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LiveChat vs Gorgias Comparison
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Overview
LiveChat: Loved worldwide! Used by over 27,000 companies! Delivering answers to questions from the customers on the spot....
Gorgias is an all-in-one customer service, customer support, and live chat helpdesk for Shopify, Magento, and BigCommerce...
- Platforms supported
- Web-based
- iPhone app
- Android app
- Windows Phone app
- Typical customers
- Freelancers
- Small businesses
- Mid size businesses
- Large enterprises
- Customer support
- Phone
- Online
- Knowledge base
- Video tutorials
- Platforms supported
- Web-based
- iPhone app
- Android app
- Windows Phone app
- Typical customers
- Freelancers
- Small businesses
- Mid size businesses
- Large enterprises
- Customer support
- Phone
- Online
- Knowledge base
- Video tutorials
Video & Screenshots
Pricing
Starting from
24
/user
Per month
- Free trial available
- Credit cardless trial
- Free account
- Subscription based
Starting from
60
Per month
- Free trial available
- Credit cardless trial
- Free account
- Subscription based
User reviews
Pros
Fausto F.
Pros
Cons
Cons
Key features
- Total features68
- @mentions
- API
- Access Controls/Permissions
- Activity Dashboard
- Alerts / Escalation
- Auto-Responders
- Automated Routing
- Batch Communications
- CRM
- Call Center Management
- Canned Responses
- Case Management
- Cataloging/Categorization
- Chat/Messaging
- Collaboration Tools
- Communication Management
- Contact Management
- Customer Complaint Tracking
- Customer Database
- Customer History
- Customer Segmentation
- Customer Service Analytics
- Customer Support
- Customer Surveys
- Customizable Branding
- Customizable Templates
- Email Management
- Email Response Control
- Email Templates
- Event Triggered Actions
- FAQ
- Feedback Management
- File Management
- File Sharing
- File Transfer
- Geotargeting
- Help Desk Management
- IT Asset Management
- Interaction Tracking
- Issue Tracking
- Knowledge Base Management
- Knowledge Management
- Live Chat
- Macros/Templated Responses
- Mobile Access
- Multi-Channel Communication
- Multi-Language
- Offline Form
- Performance Management
- Performance Metrics
- Personalization
- Proactive Chat
- Quality Assurance
- Queue Management
- Real Time Analytics
- Real Time Monitoring
- Real Time Notifications
- Real-Time Chat
- Real-time Consumer-facing Chat
- Reporting & Statistics
- Reporting/Analytics
- Request Escalation
- Routing
- Sales Reports
- Screen Sharing
- Search/Filter
- Self Service Portal
- Single Sign On
- Social Media Integration
- Social Media Monitoring
- Support Ticket Management
- Support Ticket Tracking
- Survey/Poll Management
- Surveys & Feedback
- Tagging
- Template Management
- Third Party Integrations
- Transcripts/Chat History
- Transfers/Routing
- Visual Analytics
- Website Visitor Tracking
- Workflow Configuration
- Workflow Management
- Total features55
- @mentions
- API
- Access Controls/Permissions
- Activity Dashboard
- Alerts / Escalation
- Auto-Responders
- Automated Routing
- Batch Communications
- CRM
- Call Center Management
- Canned Responses
- Case Management
- Cataloging/Categorization
- Chat/Messaging
- Collaboration Tools
- Communication Management
- Contact Management
- Customer Complaint Tracking
- Customer Database
- Customer History
- Customer Segmentation
- Customer Service Analytics
- Customer Support
- Customer Surveys
- Customizable Branding
- Customizable Templates
- Email Management
- Email Response Control
- Email Templates
- Event Triggered Actions
- FAQ
- Feedback Management
- File Management
- File Sharing
- File Transfer
- Geotargeting
- Help Desk Management
- IT Asset Management
- Interaction Tracking
- Issue Tracking
- Knowledge Base Management
- Knowledge Management
- Live Chat
- Macros/Templated Responses
- Mobile Access
- Multi-Channel Communication
- Multi-Language
- Offline Form
- Performance Management
- Performance Metrics
- Personalization
- Proactive Chat
- Quality Assurance
- Queue Management
- Real Time Analytics
- Real Time Monitoring
- Real Time Notifications
- Real-Time Chat
- Real-time Consumer-facing Chat
- Reporting & Statistics
- Reporting/Analytics
- Request Escalation
- Routing
- Sales Reports
- Screen Sharing
- Search/Filter
- Self Service Portal
- Single Sign On
- Social Media Integration
- Social Media Monitoring
- Support Ticket Management
- Support Ticket Tracking
- Survey/Poll Management
- Surveys & Feedback
- Tagging
- Template Management
- Third Party Integrations
- Transcripts/Chat History
- Transfers/Routing
- Visual Analytics
- Website Visitor Tracking
- Workflow Configuration
- Workflow Management
Integrations
- Total integrations203
- Adobe Commerce
- BigCommerce
- Freshdesk
- Google Analytics 360
- HubSpot CRM
- Jira
- Mailchimp
- Meta for Business
- Pipedrive
- Salesforce Sales Cloud
- ServiceNow
- Shopify
- Slack
- SugarCRM
- WordPress
- Zapier
- Zendesk Suite
- Zoho CRM
- Total integrations48
- Adobe Commerce
- BigCommerce
- Freshdesk
- Google Analytics 360
- HubSpot CRM
- Jira
- Mailchimp
- Meta for Business
- Pipedrive
- Salesforce Sales Cloud
- ServiceNow
- Shopify
- Slack
- SugarCRM
- WordPress
- Zapier
- Zendesk Suite
- Zoho CRM
User reviews that mention these apps
Claire T.
Apparel & Fashion, 11-50 employees
Used daily for 6-12 months
Review source
Share this review:
Overall, I will not be using this program again, we have switched to using Gorgias now and have much better response and help.
The product itself is good, easy to use, easy to set up, and affordable!
Let me start off by saying the product itself wasn't the problem for us, what was the problem was the lack of help from customer service. We tried to get logged in to a previous account which we had been getting billed for for months and we struggled to get help from them. I was finally able to get help when someone reached out trying to get us to upgrade. Was very disappointed and left a bad taste.
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