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JIRA Service Management Logo

The only ITSM solution built on the Jira platform

Last updated: February 2025

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JIRA Service Management Alternatives & Competitors

Top 2 free alternatives

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Features


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Devices supported


User rating


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Integrated with


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Freshservice logo

A complete IT service management (ITSM) tool for business

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Features

Total

Freshservice logo
JIRA Service Management logo

86

131

112

features in common

86

features in common

Freshservice logo

Freshservice user ratings

Functionality

4.3
(595)

Top features

  • Survey/Poll Management

    5.0

  • Live Chat

    5.0

  • Investigation Management

    5.0

JIRA Service Management logo

JIRA Service Management user ratings

Functionality

4.5
(707)

Top features

  • Remote Monitoring & Management

    5.0

  • Issue Management

    5.0

  • Knowledge Management

    5.0

Pricing

Starting from

$29/month

Value for money

Freshservice logo
4.4

0.1

JIRA Service Management logo
4.3

What users say about Freshservice's value for money

I love the private note feature as well, we can suggest solutions to specialists working on solving an issue before it is escalated. Something else I liked about FS is their asset management utility.
I placed 2 trouble tickets and I had my account suspended because I apparently was harassing them.
Zendesk Suite logo

Service-first CRM company that builds support & sales tools

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Features

Total

Zendesk Suite logo
JIRA Service Management logo

75

179

112

features in common

75

features in common

Zendesk Suite logo

Zendesk Suite user ratings

Functionality

4.4
(4K)

Top features

  • Audit Trail

    5.0

  • Customer Complaint Tracking

    5.0

  • Voice Mail

    5.0

JIRA Service Management logo

JIRA Service Management user ratings

Functionality

4.5
(707)

Top features

  • Remote Monitoring & Management

    5.0

  • Issue Management

    5.0

  • Knowledge Management

    5.0

Pricing

Starting from

$55/month

Value for money

Zendesk Suite logo
4.2

0.1

JIRA Service Management logo
4.3

What users say about Zendesk Suite's value for money

I love that its very user friendly to use ad easy to manage tasks. I love the interface make it easy to get tickets handled and provide the best customer service for my job.
This was a much appreciated improvement. A great feature is that you can integrated with the big social media platforms like Twitter and Facebook to allow CC to responde quite quickly.
ServiceNow logo

ITSM for automation & management of IT Enterprise services

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Features

Total

ServiceNow logo
JIRA Service Management logo

49

72

112

features in common

49

features in common

ServiceNow logo

ServiceNow user ratings

Functionality

4.5
(292)

Top features

  • Financial Management

    5.0

  • Performance Monitoring

    5.0

  • Support Ticket Tracking

    4.8

JIRA Service Management logo

JIRA Service Management user ratings

Functionality

4.5
(707)

Top features

  • Remote Monitoring & Management

    5.0

  • Issue Management

    5.0

  • Knowledge Management

    5.0

Pricing

Starting from

$100/month

Value for money

ServiceNow logo
4.2

0.1

JIRA Service Management logo
4.3

What users say about ServiceNow's value for money

IT has improved our customer satisfaction and we have seen great adoption internally. This buy in and results has created good value for us that we are learning how to convert to sustainable revenue.
KB and Articles for support documents are good. ServiceNow Community is great Help and they resolve most of the Issue there the way the Technical person explain and presenation is good.
Freshdesk logo

Online helpdesk system and customer service software

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Features

Total

Freshdesk logo
JIRA Service Management logo

58

112

112

features in common

58

features in common

Freshdesk logo

Freshdesk user ratings

Functionality

4.3
(3.3K)

Top features

  • Problem Management

    5.0

  • Customer Complaint Tracking

    5.0

  • Drag & Drop

    5.0

JIRA Service Management logo

JIRA Service Management user ratings

Functionality

4.5
(707)

Top features

  • Remote Monitoring & Management

    5.0

  • Issue Management

    5.0

  • Knowledge Management

    5.0

Pricing

Starting from

$15/month

Value for money

Freshdesk logo
4.4

0.1

JIRA Service Management logo
4.3

What users say about Freshdesk's value for money

Freshdesk provides an unrivalled ability to stay on top of client support and issue management. This tool is so far the best in class at supporting our needs in supporting our client base.
It helps me solve customers' inquiry and the best benefit that comes from Freshdesk is it's free. Compared to other paid helpdesks, Freshdesk could still really be worth it.
SysAid logo

The most advanced AI-powered ITSM platform in the market

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Features

Total

SysAid logo
JIRA Service Management logo

80

122

112

features in common

80

features in common

SysAid logo

SysAid user ratings

Functionality

4.5
(482)

Top features

  • Knowledge Management

    5.0

  • Service Reporting

    5.0

  • Multi-Channel Communication

    5.0

JIRA Service Management logo

JIRA Service Management user ratings

Functionality

4.5
(707)

Top features

  • Remote Monitoring & Management

    5.0

  • Issue Management

    5.0

  • Knowledge Management

    5.0

Pricing

Starting from

$79/month

Value for money

SysAid logo
4.5

0.2

JIRA Service Management logo
4.3

What users say about SysAid's value for money

We've been provided prompt, friendly, and accurate help from both the sales and tech support teams at SysAid over the years. They are always eager to help in any way possible.
Their professional support has always been receptive and their ability to present solution for complex business processes has always been impressive.