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LiveAgent vs Inxide Comparison (2026)
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Good recommendations?
Overview
LiveAgent is the ultimate help desk software with 138+ powerful features. It helps businesses manage multi channel communication via help desk tickets from a unified inbox. Join companies like BMW, Yamaha, and Huawei in CS excellence. Start with a 1 month free trial, no credit card required.
Inxide by Increso is a conversational AI platform, which helps contact centers personalize interactions through various technologies such as biometric recognition, Natural Language Processing (NLP), smart speaker, and deep learning.
- Platforms supported
- Web-based
- iPhone app
- Android app
- Windows Phone app
- Typical customers
- Freelancers
- Small businesses
- Mid size businesses
- Large enterprises
- Customer support
- Phone
- Online
- Knowledge base
- Video tutorials
- Platforms supported
- Web-based
- iPhone app
- Android app
- Windows Phone app
- Typical customers
- Freelancers
- Small businesses
- Mid size businesses
- Large enterprises
- Customer support
- Phone
- Online
- Knowledge base
- Video tutorials
Video & Screenshots
Pricing
User reviews
4.7
1.7K
5
4
3
2
1
1.2K
459
49
6
1
- Value for money
- Ease of use
- Features
- Customer support
4.6
10
5
4
3
2
1
6
4
0
0
0
- Value for money
- Ease of use
- Features
- Customer support
Pros
Titus T.
Administrative Manager
Kamlesh M.
marketing consultant
Andhale r.
Customer service associate
Pros
Not enoughreviews yet
Cons
Alex F.
President
Alex F.
President
Sebastian L.
Administrator
Cons
Not enoughreviews yet
- Vendor responds to reviews
- Last reviewa month ago
- Vendor responds to reviews
- Last review4 years ago
Key features
- Total features103
- AI Copilot
- AI Summarization
- AI Text Generation
- AI/Machine Learning
- API
- Access Controls/Permissions
- Activity Dashboard
- Activity Tracking
- Agent Interface
- Alerts/Escalation
- Alerts/Notifications
- Analytics
- Artificial Intelligence
- Attachments/Screencasts
- Auto-Dialer
- Automated Responses
- Automated Routing
- Automated response
- Automatic Call Distribution
- Automation
- Autonomous Task Execution
- Autoresponders
- Batch Processing
- Blended Call Center
- Branding
- Business Process Automation
- CRM
- Call Center Management
- Call Disposition
- Call List Management
- Call Logging
- Call Monitoring
- Call Recording
- Call Reporting
- Call Routing
- Call Scripting
- Call Tracking
- Call Transfer
- Callback Scheduling
- Caller ID
- Campaign Management
- Chat/Messaging
- Chatbot
- Co-Browsing
- Collaboration Tools
- Community Forums
- Computer Telephony Integration
- Conferencing
- Contact Database
- Contact Management
- Conversation Archiving
- Conversation Intelligence
- Customer Database
- Customer Experience Management
- Customer Profiles
- Customizable Branding
- Customizable Fields
- Customizable Reports
- Customizable Templates
- Dashboard
- Dashboards
- Data Import/Export
- Data Security
- Document Storage
- Email Management
- Email Templates
- Email Tracking
- Email to Case
- Gamification
- Generative AI
- Help Desk
- IVR
- Inbound Call Center
- Inbox Management
- Integrations
- Interaction Tracking
- Interactive Content
- Internationalization
- Key Performance Indicators
- Knowledge Base
- Knowledge Base Management
- Language Detection
- Lead Development
- Live Chat
- Macros
- Macros/Templated Responses
- Manual Dialer
- Mentions
- Messaging
- Mobile Access
- Mobile App
- Mobile Optimization
- Mobile User Support
- Monitoring
- Multi-Channel Communication
- Multi-Channel Management
- Multi-Language
- Multiple Data Sources
- Multiple Scripts
- Natural Language Interaction
- Natural Language Processing
- Notifications
- Outbound Call Center
- Performance & Reliability
- Performance Management
- Performance Metrics
- Personalization
- Phone
- Phone Key Input
- Pre-recorded Messages
- Predictive Analytics
- Predictive Dialer
- Prioritization
- Proactive Assistance
- Proactive Chat
- Progressive Dialer
- Quality Management
- Queue Management
- Real-Time Chat
- Real-Time Monitoring
- Real-Time Notifications
- Real-time Consumer-facing Chat
- Reporting
- Reporting & Statistics
- Reporting/Analytics
- SMS Messaging
- Searchable Articles
- Secure Data Storage
- Self Service Portal
- Sentiment Analysis
- Service Level Agreement (SLA) Management
- Single Sign On
- Social
- Social Media Integration
- Speech Recognition
- Support Ticket Management
- Survey/Poll Management
- Surveys
- Surveys & Feedback
- Tagging
- Targeted Emails
- Task Automation
- Task Management
- Team Inbox
- Template Management
- Text to Speech
- Third-Party Integrations
- Ticket Collaboration
- Ticket Creation User Experience
- Ticket Management
- Ticket Response User Experience
- Tickets
- User, Role, and Access Management
- Video Chat
- Video Support
- Virtual Personal Assistant (VPA)
- Visitor Activity
- VoIP
- VoIP Connection
- Voice
- Voice Customization
- Voice Mail
- Workflow
- Workflow Automation
- Workflow Management
- Workforce Management
- Total features102
- AI Copilot
- AI Summarization
- AI Text Generation
- AI/Machine Learning
- API
- Access Controls/Permissions
- Activity Dashboard
- Activity Tracking
- Agent Interface
- Alerts/Escalation
- Alerts/Notifications
- Analytics
- Artificial Intelligence
- Attachments/Screencasts
- Auto-Dialer
- Automated Responses
- Automated Routing
- Automated response
- Automatic Call Distribution
- Automation
- Autonomous Task Execution
- Autoresponders
- Batch Processing
- Blended Call Center
- Branding
- Business Process Automation
- CRM
- Call Center Management
- Call Disposition
- Call List Management
- Call Logging
- Call Monitoring
- Call Recording
- Call Reporting
- Call Routing
- Call Scripting
- Call Tracking
- Call Transfer
- Callback Scheduling
- Caller ID
- Campaign Management
- Chat/Messaging
- Chatbot
- Co-Browsing
- Collaboration Tools
- Community Forums
- Computer Telephony Integration
- Conferencing
- Contact Database
- Contact Management
- Conversation Archiving
- Conversation Intelligence
- Customer Database
- Customer Experience Management
- Customer Profiles
- Customizable Branding
- Customizable Fields
- Customizable Reports
- Customizable Templates
- Dashboard
- Dashboards
- Data Import/Export
- Data Security
- Document Storage
- Email Management
- Email Templates
- Email Tracking
- Email to Case
- Gamification
- Generative AI
- Help Desk
- IVR
- Inbound Call Center
- Inbox Management
- Integrations
- Interaction Tracking
- Interactive Content
- Internationalization
- Key Performance Indicators
- Knowledge Base
- Knowledge Base Management
- Language Detection
- Lead Development
- Live Chat
- Macros
- Macros/Templated Responses
- Manual Dialer
- Mentions
- Messaging
- Mobile Access
- Mobile App
- Mobile Optimization
- Mobile User Support
- Monitoring
- Multi-Channel Communication
- Multi-Channel Management
- Multi-Language
- Multiple Data Sources
- Multiple Scripts
- Natural Language Interaction
- Natural Language Processing
- Notifications
- Outbound Call Center
- Performance & Reliability
- Performance Management
- Performance Metrics
- Personalization
- Phone
- Phone Key Input
- Pre-recorded Messages
- Predictive Analytics
- Predictive Dialer
- Prioritization
- Proactive Assistance
- Proactive Chat
- Progressive Dialer
- Quality Management
- Queue Management
- Real-Time Chat
- Real-Time Monitoring
- Real-Time Notifications
- Real-time Consumer-facing Chat
- Reporting
- Reporting & Statistics
- Reporting/Analytics
- SMS Messaging
- Searchable Articles
- Secure Data Storage
- Self Service Portal
- Sentiment Analysis
- Service Level Agreement (SLA) Management
- Single Sign On
- Social
- Social Media Integration
- Speech Recognition
- Support Ticket Management
- Survey/Poll Management
- Surveys
- Surveys & Feedback
- Tagging
- Targeted Emails
- Task Automation
- Task Management
- Team Inbox
- Template Management
- Text to Speech
- Third-Party Integrations
- Ticket Collaboration
- Ticket Creation User Experience
- Ticket Management
- Ticket Response User Experience
- Tickets
- User, Role, and Access Management
- Video Chat
- Video Support
- Virtual Personal Assistant (VPA)
- Visitor Activity
- VoIP
- VoIP Connection
- Voice
- Voice Customization
- Voice Mail
- Workflow
- Workflow Automation
- Workflow Management
- Workforce Management
Integrations
- Total integrations2
- 3CX
- Customer Portal
- Total integrationsN/A
- 3CX
- Customer Portal
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