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Gorgias
5
98
4
27
3
7
2
1
1
1
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
The Conversational AI platform for Ecommerce
Last updated: March 2026
Gorgias Alternatives & Competitors (2026)
Top 8 free alternatives
Zendesk Suite
AI powered customer service across all channels
0.3
Value for money
Starting price
0.1
Functionality
Account Management
5/5
Archiving & Retention
4.6/5
Activity Dashboard
4.6/5
Top Features
Batch Communications
5/5
Case Management
5/5
Chat/Messaging
4.4/5
Salesforce Sales Cloud
Cloud-based CRM and sales automation software
0.4
Value for money
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0.1
Functionality
AI/Machine Learning
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Activity Tracking
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Activity Dashboard
4.5/5
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Batch Communications
5/5
Case Management
5/5
Chat/Messaging
4.4/5
0.2
Value for money
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0.1
Functionality
Account Management
5/5
Agent Interface
4.8/5
Activity Tracking
4.7/5
Top Features
Batch Communications
5/5
Case Management
5/5
Chat/Messaging
4.4/5
Value for money
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Functionality
Alerts/Notifications
5/5
Activity Dashboard
4.5/5
Alerts/Escalation
4.4/5
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Batch Communications
5/5
Case Management
5/5
Chat/Messaging
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Freshdesk
Online helpdesk system and customer service software
0.1
Value for money
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0.2
Functionality
Activity Dashboard
4.9/5
Alerts/Notifications
4.5/5
Activity Tracking
4.4/5
Top Features
Batch Communications
5/5
Case Management
5/5
Chat/Messaging
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HelpDesk
Ticketing software for effortless customer support
0.1
Value for money
Starting price
0.1
Functionality
Activity Tracking
5/5
AI Copilot
4.7/5
API
4.7/5
Top Features
Batch Communications
5/5
Case Management
5/5
Chat/Messaging
4.4/5
Value for money
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0.1
Functionality
Activity Tracking
5/5
AI/Machine Learning
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Alerts/Notifications
4.6/5
Top Features
Batch Communications
5/5
Case Management
5/5
Chat/Messaging
4.4/5
0.2
Value for money
Starting price
0.2
Functionality
Access Controls/Permissions
4.7/5
Alerts/Notifications
4.4/5
API
4.4/5
Top Features
Batch Communications
5/5
Case Management
5/5
Chat/Messaging
4.4/5
Intercom
AI-powered customer service with helpdesk
0.5
Value for money
Starting price
0.1
Functionality
Access Controls/Permissions
5/5
Activity Dashboard
5/5
Activity Tracking
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Top Features
Batch Communications
5/5
Case Management
5/5
Chat/Messaging
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Zoho Desk
Customer service software for businesses of all sizes
Value for money
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Functionality
Account Management
5/5
Activity Dashboard
4.8/5
API
4.5/5
Top Features
Batch Communications
5/5
Case Management
5/5
Chat/Messaging
4.4/5
0.3
Value for money
No pricing info
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0.3
Functionality
AI/Machine Learning
5/5
API
5/5
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4.9/5
Top Features
Batch Communications
5/5
Case Management
5/5
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Value for money
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0.1
Functionality
Campaign Management
5/5
Chat/Messaging
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Autoresponders
4.9/5
Top Features
Batch Communications
5/5
Case Management
5/5
Chat/Messaging
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0.2
Value for money
Starting price
0.1
Functionality
Alerts/Notifications
5/5
Access Controls/Permissions
4.7/5
Chat/Messaging
4.5/5
Top Features
Batch Communications
5/5
Case Management
5/5
Chat/Messaging
4.4/5
Salesforce Service Cloud
AI powered customer service management platform
0.3
Value for money
Starting price
0.1
Functionality
Alerts/Notifications
4.7/5
Accounting Integration
4.5/5
Activity Tracking
4.5/5
Top Features
Batch Communications
5/5
Case Management
5/5
Chat/Messaging
4.4/5
0.4
Value for money
Starting price
0.2
Functionality
Asset Lifecycle Management
4.5/5
Billing & Invoicing
4.5/5
Accounts Receivable
4.4/5
Top Features
Batch Communications
5/5
Case Management
5/5
Chat/Messaging
4.4/5
Value for money
Starting price
0.1
Functionality
Alerts/Notifications
4.7/5
Autoresponders
4.6/5
Alerts/Escalation
4.3/5
Top Features
Batch Communications
5/5
Case Management
5/5
Chat/Messaging
4.4/5
Bitrix24
All in one business management workspace
0.3
Value for money
Starting price
0.2
Functionality
Activity Tracking
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Access Controls/Permissions
4.2/5
Accounting
4/5
Top Features
Batch Communications
5/5
Case Management
5/5
Chat/Messaging
4.4/5
0.4
Value for money
Starting price
0.4
Functionality
Access Controls/Permissions
5/5
Activity Dashboard
5/5
Activity Tracking
5/5
Top Features
Batch Communications
5/5
Case Management
5/5
Chat/Messaging
4.4/5
0.4
Value for money
Starting price
0.3
Functionality
Activity Tracking
5/5
Agent Interface
5/5
Alerts/Notifications
4/5
Top Features
Batch Communications
5/5
Case Management
5/5
Chat/Messaging
4.4/5
0.2
Value for money
Starting price
0.2
Functionality
Activity/News Feed
5/5
Brainstorming
5/5
Alerts/Escalation
4.8/5
Top Features
Batch Communications
5/5
Case Management
5/5
Chat/Messaging
4.4/5
