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LiveChat vs REVE Chat Comparison
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Overview
LiveChat: Loved worldwide! Used by over 27,000 companies! Delivering answers to questions from the customers on the spot....
REVE Chat is an omni-channel customer support software that offers live chat, video chat, voice call, and queuing to engage...
- Platforms supported
- Web-based
- iPhone app
- Android app
- Windows Phone app
- Typical customers
- Freelancers
- Small businesses
- Mid size businesses
- Large enterprises
- Customer support
- Phone
- Online
- Knowledge base
- Video tutorials
- Platforms supported
- Web-based
- iPhone app
- Android app
- Windows Phone app
- Typical customers
- Freelancers
- Small businesses
- Mid size businesses
- Large enterprises
- Customer support
- Phone
- Online
- Knowledge base
- Video tutorials
Screenshots
Pricing
Starting from
$16/mo.month
- Free trial available
- No credit card required
- Free account
- Subscription based
Starting from
/
No info available
/- Free trial available
- No credit card required
- Free account
- Subscription based
User reviews
4.6
5
4
3
2
1
776
277
43
7
2
- Value for money
- Ease of use
- Features
- Customer support
98%
would recommend this appPros
I also am pleased with the ticket function with this software. I like that I can see what guests are typing before they have sent the message so I can answer effectively and efficiently.
I really like Live Chat because of the benefits of communication offered to the community on various internet platforms, I think this is an amazing tool and needs to be further developed.
The only thing I liked about this software was the ease of navigation. I don't have anything else of importance to say that is good about this product.
Pros
Not enoughreviews yet
Cons
On occasion LiveChat will loop in connect mode and stay stuck. I have had customers angry or more angry because they end up having to call anyway.
It created significantly more problems than one would expect at such prices. The system was buggy, call members would drop frequently, and problems persisted in a variety of locations and atmospheres.
Too limited options for inserting a large amount of information, for example, videos and documents. The program directly depends on the Internet and without it does not work.
Cons
Not enoughreviews yet
Key features
- Total features66
- "What If" Scenarios
- API
- Access Control
- Activity Dashboard
- Alerts / Escalation
- Application Integration
- Applications Management
- Archiving & Retention
- Auditing
- Authentication
- Automated Scheduling
- Business Analysis
- CRM Integration
- Call Routing
- Call Transfer
- Cash Management
- Charting
- Chat
- Chat Transcript
- Collaborative Review
- Contact History
- Customer History
- Customer Profiling
- Customizable Branding
- Customizable Templates
- Data Visualization
- Email Alerts
- Email Integration
- Email Templates
- Employee Profile
- Event Triggered Actions
- Feedback Collection
- Feedback Management
- File Management
- File Transfer
- Filtered Views
- Goal Setting / Tracking
- Help Desk Integration
- Help Desk Management
- History Tracking
- Instant Messaging
- Knowledge Base Management
- Labeling
- Mobile Integration
- Monitoring
- Multi-Channel Communication
- Multi-Language
- Offline Access
- Performance Reports
- Queue Manager
- Ratings & Reviews
- Real Time Analytics
- Real Time Monitoring
- Real Time Notifications
- Reporting & Statistics
- Request Routing
- SSL Security
- Sales Tracking
- Search Functionality
- Single Sign On
- Social Media Integration
- Summary Reports
- Support Ticket Management
- Support Ticket Tracking
- Survey Management
- Surveys & Feedback
- Tagging
- Third Party Integration
- Timeline Management
- Two-Factor Authentication
- Video Streaming
- Video Support
- Visitor Tracking
- Visual Analytics
- Website Integration
- eCommerce Integration
- Total features39
- "What If" Scenarios
- API
- Access Control
- Activity Dashboard
- Alerts / Escalation
- Application Integration
- Applications Management
- Archiving & Retention
- Auditing
- Authentication
- Automated Scheduling
- Business Analysis
- CRM Integration
- Call Routing
- Call Transfer
- Cash Management
- Charting
- Chat
- Chat Transcript
- Collaborative Review
- Contact History
- Customer History
- Customer Profiling
- Customizable Branding
- Customizable Templates
- Data Visualization
- Email Alerts
- Email Integration
- Email Templates
- Employee Profile
- Event Triggered Actions
- Feedback Collection
- Feedback Management
- File Management
- File Transfer
- Filtered Views
- Goal Setting / Tracking
- Help Desk Integration
- Help Desk Management
- History Tracking
- Instant Messaging
- Knowledge Base Management
- Labeling
- Mobile Integration
- Monitoring
- Multi-Channel Communication
- Multi-Language
- Offline Access
- Performance Reports
- Queue Manager
- Ratings & Reviews
- Real Time Analytics
- Real Time Monitoring
- Real Time Notifications
- Reporting & Statistics
- Request Routing
- SSL Security
- Sales Tracking
- Search Functionality
- Single Sign On
- Social Media Integration
- Summary Reports
- Support Ticket Management
- Support Ticket Tracking
- Survey Management
- Surveys & Feedback
- Tagging
- Third Party Integration
- Timeline Management
- Two-Factor Authentication
- Video Streaming
- Video Support
- Visitor Tracking
- Visual Analytics
- Website Integration
- eCommerce Integration
Integrations
- Total integrations190
- BigCommerce
- Freshdesk
- Google Analytics
- HubSpot CRM
- Jira
- Joomla
- Magento Commerce
- Mailchimp
- Pipedrive
- Salesforce Sales Cloud
- Salesforce Service Cloud
- Shopify
- Slack
- SugarCRM
- Wordpress
- Zapier
- Zendesk
- Zoho CRM
- Total integrations15
- BigCommerce
- Freshdesk
- Google Analytics
- HubSpot CRM
- Jira
- Joomla
- Magento Commerce
- Mailchimp
- Pipedrive
- Salesforce Sales Cloud
- Salesforce Service Cloud
- Shopify
- Slack
- SugarCRM
- Wordpress
- Zapier
- Zendesk
- Zoho CRM
Security
- Encryption of sensitive data at rest
- HTTPS for all pages (web-based apps)
- Reports/alerts for security breaches
- Multifactor authentication options
- Customer data removed upon service cancellation
- Encryption of sensitive data at rest
- HTTPS for all pages (web-based apps)
- Reports/alerts for security breaches
- Multifactor authentication options
- Customer data removed upon service cancellation
Alternatives
Explore similar apps
LiveChat vs. REVE Chat
See how LiveChat and REVE Chat stack up against each other by comparing features, pricing, ratings and reviews, integrations, screenshots and security. Compare real user opinions on the pros and cons to make more informed decisions.
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