KLX ESM - 2026 Pricing, Features, Reviews & Alternatives

KLX ESM is an enterprise service management and IT service management platform developed and hosted entirely in France. The system provides a comprehensive solution for managing IT services, HR processes, maintenance, and business operations, specifically designed for small and medium-sized enterprises and mid-sized companies. KLX ESM centralizes all internal requests, automates workflows, and enhances collaboration between departments, transforming service centers into performance drivers while offering employees a smooth, modern, and unified daily experience. The platform's ITIL-compliant architecture ensures organizations can quickly deploy and customize the system to meet their specific operational requirements while maintaining complete digital sovereignty and native GDPR compliance.

The platform features a modern self-service portal with intelligent forms and real-time request tracking that enhances user autonomy while reducing support team workload. Its service catalog functionality provides a clear, structured, and fully customizable interface where employees can quickly locate needed services without unnecessarily engaging support staff. KLX ESM includes comprehensive incident management with automated routing, priority assignment, SLA alerts, and real-time performance indicators. The system's knowledge management capabilities allow organizations to create, organize, and share knowledge articles and procedures, centralizing documentation to help teams resolve recurring requests more efficiently.

KLX ESM offers data-driven management through customizable dashboards and detailed reports that track key performance indicators in real-time, enabling informed decision-making and process optimization. The platform features workflow automation through customizable business rules and automatically triggered actions that optimize service efficiency and consistency, allowing teams to focus on value-creating activities. Additionally, KLX ESM seamlessly integrates with various third-party applications including Active Directory, Office 365, and Microsoft Teams, allowing organizations to connect the platform with their existing business tools.