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LiveAgent vs Rely Comparison (2026)
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Good recommendations?
Overview
LiveAgent is the ultimate help desk software with 138+ powerful features. It helps businesses manage multi channel communication via help desk tickets from a unified inbox. Join companies like BMW, Yamaha, and Huawei in CS excellence. Start with a 1 month free trial, no credit card required.
Rely is an intelligent case management system that helps organizations prevent, detect and respond to workplace issues, such as bullying, harassment, discrimination, violence, and abuse. It helps administrators address the root causes of issues to help prevent the same issues from happening over and over again.
- Platforms supported
- Web-based
- iPhone app
- Android app
- Windows Phone app
- Typical customers
- Freelancers
- Small businesses
- Mid size businesses
- Large enterprises
- Customer support
- Phone
- Online
- Knowledge base
- Video tutorials
- Platforms supported
- Web-based
- iPhone app
- Android app
- Windows Phone app
- Typical customers
- Freelancers
- Small businesses
- Mid size businesses
- Large enterprises
- Customer support
- Phone
- Online
- Knowledge base
- Video tutorials
Video & Screenshots
Pricing
User reviews
4.7
1.7K
5
4
3
2
1
1.2K
459
49
6
1
- Value for money
- Ease of use
- Features
- Customer support
4.8
14
5
4
3
2
1
11
3
0
0
0
- Value for money
- Ease of use
- Features
- Customer support
Pros
Titus T.
Administrative Manager
Kamlesh M.
marketing consultant
Andhale r.
Customer service associate
Pros
Not enoughreviews yet
Cons
Alex F.
President
Alex F.
President
Sebastian L.
Administrator
Cons
Not enoughreviews yet
- Vendor responds to reviews
- Last reviewa month ago
- Vendor responds to reviews
- Last review5 months ago
Key features
- Total features103
- AI Copilot
- AI Summarization
- AI Text Generation
- API
- Access Controls/Permissions
- Activity Dashboard
- Activity Tracking
- Alerts/Escalation
- Alerts/Notifications
- Anonymous Feedback
- Approval Process Control
- Artificial Intelligence
- Assignment Management
- Attachments/Screencasts
- Audit Management
- Audit Trail
- Automated Responses
- Automated Routing
- Automated response
- Automation
- Autonomous Task Execution
- Autoresponders
- Branding
- CRM
- Call Center Management
- Call Scripting
- Case Management
- Case Notes
- Categorization/Grouping
- Chat/Messaging
- Chatbot
- Co-Browsing
- Collaboration Tools
- Commenting/Notes
- Community Forums
- Compliance Management
- Configurable Workflow
- Contact Management
- Conversation Archiving
- Conversation Intelligence
- Corrective and Preventive Actions (CAPA)
- Customer Database
- Customer Profiles
- Customizable Branding
- Customizable Fields
- Customizable Forms
- Customizable Questions
- Customizable Reports
- Customizable Templates
- Dashboard
- Data Import/Export
- Data Management
- Data Security
- Data Storage Management
- Data Visualization
- Document Management
- Drag & Drop
- Email Alerts
- Email Management
- Email Templates
- Email to Case
- Employee Database
- Employee Management
- Event Logs
- Evidence Management
- Forms Management
- Gamification
- Generative AI
- Help Desk
- IVR
- Inbox Management
- Incident Management
- Incident Reporting
- Intake Management
- Integrations
- Interaction Tracking
- Internationalization
- Investigation Management
- Issue Auditing
- Issue Management
- Issue Tracking
- Key Performance Indicators
- Knowledge Base
- Knowledge Base Management
- Language Detection
- Lead Development
- Live Chat
- Macros
- Macros/Templated Responses
- Mentions
- Messaging
- Mobile Access
- Mobile Alerts
- Mobile App
- Mobile Optimization
- Mobile User Support
- Multi-Channel Communication
- Multi-Channel Management
- Multi-Language
- Multi-Location
- Multiple Data Sources
- Natural Language Interaction
- Notifications
- Performance & Reliability
- Performance Management
- Performance Metrics
- Personalization
- Phone
- Policy Management
- Predictive Analytics
- Prioritization
- Proactive Assistance
- Proactive Chat
- Queue Management
- Real-Time Chat
- Real-Time Monitoring
- Real-Time Notifications
- Real-Time Reporting
- Real-Time Updates
- Records Management
- Recurring Issues
- Reminders
- Reporting
- Reporting & Statistics
- Reporting/Analytics
- Risk Analysis
- Risk Assessment
- Role-Based Permissions
- Rules-Based Workflow
- SSL Security
- Safety Incident Management
- Search/Filter
- Searchable Articles
- Secure Data Storage
- Self Service Portal
- Service Level Agreement (SLA) Management
- Single Sign On
- Social
- Social Media Integration
- Status Tracking
- Support Ticket Management
- Surveys
- Surveys & Feedback
- Tagging
- Targeted Emails
- Task Automation
- Task Management
- Task Progress Tracking
- Team Inbox
- Third-Party Integrations
- Ticket Collaboration
- Ticket Creation User Experience
- Ticket Management
- Ticket Response User Experience
- Tickets
- Two-Factor Authentication
- User, Role, and Access Management
- Video Chat
- Visitor Activity
- Voice
- Web Forms
- Workflow
- Workflow Automation
- Workflow Management
- Total features88
- AI Copilot
- AI Summarization
- AI Text Generation
- API
- Access Controls/Permissions
- Activity Dashboard
- Activity Tracking
- Alerts/Escalation
- Alerts/Notifications
- Anonymous Feedback
- Approval Process Control
- Artificial Intelligence
- Assignment Management
- Attachments/Screencasts
- Audit Management
- Audit Trail
- Automated Responses
- Automated Routing
- Automated response
- Automation
- Autonomous Task Execution
- Autoresponders
- Branding
- CRM
- Call Center Management
- Call Scripting
- Case Management
- Case Notes
- Categorization/Grouping
- Chat/Messaging
- Chatbot
- Co-Browsing
- Collaboration Tools
- Commenting/Notes
- Community Forums
- Compliance Management
- Configurable Workflow
- Contact Management
- Conversation Archiving
- Conversation Intelligence
- Corrective and Preventive Actions (CAPA)
- Customer Database
- Customer Profiles
- Customizable Branding
- Customizable Fields
- Customizable Forms
- Customizable Questions
- Customizable Reports
- Customizable Templates
- Dashboard
- Data Import/Export
- Data Management
- Data Security
- Data Storage Management
- Data Visualization
- Document Management
- Drag & Drop
- Email Alerts
- Email Management
- Email Templates
- Email to Case
- Employee Database
- Employee Management
- Event Logs
- Evidence Management
- Forms Management
- Gamification
- Generative AI
- Help Desk
- IVR
- Inbox Management
- Incident Management
- Incident Reporting
- Intake Management
- Integrations
- Interaction Tracking
- Internationalization
- Investigation Management
- Issue Auditing
- Issue Management
- Issue Tracking
- Key Performance Indicators
- Knowledge Base
- Knowledge Base Management
- Language Detection
- Lead Development
- Live Chat
- Macros
- Macros/Templated Responses
- Mentions
- Messaging
- Mobile Access
- Mobile Alerts
- Mobile App
- Mobile Optimization
- Mobile User Support
- Multi-Channel Communication
- Multi-Channel Management
- Multi-Language
- Multi-Location
- Multiple Data Sources
- Natural Language Interaction
- Notifications
- Performance & Reliability
- Performance Management
- Performance Metrics
- Personalization
- Phone
- Policy Management
- Predictive Analytics
- Prioritization
- Proactive Assistance
- Proactive Chat
- Queue Management
- Real-Time Chat
- Real-Time Monitoring
- Real-Time Notifications
- Real-Time Reporting
- Real-Time Updates
- Records Management
- Recurring Issues
- Reminders
- Reporting
- Reporting & Statistics
- Reporting/Analytics
- Risk Analysis
- Risk Assessment
- Role-Based Permissions
- Rules-Based Workflow
- SSL Security
- Safety Incident Management
- Search/Filter
- Searchable Articles
- Secure Data Storage
- Self Service Portal
- Service Level Agreement (SLA) Management
- Single Sign On
- Social
- Social Media Integration
- Status Tracking
- Support Ticket Management
- Surveys
- Surveys & Feedback
- Tagging
- Targeted Emails
- Task Automation
- Task Management
- Task Progress Tracking
- Team Inbox
- Third-Party Integrations
- Ticket Collaboration
- Ticket Creation User Experience
- Ticket Management
- Ticket Response User Experience
- Tickets
- Two-Factor Authentication
- User, Role, and Access Management
- Video Chat
- Visitor Activity
- Voice
- Web Forms
- Workflow
- Workflow Automation
- Workflow Management
Integrations
- Total integrations2
- 3CX
- Bamboo
- Customer Portal
- ELMO Software
- HiBob
- Lattice
- SAP Customer Data Platform
- SAP Customer Experience
- Slack
- Workday HCM
- Workday Workforce Management
- Total integrations9
- 3CX
- Bamboo
- Customer Portal
- ELMO Software
- HiBob
- Lattice
- SAP Customer Data Platform
- SAP Customer Experience
- Slack
- Workday HCM
- Workday Workforce Management
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