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JivoChat vs tawk.to Comparison (2026)
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Good recommendations?
Overview
JivoChat is a live chat software that offers customizable web & mobile chat widgets with 20 language options, and web-based, desktop, and mobile agent apps, including real-time visitor monitoring, pageview histories, email chat transcripts, file transfers, canned responses, customer ratings, & more
tawk.to is a cloud-based live chat & messaging solution designed to help businesses of all sizes connect with customers via a mobile application or website. The platform allows users to view chat history, as well as performance analytics, & monitor customer communication via customizable pages.
- Platforms supported
- Web-based
- iPhone app
- Android app
- Windows Phone app
- Typical customers
- Freelancers
- Small businesses
- Mid size businesses
- Large enterprises
- Customer support
- Phone
- Online
- Knowledge base
- Video tutorials
- Platforms supported
- Web-based
- iPhone app
- Android app
- Windows Phone app
- Typical customers
- Freelancers
- Small businesses
- Mid size businesses
- Large enterprises
- Customer support
- Phone
- Online
- Knowledge base
- Video tutorials
Video & Screenshots
Pricing
User reviews
4.6
105
5
4
3
2
1
77
20
4
1
3
- Value for money
- Ease of use
- Features
- Customer support
4.6
345
5
4
3
2
1
223
102
13
3
4
- Value for money
- Ease of use
- Features
- Customer support
Pros
Eugene B.
CEO
Paddy M.
Safety, Health, Environment and Quality Manager
Sam B.
Operations Manager
Pros
Andrea L.
Innovation Manager
Andrea L.
Innovation Manager
Andrea L.
Innovation Manager
Cons
Henry T.
Advisor
Arup R.
Regional Manager
bakka e.
showroom analyst
Cons
Harish K.
Lead Web Developer
Oscar S.
Operations Manager
Tristan W.
Creative Lead
- Vendor responds to reviews
- Last reviewa year ago
- Vendor responds to reviews
- Last review4 months ago
Key features
- Total features74
- API
- Activity Dashboard
- Alerts/Escalation
- Alerts/Notifications
- Audio/Video Conferencing
- Automatic Call Distribution
- Autoresponders
- CRM
- Call Center Management
- Call Monitoring
- Call Recording
- Call Routing
- Call Transfer
- Callback Scheduling
- Caller ID
- Canned Responses
- Chat Transcript
- Chat/Messaging
- Collaboration Tools
- Computer Telephony Integration
- Contact Management
- Customer Database
- Customer History
- Customizable Branding
- Customizable Caller ID
- Data Import/Export
- Email Management
- Feedback Management
- File Management
- File Sharing
- For Startups
- Geotargeting
- IVR
- Inbox Management
- Interaction Tracking
- Interactive Content
- Lead Capture
- Lead Management
- Live Chat
- Mobile Access
- Monitoring
- Multi-Channel Communication
- Multi-Language
- Offline Form
- On-Demand Communications
- Opportunity Management
- Performance Metrics
- Proactive Chat
- Real-Time Analytics
- Real-Time Monitoring
- Real-Time Notifications
- Real-Time Updates
- Real-time Consumer-facing Chat
- Reminders
- Reporting & Statistics
- Reporting/Analytics
- Ring Groups
- SIP Trunking
- SMS Messaging
- Screen Sharing
- Search/Filter
- Single Sign On
- Social Media Integration
- Support Ticket Management
- Surveys & Feedback
- Task Management
- Third-Party Integrations
- Transcripts/Chat History
- Transfers/Routing
- Two-Way Audio & Video
- Unified Communications
- Video Conferencing
- Video Support
- Workflow Management
- Total features23
- API
- Activity Dashboard
- Alerts/Escalation
- Alerts/Notifications
- Audio/Video Conferencing
- Automatic Call Distribution
- Autoresponders
- CRM
- Call Center Management
- Call Monitoring
- Call Recording
- Call Routing
- Call Transfer
- Callback Scheduling
- Caller ID
- Canned Responses
- Chat Transcript
- Chat/Messaging
- Collaboration Tools
- Computer Telephony Integration
- Contact Management
- Customer Database
- Customer History
- Customizable Branding
- Customizable Caller ID
- Data Import/Export
- Email Management
- Feedback Management
- File Management
- File Sharing
- For Startups
- Geotargeting
- IVR
- Inbox Management
- Interaction Tracking
- Interactive Content
- Lead Capture
- Lead Management
- Live Chat
- Mobile Access
- Monitoring
- Multi-Channel Communication
- Multi-Language
- Offline Form
- On-Demand Communications
- Opportunity Management
- Performance Metrics
- Proactive Chat
- Real-Time Analytics
- Real-Time Monitoring
- Real-Time Notifications
- Real-Time Updates
- Real-time Consumer-facing Chat
- Reminders
- Reporting & Statistics
- Reporting/Analytics
- Ring Groups
- SIP Trunking
- SMS Messaging
- Screen Sharing
- Search/Filter
- Single Sign On
- Social Media Integration
- Support Ticket Management
- Surveys & Feedback
- Task Management
- Third-Party Integrations
- Transcripts/Chat History
- Transfers/Routing
- Two-Way Audio & Video
- Unified Communications
- Video Conferencing
- Video Support
- Workflow Management
Integrations
- Total integrations25
- Adobe Commerce
- BigCommerce
- Bitrix24
- Brevo
- Cayzu
- Cloudflare
- Drupal
- Ecwid
- Freshdesk
- Google Ads
- Google Analytics 360
- HubSpot CRM
- Jira
- Joomla
- Kommo
- Meta for Business
- OpenCart
- Pipedrive
- PrestaShop
- Salesforce Service Cloud
- Shopify
- Slack
- Squarespace
- Weebly
- WordPress
- Zapier
- Zen Cart
- Zendesk Suite
- Zoho CRM
- Total integrations14
- Adobe Commerce
- BigCommerce
- Bitrix24
- Brevo
- Cayzu
- Cloudflare
- Drupal
- Ecwid
- Freshdesk
- Google Ads
- Google Analytics 360
- HubSpot CRM
- Jira
- Joomla
- Kommo
- Meta for Business
- OpenCart
- Pipedrive
- PrestaShop
- Salesforce Service Cloud
- Shopify
- Slack
- Squarespace
- Weebly
- WordPress
- Zapier
- Zen Cart
- Zendesk Suite
- Zoho CRM
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