LiveChat vs REVE Chat Comparison

Easy chat Easy ticket management Knowledge base management Easy to search Soft client supports

Application sometimes taking load to run except nothing can less as compare to cost

Liev chat i really like. As a deaf person i can't always hear on the phone. I use live chat alot. The agents that talks to you does help you thru any problems. As long it not a robot and it a real person that responds to you. I use live chat for alot of companies and websites. I recommend the live chat better than calling on the phone and have to wait forever to get someone on the phone. Live chat you get instant response.

I really don't have any downfall with live chat. I do recommend anyone to use live chat. I don't have any complaints with live chat. I am pleased with live chat.

Live Chat is an excellent option to integrate chat into your company. Easy to use and work thru adding own personal responses. I would definitely recommend.

There is nothing I do not like about this software.

Easy and quick way to chat with interesting people

Sometimes the messages do not get delivered

No pros were added to this review

No cons were added to this review

The best review. Just... thank you, Steven!

I was able to communicate with an appliance repair person with great success! It worked without disconnecting.

Need to be able to leave the chat and return when sending Information regarding the chat.

Very nice in design and rich in features. Many of our clients use Livechat software and generate sales via chat.

Some premium features get a bit too expensive. Still basic plan version is awsome for most user cases.

This software works to help you chat with colleagues, customers, contractors, etc. I didn't have any issues with it

I didn't have any problems when I've used this as a customer or representative. It works just as it says it will

Live Chat is extremely easy to use, and was easy to implement. A stored record of chat history made it simple to find older chat conversations.

As our business has grown, this program didn't have the features to compete with some of the new services on the market. Great as a simple chat function, but not for more advanced needs.

One of the best feature that I find in this application is that have instant translation in the conversations.

There are many other applications that offer the same services of chat but for free, so is difficult to choose this as main application.

Easy to chat with anyone and helpful setup . Live chat is more easier to use compared to other chat platform.

I wish it didn't cost money. There are free ones out there that are a little bit similar to this platform.

Using this app for support, I love that you can see when and what your customer is typing. It really helps you anticipate their needs and respond as quickly as they want you to.

The case creation after each chat is a huge painpoint. After every case, a ticket needs to be created and each creates its own tab. Needs better integration with CRM to avoid this.

I really love how I can integrate KnowledgeBase and Shopify. It's really easy to share products and articles with our customers right in the chat!

For the most part, we are really happy with LiveChat. No glaring issues.

Live chat allows me to talk to agents whenever i am interested in buying a product. The benefit here is that sometimes wait times when using phone lines may be very long. By using live chat, wait times are often avoided.

However, sometimes delivering your message may often be more difficult via a chat as opposed to expressing it clearly by telephone.

We added live chat to our website to allow our members to reach us with simple questions that could be answered via chat. It makes it easier to serve our members and allow us to provide customer service to more than one person at a time and still be able to do other tasks at the same time. Definitely helps with productivity!

Sometimes the chat freezes on the customers end causing angry customers that have to log in to the chat again!

Very responsive. Connects user and business on website. Does what it says it does. Simple and to the point.

No cons. It was and is a great idea that saves you unneeded phone time and helps customers make decisions if they need you.

I like how the system is imbedded onto your website. Users are able to instantly communicate with you once the log in.

I don't like how the system times out. For example, a site visitor may be typing a long winded message in the live chat. If the live chat goes idle for 5 minutes the guest will be kicked out of that chat. An idle chat means no message is sent from either side.

I never thought that live chat application was this user friendly. You get a great deal of features in it. The customization according to your branding, the reports, the ghost typing, account management and above of all messenger integration. Integrating the messenger was literally a one minute job and makes your life easier.

The worst thing about live chat app is chat alerts. They should use a better proactive approach rather than showing someone surf over the site. It should show the possibility of a visitor likely to communicate via chat

the advantage of using easy to navigate interface which is beginner friendly, it pop up when message comes which is quite good feature, we can transfer chat to other support staff, we can save chat history, it can helpful in getting feedback of chat support. it can be customized according to the business needs. so overall Live chat is a good solution for managing customer problems.

there is some issued that we faced like while opening a new tab we lose the chat support that is something that cause an issue and for small business it is quite costly but the chat support it provides is really good.

It is very easy to setup and easy to use. It has tons of features to help your business to be successful.

The price is a little high. Live chat is more expensive than most other live chat tools. Its GUI interface can be improved.

- What I love about LiveChat's concept is that it focuses on delivering a precise value to its customers - chat with visitors on your website. No leads' collection or leaving e-mail addresses, just pure conversations - Some really nice features for e-commerce businesses (ticketing, measuring chats' conversion) - User-friendly tutorial guiding you through the application - Multiple integrations with other systems - Customer support (their team is quick, responsive and knowledgeable 👌)

- Quite pricey in comparison to other live chat solutions - In my opinion, the chat window's design could be a little bit more modern

Set up was simple and easy, my agents love how easy it is to use. The knowledge base and canned responses make our response times quicker and more effective.

The chat bot integration was a challenge.

I like that the history of chats is kept around. I also, sadly, like that you can block users (IPs) from the chat if you're getting spam or tolls.

When a chat is transferred, there's no way to 'grab it' back. I sometimes see users transfer a chat to an agent who is away from their desk, and then the chat sits there inaccessible because you can't recall it.

The chat is very fast via live chat.and able to chat more than one person simultaneously. And you can switch off the chat when you are away .

There are many unwated chats will occur which means it may be a prank chat or an interruption between a chat .some times you can't get the reply after your question .

-features -simplicity -price -It's easy to use, integrate and manage the users and features!

-chats were set to automatically archive when nobody was logged on. It should default send a ticket instead. We missed a handful of customers due to this.