

Functionality

4.3
(3.2K)

Top features

  • Feedback Management

    5.0

  • Customer Complaint Tracking

    5.0

  • Widgets

    5.0

JIRA Service Management logo

JIRA Service Management user ratings

Functionality

4.5
(648)

Top features

  • Remote Monitoring & Management

    5.0

  • Issue Management

    5.0

  • Knowledge Management

    5.0

Pricing

Starting from

$15/month

Value for money

Freshdesk logo
4.4

0.1

JIRA Service Management logo
4.3

What users say about Freshdesk's value for money

Freshdesk provides an unrivalled ability to stay on top of client support and issue management. This tool is so far the best in class at supporting our needs in supporting our client base.
It helps me solve customers' inquiry and the best benefit that comes from Freshdesk is it's free. Compared to other paid helpdesks, Freshdesk could still really be worth it.
ServiceNow logo
4.5
(229)

Enterprise IT service cloud solutions

Features

Total

ServiceNow logo
JIRA Service Management logo

48

66

112

features in common

48

features in common

ServiceNow logo

ServiceNow user ratings

Functionality

4.5
(229)

Top features

  • Data Storage Management

    5.0

  • Project Management

    4.8

  • Issue Auditing

    4.8

JIRA Service Management logo

JIRA Service Management user ratings

Functionality

4.5
(648)

Top features

  • Remote Monitoring & Management

    5.0

  • Issue Management

    5.0

  • Knowledge Management

    5.0

Pricing

Value for money

ServiceNow logo
4.2

0.1

JIRA Service Management logo
4.3

What users say about ServiceNow's value for money

KB and Articles for support documents are good. ServiceNow Community is great Help and they resolve most of the Issue there the way the Technical person explain and presenation is good.
It’s far better than the last ITSM tool- Remedy on terms of efficiency and usefulness. Integrating with other tools is most popular in SNOW with easy REST API.
SysAid logo
4.5
(439)

The most advanced AI-powered ITSM platform in the market

Features

Total

SysAid logo
JIRA Service Management logo

81

123

112

features in common

81

features in common

SysAid logo

SysAid user ratings

Functionality

4.5
(439)

Top features

  • Knowledge Management

    5.0

  • Prioritization

    5.0

  • Service Reporting

    5.0

JIRA Service Management logo

JIRA Service Management user ratings

Functionality

4.5
(648)

Top features

  • Remote Monitoring & Management

    5.0

  • Issue Management

    5.0

  • Knowledge Management

    5.0

Pricing

Starting from

$79/month

Value for money

SysAid logo
4.6

0.3

JIRA Service Management logo
4.3

What users say about SysAid's value for money

We've been provided prompt, friendly, and accurate help from both the sales and tech support teams at SysAid over the years. They are always eager to help in any way possible.
Their professional support has always been receptive and their ability to present solution for complex business processes has always been impressive.
ManageEngine ServiceDesk Plus logo
4.4
(206)

Cloud IT Help Desk Software

Features

Total

ManageEngine ServiceDesk Plus logo
JIRA Service Management logo

67

79

112

features in common

67

features in common

ManageEngine ServiceDesk Plus logo

ManageEngine ServiceDesk Plus user ratings

Functionality

4.4
(206)

Top features

  • Prioritization

    5.0

  • Reporting & Statistics

    5.0

  • Service Reporting

    5.0

JIRA Service Management logo

JIRA Service Management user ratings

Functionality

4.5
(648)

Top features

  • Remote Monitoring & Management

    5.0

  • Issue Management

    5.0

  • Knowledge Management

    5.0

Pricing

Starting from

$120/year

Value for money

ManageEngine ServiceDesk Plus logo
4.3
JIRA Service Management logo
4.3

What users say about ManageEngine ServiceDesk Plus' value for money

Software does have occasional hiccups and glitches, but the worst part is their support. It declined so much over the years that it's unbearable now.
This works like a charm and even users with little computerexperience can create tickets. Also the solutions part of servicedesk is awesome.
Atera logo
4.6
(341)

Ultimate All-In-One RMM Tool Suite for MSPs & IT Departments

Features

Total

Atera logo
JIRA Service Management logo

68

134

112

features in common

68

features in common

Atera logo

Atera user ratings

Functionality

4.3
(341)

Top features

  • Real Time Reporting

    5.0

  • Configuration Management

    5.0

  • Real Time Updates

    5.0

JIRA Service Management logo

JIRA Service Management user ratings

Functionality

4.5
(648)

Top features

  • Remote Monitoring & Management

    5.0

  • Issue Management

    5.0

  • Knowledge Management

    5.0

Pricing

Starting from

$99/month

Value for money

Atera logo
4.7

0.4

JIRA Service Management logo
4.3

What users say about Atera's value for money

That gets to be really useful for mundane things like disks getting full and memory getting full. The community shared scripts are great to copy and improve on.
The only thing that has been frustrating is the lack of multimonitor support in Splashtop (the main remote connection software).
Alloy Navigator logo
4.6
(60)

Award winning IT Asset Mgmt and Service Mgmt platform

Features

Total

Alloy Navigator logo
JIRA Service Management logo

82

152

112

features in common

82

features in common

Alloy Navigator logo

Alloy Navigator user ratings

Functionality

4.4
(60)

Top features

  • Inventory Management

    5.0

  • Alerts/Escalation

    5.0

  • Workflow Configuration

    5.0

JIRA Service Management logo

JIRA Service Management user ratings

Functionality

4.5
(648)

Top features

  • Remote Monitoring & Management

    5.0

  • Issue Management

    5.0

  • Knowledge Management

    5.0

Pricing

Starting from

$19/month

Value for money

Alloy Navigator logo
4.5

0.2

JIRA Service Management logo
4.3

What users say about Alloy Navigator's value for money

The help desk and software licensing components really save a lot of time and are easy to use. I've been able to use the software licensing piece to fulfill a Microsoft audit with ease.
I have used this product over many years and enjoy the ease of use and implementation. In the rare event of any issues the support team are excellent and solutions are found very quickly.
C2-ITSM logo
4.3
(14)

The ultimate ITSM platform

Features

Total

C2-ITSM logo
JIRA Service Management logo

78

119

112

features in common

78

features in common

C2-ITSM logo

C2-ITSM user ratings

Functionality

4.0
(14)

Top features

  • Queue Management

    5.0

  • Knowledge Base Management

    5.0

  • Interaction Tracking

    5.0

JIRA Service Management logo

JIRA Service Management user ratings

Functionality

4.5
(648)

Top features

  • Remote Monitoring & Management

    5.0

  • Issue Management

    5.0

  • Knowledge Management

    5.0

Pricing

Starting from

$44/month

Value for money

C2-ITSM logo
4.3
JIRA Service Management logo
4.3

What users say about C2-ITSM's value for money

This is the most robust and wonderfully integrated ITSM I have ever had the ability to use, endorse and build.
This is the most flexible and beautifully integrated ITSM that I have ever had the chance to use, support and develop. It has all the functionnalities you can dream of and they are easy to use.
Vivantio logo
4.3
(177)

Flexible Software. Focused Service.

Features

Total

Vivantio logo
JIRA Service Management logo

87

160

112

features in common

87

features in common

Vivantio logo

Vivantio user ratings

Functionality

4.2
(177)

Top features

  • Real Time Notifications

    5.0

  • Task Management

    5.0

  • Remote Access/Control

    5.0

JIRA Service Management logo

JIRA Service Management user ratings

Functionality

4.5
(648)

Top features

  • Remote Monitoring & Management

    5.0

  • Issue Management

    5.0

  • Knowledge Management

    5.0

Pricing

Starting from

$59/month

Value for money

Vivantio logo
4.3
JIRA Service Management logo
4.3

What users say about Vivantio's value for money

The ease of doing business is the most best thing I found in Vivantio and also the reports it generates is simply awesome.
We have received excellent support from cust care at Vivantio throughout the migration plan, and I really appreciate the care, time and dedication he has shown that has helped us enormously.
Electric AI logo
3.5
(15)

IT management software for managed software providers (MSP)

Features

Total

Electric AI logo
JIRA Service Management logo

36

85

112

features in common

36

features in common

Electric AI logo

Electric AI user ratings

Functionality

3.6
(15)

Top features

  • VPN

    5.0

  • Security Auditing

    5.0

  • Alerts/Notifications

    4.0

JIRA Service Management logo

JIRA Service Management user ratings

Functionality

4.5
(648)

Top features

  • Remote Monitoring & Management

    5.0

  • Issue Management

    5.0

  • Knowledge Management

    5.0

Pricing

Value for money

Electric AI logo
3.4

0.9

JIRA Service Management logo
4.3

What users say about Electric AI's value for money

Feels more conversational, more organic, less clinical than typical email based IT. My customer success manager was committed, insightful, and a great asset.
The ease of accessibility, their quick response time, and the customer service. And Quality Assurance Analyst Dyran White has been an absolute godsend for us.
TOPdesk logo
4.4
(87)

The service management platform that makes service happen

Features

Total

TOPdesk logo
JIRA Service Management logo

73

119

112

features in common

73

features in common

TOPdesk logo

TOPdesk user ratings

Functionality

4.3
(87)

Top features

  • Customizable Fields

    5.0

  • Service Level Agreement (SLA) Management

    5.0

  • Reporting/Analytics

    5.0

JIRA Service Management logo

JIRA Service Management user ratings

Functionality

4.5
(648)

Top features

  • Remote Monitoring & Management

    5.0

  • Issue Management

    5.0

  • Knowledge Management

    5.0

Pricing

Starting from

$66/month

Value for money

TOPdesk logo
4.3
JIRA Service Management logo
4.3

What users say about TOPdesk's value for money

This is very easy to check and improve your own services. I enjoy working with TOPdesk with great pleasure and ease.
The ability to have a self service portal and knowledge bases are great features we are building on a lot. The imeplementation was very good, straightforward, simple and no post implementation issues.
GLPi logo
4.5
(32)

GLPI is an IT Service Management software.

Features

Total

GLPi logo
JIRA Service Management logo

28

36

112

features in common

28

features in common

GLPi logo

GLPi user ratings

Functionality

4.4
(32)

Top features

  • Inventory Tracking

    5.0

  • Support Ticket Tracking

    5.0

  • Knowledge Base Management

    5.0

JIRA Service Management logo

JIRA Service Management user ratings

Functionality

4.5
(648)

Top features

  • Remote Monitoring & Management

    5.0

  • Issue Management

    5.0

  • Knowledge Management

    5.0

Pricing

Starting from

19/month

Value for money

GLPi logo
4.6

0.3

JIRA Service Management logo
4.3

What users say about GLPi's value for money

They praised the software's ability to streamline their IT processes and the ease of use of its user-friendly interface.
All the assets are once updated into the system, It has helped to track assets in and out.
Motadata ServiceOps logo
4.4
(33)

IT service management platform to adopt digital changes

Features

Total

Motadata ServiceOps logo
JIRA Service Management logo

63

105

112

features in common

63

features in common

Motadata ServiceOps logo

Motadata ServiceOps user ratings

Functionality

4.3
(33)

Top features

  • Task Management

    5.0

  • Support Ticket Management

    5.0

  • Release Management

    5.0

JIRA Service Management logo

JIRA Service Management user ratings

Functionality

4.5
(648)

Top features

  • Remote Monitoring & Management

    5.0

  • Issue Management

    5.0

  • Knowledge Management

    5.0

monday.com logo
4.6
(4.6K)

Project Management Made Easy

Features

Total

monday.com logo
JIRA Service Management logo

68

464

112

features in common

68

features in common

monday.com logo

monday.com user ratings

Functionality

4.4
(4.6K)

Top features

  • Dashboard

    5.0

  • Purchasing & Receiving

    5.0

  • Subcontractor Management

    5.0

JIRA Service Management logo

JIRA Service Management user ratings

Functionality

4.5
(648)

Top features

  • Remote Monitoring & Management

    5.0

  • Issue Management

    5.0

  • Knowledge Management

    5.0

Pricing

Starting from

$9/month

Value for money

monday.com logo
4.3
JIRA Service Management logo
4.3

What users say about monday.com's value for money

The best feature of monday.com is its ability to help you integrate your tasks into your calendar. The easy to use tool allows you to efficiently manage projects and meet deadlines.
Visually stunning and satisfying great tool helps in smooth management of our projects, ditching the need for any spreadsheets and manual tracking.
Asana logo
4.5
(12.4K)

The work management platform to organize work across teams.

Features

Total

Asana logo
JIRA Service Management logo

50

233

112

features in common

50

features in common

Asana logo

Asana user ratings

Functionality

4.4
(12.4K)

Top features

  • Process Change Tracking

    5.0

  • Media Planning

    5.0

  • Knowledge Management

    5.0

JIRA Service Management logo

JIRA Service Management user ratings

Functionality

4.5
(648)

Top features

  • Remote Monitoring & Management

    5.0

  • Issue Management

    5.0

  • Knowledge Management

    5.0

Pricing

Starting from

10.99/month

Value for money

Asana logo
4.4

0.1

JIRA Service Management logo
4.3

What users say about Asana's value for money

This has been a great management tool for our company, the integration of comms has been great and has allowed us to cut down on mails as which has been amazing.
The paid version has some excellent functionality additions like dependencies and custom labels/tags, which can be really helpful.
Zoho Desk logo
4.5
(2.1K)

Superior customer service. Lasting experiences.

Features

Total

Zoho Desk logo
JIRA Service Management logo

65

158

112

features in common

65

features in common

Zoho Desk logo

Zoho Desk user ratings

Functionality

4.5
(2.1K)

Top features

  • Customer History

    5.0

  • Workflow Configuration

    5.0

  • Appointment Management

    5.0

JIRA Service Management logo

JIRA Service Management user ratings

Functionality

4.5
(648)

Top features

  • Remote Monitoring & Management

    5.0

  • Issue Management

    5.0

  • Knowledge Management

    5.0

Pricing

Starting from

$14/month

Value for money

Zoho Desk logo
4.5

0.2

JIRA Service Management logo
4.3

What users say about Zoho Desk's value for money

Previous to using Zoho, we were managing all our CS in our email inbox. Items were getting lost or forgotten about and it was driving me crazy.
Zoho Desk is a great addition to the Zoho Suite of products. We appreciate the great value offers in the entire suite.
Pivotal Tracker logo
4.3
(145)

Agile project management tool for developers

Features

Total

Pivotal Tracker logo
JIRA Service Management logo

13

32

112

features in common

13

features in common

Pivotal Tracker logo

Pivotal Tracker user ratings

Functionality

4.2
(145)

Top features

  • File Sharing

    5.0

  • Task Tagging

    5.0

  • Supports Scrum

    5.0

JIRA Service Management logo

JIRA Service Management user ratings

Functionality

4.5