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LiveChat vs Gorgias Comparison (2026)
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Good recommendations?
Overview
LiveChat serves as a fully capable tool to provide a complex customer service and proactively convert website visitors into customers.
The conversational AI platform for ecommerce that drives sales and resolves support inquiries through hyper-personalized, instant customer interactions.
- Platforms supported
- Web-based
- iPhone app
- Android app
- Windows Phone app
- Typical customers
- Freelancers
- Small businesses
- Mid size businesses
- Large enterprises
- Customer support
- Phone
- Online
- Knowledge base
- Video tutorials
- Platforms supported
- Web-based
- iPhone app
- Android app
- Windows Phone app
- Typical customers
- Freelancers
- Small businesses
- Mid size businesses
- Large enterprises
- Customer support
- Phone
- Online
- Knowledge base
- Video tutorials
Video & Screenshots
Pricing
User reviews
4.6
1.7K
5
4
3
2
1
1.2K
429
63
13
6
- Value for money
- Ease of use
- Features
- Customer support
80%
would recommend this app4.6
135
5
4
3
2
1
99
27
7
1
1
- Value for money
- Ease of use
- Features
- Customer support
86%
would recommend this appPros
“the LiveChat notifications work on every message, I was also able to transform a conversation into a ticket when the chat ended with a workflow automation that worked the first time!”
Brian S.
Director
“LiveChat plugin has really helped us with the activating livechat feature on our business website.”
SG
Swagat G.
Founder and CEO
“Limited customization of AI responses, had some spam come through that muddied up responses, AI responses could be improved with longer, more-detailed questions”
Jenna O.
Digital Marketer
Pros
“You can see order history, issue refunds, and edit orders directly inside a ticket without switching tabs.”
DY
Darren Y.
Sr Manager, Digital Marketing
“Ticket management could also be smoother, since merged tickets cannot be unmerged and sometimes the merge option doesn’t appear when needed.”
FA
Frank A.
Head of Digital
“Being able to tag the right people directly inside a ticket also cut down on the old cycle of forwarding emails and piecing together context from multiple places.”
FA
Frank A.
Head of Digital
Cons
“Some times the live chat communication can lead to misunderstandings due to improper way of expressing the statements.”
MM
Mohammed M.
Project manager
“It behaves differently depending on whether it is used via browser or mobile, with absurd functional limits for a paid professional service.”
Michela d.
Managing director
“I cannot remove nor rename a segment, this is a long time bug, I am used to, meaning that I can remove or rename it, but it then reappears 🤷♀️”
PB
Paul B.
Customer Experience Manager
Cons
“Another recurring issue we’ve experienced is how Gorgias handles email suppression: if an internal email address happens to bounce somewhere along the chain, the system may start treating that address as invalid, and the affected employee cannot be tagged in tickets until support removes the suppression manually.”
FA
Frank A.
Head of Digital
“Their marketing and product announcements are overwhelmingly Shopify‑focused, which becomes frustrating when many promoted features turn out to be Shopify‑only despite Gorgias supporting multiple platforms.”
FA
Frank A.
Head of Digital
“This has happened a handful of times over the years, and while support usually fixes it within a day, a recent incident took almost three weeks to resolve, creating real inconvenience for us.”
FA
Frank A.
Head of Digital
- Vendor responds to reviews
- Last review7 days ago
- Vendor responds to reviews
- Last review2 months ago
Key features
- Total features136
- AI Copilot
- AI Summarization
- AI/Machine Learning
- API
- Access Controls/Permissions
- Account Alerts
- Account Management
- Activity Dashboard
- Activity Tracking
- Alerts/Escalation
- Alerts/Notifications
- Automated Responses
- Automated Routing
- Autoresponders
- Batch Communications
- CRM
- Call Center Management
- Campaign Management
- Canned Responses
- Case Management
- Chat/Messaging
- Chatbot
- Churn Management
- Collaboration Tools
- Communication Management
- Configurable Workflow
- Contact Management
- Content Creation
- Content Management
- Conversation Intelligence
- Customer Complaint Tracking
- Customer Database
- Customer Engagement
- Customer Experience Management
- Customer History
- Customer Journey Mapping
- Customer Management
- Customer Portal
- Customer Segmentation
- Customizable Branding
- Customizable Fields
- Customizable Forms
- Customizable Reports
- Customizable Templates
- Dashboard
- Data Import/Export
- Data Security
- Data Visualization
- Deal Management
- Document Storage
- Drag & Drop
- Email Management
- Email Marketing
- Email Templates
- Engagement Tracking
- Event Triggered Actions
- Feedback Management
- File Sharing
- Gamification
- Generative AI
- Geotargeting
- Health Score
- Inbox Management
- Interaction Tracking
- Internal Chat Integration
- Issue Tracking
- Key Performance Indicators
- Knowledge Base Management
- Knowledge Management
- Language Detection
- Lead Capture
- Lead Generation
- Lead Management
- Lead Nurturing
- Lead Qualification
- Live Chat
- Macros/Templated Responses
- Marketing Automation
- Mobile Access
- Mobile App
- Monitoring
- Multi-Channel Communication
- Multi-Channel Data Collection
- Multi-Language
- Multiple Data Sources
- NPS Survey Structure
- Natural Language Processing
- Negative Feedback Management
- Offline Form
- Onboarding
- Opportunity Management
- Performance Metrics
- Personalization
- Predictive Analytics
- Prioritization
- Proactive Chat
- Quality Assurance
- Queue Management
- Real-Time Analytics
- Real-Time Chat
- Real-Time Data
- Real-Time Monitoring
- Real-Time Notifications
- Real-Time Reporting
- Real-time Consumer-facing Chat
- Referral Tracking
- Reminders
- Reporting & Statistics
- Reporting/Analytics
- Revenue Management
- Role-Based Permissions
- Routing
- Sales Reports
- Sales Trend Analysis
- Screen Sharing
- Search/Filter
- Secure Data Storage
- Segmentation
- Self Service Portal
- Sentiment Analysis
- Service Level Agreement (SLA) Management
- Single Sign On
- Social Media Integration
- Social Media Monitoring
- Support Ticket Management
- Support Ticket Tracking
- Survey/Poll Management
- Surveys & Feedback
- Tagging
- Task Automation
- Task Management
- Template Management
- Territory Management
- Text Analysis
- Third-Party Integrations
- Ticket Management
- Transcripts/Chat History
- Transfers/Routing
- Trend Analysis
- Usage Tracking/Analytics
- Visual Analytics
- Web-based Deployment
- Widgets
- Workflow Automation
- Workflow Management
- Total features55
- AI Copilot
- AI Summarization
- AI/Machine Learning
- API
- Access Controls/Permissions
- Account Alerts
- Account Management
- Activity Dashboard
- Activity Tracking
- Alerts/Escalation
- Alerts/Notifications
- Automated Responses
- Automated Routing
- Autoresponders
- Batch Communications
- CRM
- Call Center Management
- Campaign Management
- Canned Responses
- Case Management
- Chat/Messaging
- Chatbot
- Churn Management
- Collaboration Tools
- Communication Management
- Configurable Workflow
- Contact Management
- Content Creation
- Content Management
- Conversation Intelligence
- Customer Complaint Tracking
- Customer Database
- Customer Engagement
- Customer Experience Management
- Customer History
- Customer Journey Mapping
- Customer Management
- Customer Portal
- Customer Segmentation
- Customizable Branding
- Customizable Fields
- Customizable Forms
- Customizable Reports
- Customizable Templates
- Dashboard
- Data Import/Export
- Data Security
- Data Visualization
- Deal Management
- Document Storage
- Drag & Drop
- Email Management
- Email Marketing
- Email Templates
- Engagement Tracking
- Event Triggered Actions
- Feedback Management
- File Sharing
- Gamification
- Generative AI
- Geotargeting
- Health Score
- Inbox Management
- Interaction Tracking
- Internal Chat Integration
- Issue Tracking
- Key Performance Indicators
- Knowledge Base Management
- Knowledge Management
- Language Detection
- Lead Capture
- Lead Generation
- Lead Management
- Lead Nurturing
- Lead Qualification
- Live Chat
- Macros/Templated Responses
- Marketing Automation
- Mobile Access
- Mobile App
- Monitoring
- Multi-Channel Communication
- Multi-Channel Data Collection
- Multi-Language
- Multiple Data Sources
- NPS Survey Structure
- Natural Language Processing
- Negative Feedback Management
- Offline Form
- Onboarding
- Opportunity Management
- Performance Metrics
- Personalization
- Predictive Analytics
- Prioritization
- Proactive Chat
- Quality Assurance
- Queue Management
- Real-Time Analytics
- Real-Time Chat
- Real-Time Data
- Real-Time Monitoring
- Real-Time Notifications
- Real-Time Reporting
- Real-time Consumer-facing Chat
- Referral Tracking
- Reminders
- Reporting & Statistics
- Reporting/Analytics
- Revenue Management
- Role-Based Permissions
- Routing
- Sales Reports
- Sales Trend Analysis
- Screen Sharing
- Search/Filter
- Secure Data Storage
- Segmentation
- Self Service Portal
- Sentiment Analysis
- Service Level Agreement (SLA) Management
- Single Sign On
- Social Media Integration
- Social Media Monitoring
- Support Ticket Management
- Support Ticket Tracking
- Survey/Poll Management
- Surveys & Feedback
- Tagging
- Task Automation
- Task Management
- Template Management
- Territory Management
- Text Analysis
- Third-Party Integrations
- Ticket Management
- Transcripts/Chat History
- Transfers/Routing
- Trend Analysis
- Usage Tracking/Analytics
- Visual Analytics
- Web-based Deployment
- Widgets
- Workflow Automation
- Workflow Management
Integrations
- Total integrations112
- 1CRM
- 1Password
- 29 Next
- 2way
- ActiveCampaign
- Ada
- Adobe Commerce
- AfterShip
- Aircall
- Alloy
- Answerbase
- Asana
- Attentive
- Basecamp
- Benchmark Email
- BigCommerce
- Bloomreach
- CallHippo
- Campaign Monitor by Marigold
- Capsule
- Certainly
- ChannelReply
- ChatBot
- ChatGPT
- Claude
- Close
- CloudTalk
- Constant Contact
- CoreCommerce
- Daton
- Digioh
- Dotdigital
- Dropbox
- Drupal
- EKM
- Ecwid
- Endear
- Evernote Teams
- Fera
- Firefly
- FreshBooks
- Freshdesk
- FullContact
- Gatsby
- Gemini
- GetResponse
- GitHub
- Glew
- Gmail
- GoDaddy Website Builder
- Gold-Vision CRM
- Google Ads
- Google Analytics 360
- Google Calendar
- Google Contacts
- Google Docs
- Grasshopper
- Growave
- Happy Returns
- Help Desk Migration
- Helpmonks
- Highrise
- HubSpot Agent Hub
- HubSpot CRM
- HubSpot Marketing Hub
- Influence
- Instapage
- JIRA Service Management
- Jimdo
- Jira
- Joomla
- JustCall
- Keap
- Kissmetrics
- Kommo
- Landingi
- LeadSquared
- Linnworks
- LogMeIn Rescue
- Lokalise
- Loop
- LoyaltyLion
- MESA
- Magentrix
- Meta for Business
- Microsoft Azure
- Microsoft Clarity
- Microsoft Outlook
- Microsoft To Do
- Mixpanel
- Narvar
- NetSuite
- Nutshell
- Okendo
- Omnisend
- Omnistar Affiliate
- OpenCart
- Ortto
- PerfectBot
- Perplexity
- Pinnacle Cart
- Pipedream
- Pipedrive
- Playvox
- Podio
- PrestaShop
- ProProfs Knowledge Base
- ProProfs LMS
- ProjectManager
- REVIEWS.io
- Retently
- ReturnLogic
- Ringover
- Salesforce Sales Cloud
- Segment
- Shift4Shop
- ShipBob
- ShipMonk
- Shogun
- Shopify
- Shopify Plus
- Shoplo
- Simplesat
- Slack
- Smile.io
- Squarespace
- Stamped.io
- Stripe
- Stripe Billing
- Stripe Issuing
- Talkdesk
- TeamViewer ONE
- Textline
- Todoist
- Toggl
- Tolstoy
- Trello
- Triggerbee
- Twilio
- Twitter/X
- Unbounce
- Volusion
- WHMCS
- Webflow
- Weebly
- WhatConverts
- Wishpond
- Wix
- WooCommerce
- Woopra
- WordPress
- X-Cart
- Zapier
- Zen Cart
- Zendesk Sell
- Zendesk Suite
- Zoho CRM
- Zoom Workplace
- elevio
- iContact
- Total integrations60
- 1CRM
- 1Password
- 29 Next
- 2way
- ActiveCampaign
- Ada
- Adobe Commerce
- AfterShip
- Aircall
- Alloy
- Answerbase
- Asana
- Attentive
- Basecamp
- Benchmark Email
- BigCommerce
- Bloomreach
- CallHippo
- Campaign Monitor by Marigold
- Capsule
- Certainly
- ChannelReply
- ChatBot
- ChatGPT
- Claude
- Close
- CloudTalk
- Constant Contact
- CoreCommerce
- Daton
- Digioh
- Dotdigital
- Dropbox
- Drupal
- EKM
- Ecwid
- Endear
- Evernote Teams
- Fera
- Firefly
- FreshBooks
- Freshdesk
- FullContact
- Gatsby
- Gemini
- GetResponse
- GitHub
- Glew
- Gmail
- GoDaddy Website Builder
- Gold-Vision CRM
- Google Ads
- Google Analytics 360
- Google Calendar
- Google Contacts
- Google Docs
- Grasshopper
- Growave
- Happy Returns
- Help Desk Migration
- Helpmonks
- Highrise
- HubSpot Agent Hub
- HubSpot CRM
- HubSpot Marketing Hub
- Influence
- Instapage
- JIRA Service Management
- Jimdo
- Jira
- Joomla
- JustCall
- Keap
- Kissmetrics
- Kommo
- Landingi
- LeadSquared
- Linnworks
- LogMeIn Rescue
- Lokalise
- Loop
- LoyaltyLion
- MESA
- Magentrix
- Meta for Business
- Microsoft Azure
- Microsoft Clarity
- Microsoft Outlook
- Microsoft To Do
- Mixpanel
- Narvar
- NetSuite
- Nutshell
- Okendo
- Omnisend
- Omnistar Affiliate
- OpenCart
- Ortto
- PerfectBot
- Perplexity
- Pinnacle Cart
- Pipedream
- Pipedrive
- Playvox
- Podio
- PrestaShop
- ProProfs Knowledge Base
- ProProfs LMS
- ProjectManager
- REVIEWS.io
- Retently
- ReturnLogic
- Ringover
- Salesforce Sales Cloud
- Segment
- Shift4Shop
- ShipBob
- ShipMonk
- Shogun
- Shopify
- Shopify Plus
- Shoplo
- Simplesat
- Slack
- Smile.io
- Squarespace
- Stamped.io
- Stripe
- Stripe Billing
- Stripe Issuing
- Talkdesk
- TeamViewer ONE
- Textline
- Todoist
- Toggl
- Tolstoy
- Trello
- Triggerbee
- Twilio
- Twitter/X
- Unbounce
- Volusion
- WHMCS
- Webflow
- Weebly
- WhatConverts
- Wishpond
- Wix
- WooCommerce
- Woopra
- WordPress
- X-Cart
- Zapier
- Zen Cart
- Zendesk Sell
- Zendesk Suite
- Zoho CRM
- Zoom Workplace
- elevio
- iContact
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