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JIRA Service Management
The only ITSM solution built on the Jira platform
Last updated: February 2025
JIRA Service Management Alternatives & Competitors
Top 2 free alternatives

Total


86
131
112
features in common
86
features in common

Freshservice user ratings
Top features
Survey/Poll Management
Live Chat
Investigation Management

JIRA Service Management user ratings
Top features
Remote Monitoring & Management
Issue Management
Knowledge Management
Pricing
Starting from
$29/month
Value for money
What users say about Freshservice's value for money
Categories in common
- Knowledge Base
- Knowledge Management
- Managed Service Providers (MSP)
- Incident Management
- Service Desk
- Inventory Management
- Help Desk
- IT Asset Management
- ITSM
- IT Service
- IT Management
- Contract Management
- License Management
- Complaint Management
- CMDB
- Change Management
- Remote Support
- IT Project Management
- Business Continuity
- Issue Tracking
- IT Ticketing Systems

Total


75
179
112
features in common
75
features in common

Zendesk Suite user ratings
Top features
Audit Trail
Customer Complaint Tracking
Voice Mail

JIRA Service Management user ratings
Top features
Remote Monitoring & Management
Issue Management
Knowledge Management
Pricing
Starting from
$55/month
Value for money
What users say about Zendesk Suite's value for money
Total


49
72
112
features in common
49
features in common

ServiceNow user ratings
Top features
Financial Management
Performance Monitoring
Support Ticket Tracking

JIRA Service Management user ratings
Top features
Remote Monitoring & Management
Issue Management
Knowledge Management
Pricing
Starting from
$100/month
Value for money
What users say about ServiceNow's value for money
Categories in common

Total


58
112
112
features in common
58
features in common

Freshdesk user ratings
Top features
Problem Management
Customer Complaint Tracking
Drag & Drop

JIRA Service Management user ratings
Top features
Remote Monitoring & Management
Issue Management
Knowledge Management
Pricing
Starting from
$15/month
Value for money
What users say about Freshdesk's value for money

Total


80
122
112
features in common
80
features in common

SysAid user ratings
Top features
Knowledge Management
Service Reporting
Multi-Channel Communication

JIRA Service Management user ratings
Top features
Remote Monitoring & Management
Issue Management
Knowledge Management
Pricing
Starting from
$79/month
Value for money
What users say about SysAid's value for money
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