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LiveChat vs Gorgias Comparison
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Overview
LiveChat: Loved worldwide! Used by over 27,000 companies! Delivering answers to questions from the customers on the spot....
Gorgias is an all-in-one customer service, customer support, and live chat helpdesk for Shopify, Magento, and BigCommerce...
- Platforms supported
- Web-based
- iPhone app
- Android app
- Windows Phone app
- Typical customers
- Freelancers
- Small businesses
- Mid size businesses
- Large enterprises
- Customer support
- Phone
- Online
- Knowledge base
- Video tutorials
- Platforms supported
- Web-based
- iPhone app
- Android app
- Windows Phone app
- Typical customers
- Freelancers
- Small businesses
- Mid size businesses
- Large enterprises
- Customer support
- Phone
- Online
- Knowledge base
- Video tutorials
Screenshots
Pricing
Starting from
$16/mo.month
- Free trial available
- No credit card required
- Free account
- Subscription based
Starting from
$60/mo.month
- Free trial available
- No credit card required
- Free account
- Subscription based
User reviews
4.6
5
4
3
2
1
776
277
43
7
2
- Value for money
- Ease of use
- Features
- Customer support
98%
would recommend this appPros
I also am pleased with the ticket function with this software. I like that I can see what guests are typing before they have sent the message so I can answer effectively and efficiently.
I really like Live Chat because of the benefits of communication offered to the community on various internet platforms, I think this is an amazing tool and needs to be further developed.
The only thing I liked about this software was the ease of navigation. I don't have anything else of importance to say that is good about this product.
Pros
Frequent updates are nice, the software is continuously improving. We are really happy Gorgias users.
Powerful rules and macro engine, Seamless shopify integration. Support is proactive and good.
Overall, Gorgias is a great tool for staying on top of customer feedback and providing excellent customer service.
Cons
On occasion LiveChat will loop in connect mode and stay stuck. I have had customers angry or more angry because they end up having to call anyway.
It created significantly more problems than one would expect at such prices. The system was buggy, call members would drop frequently, and problems persisted in a variety of locations and atmospheres.
Too limited options for inserting a large amount of information, for example, videos and documents. The program directly depends on the Internet and without it does not work.
Cons
They only thing I can think of that would be bad, is the look of the software. It looks old and outdated.
I don't like that they took away the option to manually mark your Chat team as "unavailable. Instead, your chat is now available when your hours are set and unavailable when they are not.
I am very hard pressed to find any cons with this system.
Key features
- Total features66
- "What If" Scenarios
- @mentions
- API
- Access Control
- Activity Dashboard
- Alerts / Escalation
- Analytics
- Application Integration
- Applications Management
- Archiving & Retention
- Auditing
- Authentication
- Auto-Responders
- Automated Scheduling
- Billing & Invoicing
- Business Analysis
- CRM Integration
- Call Center Management
- Cash Management
- Charting
- Chat
- Chat Transcript
- Collaborative Review
- Communication Management
- Contact History
- Contact Management
- Customer Activity Reporting
- Customer Complaint Tracking
- Customer Experience Management
- Customer History
- Customer Profiling
- Customizable Branding
- Customizable Templates
- Data Visualization
- Email Integration
- Email Templates
- Employee Profile
- Event Triggered Actions
- Feedback Collection
- File Management
- File Transfer
- Filtered Views
- Goal Setting / Tracking
- Help Desk Integration
- Help Desk Management
- History Tracking
- Instant Messaging
- Labeling
- Mobile Integration
- Multi-Channel Communication
- Multi-Language
- Offline Access
- Order Tracking
- Performance Management
- Performance Metrics
- Performance Reports
- Project Notes
- Ratings & Reviews
- Real Time Analytics
- Real Time Monitoring
- Real Time Notifications
- Reporting & Statistics
- Request Assignment
- Request Routing
- SSL Security
- Sales Tracking
- Search Functionality
- Single Sign On
- Social Media Integration
- Subscription Management
- Summary Reports
- Support Ticket Management
- Support Ticket Tracking
- Survey Management
- Surveys & Feedback
- Tagging
- Third Party Integration
- Timeline Management
- Two-Factor Authentication
- Visitor Tracking
- Visual Analytics
- eCommerce Integration
- Total features36
- "What If" Scenarios
- @mentions
- API
- Access Control
- Activity Dashboard
- Alerts / Escalation
- Analytics
- Application Integration
- Applications Management
- Archiving & Retention
- Auditing
- Authentication
- Auto-Responders
- Automated Scheduling
- Billing & Invoicing
- Business Analysis
- CRM Integration
- Call Center Management
- Cash Management
- Charting
- Chat
- Chat Transcript
- Collaborative Review
- Communication Management
- Contact History
- Contact Management
- Customer Activity Reporting
- Customer Complaint Tracking
- Customer Experience Management
- Customer History
- Customer Profiling
- Customizable Branding
- Customizable Templates
- Data Visualization
- Email Integration
- Email Templates
- Employee Profile
- Event Triggered Actions
- Feedback Collection
- File Management
- File Transfer
- Filtered Views
- Goal Setting / Tracking
- Help Desk Integration
- Help Desk Management
- History Tracking
- Instant Messaging
- Labeling
- Mobile Integration
- Multi-Channel Communication
- Multi-Language
- Offline Access
- Order Tracking
- Performance Management
- Performance Metrics
- Performance Reports
- Project Notes
- Ratings & Reviews
- Real Time Analytics
- Real Time Monitoring
- Real Time Notifications
- Reporting & Statistics
- Request Assignment
- Request Routing
- SSL Security
- Sales Tracking
- Search Functionality
- Single Sign On
- Social Media Integration
- Subscription Management
- Summary Reports
- Support Ticket Management
- Support Ticket Tracking
- Survey Management
- Surveys & Feedback
- Tagging
- Third Party Integration
- Timeline Management
- Two-Factor Authentication
- Visitor Tracking
- Visual Analytics
- eCommerce Integration
Integrations
- Total integrations190
- BigCommerce
- Freshdesk
- Google Analytics
- HubSpot CRM
- Jira
- Joomla
- Magento Commerce
- Mailchimp
- Pipedrive
- Salesforce Sales Cloud
- Salesforce Service Cloud
- Shopify
- Slack
- SugarCRM
- Wordpress
- Zapier
- Zendesk
- Zoho CRM
- Total integrations18
- BigCommerce
- Freshdesk
- Google Analytics
- HubSpot CRM
- Jira
- Joomla
- Magento Commerce
- Mailchimp
- Pipedrive
- Salesforce Sales Cloud
- Salesforce Service Cloud
- Shopify
- Slack
- SugarCRM
- Wordpress
- Zapier
- Zendesk
- Zoho CRM
Security
- Encryption of sensitive data at rest
- HTTPS for all pages (web-based apps)
- Reports/alerts for security breaches
- Multifactor authentication options
- Customer data removed upon service cancellation
- Encryption of sensitive data at rest
- HTTPS for all pages (web-based apps)
- Reports/alerts for security breaches
- Multifactor authentication options
- Customer data removed upon service cancellation
Alternatives
Explore similar apps
LiveChat vs. Gorgias
See how LiveChat and Gorgias stack up against each other by comparing features, pricing, ratings and reviews, integrations, screenshots and security. Compare real user opinions on the pros and cons to make more informed decisions.
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